I have been coming to this location for about 15 years, and the server who was helping us (who I assume is the manager) has been there since I was a child. The menu item that I always order was discontinued with out my knowledge. Sandy, our server did every thing she could to have my breakfast made for mee, eventhough they no longer carried it on the menu. She went back and asked one of the cooks Manual if he wouldnt mind making it. He kindly made my breakfast which I was very grateful for because I was craving the cheese blintzes. I will continue coming back to this location over and over again! read more

Food great. Came in for the all you can eat pancakes. Which were delicious but the service was the reason for 3 stars. If you forget to bring utensils and my water when asked twice I tend to get annoyed. I want to eat my food while it's hot. Might rerun but not at this location. read more

I havent been to an IHOP in years, but I am happy to say that in the category of big company breakfast diners IHOP ranks in the top two. Growing up this was the only place you could actually get a decent chocolate chip pancake, which is strange because you would think chocolate + pancake is a winning combination for any breakfast place. My friends and I dined here around brunch time, fueling up before a trip to the Sunvalley Mall. I forgotten what a variety of things they offered and was surprised at all the menu items they had that you couldnt really get at Dennys or Black Bear. I had a chocolate craving and ended up ordering the Banana nutella crepes and a side of the corned beef hash. This was probably my bad for not taking the description of the item more seriously. But what I got was not what I really expected. A crepe to me is known for being a thin pastry stuffed with something. What I got was 4 thin pastrys folded topped with a measly 6 slices of banana, a drizzle of nutella, and a dollop of whip cream. Needless to say it was not that great hence the main reason for my 4 stars. The corned beef hash tasted amazing though, a little too greasy but it caught the attention of my dining companions who after a small taste couldnt get enough. The service was excellent, they were very attentive and friendly. Our waitress brought out all the condiments without us even having to ask. All the bottles were full and clean. Tables were clean and not sticky, syrup holder was a little messy but what can one expect. Parking was relatively easy as well! Overall a good experience. read more

The food didn't stand out much. It's what you would expect. The decor hasn't been updated since disco was cool... Few more years and this place will start to look retro enough to be cool again... read more

Probably the worst IHOP I've ever been to. As if the 20 minute wait for someone to come and take our order wasn't bad enough, we were waiting for our food for a good hour. Everyone else sitting around us had the same problem. But on the bright side, at least when we left to go pay for just the beverages and complained about how long the food took, the manager apologized and said our drinks were on the house. read more

Went there today. couldn't get older right. waitress was very apologetic. will not return.

They have really bad service. Went there on a Sunday the waiter did not return. Had to actually use my phone call the restaurant in order to get more coffee. read more

We decided to try this iHop as we had not noticed it until recently even after driving by the location almost everyday for years. We entered around noon to a very crowded lobby full of customers waiting to pay and just leave. The host hollers at us from the other side of the crowd as if we were at a train station waiting to board. We were seated promptly in an atmosphere of deteriorated carpets and furniture. We were poured some coffee and was then ignored for literally 23 minutes until we finally had to leave. We even noticed that new customers were seated and orders taken. As we left, I went to the front to pay for the coffee, but nobody was at the desk. After lingering around a couple minutes, we decided that we've done enough waiting for today and walked out. A gentleman standing outside the door tells us to have a nice day and thanked us for coming. I told him that we would have loved to stay longer but no one took our order. He apologized and said he will cook for us next time we are there. Turns out he is one of the cooks, but perhaps he should be the host. We may be back, but I doubt it. This would've been a 1-star post if not for the free coffee and the nice gesture at the end. read more

My wife and I are remodeling and needed to find a local place for breakfast. We went here. I had one of the combo meals with two eggs, potatoes, toasted English muffin and bacon and she had the waffle. We both had coffee. As others noted, no one to seat us. Once seated in a one third or less full restaurant at about 10:30 a.m. on a weekday, the waitress came by and told us she had to serve food and would be back. She was polite. 10 minutes later she came back and explained there was her and one fellow who would help us. He never came by. We ordered and waited about 15 minutes. We had now been there about half an hour from the wait to be seated by the mystery hostess, the busy waitress and the time to serve the order. The waffle was properly cooked but neither of us thought it was particularly good. Of course, had it been served hot or very warm or not between room and body temperature, we might have enjoyed it more. The two eggs were cooked as ordered. But, they also had reached room temperature and were coated with grease. The English muffin was not a variety like Thompson's and was a basic dough with no nooks and an attempt at a tartly sour flavor. I guess it saw a toaster, but it was not toasted and of course, it hit a low point in chilled food. I eat bacon. I know it is not a health food. But I am a bacon fan. I left the bacon. It was soggy, dripping fat, cold, limp, barely cooked, and was a horrible waste of the poor pig who died so this place could actually make two slices of bacon that even I would not eat. The check out person asked how the food was, I explained it was not great and not hot and she was kind enough to take 10% off the bill. She asked if we had told the waitress, I decided not to mention that we could not find her once she served our food till the check was placed on the table. By then all we wanted to do was leave, recover and think about finding a better place. read more

Website showed it open but there was a sign on the door saying closed until further notice.

Great food and service. Didn't catch our waiters name, but he was quick and attentive, got our order perfect. Food was prepared correctly and speedy. Going to try some of their new burger menu next time in. read more

This place seriosly needs to change. My friends and I ate here last night and it was terrible. The service was way too slow considering there were only 2 tables in the whole resturant being served. It took almost 30 mins to get our food and 3 of us ordered breakfast food. On top of that the silverware was dirty and cheap looking. The waitress couldn't even bother to give us our check; she sent a bus boy to do it. When I was kid this place was good, now its a dump. read more

The people here are always friendly and offer prompt service. Breakfast has always been good, specially the healthy options. Their pancakes are always fluffy. Its great not to busy, plus they just remodeled so its nicer. read more

Food is ok, for what you pay for it. Service is slow.... It's good for a sit down, when you want a nice breakfast, but other than that, I usually only go when I'm craving pancakes. You can't beat the kids eat for free deal though! read more

Really like this I-Hop, service is good, food is good. My favorite meal here is the steak tip breakfast. Like the new look, they just did a remodel. read more

Easy to get a booth, which is important to me in a coffee shop. Consistent basic food. Friendly staff and fast service. You can select from a number of pancake syrups and put on as much as you like yourself. Eggs have always been done right the way I order them. Syrup containers are usually a bit sticky. read more

Foood was decent much better then dennys ....goood service,friendly got a free ticket for tuesday for pancaaakes yessss

Worst IHOP ever-it smells, the wait to get a seat, 45 minutes to get served some pancakes, plus we had a 120$ tab for breakfast for 5 kids and 2 seniors so not cheap. Too bad because Concord needs more family friendly restaurants read more

We went to this Ihop and the food was good. The server was a little bit slow, but still attentive. She told my family member she could have any pancakes she wanted, but failed to mention a &2.00 fee. When we ordered a diet coke, she didn't inform us that it was diet Pepsi, makes a difference. read more

Went there on a Saturday night and the place was empty. With all that space available, the waiter wanted us to sit right opposite the kitchen. Not very attractive. I asked if we could sit elsewhere and he said 'I don't care.' Obviously. Next couple that came it were seated right next to the kitchen. Convenient for the waiter I guess. Food was overpriced, and very ordinary. Skimpy helping of French fries. The atmosphere here is nil. Will not return. read more

Went there on a Tuesday for a birthday lunch. I stood patiently while the waitress walked up to the front desk, texting on her phone at the same time! She didn't write down the drink orders, which she did a good job memorizing it. She also didn't write down the food order, which she forgot 1 of our orders and she forgot about our A1 sauce, my bowl of fruits came late. My husband ordered his steak medium rare, it was more like cooked. I think there was only 1 chef working, they had the hiring sign posted on the door. Still, it was a bad experience. Never ever going back. read more

Place was awful. Service was horrible, food partially cold. Waiter brought food we never ordered and food we ordered, forgot to bring and after reminding him still never received. Took 40 minutes after we ordered to get food. He never came back to check on us. Won't be going back there again read more

The last time I went to IHOP, was just recently, and I really didn't like how long it took the food to come. The people weren't very helpful, but the food did taste good enough for me to put a 2 star mark. read more

Service sucks! Food okay, but your Service will suck, no matter what time you go to this IHOP, expect the very worst service. Nations Burgers, right on the other side of Clayton Road is a better buy. They serve Breakfast as well. Better service, Better Prices and much better Food! Servers, and Greeters at IHOP are too busy chatting with each other to remember Customer's orders, to seat patrons and to remember to check on customers or bring refills read more

We go to this IHOP on Clayton Road in Concord for breakfast once every few weeks. Normally we get a server who wants to serve and we have a good service. We were there yesterday - and the service was horrible. First I told the waitress that I want my coffee really hot. She brought the coffee and poured in the mug - only half way and left. The coffee tasted like luke warm water. Had to call her and ask her to get another coffee. Asked for water which never came till we left. There was no silverware on the table we had to ask for it. The breakfast came, with cheese on the underside of the plate. I had asked her for pancakes with no butter - well they came loaded with butter. We met the Manager on our way out and told her the service we got. She said the customer who left just before us also had complaints about the same server. We have no complaints about the food, it was ok. read more

Do not eat here especially if your server is Cynthia. Waitress Cynthia decided to tip herself. Came to eat here in a party of 3. After reviewing the check, and agreeing to it, we asked for it to be split down the middle with two cards. Total was $47.55 and Cynthia the waitress returned with two receipts of $26.70 & $38.46. Confused, We asked for an itemized receipt. This was never given instead the card charged $26.70 was charged again. The waitress Cynthia refused to show a final bill with tax and exclaimed that the price difference was a result of a last minute added entree. This was true but then Cynthia decided to handwrite an itemized receipt, hand it to me, and say this is your total without tax... $53.60. Did quick math to discover the rough price to be ~$57. She wasted my time so I wasted hers, we phoned in an order the next day where fortunately Cynthia answered to take it. We got the final total, tax included at $58.33. read more

Horrible service. If I could rate this zero stars I would. We waited for our food for OVER AN HOUR

Well, was here the other day at this location for the first time for free pancake day, didn't take to long to get a seat. This is typically a really busy day for IHOP. I prefer this location verses the one in Walnut Creek. The pancakes came out way turbo charged super fast and all to, and we got great service to. Edgar was fine and the paper towel dispenser is a bit confusing. read more

Just went to this place to have a nice lunch with my family. Got there around 1, we had to sit and wait while a lady just sat at the greeter station; yelling to coworkers if they can seat three people. Finally, a man seats us. We waited for about a half hour while serves all around us were cleaning and serving people. One lady came up asked us what we wanted to drink, and ten mins later another lady came with the drinks. Telling us she doesn't know who our server is, but if she can't find out who it is she will be back. Waited another fifteen mins and no one came. I told my bf I think we should just leave. The same First Lady finally came up to us and said I'm sorry I was busy. There is no excuse we watched as the server next to us serve on the people, they left, she cleared the table, and restocked everything on the table without saying a word to us or acknowledging us. They seemed surprised that we were leaving. We have things to do today, and sitting at IHOP isn't one of them. Didn't want to give them any stars, but in order to do a review, I had to give them one. DO NOT GO HERE!! read more

Very busy place and fast service. Food is good as far as I can tell.. I had the quick 2 egg breakfast, scrambled eggs were a lil plain but that's fine because I had ketchup, hash browns was good and the toast was even better! I'm not sure why the ratings here is 2 stars... I enjoyed my meal so I will be returning here to try something different. read more

Terrible service. Food was okay. How can you give terrible service when your the only customers in the place. Should have walked out like the other couple did after they walked in and saw the place empty. They even said we are going someplace else. We should have joined them! read more

I normally love any small breakfast diner. However I went here with my family did not have a pleasant experience. I kindly asked our server (who seemed to be the manager) if we could substitute the eggs in our daughters meal, for hash browns, because she is allergic to eggs. We ALWAYS have her eggs substituted with no problem, at any IHOP, Denny's, black bear...wherever! Also we had been to this very one in the past, and a different person, a lady, had no problem substituting the eggs. However when we asked the guy he responded by saying "unfortunately I can't do that.. it's against policy" he said this with an irritated attitude and weird grin. I told him her allergy concern, and he still said there's nothing he could do. We went back and forth for a little, but he never changed his tune, all he said was that he would put it on another plate and charge extra... Dumbfounded, and confused we finally agreed and tried to ignore his rude and absurd service and enjoy the rest of our visit. When he brings out the food and hands me a plate of eggs. We assumed the rest of her food was coming so we waited, after a few minutes we realized the asshole cancelled her entire order and just gave her eggs. Also he couldn't even get our drink orders right. We were so pissed, but just wanted to get the hell out of there. Left no tip for that asshole. read more

Of all the IHOP in the area this one is better than Main St, I walked out without eating, and the Martinez which has a peculiar smell when you walk in that kills your appetite. The device was good and food just fine. read more

Only gave a star cause I had to. Horrible! Took 45 minutes to get our food, we would have walked out if it wasnt for 2 hungry restless kiddos. Food was cold like it had been sitting for a while. Server was nice but not very attentive. We will never go there again. read more

We went to IHOP for dinner tonight. I had a fried chicken meal comes with mashed potato, corn & garlic bread. The meal was very good and tasty. My hubby had the philly cheese steak sandwich with onion rings and he likes it a lot. This was both our first time in IHOP and it's worth it. read more

Ok...as we parked the car to our once favorite breakfast place, it was a ghost town on a sat around 3pm. No other cars in the parking lot, we thought it might be closed. To our surprise it was open. So we get seated but my husband had a bad feeling and mentioned that maybe we shouldn't eat here. I was starving and said hey, at least there won't be a long wait to our food. My husband ordered the T-bone steak and eggs.( Steak cooked med and eggs over easy.) I ordered the Big Steak Omelette (with wheat toast & extra butter.) The food took sooooooo long because they were boiling the steak to death. It was like chewing leather...It was grey and did not look appetizing . Only one out of the three eggs was over easy, the other two were cooked hard! My Big Steak omelette was ok but the tomatoes were old and tasted rotten.The toast was dry and hardly had any butter. As we picked the tomatoes off the omelette, we both shared the omelette with dry wheat toast. Asked for the extra butter and got a small scoop! That does it, I wanted to send the food back but God knows what they'll do to it. I wouldn't want to eat it. We asked for our bill, it was $42. I mean that is insane! I wouldnt mind paying that much if the food was great. I understand its not Ruth's Chris steak house but seriously I refuse to eat at this place for overpriced mediocre food! I would never eat at this location. read more

Had a terrible experience this morning at this location. First problem, our server brought my boyfriend a mug for his coffee stain that had bright pink lipstick stains on one side. Aside from being gross, it then took close to 10 minutes for him to get a clean mug for his coffee. The next problem, occurred after I ordered the bananas foster French toast. When she brought our meals out, she set my plate down with the toast and caramel sauce, and said "sorry, I forgot we were out of bananas". Which is the best part of BANANA foster anything. Unfortunately, we had no time for me to order something different. I completely understand running out of something, but tell your customer as soon as you are aware of the problem, rather than bringing out a dish missing a key component. Finally, it was about 15 minutes into our meal before my boyfriend finally got the toast that came with his omelette. Overall, terrible service. We won't be coming back, despite it's convenient to us location. read more

DO NOT GO HERE! Ok first off this location screwed up my order 3 times and hadn't even made the food that I ordered until an hour after I ordered. There were several other people waiting for their messed up orders and demanding refunds. At the end of this ordeal I finally got food, not my food but whatever they felt like giving me, plus a Mountain Dew instead of an orange juice and an iced coffee instead of the hot one I ordered. Worst service ever. Zero stars. read more

My son just love to come this place for breakfast on the weekend. I am now using this place as a reward when my 8yrs old done something right. read more

i had encountered another problem here after a bad experience about 6 months ago swearing not to go back decided maybe things have changed, if you are i.h.o.p. you should be able to make pancakes right? well this place does not they overcook and turning to mush once syrup hits it. as far as the quality very bad and the prices are way too high for the portions,. after explaining to management they are clueless to the complaints ,they just overlook it, by saying nothing means they can have a good rating. don't do this if you have a bad experience say something just maybe they will have to take responsibility for the quality. this place is not good food and hasn't been for some time dont patron them until they become accountable for the cooking and greeting they do. the servers are nothing but rude and rush you in and out so they can whatever? maybe make more $$$$ i believe the servers are to check the order before leaving the cook station to assure the order is correct and what you did order ,i haven't gotten my orders back correct for quite awhile now be cautious. read more