I have known Eric and the guys at Odyssey since they opened. These are great people to do business…read morewith. I have been there many times over the last few years. They have always been friendly, polite, and very professional. They also gave me a lifetime guarantee on any work they did or any phone I bought!!! I don't know any other business that will do that for their customers!!! I have referred at least 10 other people to go there with any cell phone problems, and every one who went there was very happy with their service. It is rare to find this high-quality service and people these days. One personal experience I won't forget was a day I came in with a phone that had suddenly stopped charging. It was a busy afternoon, and Eric looked like he was trying to help a thousand people at once--okay, maybe just six, but still. Phones were ringing, customers had questions, and you could tell the day was hectic. But somehow, he still made time for me like I was the only person in the room. He didn't rush, didn't cut corners--just calmly took care of it and explained everything as he went. He figured out it was just a dirty charging port and fixed it on the spot. No charge, no pressure--just "you're good to go." Honestly, it could've been a chance to sell me something or tack on a service fee, but that's not how they operate. It's the kind of place where you feel like they genuinely want to help, not just make a sale. That's the thing with Odyssey. They're busy, sure, but they never make you feel like a burden. It's rare to walk into a store and feel like someone's actually on your side, but that's how it is here. I don't usually leave reviews, but these guys have earned it. If you need anything phone-related, give them a shot. They've more than earned my business--and my trust.

Moms! Odyssey Phone Repair is your savior…read more When my son dropped his phone, it was unusable. Completely smashed and running very slowly, I feared he couldn't safely handle the phone without cutting himself, nor would he be able to reach me if needed. My first reaction was to consult Apple for a repair, only to be offered an exorbitant quote and a push to get a new phone. Neither of these options was feasible for me, so I sought the help of Odyssey. I was initially wary of receiving help from a third-party phone repair store. Yet, Odyssey gave me quality service at a fraction of Apple's quote! Eric greeted me compassionately and took the time to explain all the issues while reassuring me he would be taking care of it. I was amazed at how he restored the phone to perfection within a few hours. In addition to repairing the broken glass, the phone no longer ran slowly or blacked out on calls! Eric resolved these glitches like magic, a huge relief since I had thought they were means for a new phone. Since coming to Odyssey, we have been free from mechanical or software issues. My son's peers even asked if he had gotten a new phone! Eric effortlessly applied a screen protector for free, an unexpected bonus I greatly appreciated. I'm so glad that I chose Odyssey over other repair shops. Its generosity, fair pricing, and expertise helped me know my son can confidently use his phone again. Odyssey Phone Repair has earned my trust as a 5-star repair shop within Commack's community of mothers. :)

Frustrating way of doing business…read more Came to staples to print on a Saturday some documents. The lady at the print shop directed me to go to the copier and place my debit card and I'll be able to print. She asked if there are any questions just to look for her. So everything went well. I found out I needed to print some photo ID so I go to the print area and there's a guy there I ask for help. He tells me that he saw me do some work at the copyer and that I can do it there. So I follow instructions took me 15minutes to down load the photo send it to the email and got the code and print it out. I realize I need a photo paper so I get in line to the print shop again and when it comes my turn She tells me I can't do it there. I tell her I spent 15minutes there because the guy told me to do it there. She non chalant says "I have to do it here and walks away". No appologies and no remorse. Hope they can do better to the next customer on a non busy Saturday. So Frustrating.

Extremely rude! Came to do some Amazon returns. I had some…read morein my text, email, and print. The very annoyed associate with tattoos on her hand (don't know her name) said, "Try to screenshot them if youre not ready, this is a very busy location." Literally no one on line? Then I tell her I'm ready and as I am going from code to code, she is drumming her fingers, tappjng her feet, and huffing and puffing. How rude are you? Thrre was one person behind me and I let them go in front. I only had 6 returns. Horrible customer service.

Just had my iPhone screen replaced in my dining room. The screen was replaced in 10 minutes. The…read morecompany responded to me right away and had a repair person at the house quickly. I recommend this company and would use them again. Great customer service and very convenient too. :)

My phone was perfectly fixed next day, for a great price and the convenience of coming to me. Thank…read moreyou!

I shattered the back of my phone and I ended up with a black screen. I went to one other phone…read morerepair place before this and they informed me that they would have to order the part which wouldn't arrive till this Friday. So I left and came here. They were able to fix my black screen within 30 minutes. They also did it through my phone insurance so I only have to pay the deductible on my bill. The guys working here were fast, friendly, and professional.

Matt helped me through a repair. Unfortunately the repair needed a redo and he and his staff…read morehelped me as best they can with it. Even though it wasn't the perfect outcome I appreciated the communication and how it was resolved. I'd recommend this shop without hesitation.

Excellent and timely response. A++++ recommended. A little pricey but well worth it. Definitely…read moredoing business again

lovely store located in Babylon village . got my iPad screen repaired quickly and also removed…read morepancake batter from my phone speakers . the owner Jay is very nice and great customer service . definitely will be coming back for more future repairs

I dropped my phone in water and was ready to get a new phone, but I went here and told them my…read moreissue. They assured me it happens all the time and gave me a quote which was VERY reasonable. On top of that, Ethan was really nice and helpful! He worked all night to fix my phone even though I wasn't in a rush.

Charged me 150$ to simply replace a missing screw on the hinge! Also, said it would be ready same…read moreday by 6pm, wasn't ready till the following afternoon.

As an update to my review ... I finally had a chance to go to the Apple Store. They were going to…read morefix it at no cost until they found not only a 3rd party screen wasinstalled (which I expected) but that it was improperly installed. They also charged me the same amount as iFixScreens. Additionally, Apple fixed my charge port which iFixScreens unsuccessfully attempted. Do yourself a favor. Take the 10 minute ride from iFixScreens-Dix Hills to the Apple Store in the Walt Whitman mall if you want to pay the same price and have it fixed by someone with competence and who will back their product.

Very professional. Came in to get my microphone usb replaced. Was in and out in a half hour. Very…read moregood soldering job, guy knows his stuff!

Computer crashed, I had several archived programs on it and did not want to restore the drive. Jim…read moreand Chris were able to restore unit and all contents, they are persevering and honest. A very good job by competent and honest people at a reasonable price. Thank you for the great service. Herman W

Very helpful and trustworthy. They convinced me NOT to fix something that will be cheaper to…read morereplace with a new one.