I stopped after a long day on the road wanting some comfort food. Restaurant was almost empty only one table had customers and no employees in sight. Restaurant smelled 'musty' and 'moldy.' Visible food trash on the floor and physical damage evident on the baseboards of the wall. Didn't want to sit and eat a meal in that environment so left. Hope they get it together as I in general love IHOP. read more

My first time at an ihop! I really didnt want to go but was forced and I am glad I was! I ordered the strawberry banana pancakes with eggs, bacon and hash browns. My niece got strawberry crepes and my sister got strawberry banana french toast. Everyone had happy bellies after that! Our waitress was attentive and the food came out fast. I would definitely go back to an ihop for breakfast! Mild complaints Their coffee is watered down and my hash browns tasted salty. The bacon was as thin as paper. read more

The worst IHOP I've ever been to. My sister and I stopped in one evening with my two children to grab a quick meal. We're both IHOP lovers. When we arrived, we were told me two separate employees that they'd be right with us, but we waited over five minutes to be seated. Once we were seated, another diner approached our waitress to tell her that someone had vomited in the ladies restroom. We should've left then. My sister and I both ordered breakfast "combos" and I ordered my son some sort of pancake that had a face made of fruit with a tube of yogurt. He never received the yogurt, and the banana that was used on the pancake looked like it had been cut the day before; it was brown. My sister needed to use the restroom, but was told it was closed and she was directed to the men's restroom. Great, but when she came out of the stall, there was a male urinating in the urinal who was embarrassed by their encounter. Overall, the staff all seemed to be in la la land with no rush or motivation to do anything. There were maybe six tables occupied, yet after an hour, vomit in the bathroom wasn't cleaned up? Unacceptable. I can only assume the kitchen staff also lack motivation and are probably unsanitary with food handling as well. read more

No stars at all! This is the worse ihop I have ever been to. The portions of the food was for a 5 year old. The order was totally messed up. The eggs were runny, and curbside pickup was rediculous. Their phone is off the hook. They never answered. Had to go in and wait 45 minutes for a plate of what looked like garbage! The manger should be ashamed of this. We took the slip back in and asked for a refund. They said, we need to shutdown the online ordering because they couldn't handle it. Then don't advertise for this option. This is the ihop in Lancaster on 2/28/21 read more

Stopped in here for breakfast yesterday. Even though there were only 3 occupied tables and three waitresses, the service was extremely slow. The restaurant itself was in desperate need of a good cleaning, and many areas needed repairs. The food when it finally arrived was both tasty and hot. On the plus side, our waitress was friendly and pleasant, so I don't think the delays were caused by her. Lancaster has many other restaurants, I would suggest you try those, before wasting your hard earned cash here. read more

Definitely not the best experience I have had at an IHOP. Floor was dirty, bathrooms were dirty, rap music from cooking area was loud - no other music in restaurant. The food took over an hour to come out - we had been told the rush was over; it should not have taken that long for food to come out during a non-rush. The food - daughter's Mac and cheese was clumped and hard (possibly sitting out for a while, the pancakes I had were rubbery, the burger my husband had was missing tomatoes, and only had cut up jalapeños and not the sautéed onions pepper mixture. The waitress was nice. read more

I haven't been to my local location until now, and I am not sure if I would go back. Our waitress was great, she checked in plenty of times to make sure we did not need anything. The speed of service was pretty average for the amount of people that were there. When it came to the food, it just did not seem like a lot compared to other breakfast locations and while it tasted okay, nothing great about it. read more

I am a huge fan of ihop, and I've loved this ihop in the past. But this past weekend my boyfriend and I had ordered to go so we could have a morning picnic. The manager was very kind and made sure we weren't waiting to long. But when we got to our destination our food wasn't the way we wanted it, and we were missing stuff. I had done an upcharge that was $3 to get different pancakes for my meal and they never even gave me the pancakes. And I asked for no mushrooms on my beef tips.. and there was mostly mushrooms and barely any of the beef tips. Also, While I was waiting for my food the cooks and employees didn't not have there hair up, they have long acrylic nails that are unsanitary for the work place. And behind their kitchen door, you could see an open monster can near the clean plates.. as I said they used to be better in the past, but as of right now they are pretty bad.. read more

food was horrible. Pancakes were dry and tasted like absolutely nothing. Their chocolate milk tasted like actual dirt. Had to go inside for curbside pick up. What a joke of a restaurant. read more

More like a GHOP (Ghetto House of Pancakes) Staff was frightening & MIA only to return reeking of what I hope was cigarette smoke Asked for a glass of water, it was cloudy & tasted funny (probably drainage from the water slides next door at Dutch Wonderland.) Pancakes were small, 2 to a stack & hardly any toppings other than the 3 gelatinous strawberries. No hot syrup (c'mon that is usually an IHOP standard) Lastly the black hair in the pancake was the last straw (oh yea didn't get those either) Only plus, lots of seating due to no one wanting to go to this imposter. Don't do it, unless you like eating hair & chain smoke. read more

This place has turned into a hot mess. On a Saturday afternoon, there were maybe 5 other tables occupied. The music was too loud and the restaurant smelled musty, like an old vacuum cleaner. Most of our silverware was dirty and we had to grab multiple sets from other tables to find something clean. Water and OJ took about 10 minutes to come out, and coffee took about 20 minutes. When our food eventually came out, it was luke-warm like it had been sitting for awhile. Our hash browns were overcooked and scrambled eggs were runny. Our waitress was a combination of overworked and uninterested as she waited on all of the tables and ran the register. She also seemed to be distracted by some non-employee friends that were hanging out at the front of the restaurant. Last but not least, the men's bathroom was dirty and the soap dispensers were empty. The tank for a soap dispenser was sitting on the sink which seemed to be their way of handling the empty dispensers. The paper towel dispenser popped open when I tried to use it. We actually had a good experience at this IHOP when it opened a few years ago, but we definitely won't be coming back after this visit. If I hadn't had gift cards I'd be pretty disappointed to have spent my money here. read more

This iHop is getting 5 stars for their service. There is a ton of seating in the wait area and the manager on duty was handing out menus to those of us waiting. Out waitress, Ashley was outstanding! She was friendly and treated us like we were her only table in this crowded restaurant. Anything we needed was completed accurately and quickly! Typical iHop food. This particar location was very clean and the decor was nice. read more

Had to wait 45 minutes outside and when we finally got in to our table we sat 10 minutes before our waitress arrived to get our drink order. We sat another 10 minutes and never got our drinks. We left. read more

We placed an order this morning and I called the restaurant to make sure they put cream in the bag for the coffee. When the food arrived there was no cream in the bag and the strawberries for the crepes were open and leaked all over the bag. I contacted the restaurant and spoke to the manager who blamed Door Dash and I quote I don't know how they drive or the driver drives the car so you have to complain to them. He took no responsibility that anything was missing or food was spilled and told me straight out if I wanted the cream and strawberries I should drive to the restaurant and pick it up myself. I promise I will never do business with this establishment again I would rather drive an hour away to another one. read more

- 25 minutes waiting to be served - EVERY waiter just looked and walked away - Not even water was given to us - 2 groups after us got served right away - 1 waiter checked on only one table the whole time we waited, there's no way that was her only table Service really sucked so we left. When we told the hostess that 25 minutes was way too long to wait for even a glass of water she just looked at us and said, "That's okay". Really? Not even an apology? We live in Manheim, and it is a bit of a drive to this location. We were very disappointed as we've never had a bad experience with the restaurant chain till now. I did call and spoke with a manager and was offered to come back anytime with her tending to us personally, but we are not sure if we'll go back anytime soon. Please re train the staff. They all look like they don't want to work and it shows on their faces. read more

The Waffle House is amazing! The food was great and the service and staff were phenomenal. I had just got off work at 10p and it was nice to sit and eat waffles with my boyfriend while trying to unwind from my shift. The cook was extremely pleasant and easy to talk to. read more

It's IHOP, for Pete's sake, so you should know what the menu will offer. Lots of good seasonal offerings, and a decent menu if breakfast for dinner isn't your thing. Granted, we didn't hit this IHOP during black friday, but at 8 pm on a Sunday night after a miserably cold and rainy excursion to Dutch Wonderland - in which my frugal wife refused to leave until we had our money's worth at closing, in 40 degree rain - bless her thrifty soul- IHOP satisfied all. Mac and cheese, two burgers, a fajita omelet and a cali egg mix later, we were much happier. Service was great, and waitress was friendly. Definitely the right time to visit. They are also paying attention to the negative service feedback by giving each table a card with red and green sides. If you flip your card to red, any wait staffer should be trying to address your issue. At least they are aware of the problem and are trying to fix. Suited our needs perfectly tonight. read more

We came here on Black Friday and they were terribly understaffed. The waitresses and waiters were acting unprofessional. The coffee pot had dried fruit stuck to the outside. We asked for a new one, and the second coffee pot had the same issue. The manager told us it just needed wiped off and the inside was "clean". The eggs were a little dry and the pancakes were okay. Overall, the management needs TRAINED! And the staff cannot complain about their job. read more

I don't like to do chains ever!!! But since it's a Monday and this was one of the closest things by I gave it a whirl. Server was pleasant and nice. Not very confident but nice. There weren't many patrons in the place. Maybe 5 other tables. 2 which had came in after us. The 2 tables that came in after us received their meals before ours. We weren't too upset but the fact our breakfast took over 35 minutes to come out was a tad ridiculous. Eggs were cold and no cheese was found like the description had said. Hash Browns were terrible!! Half burnt and cold!! Surprising to me that there weren't many people that our food took long and came out cold and disappointing. The only thing that was semi decent was the french toast with berries. Even that was cold though. Won't be back unless absolutely necessary. read more

NEVER GO HERE. Absolutely horrible service. JASMINE IS HORRIBLE. We happen to go in at midnight (but even midnight is early for a 24 hour establishment) and it took over an hour and a half for chicken fingers and a couple breakfast sandwiches and water. There was one other party that was denied service because they were being "closed for cleaning". After I asked TWICE for our food and asked for it to be packed up to go since we were sick of waiting, I handed Jasmine a $100 bill for a $60 dollar bill and she gave me TWENTY DOLLARS as change. This girl JASMINE STOLE NINETEEN DOLLARS FROM ME. THIS IS HORRIBLE. I WILL NEVER GO TO AN IHOP AGAIN. HORRIBLE. JASMINE IS A THEIF. THIS IHOP IS GOD AWFUL. AND THE FOOD IS GARBAGE TOO. read more

Great place to eat for late night. Good service good food. Definitely recommend to others if in area.

DO NOT EVER GO HERE!!! It was super late and honestly, we only went here because it was the only place open. But here's where it gets good...WE NEVER GOT SERVED. We were told that this 24 hour establishment was "closed for cleaning". Meanwhile, other groups were seated...and honestly they looked pretty pissed because all they had were waters in front of them and there wasn't a waiter in sight. We waited to get take out for 30 MINUTES...not just to get our food...just to have an order taken. We called it quits after 30 minutes and went to McDonald's instead of waiting for someone to show up and take our take out order. WORST. IHOP. EVER. read more

Slow very unenthusiastic staff. Coffee was terrible. Our sons ordered sliders from the kids menu. There is actually a picture of two small cheeseburgers. They each received half of an adult sized cheeseburger. That wouldn't have been a big deal if they had just told us that was going to happen. The food was good, but my sons were both still hungry, so I attempted to order another burger. I just asked for a full sized burger and I intended to cut it in half. The waitress instead charged us for a third child's meal. I clarified what I wanted and we received two half burgers each on a full bun. Did I mention she was unenthusiastic? Everything we asked for seemed like a nuisance, from the drink orders to the end. read more

It's 1:33am. We are starving. There is no one on the floor/tables. They took an hour to get our food out and our kids still don't have mac n cheese and a Nutella crepe... It was the only place still opened at midnight and close to our hotel... Wish we would have skipped and gone somewhere else... I didn't get my potato cakes which are a side... Management needs to revamp customer service. It is a clear reflection of them. Too bad we didn't see the reviews before... Now we see why they have 2.5 stars. read more

Although I've been waiting to be seated for 25 min now an new people that just came in are being seated right away I'm listening to server and hostess argue over a fellow server being a hoe and a b****. After being seated and ordering we had to repeat our order 2 times read more

Well this place is a dump its dirty and the staff is horrible took forever to get seated then again forever to get our drinks and for stupid waitress to take our order tgan waited a ridiculous amount of time for nasty cold food. This dump needs to be shut down ive already called the health board read more

NOTE THIS STAR IS FOR THE SERVICE ONLY NOT THE FOOD... food was AWESOME 5 STARS.... pancakes,bacon,crepes,eggs,hash browns,were fantastic which makes me shake my head if the cooks got the memo on customer service why didn't the the waitresses get that memo too??? For someone who lives off of their tips you'd think the smiles would never leave their faces..I'm normally a strong tipper isn't nothing for me to drop 20 to 50 percent on a good waitress but I'm sorry a tip is earned not expected so tell the cooks keep moving forward as for the the wait staff time to go back to training NOTE: this review was not for everyone I just did not want to single anyone out but you know who you are. read more

Remind's me of a Sleazy crappy road side cafe yet it's a franchise yet it has a long way to go. Dirty sticky table just to get a table .We waited 5 minutes to sit down at 9:30 pm when only 5 total people were in restaurant at Time. I went to bathroom I heard yelling coming from the kitchen , Cursing.The table across from us ordered Corn beef hash, the girl brought out something else , when the girl brought it back you heard the kitchen slam it in the garbage plate & all.the place clearly neads a heads on Manager not a 25 yr old kid that will run it like it should be run. Even as I got my bill & payed only my waitress could take my money & as she did she gave me my change back I asked for my receipt she said it was destroyed after she got my change ? WTF If you used to Stupid people, This Location is on the same path as the Perkins Restaurant that was on Lincoln Highway a Mile or so a away, dirty, miss Managed. Not in Business any more. Avoid this place. read more

IHOP - American Near Me - Lancaster, Pennsylvania

This place sucks the eggs we burnt and way overcooked, the bacon had a very nasty flavor, the only good thing from that was the toast. You should not eat here if you want good food. The service took forever, and the wait was for nothing. read more

This is regarding the location. Very slow service, customer service needs major improvements. Never happy when I go here sad part it was so convenient rather travel a distant just for better experience of service and food quality (i.e. cold or hard food) read more

Update to my first review: we came back for dinner. This time around we were seated and got drinks and food within 30 minutes...fine. Never got a refill on my drink despite asking for it...not great. The kicker here is when I bit into my sandwich and found half of a toothpick. There was no other half to be found anywhere. I would like to think that it broke off before being served, but obviously I could've possibly swallowed it. Also, I'm very lucky I didn't bite down onto it vertically or it could've done a lot of damage. So all of this just to say, beware. read more

Worst possible service. Worst possible food. My fiancé who can only have certain foods ordered gluten free waffles. Two minutes before our food came out she was told they didn't have gluten free tonight. This was after 20 minutes of waiting. None of our food was right. My sons bacon cheeseburger had no bacon. And he ordered ranch for his fries which he had to ask for again when the waitress came out to inform my fiancé about her food. My turkey club sandwich which I ordered with sourdough bread came out with rye bread. My oldest ordered the combo platter and the eggs tasted like pure butter. My oldest had to share their meal with my fiancé because it was too late to order anything else. When the check came they tried to charge us for the gluten free meal we never got. Oh yeah my turkey club had a fish aftertaste. When we got home I got sick off whatever what I ate. Our waitress was also very unfriendly . We will not be back. read more

Depending on what time of day you go and if it's the weekend or not. The bathrooms needs a lot of work/cleaning. As for the staff, we had a great waitress. It did take awhile to get our food even though it wasn't that busy on Wednesday around 11:30 am. We got their Mon-Fri 2x2x2 for $4.99 with coffee and their unlimited pancakes. Can't really mess up breakfast food and their pancakes were good as usual. If your tight on time, i would not pick this location to eat at certain times of the day. They still have the best pancakes. read more

We went there at dinner time because all the other restaurants nearby were super crowded and the wait was over an hour, and IHOP's wait was just minutes. Fat and sugar are relatively easy to be made into something delicious but they manage to ruin even that. The sirloin tips was a salty and greasy tar-like mess. The oil and vinegar that came with the salad smelled like some really old kitchen stain. I understand this is a breakfast restaurant but didn't expect they could deliver such rubbish. Hey, we didn't ask them to make anything that's not in their menu. read more

See all

All of their food were sooooooooooooo goooooooodddd i really recommend this restaurant read more

IHOP - Stuffed French Toast - American Near Me - Lancaster, Pennsylvania

See all

Went back here again hoping it changed big mistake!!! Sat down waited for someone to even look at us never happened just walked out. Close this location or fire everyone in it! read more

Our opinion of IHOP was forever changed by one man. His name? Cory (in the house). Or, more appropriately, Cory in the IHOP. FIRSTLY, he immediately brought us water. He explained to us that he was new; it was only his second night on the job. We honestly could not tell, for his wit and ease with which he interacted with customers was biblical. In the very beginning, a rapport was formed between us. Light banter was exchanged. He told us his story, and we told him our orders. He graciously catered to our request for one pancake instead of two. What a gentleman. We are very excited to make this IHOP our regular dining stop and we look forward to seeing our dear friend Cory once more. Cory, we love you. You are truly a legend...Pancake? read more

IHOP - American Near Me - Lancaster, Pennsylvania

Worst experience I've ever had. No one is working. We were ignored when we walked In. And we were hardly spoken too. My chocolate milk was room temperature. read more

Upon being seated, we waited fifteen minutes before going back to the front and asking to be waited on. After that, it took another five minutes for someone to come to our table. After THAT, it took another eight minutes for our drinks to arrive. The waitress was obviously having a bad day. We were not the only people complaining. A family next to us had their food for ten minutes before finally getting silverware. Thankfully, the manager was great. She cut our bill in half and stepped in for the confused waitress and everything was smooth after that. The food was good. read more

I come to this location fairly often. Restaurant is decently clean and well maintained considering how busy it can be. The staff has always been friendly (especially Brianna who has served me a few times now). Food is always tasty and reasonably priced. Only critique worth mentioning is that sometimes the wait for food is a bit long. Overall would recommend. read more