I honestly felt like throwing up after eating here. . Waiter was nice tho. Food boot so much.

I was craving their harvest grain & nut pancakes. I live in Taylor, and the closest IHOP is 25 minutes away in Pflugerville. I call my order in (it took 3 calls, as they apparently don't answer the phone when they are busy). I get there 30 minutes later, and the waiter Tre told me that he completely forgot to put in my order. It would be another 10 minutes or so. I checked the bill and he forgot my hashbrowns. He said that would be another $1. I paid my bill. I run an errand at a local store, and am back in 15 minutes. Still not ready. The front server guy (forgot his name) said he would go check on it. Instead, he proceeded to wipe down two dirty tables. Then he finally checked on it. Another 5 minute wait. Finally I had my to-go order AN HOUR after placing it. I am super disappointed that they didn't offer a discount for the snafu or even provide the meal for free! After this horrible customer service, I won't be back. read more

IHOP has really gone down! We decided to go in early Sunday morning, we choose this location because the one on IH35 is horrible. This location is no exception! Our waiter started off nice...he took our drink order, that went well. He took our food order that went well so we thought...he came back saying that the ticket was lost so he needed to take it again! It took a long time before we got our food; my husband asked how long and he responded it takes time with an attitude. The food wasn't as hot as it should or could have been...the butter didn't melt on the pancakes... don't know if it set before it was served or not! The waiter attitude was very moody, wasn't sure how he was going to respond when asked something! I don't know if he was being overworked or tired being that he was the only server in the back, but the service was horrible along with the mediocre food! We have determined that IHOP will not be an option for us in the future... read more

We go to this IHOP for breakfast every now and then only because it is practically across the street from us. It's so very average...and many times it is below average. We know what we are getting. But, nothing is cooked or prepared all that well. And the coffee is sooooooo weak. It tastes like water. We always ask them to brew a pot with 2 bags of coffee instead of one and that makes it more acceptable. It is rather pricey too for what you get. I think that Kerbey Lane or the Original Pancake House are MUCH MUCH better choices than here... But, it is closer to us than the other two places. read more

We didn't have to wait very long this time to be seated, less than 10 minutes, but unfortunately we had the same server that we had the last time we came. We had hoped that she would be pleasant this visit, but once again she was very put out. It was an annoyance to her to have to do her job. From being very unfriendly not with just our table but other tables she was serving. If anyone asked her for anything there was eye rolls, loud annoyed signs, slamming down things so loudly it was disruptive over the entire restaurant. This seems to be her open display of customer service. She clearly does not like children or young adults, which was also on display not just with my son but with another table of teen kids which had just came in, and they were being respectful mind you. She just doesn't like what she is doing for a living or something. The food was great but the service was horrendous and watching her behavior and treatment of other tables left us in complete disgust. We will not be going back. Experiencing this twice was more than enough. read more

This place definitely earns the one star with pride! My family and I didn't even get to sit down to eat tonight. We waited for a few minutes, then the hostess finally came and said it would be about five minutes and they were going to clean up a table for us. The place wasn't even busy at all. There were a lot open clean tables too. It was very irritating to know that we were being ignored right in front of us. This establishment has no idea what it means to service people properly much less give out great customer satisfaction. As I said earlier it earns the one star with pride! Con about this particular Ihop is that it is the smallest one I have ever seen. read more

Ok - low expectations anyway. This is far from fine dining. So this review is based on those low expectations. Given that, how can this place get 1 star - it took some doing. Order - simple enough eggs over easy, bacon, hash browns - I'd like those extra crispy, 2 berry peach pancakes and coffee. Coffee shows up - "oh sorry, the carafe is only half full I'll bring another." New carafe shows up, after a reminder to the the server. Plates show up, " oh these are the wrong pancakes - do you want me to change them. Ah, yea! While you're at it, the hash browns are barely cooked, not even close to extra crispy an I ordered. They never did get the order correct. Oh well, I said I had low expectations - this meal didn't meet those either. read more

So I ordered migas and subbed the blueberry pancakes 3 stack. The meal came out with only 2 pancakes that had powdered sugar and what tasted like cinnamon sprinkled over them and the blueberry topping... so of course the flavor was off. However, there were enough migas to feed 3 people so I didn't complain about the missing pancake. The migas were good (just don't use their salsa). I forgot to ask for my hash browns crisp so they weren't the best but they weren't soggy and limp like I've encountered other places. read more

Was there at 9 am this morning (Sunday) they had at least 7 open clean tables but told us a 10-15 wait...cause only had one person seating people ...odd.....but our waitress was very pleasant and nice....and lots of egg options.....they really need to clean top of pepper shakers read more

Would have picked a lower rating if one existed. Just had a great meal from Chili's. We started out at the IHOP in Pflugerville, TX. We waited forever for the waiter. There were 3 other customers in the entire restaurant. I went looking for a waiter and found they were all in a back room talking. I even went through the kitchen. We finally left and went to Chili's. Will NEVER go back to that location again. read more

Just got my first senior discount at IHOP ! Our waiter Terry was very attentive. I love it when refills just show up without asking. And that smile, just brightens my day. read more

It is very rare that I am pleased with this location; however, this is the closest location to me when I want something from IHOP. It started off with calling for 10 minutes straight to place a to go order and no one ever answered the phone. Once I arrived to IHOP as I was on my way home, I placed my order and waiting from about 2:43p to 3:21p to get my food. I ordered the T-Bone steak and pancakes with no eggs, with my steak medium well. My steak was no where near medium well, it was was well done. I don't eat meat much but when I do I expect it to be worth it, and me paying $16.23 for pancakes with no butter, a steak that was overcooked, and waiting 30-35 minutes on top of the time I called trying to place a to go order was not worth my money or time. Again, this location is 95% of a let down majority of the time. read more

Had a wonderful experience here! The hostess was so nice when we first got here. Alvaro our server was so kind to us and gave us amazing service!! read more

This location clearly had some growing pains, being that it's small for an Ihop and many of the servers are new. We have shown up to them being closed once due to grill issues, which I found weird However the servers are always friendly, and the coffee/food is the same as any other Ihop! I find the wait for our food to be a normal wait time.. read more

First time here & not impressed with the Sunday morning hostess. We walked out after being scolded to close the door on the elderly women we were holding the door for- because she was "cold". I've worked in restaurants for over 20 years and know the importance of a pleasant host as they are the first face guests see. read more

Terrible service , we order and literally a min later the "manager " or guy with a blue shirt put our bill in front of us , we actually wanted to order more stuff but decided not to since service was terrible , no refills on our drinks or follow up on how we were doing , will never come back to this location again .. very disappointing read more

I've ordered many times for delivery and every time they get something wrong. When I go to the restaurant, the service is typically good depending on what time we go. Don't recommend for take out or delivery. read more

Overall a great experience. Table was ready in less than 5 minutes on a Friday night. Tables were a little bit sticky, but no worries. Amazing hard working server, shout-out to Benjamin! Very attentive and extremely quick and efficient to refill our drinks, get our sauce, and make sure everything tasted great. Food was great and came out quickly. Atmosphere is homey, provides a very comfortable vibe. 10/10 would eat again. read more

We went with the family. It was clear that the servers were new, too. Service was pretty shoddy as well. It took our server being reminded 4-5 times to bring me water. When we got our food, it had obviously been sitting under the heat lamp way too long. We may go back, but it will be a while. Maybe after they get into their groove. Edited April 3, 2015, six months after my original post: We tried it again and we are done. The two mamahers were in back cooking even though there were two fully capable cooks. There was a line because the waitstaff was short staffed. We waited 45 minutes before we got our food which was even more ridiculous since there were maybe 5 tables total AND there were apparently FOUR cooks. Yeah - poor management. We will not be back anytime soon. read more

We ordered food to go this morning. My husband went to go pick it up. Now it's Sunday we knew IHOP would be a mad house, but the lack of care with the employees is beyond imaginable. My husband stood there for 15 minutes at the server station just waiting to be helped no one came. He eventually just had to walk into the restaurant to find a buss boy to ask who does he need to talk to about his order. The gentleman was nice enough to show him the same area he was standing at but he went to go get the guy. My husband said their were to go orders just piled up. I get they may be short staffed but at least inform people. He waited an hour for our food which was cold and completely wrong. IHOP do better you need to train your employees in proper customer service. read more

IHOP is a very well recognized staple on American comfort food. Quality of food is pretty standard all over the franchise nationwide. This restaurant is brand new but I believe suffers of the following issues: 1 - Is very small. God forbid trying to visit for weekend breakfast or peak hours because you will find waiting times that make the plan unworthy. 2- Service is very, very slow. Come here with plenty of time and not desperately hungry because you will have to wait no less than 20 minutes for your food on a good day. Other than that, staff is friendly. My kids love IHOP so I have to bite the service bullet from time to time. read more

The worst service EVER. Waited for the host and people that were waiting had left and a gentleman waiting for to go said it took 20 minutes for them to take their order. Then took them 10 minutes to get his change back. We finally got seated and waited 10 minutes and never got waited on so we left. Rather go to fast food to get food than to ever go to any ihop again. read more

This is the worst ihop i've been to as well as that they didn't even take my drink order nor acknowledged that i was their I don't recommend that y'all go they have bad service read more

This is the worst ihop in Austin. The wait time is always horrible. I've been here three times and it has always been the same. My waiter was a sweet girl but I quote she said "kill me now" when another Customer came in. (In front of our table) Two tables walked out because the service was so bad. Everyone in the restaurant foods came out cold. This store clearly has no manger at night. The staff is running around having loud side conversations from the kitchen and speaking with there friends. There is one waiter working out of the 5 in the store. Do not come back. Unless you come in the morning or are a young teen. read more

The steak and egg wasn't that great. The steak had no grill marks and it appeared to be sauted instead of grilled. The place is clean but I keep finding the staff to be experienced. This can be very frustrating. read more

We had great service this morning. We came during rush hour so of course we had to wait with lots of other ppl. I watched our waiter bust her tail by cleaning tables, taking orders, delivering food and taking orders fast and efficient. She was well composed, pleasant and was service oriented. I hope all the waiters are trained in this manner. Our food was right as well and I have no complaints today :) read more

me and my friend came to this location at 4:04 am and we walked in and saw an employee. despite the 24/7 sign in the restaurant... the worker said they were closed AND THE LIGHT, MUSIC, AND DORR WAS OPEN. read more

My husband and I both had different omelets. They were delicious! Our waitress was attentive and the food came out quickly! I am glad we gave this place a second chance! read more

This is the worst ihop ever. We waited an hour to have a employee tell us they that the whole kitchen staff quit and we have to leave but they can do Togo orders. Second time I've come here and regretted every thinking of it. read more

So, we thought we would try this IHOP again since it's been so long since the last time we were here. I was really hoping for a different experience than last time. The last time we were here it took almost 30 minutes and no one ever even came to sit us down m. This time however, was much worse. First I ordered the sirloin tips, when I got my plate there was no one but two LONG hairs in my food. I honesty wish I would have gotten a picture, I wanted to throw up. Then, when they brought my husbands salad, his plate was dirty! Brown spots all on the side. The waitress was obviously embarrassed but didn't even offer to take the items off our bill. So, my husband asked to speak to the manager. He was useless. All he could say over and over was "I'm so sorry, I have no excuse" he did take the items off the bill, but we shouldn't have had to even ask. It should have been automatic. We are never ever ever ever EVER going back again. I've been to plenty of restaurants and this is the worst I've ever been to. read more

My management made a request the night before. Asked them if it was allowed to have a group of 15at 6 30 the next morning. The person on the phone said yes and that they would let the morning team know and they can set it up for social distancing/covid. We arrived at 6 15 am or so and ihop server knew the name of our party and took us too our seats. Before even sitting down the general manager was IRATE!!!!! She says, " I dont know who you talked to, but we don't serve a party of 10 or more. If I would of answered your call, I would of told you no. Even if it was allowed, I dont have the staff for this many people. Friday mornings are already busy.... I only have 1 server. Thats too much for her to wait on this many people. We said, ok can we sit separately to better have social distancing planned. She says no, it's too many people for my server to serve. If yall came randomly of 10, I would make most of yall wait due to under staffing. Once again friday mornings are busy. We left called DENNYS and they said come on down.... Moral of the story please please do not go to this IHOP. GENERAL MANAGER customer service skills need HELP!!!!!!! read more

Went at 11pm restaurant was at 50% capacity. Staff was adequate but service was terrible. Waited 20 minutes to be seated, hostess bypassed is and took new guests. Finally seat us and ignore us for another 15 minutes. Move us to another section. Didn't tell the server. We had to get our own menus. Finally at midnight we placed an order. Unbelievable. How does this restaurant stay in business ?! read more

Ordered here through doordash and the person who delivered my food was very nice and helpful. The restaurant however did not include about half of the items in one of the meals and when I tried to contact the restaurant directly they forwarded my call twice. read more

The IHOP is a pretty great place to be eating at, although it is still pretty new, and the employees sometimes makes mistakes (I know first hand as today I dropped a glass cup by accident. It is also a great place to work at and I enjoy everyday working there with the great co-workers who I consider my friends now! I hope it stays this way as long as it can! read more

1 Star for one reason: Night crew could be better. Stood at the host stand for 10 minutes and 3 different people walked by without helping my party. Not to mention there were multiple dirty tables and there were only 2 parties eating with an empty restaurant. Sucks. Was super excited for pancakes read more

When I first walked in I was not greeted and there was no one waiting to seat me they were all in the back talking and my mom had to go get them. When we got seated and got out drinks my brothers hot chocolate was in a dirty cup(you could visibly see all the nasty stuff of the cup and it took them 40 mins to bring out the food when there were only three tables filled and they already had there food. when we got out food it was hard and cold my eggs were cold and my brothers chicken strips were hard and they looked like they were old and that they've been in the bottom of the bad for 1 week. My mom ordered light hash browns and they came out very hard and that's when you could start to see the frustration in her face. read more

Horrible! First of all I see under restaurants for kids eat free IHOP is listed. I decided to take my wife and twin grandchildren age 4 to eat. The food arrives and the fries are hard and cold on three dishes, chicken nuggets cold and hard and my wife's salad only has 3 pieces of chicken in it. I get the bill and notice that I have been charged full price for everyone. I ask the waitress for my free meals for the grandchildren and she says that this expired in January but she will ask since she's new. The restaurant was very empty but the floors were full of trash. No excuse! They had more than enough staff on hand to clean this up. Since I didn't get the free kids meal I decided to use my military discount. She came back with the original price. I didn't have time to wait on the manager, so paid and left. I had a very bad experience at the IHOP in West Palm beach, fl. I would not recommend for anyone to go here unless you don't care about how your food tastes. read more

I got cold eggs with barley any avocado on them, cold potato's that tasted like soap and my blue berry pancakes were gross! Water was dripping out of the ceiling on to us and our table. We didn't send the food back cause it took almost 20 mins to get it! I would of given the this one star but our waitress was really sweet. We have gone there before and the food was better. Please fix your food and your ceiling. read more

I ordered the cheese omelette and I got watered down egg mix and they slapped a couple slices of velvets cheese. Very disappointed

Went to this IHOP as the other restaurants in the area were absolutely packed and waiting times were over 1 hr. But this restaurant was close to empty. Now I know why. It took the wait staff, if there even was a wait staff over 20 min to seat us with close to no one else in the restaurant. Finally when we were seated it took another 15 min before our order was taken. Still there was maybe 1 other family in this place waiting. 1 hour goes by before our appetizers were brought out. Dry and somewhat warm we recieved the appetizer, it felt like it sat under a heating lamp for 30 min of the 1 hour it took to deliver to us. Then 10 min later the waiter brings us everything we didnt order. We explained that what we got was not what we ordered and the guy just walked away from us. I requested a manager seeing as how we were going on 1 1/2 hour now. The manager said that he would fix the problem and pay for our meal. Still, again the wrong food was brought out to us. At this point we were pretty disgusted and walked out. I get it that "covid" has been problematic. However, when you have a full staff of workers and nobody else but maybe 1 other table to serve and still cant get it right, there is a bigger problem there than just the covid excuse. This place needs a new manager and competent workers. What a disgrace to a otherwise good restaurant chain. read more