Stopped in for a quick breakfast on the way home from traveling but this visit was rough. The restaurant was noticeably dirty, there were ants on our table and the bathrooms were in poor condition. On top of that, the music was extremely loud and obnoxious, which made it hard to even enjoy a conversation. The only reason this isn't a one-star review is because the food itself was correct and cooked properly. Mary, our server, was absolutely wonderful; friendly, attentive and the highlight of the entire experience. Thank you, Mary! Management really needs to address the cleanliness and overall atmosphere, because the staff and food deserve better than this environment. read more

The IHOP on Lincoln Highway in Lancaster, PA, is seriously mismanaged. We experienced a long and unnecessary wait while at least five tables sat empty and uncleared. The hostess was nowhere to be found and did not appear until roughly ten minutes after we walked in. To make matters worse, the manager was not on the premises. This was not simply a case of being busy--it appeared to be a lack of organization, supervision, and basic restaurant management. Customers should not be left standing around while empty tables remain dirty and unattended, especially with no manager on site to address the situation. Upper management needs to take a close look at how this location is being operated. Based on what I personally observed, a management change is in order. read more

Really disappointed about an order of strawberry crepes I received. They were burnt and tasted horrible not even edible. I will never go there again. They need a new cook or train the one they got better. Hardly any strawberries on it too. Just tossed into the container in sloppy pieces. read more

IHOP - Horrible crepes. - American Near Me - Lancaster, Pennsylvania

See all

I placed an online pickup order and still had to wait past the scheduled pickup time. When I got home, I realized half of my order was missing. I called ahead to let them know I was coming back, but still had to wait another 15-20 minutes for them to make the missing items. To make matters worse, the pancakes were overcooked. The woman at the front desk was very kind, but overall the experience was disappointing. read more

Restaurant was dirty, food was over cooked once the food was received it was cold. Utensils were dirty, unable even to drink ice water straw had a moldy taste. Allowed a dog to sit under a table, did not appear to be a service animal. Just Nasty !!!! Zero stars read more

I like coming here but the creaps they serve are always messy too much chocolate too sugary to even take a bite me and my friend wanted to eat some we took one bite too sugary the whole thing was drenched in chocolate sauce pancakes are better read more

First sign should have been the empty restaurant at 630P. Food is OK It was nice to have a quiet place to eat as everywhere else is a shouting match just to be heard. We walked in and found 2 wait staff and one other occupied table. Ordering was quick and food delivery to table was also quick. The 2 wait staff then sat around a back corner table chatting and making phone calls. None of the normal checking back with the customer. By this time there were 3 tables in use and one other for the wait staff. One customer had to get up to ask for cream. After finishing our meal we waited another 10 minutes before getting up and standing at the register. It took a throat clearing to finally get someone to acknowledge us and take our payment. I was interested in the "Under New Management" sign and wonder if this is the new level of service or old. read more

Eggs were rubbery and cold. Fried Steak was disgusting and bland no steak just fried. Hashbrowns were lukewarm. Place was dirty and gross. Shredded cheese was stuck between the pages of our menus and under our table was foul and dirty. The eggs didn't even taste like eggs. How do you mess up eggs. 30 dollars for bs. read more

The food was not that good but the service was amazing the waiter was very kind and kept apologizing for the wait because there cook didn't show up but the only good thing about this place was the server because she was super nice, kind, polite, and friendly. The Ambiance was ok but it was pretty empty and kind of dry it felt kind of abandoned. read more

Management should be ashamed. It's Veterans Day. Service was so bad today several people walked out. No ketchup in almost all bottles. Also had to ask 5 times for ketchup. Answer was bottles hadn been filled. Had to ask for silverware. No butter for pancakes. Mixed up toast. Coffee pot half full. No one came back to refill. No one came back to ask if anything was needed. Waited for check at least 10 minutes. Had to flag down waitress to get one. Spoke to an assistant manager about issues. No good response. Probable won't come here again. read more

Not your typical IHOP restaurant. Omelettes were made the opposite. Fixings on the outside not inside. Waitress Kiara never stopped by for coffee refills or check on needs. Customer behind us left angry. Good heavens for this establishment. read more

After a year and a half you think things would have gotten better. They had a sign that it was under new ownership yeah right . First we have to ask for silverware it is not put down when you are seated. So what do you stir your coffee with--- we asked for spoons the waiter went back checked the presets none there he went into the kitchen and came back to tell us that they had more forks than spoons and the spoons were being washed. This is breakfast they aren't that busy to not have clean spoons. The waiter was very nice but out of his league. He did not have a clue. There were three of us two ordered breakfast with bacon guess what one came out with sausage. We asked for three coffees with real milk and two waters. The coffees comes out he has to go back in just brings out the drop Of milk and we had to ask again for the waters. When breakfast was delivered the waiter put the tray on our table and pushed everything on the table away with the tray. Gives us our food and has an extra dish with eggs on it instead of my pancakes. Still no spoons. I said I get pancakes not more eggs. He came back out of the kitchen and said the pancakes would be out shortly. I ordered an omelette with spinach and avocado. I looked all through the omelette and there was cheese and tomorrow and spinach so I asked the clueless waiter where was the avocado. He went back into the kitchen took a few minutes came Out and said they were out of avocado. Don't you think k that they should have come out I would have ordered something else I hate tomatoes and I did not want cheese. I ate it anyway. The food was good except the toast. I think it was stale bread the toast was hard as a rock. We waited a long time to get Our check the waiter was at the cash register and I don't know what he was doing but it took a long, long time. I had to get up and ask for the check We were I. A hurry now to go To the doctors. We will never ever go back . This was a disgrace what would they have done if they were busy. They had two waiters and a waitress. The woman who sat us was no where to be found the red of the time. The waiters sat everyone but the stood up front a long time before they were say. So sad how do they stay in business I really don't know . read more

HORRIBLE....... Smelled like some kid had just projectile VOMITED as soon as we walked in! Me and my family got seated, got our waters, and didn't even wait for our waitress to get back when the SMELL HIT US LIKE A SEMI TRUCK!! We immediately ran out....... never and I mean NEVER come here! read more

This was saddening and made me laugh, not in a good way. I came in with a group of 10. Yes it's daunting but it happens, we were told the bill couldn't be split by one employee, and then we were told that the bill could be split by another. It seems like the people and employees were nice but lowkey only come here if you have to, if you do, don't be surprised with the service that you'll be given. Service is as follows: 1. No syrup 2. No refills 3. Forgotten drink 4. No utensils 5. No ketchup But nice people overall. Pretty lit read more

Most disgusting workers ever. Orders shrimp platter and gave me fish went to reorder and they gave me almost nothing for $16. Please do not go to this ihop it should be closed down. Wasted my money and my time. Review should be -1 read more

IHOP - Crispy Crispy Shrimp & Fries Platter - American Near Me - Lancaster, Pennsylvania

My take on most IHOPs... it is what it is! Long wait on a Sunday morning, even with Tina of empty tables. I'm thinking they were short staffed? It's fine.. If you get the food basics, it's not bad. Can't complain about pancakes usually, right? The egg dish I had was fine.... Southwest burrito bowl. Could be a little spicier fit what it was. Go in knowing it's IHOP. I should have had pancakes too! Lol read more

If I could give this place no stars I would worst experience I have ever had at an ihop in my whole life worst customer experience talked to the manager all I heard was excuses never come here under new management what a shame read more

Place is Dirty, we were the only ones there at 4pm and the bathrooms were trashed! Paper towels all on the floor, poop smears in toilets. Friendly server, food good, we will see in a few hours if it wasn't. read more

Stopped in while in the area for dinner. The lack of cars in the parking lot should have been our tip off. Only 3 employees working: cook, server, and greeter. Our server was nice and got us whatever we needed. Our tea and coffee came out quickly. The pancake/egg portion took awhile to come out and the eggs were lukewarm. They did say something along the line of we can remake the eggs if they aren't hot. (So they obviously knew) The server was also bussing tables so the restaurant itself had lots of tables with dirty dishes on them and the bathrooms were a bit messy. Not totally the employees fault they appear to be understaffed but if you stop by, at least you can manage your expectations. read more

IHOP - American Near Me - Lancaster, Pennsylvania

It was as expected We waited for an hour during a 15-20 minute wait as they supposedly called our name 3 times. We were listening and never heard a thing. We were right in front of the stand. The strawberry lemonade tasted like Hershey's Strawberry Syrup in water, no other flavor. There were multiple tables that had not been cleaned since when we arrived throughout our entire visit. The food took a long time to arrive. The hashbrowns looked like a brick. The bacon looked undercooked, I openly welcome my food poisoning tonight. We did not receive silverware and had to wait 5 minutes with just our food before we could eat it. We then received plastic silverware as they were out of real silverware. Waffle good 10/10 5 Stars. We were too scared to check out on the app as last time we were here a fight occurred because of it not working. read more

IHOP - The Food - American Near Me - Lancaster, Pennsylvania

Terrible service. Waited almost an hour for simple breakfast. Looks like they are short of stuff and cooks.

Although our hotel had breakfast, we decided to have breakfast at an IHOP. We arrived on a Sunday morning with only a few people ahead of us waiting for seating. We were told the wait was approximately 10-15 minutes. It was more like 30-40 minutes. Ok. No big deal. We were talking with family. We were seated and ordered. Food took about 25-30 minutes to come out, for a party of 4. Food was good, like we expected from IHOP. Restaurant was clean. Everyone we dealt with was nice enough. Server never came back to check with us after we got our order. Could have gone for a second cup of coffee. At this point we just all wanted to leave. We know now to try the other breakfast place down the street when visiting again. read more

when we go in we have to wait 15 minutes to get a table when its not even busy and the waitress has a nasty attitude! When you finally do get waited on the food is cold! read more

Do not go to this IHOP. It is nasty. I have given it a few chances and this last time was the last straw. Waited forever for our drinks, my sweet mango tea tasted like water with a tea bag dipped in. My boyfriends drink have pieces of god knows what floating in it. When we were looking at the cup we noticed a long hair stuck to the glass. We walked out. We had already ordered and it was empty. Service sucks, they were mopping the floor when we walked in and looked annoyed that we were there and took a while to even greet us. Corporate needs to step up this place sucks. read more

Coffee was old. Could not drink. The order was not correct and service was very slow. Even the bill was messed up and took forever to fix

So the good and the bad. The good, I hadn't entered an ihop in about ten years when we came into this ihop not too long ago on a weekday for breakfast. Everything tasted really good. The food was served hot, the pancakes, the omelettes, the steak in the omelette, the coffee, everything was really good. We really enjoyed our breakfast. The second time we came on a weekend and same thing; the food was great, but the service was complicated. Complicated because the young woman who took care of us was very nice, however, not a good listener. It became clear that there were about five less people working there than they needed. Everyone waited ages to get their food. They brought us food that wasn't ours, we touched the plates to pass it to them and then we watched them serve it to another table. The staff seemed confused and the vibe really felt like someone took over an IHOP and was doing a pretty great job with the food but was not trained by IHOP and IHOP doesn't know they have an IHOP open in Lancaster. There are marks on the wall from stickers of yesteryear. I'm definitely going back, but on a weekday because they can't seem to handle too many people. read more

Came in and told him there is three of us. He looked at us and said how many of you is there. I said 3 of us again He seated. Us. Then came back with the cards and the silverware and asked what we wanted to drink so we told him it took him almost 10 minutes to bring that then we had to tell him we're ready to order. He said I'll be right back he finally took our order and we waited and waited over 25 minutes. The section next to us had 3 new tables, people who came in after us and I mean right after us they got their food before we got ours . Got a burger with fries. Fries were missing ranch was missing chicken and waffles. They wouldn't Belgian waffles. They were plain waffles no butter no honey mustard no sauce no nothing.. We were table number four in the road and he had to keep counting from the first to the fourth table to remember that he was a table 4 . We ate and went to the register. I was giving him cash and he told me he didn't have any dollar bills He only had change. My bill was $54.96 so I gave him $55. . Service was bad, food was questionable. . Seems like the front staff three waiters were running the kitchen too. I will never come back. read more

This place is horribly run. I used to work there and the things that they let the employees do to pass for serving food is unbelievable. I don't know how they pass inspection. Let alone stay in business. The pancakes are good, but it's just the chaos that goes on in the kitchen that no one knows about that is not what anyone expects when their food comes out read more

an hour wait for water, mind you we were the only people in the restaurant at 12am. The food was cold, the vibe was off. The waitress was high and making me and the family uncomfortable. read more

IHOP - American Near Me - Lancaster, Pennsylvania

See all

If I could give a zero I would. Sat for 10 minutes in an empty restaurant, was not greeted nor told by staff what the wait was for. Watch tables be cleaned and greeted/order be taken before we were even noticed by staff. Would not recommend even if the pancakes are fire. Take your business elsewhere! read more

We literally sat down for 20 mins, no server, they only gave us one menu when we sat down and there was 3 of us. At least 5 servers walked past us without saying anything. They were all behind the one spot talking and throwing a party for no reason. We ended up getting up and leaving because no one wanted to serve us. Only ever been here one other time and had no issue. Obviously we'll never be back. read more

I wish I would have checked the reviews before stopping here. First the whole place is dirty, nothing looks clean. I get there is lots of syrup being used but my feet shouldn't stick to the floor. Service was terrible. Hearing the waitress and kitchen staff talking(very loudly) badly about customers using foul language and ethnicity is just awful. Finally the food was gross. It was a greasy mess. read more

Terrible! Awful place, terrible service, terrible food Stay away.. I'm not one to write bad reviews but for this place I'm going to make an exception. When we walked in and weee kept waiting to be seated for 10 minutes this should have been a red flag. While waiting the dirty not cleaned tables should have been a red flag. But we kept going when we should have walked out. The service was awful, but matched only by the disgusting food which was revolting. read more

we waited 20 min for a waitress even though there were only a few people in the place. my crepes were rubbery and folded in 4, not rolled as pictured, I could barely chew them. my husbands eggs and hash browns were good but his toast was hard as a rock. would not ever go back and would not recommend this place. the waitress was very nice but told us there was no one working but her and she was overwhelmed. read more

this place was terrible I would not recommend ANYONE to come here. Service is the worst i've experienced at any establishment. Our waitress came back 20 minutes later to ask for sides. Drinks were watered down. Waitress was the worst and I wish I could've remembered her name to write in here too. This Ihop needs to re think their staffing and just overall system. This place is god awful read more

A great place for my family to stop and eat after being in Hershey all day. There was no wait and food came out in a reasonable time. Our hostess was also our waitress, and everyone else's waitress. Poor girl was working hard to get everything done. read more

This ihop has very bad service and the wait is to long . And there was no napkins on the table we had to ask for them?!?!! And the strawberries were very soft and bad cannot even pick them up. There was also no utensils on the table . read more

IHOP - Bad strawberries - American Near Me - Lancaster, Pennsylvania

We added our name to the wait list at 9:25. Our 20 minute wait turned into 45 minutes. The food too a really long time to come out. Most customers were complaining how bad it was. Our breakfast finally arrived at 10:55am. There were only 3 adults and 1 toddler in our party. The runner who brought out food, not our server, just placed food on table and walked away. Had to ask hostess for items they missed. Our server was busy with a lot of tables and we know it wasn't her fault. Place is badly managed. We will not eat there again. read more

My experience here was good. I am not from the area and I did hear the service is usually slow but we came to have breakfast the day after Christmas and it wasn't so bad. We did have to wait because it seemed like they were short staffed even though there were plenty of tables available, but once we ordered our food we got it pretty quickly. The food was fresh but there were ingredients missing. Our waitress was pleasant. I just wouldn't recommend this location if you're in a time crunch and have things to do. read more

I understand they are short on help, but we stood at the front desk for 10 minutes while 4 people stood in front of us, never smiled, totally ignored us. One got the feeling they wanted us to leave, so we did. Another safety thing, person came out of the kitchen wearing gloves and touched menues, desk and railings before heading back to the kitchen, think she will be putting on new gloves when she returns to the kitchen? We are "locals", won't be going back. Cracker Barrel right down the street welcomed us with open arms! read more