my sister and I went to breakfast together yesterday at the I hop at western and I-40. we got there about 9:15 and were seated at a table in the back. The waitress came and told us welcome and took our drink order. When she brought the drinks she wanted to know if we were ready to order and we said no we needed a few more minutes. She then went in the other room and came back in less than 2 minutes and we said we were still looking she turned and walked away. when she came back we made our order and added hash browns onto it. there was only 3 other sets of people in that part of the restaurant. my sister finally asked if the cook was on vacation or what. Then she told us that there was only one cook and they were very busy. Even the district manager was there helping out. the district manger is the one who brought us our food when we got our order the only thing that was cooked worth eating was the 2 over easy eggs. the hash browns were stone cold. and the sausage patty which we had to ask for. the waitress told us it came with sausage links and if we get a patty you only get one. my sister told her we want the patties and we wanted two of them. we ended up only getting one. and she did not offer to refill our drinks--not at all. and I have problems with swallowing so I need a drink with my meals. When the other tables were through eating she was right there taking care of them. But we had finished she was no where to be seen. we sat there waiting for a good 15 minutes waiting on her to come back so we could pay. Then she finally comes and puts her machine on the table and walks away. We have no idea how to work it. My sister tried to put her tip in other than what the machine said and it was not what we wanted to give. When she came back my sister told her the machine had gone off and she wanted to see what was coming out of her bank she told her it was no longer on the screen. My sister looked on her bank apt and it told her it was pending. She told her she would like a printed receipt and she grabbed her machine and left our table. when she brought the receipt to us she just turned around and walked away. no we won't go back there!! read more

From the moment I arrived, the host Mr Quintin looked like he didn't even want to be there. He just gestured for me to sit anywhere(because it wasn't bussy) without saying a word walking behind me dragging his feet on his thousand pound boots. About five minutes later, he came to take my order. I asked for two hot chocolates and two cups of water, but before I could even finish ordering, he walked away to get on his phone and ignored us completely. When he finally brought the drinks, the hot chocolate was watered down( on a cup to go no whip cream) and he never once asked if we needed anything. This time had to speak louder to just to get his attention before he walked away to place my order.The food came out dry, and still no one checked on us no refills no sauce no silverware no napkins but Mr Quintin on his phone. Then, half way through the meal, he dropped off the check - no "How's everything?" or offer to refill drinks. What makes it worse is that the place wasn't even busy. I was the only table when I arrived, and it only got slightly busy later when two more tables came in. I'd understand if they were slammed, but this was just lazy and careless. I was the only table at the restaurant then two other tables got busy 3 tables you had to tend to really ? Really disappointing experience. Poor attitude, zero attention, and bad food service. Definitely not what I expect but I still left you a tip maybe you buy some attitude with it . Btw. I saw 3 guys no uniform one of them looked like Maui from Moana but white he was making his own drinks in the kitchen I should of done the same read more

IHOP - No sauce no silverware no napkins - Breakfast & Brunch Near Me - Amarillo, Texas

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We entered the restaurant at 8:30 pm and there wasn't anyone around to seat us. Walked through kitchen and out to back of building where employees were sitting using their phones. Decided to go somewhere else to eat. read more

Everything. The service was Awful kept getting order wrong Bathrooms were disgusting. read more

Friendly staff and good food as to be expected from IHOP. Did the coffee mugs get smaller or am I just imagining things?

Service was horrible! The food was cold, eggs were cold, bacon burnt, and a server was TOUCHING our food! The place was semi-clean, but never again. They also got my order wrong. I hope this fix it, and fast. read more

It's IHOP. The place was clean, service was friendly and efficient, prices are reasonable and the food is solid. This IHOP met all my expectations. Never going to be a Michelin Restaurant, but they were good for needs. read more

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Went inside at 7:00 and got the ticket at 7:20 and we proceeded to sit here for 30+ minutes and the server came by the table multiple times checking in on us after the dishes were gone just to not even cash us out and we thought the server forgot about us will not be coming back to this location read more

Went there for breakfast, seated quick, order taken , food came out quickly meal was alright, skimpy on the gravy and no Pico De Gallo, serve pico would spice up the meal. read more

Food was fantastic, hot and came out fast. The server was great. Place has busy but was sat fast. Restrooms were clean.

The person helping use was very sweet and was very attentive.We were in a hurry and thankfully our food was out very fast we asked that our eggs didn't have the cream sauce.But it was still on it, eventhough it wasn't right there was anly a little cream sauce so it wasn't that bad. We also asked for 1 extra set of pancakes and got it for free! read more

Lemon Ricotta Blueberry Crepes: they had garlic flavor from whatever they grilled before and the lemon was a 1/4 slice on the side. The crepes were cooked well and the blueberry sauce was good, but the filling did not taste like ricotta cheese, more like icing. They should've kept the original recipe. Service was great, restaurant was clean and tidy. read more

IHOP - Lemon Ricotta Blueberry Crepes - Breakfast & Brunch Near Me - Amarillo, Texas

This restaurant was a joke. I didn't get my order. 2 employees refused to help me or bring me my order. So screw them. I will not come back. I do not recommend this place whatsoever. read more

Super Slow Service, 30 minutes After We Ordered they told us they don't have the item. Waitress was super nice, but the kitchen should had told her they didn't have it when we ordered the very common food. The environment was very nice. Lots of room probably because of how slow they are is the reason they have a lot of spaces. Waited 35 minutes for food. The food was cold. read more

IHOP - Sirloin Tips With Onion Rings And Mash Potatoes - Breakfast & Brunch Near Me - Amarillo, Texas

The worst service ever. We sat there for ten minutes and were never even acknowledged. Other people were sat down and were immediately acknowledged. We got up and left. read more

Husband and me have been driving since Tulsa. Wanted food before hitting the hay. Decided on this IHOP down the street from our hotel. BIG MISTAKE! We've been sitting here for 20 minutes. Hostess was nice enough, but NO acknowledgement of our presence! Another couple seated after us got waited on, but we did not even get a wave or a glass of water... it's not this place was even busy... this place has the worst servers I've ever had. I am ready to leave. I'll try my elsewhere. read more

IHOP - Poor service!! - Breakfast & Brunch Near Me - Amarillo, Texas

We were passing through Amarillo and had been driving all day. It was later in the evening when we arrived, so we decided to have IHOP for dinner. The first IHOP we went to, an older gentleman stopped us in the parking lot and informed us that we needed to be ready to wait if we went there, and explained how long he had to wait for a salad. Heading his advice we sought another IHOP, which is how we ended up at this one. When we arrived at this location, there was one other table that had patrons, the rest of the restaurant was empty. We found this to be odd, that no one was there; however, we soon realized why. The waitress was young and apparently new. We had to wait for longer than normal at every part of the process. When we ordered, she stumbled through every aspect of the process, seemingly unaware of what was on the menu. When she delivered our orders, out of the 5 people, 4 of the orders were wrong in one aspect or the other. Some of these mistakes were so far off of what we ordered that we had to start all over. Also, to try and expedite the process we accepted some of the wrong orders, which led to us being overcharged and charged for things we did not want. Since the restaurant was basically empty we could hear the conversation between the waitress and the manager, which the manager said, we are not "going to give it to them". Ultimately, when we received the bill, we questioned one of the charges, the manager agreed to remove a charge. However, when he returned the bill, it was not removed. We paid the extra charge to get away from this horrific experience. I suspect the next time we pass through Amarillo, we will see this location closed with a "for lease" sign on it. If this is how you treat customers and even the locals know it, it is only a matter of time before this catches up with you. It is a shame, because IHOP once was a respected establishment. However, you have turned into an exercise in frustration. read more

Worst food we have ever eaten!! Over medium eggs were CRUNCHY!!! Sirloin tips were so hard I couldn't even chew them and smelled disgusting!! it was so bad it made my husband sick to his stomach !!! we were seated and 30 mins later we still hadn't had any drinks or even seen a waitress we had to go ask to be served. it was not busy. waited well over an hour to get food that wasn't even edible and then had to pay 75.00 for two adults and one child. I will never go back read more

So. The wait staff is not half bad. But they need to fire their cook. My 4yr old nephew can cook and follow directions better. Than person cooking here. The cook should not even be trusted with a Bic lighter. An a note to Yelp. We should have the option of leaving no stars. read more

This place is absolutely ridiculous. We had 4 people eating, and not one of us were able to finish even half of our food it was so bad. The hash browns were cooked only on the top, the bacon literally crumbled up in our hand it was so overcooked, the pancakes tasted more than corn break and were dry, and the eggs were bad just even looking at them. We finally called somebody over where she made us go through in a line and tell her exactly what was wrong, which we did no problem. She told us the complains she was getting were the complains she's had before. Even went as far to say people have told her the hash browns taste like sanitizer water, which one of our friends had said they tasted soapy. Regardless, we couldn't eat our breakfast and they still made us pay for an entire check minus the 4 cent off complementary military discount on the food that I took a single bite out of. read more

I waited 30 minutes to be seated. When we got seated she took our order, and forgot to put our food in. So that was another 45 minutes. Another waitress told us our waitress forgot so I left. There was 10 tables available. And nobody sitting anyone down. It was the worse service I had in a long time. read more

I orderd fruits for breakfast and was like " what the heck ???" Like seriously??? in the picture from the menu there are strawberries, raspberries, watermelon, etc. but he brought me this, looks disgusting read more

IHOP - Breakfast & Brunch Near Me - Amarillo, Texas

Not enough staff A/C is not working The restaurant needs heavy duty cleaning Our order came wrong The wait is LOOOOOOOOOONG read more

This year for Christmas we came here twice since I was feeling under the weather. The morning was packed we had to wait about 30 mins for a table, once we got in the food arrived in about 20 mins, was delicious and no problems at all. When we went back for dinner, we were told by the host that it would not take long to be seated, but it would take an hour to get out food. We sat down and were waited on by the nicest girl, she was ninja like with her refill skills too. She even dropped off candy canes to all of the tables. The food took about 45 mins and was amazing! read more

There was only on person waiting on the entire resturant, so expect delays. Good was ok. My coworkers chicken tenders and sand which came out dry. I would avoid that at all cost. read more

IHOP - Having some breakfast - Breakfast & Brunch Near Me - Amarillo, Texas

Very clean and good food!!! David did a great job serving us. Very clean place and friendly atmosphere! read more

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Horrible food. Service was slow but that seems to be the norm these days. Restaurant did not feel clean. Wish I had read reviews before stopping here. Will not be back. They also presented the tip and before you could change it in the iPad it had already charged you. I see now this is a sneaky tactic that they pull on others. I thought it was just something I had done wrong. read more

I see why they have a 2 star rating avoid this place if you can i wouldn't have gave them 1 star if i didn't have to our order was taking late we weren't greeted then we placed our order with the drinks 6 different parties came in after us and there food was ready within 5 mins we've been here over 30 some people are done eating i cancelled my order and walked out... orange juice came out with bubbles cup was dirty i used my straw to scrape the dirt off them bought my orange juice back it was watered down ... read more

There are so many people in this town that it makes it impossible to get good service at these breakfast places. No matter how early you try to make it to avoid the crazy crowd, it's ALWAYS a crazy crowd. Order food online and you're still waiting 45 minutes even after it's supposedly ready. Not Worth It Ever!! Cook your own breakfast at home! read more

Yeah, very time of dining was 10 PM which was not running busy at all. Honestly I tried tolerate this but it was absolutely awful Chicken strips, bacon came out so burnt sausage undercooked, and the pancakes were not even cooked as well. Another thing that was really awful was the service really because the lady, it look like she didn't know what she was doing she kept and forgetting everything we even told her and it was just taking forever and honestly the whole vibe of the IHOP is awful bathrooms are also very disgusting. Nothing about this experience was good at all. read more

What's not to love about IHOP! The hotel did not start breakfast until 0700 and I was hungry at 0530!

I caught our waitress preselecting her tip percentage when she handed me the iPad to pay my bill. The other party at my table, was preselected 20%, but when she handed me the iPad, she had changed it to 25%. Must be nice to select your own tip amount. read more

took forever on the drinks waited 2 hours for food, and 1 for drinks waffle was hard and so were the fries. the water tasted like rubber, we didn't get all our food as well read more

Me and my wife visit here they had it very cold inside they had hard butter but they had melted butter but they didn't give it to you they gave us plastic forks and knives but they had real silver wear in the back but they told us they haven't rolled them up when we about to leave that's when they cut on the heater and there where other customers in there complaining about the cold the food was horrible. The pancakes where cold we have to get them re made other people had cold hotter chocolate and cold food it took me and wife we minutes to get our food and it took the other couple waiting 20 minutes to get a refill read more

I've had some really good experiences with the International House Of Pancakes. This one, however, was far less than ideal. It was about 11 in the p.m. on the night of June 3rd, 2022. I was watching my favorite movie "The Night at The Museum 2" when I decided to order some Strawberry French Toast. I opened my handy dandy IHOP app and placed an order. It told me it would be ready at 11:28. I left my hotel and arrived at the House of Pancakes around 11:24, prepared to wait a couple of minutes for my toast. However, as I'm approaching the House of Pancakes, I see a worker locking the front door. I quickly approach her and let her know that I had an online order, and that it says online that they are open 24/7. She told me that the cook had left over 2 hours ago, and to have a good night. I sat there in front of the International House of Pancakes for the next 45 minutes absolutely dumbfounded that their trusty app would steal my $10.78. I eventually went back to my hotel and cried myself to sleep. I didn't even finish my favorite movie "The Night at The Museum 2" --that's how upset I was. This morning I'm feeling better but I still don't have Strawberry French Toast. The $10.78 is still charged to my account. Will update. XX read more

Road tripping through town. Stayed at the nearby Days Inn. Wanted breakfast before we left. Service was spot on. (I wish I could remember her name..may fill in her later) made sure drinks were filled and food was as requested. Food was hot when it came to our table. Only qualms... took twice as long to get seated as we were told, and there seemed to be a little disconnect between the kitchen staff and the wait service while we were waiting. Would definitely go again. read more

worthless old lady tonight!!! sure bet of I was of a different race or from around here y'all would have said shit!!! 15 damn minutes waiting and not one damn person could say shit to us or seat us!!!! and then when confronted u try come come at me!! ya lucky I had my grandkids with u cause if not it would have been all bad! worst place ever land needs to be shut down! read more

Good food. Excellent service and clean restaurant. Menu items were served fast and coffee was freshly brewed. They're open 24 hours a day; seven days a week including major holidays. A good place to eat late at night. read more

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Food was cold and they didn't even get the order right. Took it back and the cook threatened to walk out and quit if he had to fix it.

I saw them throw my to go plate from the kitchen to the serving spot. Ordered a crepe , they didnt even make it correctly. I sat here for 45 minutes. About 5 other families dined in and the minimum waited at least 10 before being seated . No integrity here , authority figure or respect. In between the employees read more

IHOP - The fake crepe, where is the ice cream ? Whip cream ? - Breakfast & Brunch Near Me - Amarillo, Texas