Our first experience was at dinner time. The restaurant was basically empty but there were several uncleared messy tables. Our server eventually took our drink and dinner order after we had been seated for quite a while. He then proceeded to clear the messy tables for 30 minutes or so before finally noticing us again. 10 minutes later our food came out, we still didn't have our drinks. The food was okay. Today we thought to try them for breakfast and despite the line, the manager assured me there was a "20 minute max" wait. We decided to wait in the lobby and after 15 minutes of waiting realized that not a single person in the lobby had been called for a seat. I walked over to ask for an updated wait time and got there just as the manager instructed his hostess to tell people 20 minutes so that they wouldn't walk next door to Panera. There were still 12 parties ahead of us on the list. Thank goodness for the Dunkin donuts across the street. We won't be going to IHOP again. read more

I went when they had only been open for about a week or so, so maybe they have worked some things out. While the service was decent the food was not. Everything came out somewhat sad looking and lukewarm. The pancakes did not look like the pictures displayed at all and one of my eggs was undercooked. Overall, you can get a much better breakfast at several other locations in town. read more

If I could give it less than 1 star I would. I waited 30 minutes which was our estimated time then I go up to inquire where we were in the wait and come to find out they either didn't write us down or crossed us off. That set the tone for shitty service. A guest I was with asked for a regular coke and she got diet coke and then the waitress argued as if that's going to help. We were going to talk to a manager but then decided we wouldn't come back to this place not even for free. read more

Poor customer service and communication skills from the shift manager. The staff was great. Yelp is forcing me to leave a star. I would've left it blank. read more

I went to IHOP today and the service was simply amazing. Our server was Tori and she went out of her way to make sure we enjoyed our brunch. She was very polite. Thank you, Tori! read more

Its ok, but overpriced and some of the food is too salty. Service is decent. I get more for my money going to Chuck Wagon in Ellington than to bother going into this establishment. This place May last or not, Applebee's didn't in this location. Good luck. read more

Some things in life never change, others get worse. Service in this place got worse. I entered an unlocked door at 7am (their opening time, and waited 5 minutes to be seated. I waited another 5 minutes for the waitress to come to the table. I ordered an orange juice, it made it on the bill but not onto the table. Yes I could have reminded her about the juice but she has to be around after I ordered the food to remind her. If you want chain food, go 1 mile down the road to Denny's or 1 1/4 mile further is a locally owned Vernon Diner or Rheins Deli. You won't be disappointed with any of those. read more

I came here with a group for dinner when the restaurant was not very busy. Several of us had our orders messed up or they didn't bring out parts of our order until we asked for them. Even after reminding them of parts of our order, they still were not correct. The food was not bad, what you would expect from a chain restaurant. read more

We went for Dinner. My fish Sandwich was stale, and the waiter forgot the sauce as well. Service was not that good, they took a lot of time to bring food even though there were less customers. I will not recommend this IHOP to any of my friends. The ones in Berlin Turnpike (Newington) and Cottage Grove Road (Bloomfield ) are way better. read more

Sat for over ten minutes with my two kids....waitress walked by us to grab rags to clean a table but refused to take our order. She served people who sat after us And then walked in back. We got up and left. So frustrating read more

The service is always great when we go on Saturday or Sunday mornings, early. We always get the same server, Tori. We love her. Their ice coffee is soooo good. read more

I have been here multiple times since I moved to Manchester (less than a year ago). And I can say, without a doubt this is the WORST IHOP i have ever been to. Although the hostess and the waitresses I've met are generally nice, that place is dysfunctional. I often have problems finding my waitress, even when it's empty. Often times, my food is cold or ill prepared. When it's time to pay,again, no one can be found. Everytime I go here, I say that I'll try just once more..and everytime I go back,something goes wrong. Just this morning, I called my order in 25 minutes ahead of time. When I got there 30minutes later, my simple order of eggs, pancakes, and turkey bacon wasn't ready. Mind you, there were maybe 5 couples total in the restaurant, and they all were eating. And except for the hostess, no waitresses could be found. I paid and waited an additional 10-14 minutes to finally get my food. When I saw my bag, the waitress had it in her hand. The same hostess/waitress who had my bag of food in her hand stopped to chat with a couple with whom she was familiar. I remained for several minutes while she continued her conversation. Finally, after feeling frustrated, I stood up and asked her to please give me my order so that I could leave. This place is dysfunctional. I've already made corporate headquarters aware (from an incident from a prior bad visit) of how unhappy I have been with my service here. I guess I'm a glutton for punishment. I love IHOP's food and think it's great. But the service at this local restaurant is severely lacking. read more

Dear Waitress, The comment you made to your coworker as I was paying out bill of "there's too many highchairs in here", struck me as offensive. It was the Tuesday after Christmas that my husband, my 14-month-old son and myself came into the diner. It was practically empty and the only two highchairs that I observed were my child's and the family sitting opposite us. I want to apologize; I had no idea that our idea of treating out our families to a nice breakfast after the hectic holiday season would have such implications on you doing your waitress duties. I might remind you that neither one of our children was acting up, but you ma'am were certainly bothered by them. Whether you had known that I was the mother of one of those children that needed highchairs or not, the plain fact that that you made that comment in front of a customer is absolutely deplorable. I noticed that the isles of the diner were large enough for two highchairs to sit opposite each other WITH SPACE between them for a person to walk through, as I had done many times when my child threw something into the isle and I respectfully picked it up. You were not our waitress but I promise you, I will never burden you with our family outings again. Again, I apologize for trying to expose my child to the outside world, as we were trying to have a nice time in a quite setting after the holiday season. I wish I had the nerve to say something to you when you said it... Next time I will know better, but it will never be at IHOP, as I will not bring my family there again. I wish I glanced at your name tag and embarrassed you, but I am not like you ma'am (although you didn't look much older than 17), I keep my ugly comments to myself in a public setting, I am trying to set a good example for the new generation, unlike you who seems only to care about maneuvering around highchairs at your place of WORK. I urge you to think next time before you open your mouth. read more

Literally had a waitress sit us down take our order and not actually ring our orders up so we ordered again... and we still didn't get our food after for waiting for an hour. We actually needed up leaving customer service was completely atrocious read more

Not much value or quality in menu. Staff was good. Reasonably clean. Bananas Foster was French toast with half a dozen slices of banana with whip cream for just shy of $10.00. All drinks, including coffee and tea, almost $3.00. Much better options next exit in Vernon. Staff friendly. Reasonably clean. Kitchen very slow. read more

DO NOT GO HERE! Terrible service -started out with the two hostesses bickering about seating us! Mass confusion. One we were seated our waitress couldn't answer basic question of "soup of the day" it was 2 pm in the afternoon. We placed our order and less than two minutes she came back to our table to take our order again -really! Ahe promised she made a mistake and put our order in but she couldnt recall what we ordered. Our drinks were gone still no soup and after 45 minutes still no food? She came to our table and told us it would be a little while longer but had no idea except "not in 2 minutes". We left without eating - what a mess. Oh... she also verbalized as long as she found something else to do she didn't have to clean off the table that was across from us which was just a total mess from kids. Never again!! read more

The worst service this evening. It took 45 minutes for our food to come out. The food was a bit cold and we barely saw our waitress the whole evening. The only person to apologize for the horrible service was the manager. I would like to thank him for his services. But I WILL NOT BE going back. read more

The food was very very average...and that's being nice. I'm a huge potato person and I can usually eat potatoes in any form bc I don't believe in bad potatoes, but the hashbrowns here are actually difficult to swallow down your throat. And it's not just the hashbrowns. The bacons were like rubber and the sausages were horrible...it's all burnt. The only thing that tastes normal was the ham and that was it. Other than that, the syrup and jams are stored in jugs that Idek when they clean it. The opening of the jar had remaining syrup that consolidated and they didn't even bother cleaning before giving it to the consumers. read more

never recommend it is disgusting its chocolate is very sweet sick people, your omelett is very fatty ... to finish it takes an hour to bring the food to you the vegetables they bring are not fresh this is garbage I will never return. read more

The employee's are very nice so nothing against them however the food was not worth the time or money. I hop is known for its pancakes, I got the original pancakes and they were flappy and hard. The toast took a while come out and there was barley any butter on it. I dont plan on going there again. read more

By far the worst service I've had in my entire life. I was with one other person and we waited for our food for, not exaggerating, an hour and 12 minutes, I counted. Everyone else around us got their food before us including people who sat down 30 minutes after us. It was so bad that people around us were looking around and wondering why we didn't have food and a few people even asked us what was going on. When I complained to the waitress and manager they both gave crap excuses and were not considerate whatsoever. I will never be going back to this IHOP ever again and I advise everyone to also never go here. read more

We went here a few days ago and don't plan on ever going back. We did get a table right away, which was promising, then it went downhill from there. We waited almost 10mins for a waitress to take our drink order, so while we had her there we gave her our entire order so we wouldn't have to flag her down again. Almost 50 mins later our breakfast came out. We were getting ready to leave when they came to our table with our food. That is a ridiculous amount of time to wait for food, not to mention, breakfast. The food wasn't so great the time we got it, I don't know you could possibly mess up toast, but they succeeded!! This will be our last time there. read more

This place is always very slow to seat, take orders and especially deliver food! The excuse is their always short a cook.

I have never been so appalled at a restaurant before in my entire life. While my family and myself were sitting there waiting to order we heard I really don't care just give me my F...cking hash browns now from the kitchen!!! Well I asked our waitress to speak to a manager and he came over and really didn't even seem to care and fluffed it off. After taking to some other employees who were this seems to be a normal thing. DO NOT PATRONIZE THIS LOCATION If you have children!!! read more

Great food but the waitresses suck. It takes forever to get your food and drinks, also once u get it they never comeback to see if u need a refill or something read more

I regret that I had to go out of my way to write a review about IHOP. Tonight my son & I wanted pancakes as it is my son's fathers bday that passed away a few months back & IHOP was our favorite "fun" place after a very long day. We walked in with no greeting for about 7/8mins as servers just walked by. When we were seated we sat for over 15mins till someone finally came to take our drink order she disappeared in the kitchen for maybe 10 mins to ask if they had the kind of pancakes i wanted I was told they were out of the ones I wanted So i quickly was about to make my 2nd choice and our server walked away saying "let me get your drinks while you decide" then left my son & I for another 10mins (still no drinks)while waiting on other tables & walking by several Xs my son & I decided since we weren't getting served we were going to leave. I was so upset by the treatment I called from my car to speak to a manager a girl answered and demanded to know who I was & what the call was for in order to speak to a manager, I told her who I was and why I was calling she then became extremely RUDE & DISRESPECTFUL & interrupted me & yelled to me "call back in morning to speak to Andrew" when I asked her name she refused to tell me & told me she was too busy to deal with this... (the place was not even half full) I admittedly raised my voice at her and hung up I was so upset!! If I could give this place a NEGATIVE star THATS WHAT IT DESERVES. I'm appalled. read more

I came in for breakfast and my server was Tori. She was very friendly and made sure our table had everything we needed. I would request as my server every time she was great at what she does. read more

IHOP has one of the best services ever. They're waitress was nice and respectful, the food is good and fast, and the customers are well taken care of here. I would definitely come back again. read more

This is probably one of the worst IHOP i have been to. Poor service. Poor quality of food. The employees are untrained.

Last month we had very bad service at this location. I did talk to corporate about it and had a very good talk with Tim. ( at corporate). So yesterday we went back and it was a perfect late lunch. What a difference it makes when a restaurant runs the way it should. I'm calling Tim now. Great job. read more

Meh. Food was just like how i was going to imagine it..pretty much just like a dennys as i have never been here. Pancakes came out very cold and not fluffy as the wait here was incredibly long. I give props to the workers when it gets busy here. Food was just like i anticipated. read more

Not sure why I let my husband talk me into eating breakfast here as there are sooo many much better places in Manchester..but I did and I regretted it immediately. It took a very long time to get our food. They completely screwed up my husbands and sons order and our waitress only checked on us once during our entire stay. When they finally brought my toast, about 10 mins after the rest of my mral, it was dry and cold and then no butter or spreads on the table.. He promised we'd never be back!!! I only gave it 2 stars because they quickly fixed the order. read more

Awesome fr. toast, hash browns, sausage, omelette, and topped off w/straws & cream crepe romantically shared with my loving wife since 1976.

Waited 20 mins to be seated and after 30 mins she tells us lost our order. She takes new order and does not apologize. Manager comes in and does not apologize keep on waiting to get our food. Very unprofessional and does not recommend this ihop to anyone. read more

Breakfast started out just fine... our server was attentive at the get go however, never checked back up to see if everything was okay with our food. I ordered scrambled eggs, sausage and bacon with a piece of french toasts. I tend to eat things in a particular order, and one at a time. My last thing to eat was my bacon (save the best for last kind of thing) and when I lifted the bacon strip I noticed that it was covering a yoke stained plate. They literally used the bacon strips to cover it up. The manager offered to take the meal off the menu as well as give me an additional 25% off my entire bill... Which is probably generous in some circles however, not in mine. I'm completely disgusted... and will never return to an IHOP again, nor will I ever recommend an IHOP to my friends or family. I completed a survey on the phone and optioned to have a representative call me back... I will return to this forum to update the world on what actions IHOP is willing to take in this matter. I remind you... I had scrambled eggs,... (precooked) which is understandable based on the volume that they do. I immediately ran for the bathroom in fear that I would become sick at the table and realized when in the bathroom that I was in an even dirtier place than expected. I requested the manager to give me my entire bill without any discounts or charity, added 20% for a tip to the server (none of this could have been her fault, she obviously was working hard... and left NEVER TO RETURN! read more

My first trip to an IHOP and it was fantastic. From the moment we walked in we were impressed by how clean and welcoming the restaurant was. The pancakes and eggs were honestly fluffier and fresher than many fancy brunch places that I've been to and the service was excellent. Karen, our waitress, was very welcoming and attentive. The manager even took the time to stop by and check on us. They clearly care about their restaurant and their food. We're on a road trip but I was a local I'd be a regular. If we're ever back in the area, I'll definitely stop by. read more

Went to Manchester IHOP today for lunch. The food was great the service left alot to be desired. Our server came and took our order quickly. We waited 20 minutes for our food to come out. When it arrived my friend asked the woman who brought our food for more gravy for her chicken fried steak. The woman walked away as she was still speaking and said to a woman waiting on another table "I don't know what SHE wants". The other woman came over and my friend got her gravy. In the middle of our meal the original waitress came over with another waitress and said she was going on break and we would be helped by the other woman. That's fine, We didn't need to know that but whatever. When we were finished we waited for our check for a long time. My friend finally was able to call over the second waitress and asked for the check. she says "someone else was supposed to be taking care of this table. I don't know where they are though so I guess I'll get your check" I understand that they are newly opened but....... I think someone needs to go over what good customer service is. Because this wasn't it. I will go again in a few months and see if things have improved. read more

The service here is horrible. They took about 20 mins to seat us when there were clearly available seats. On top of that, it took the waiter a while just to serve us drinks. And as for the wait for FOOD, I waited for an hour. This place has poor customer service. Do not recommend. read more

I would have selected no stars if possible. This is the third time we have visited this IHOP and each time the service has progressively gotten worse. Order took over an hour and it is not even busy. We will NEVER come back to this IHOP. Stay away!!! read more

If I could give zero stars I would. Waited ten minutes to be seated in an almost empty restaurant. Then waited fifteen minutes before we had to ask for a waitress. Still nothing and asked again for help and was told by a waitress she "doesn't need the attitude". Wow. We Walked out. I suggest skipping this place. read more