Went above and beyond on a time sensitive issue. And managed to deliver 2x fully repaired phones in…read morehalf the time. Even with 1x of them being a special order item, she went out of her way to drive just to get the critical part needed to complete the repair (mailing was too long). Great communication and was super easy to work with. Does what's needed to get the job done, plus all around cool person. Do recommend.

My Favorite Place to get my phone repaired! Even investing in this company will get you gains!read more

I have known Eric and the guys at Odyssey since they opened. These are great people to do business…read morewith. I have been there many times over the last few years. They have always been friendly, polite, and very professional. They also gave me a lifetime guarantee on any work they did or any phone I bought!!! I don't know any other business that will do that for their customers!!! I have referred at least 10 other people to go there with any cell phone problems, and every one who went there was very happy with their service. It is rare to find this high-quality service and people these days. One personal experience I won't forget was a day I came in with a phone that had suddenly stopped charging. It was a busy afternoon, and Eric looked like he was trying to help a thousand people at once--okay, maybe just six, but still. Phones were ringing, customers had questions, and you could tell the day was hectic. But somehow, he still made time for me like I was the only person in the room. He didn't rush, didn't cut corners--just calmly took care of it and explained everything as he went. He figured out it was just a dirty charging port and fixed it on the spot. No charge, no pressure--just "you're good to go." Honestly, it could've been a chance to sell me something or tack on a service fee, but that's not how they operate. It's the kind of place where you feel like they genuinely want to help, not just make a sale. That's the thing with Odyssey. They're busy, sure, but they never make you feel like a burden. It's rare to walk into a store and feel like someone's actually on your side, but that's how it is here. I don't usually leave reviews, but these guys have earned it. If you need anything phone-related, give them a shot. They've more than earned my business--and my trust.

While replacing my battery, he broke my screen. He showed me and told me he would fix it, which I…read moreunderstood. Yes he fixed it but the battery he gave me was even worse than I had. When I reached out to him he wasn't even decent enough to reply to my text or call. THIS IS HOW THEY TREAT THEIR CUSTOMERS. HORRIBLE!!! STAY AWAY FROM ODYSSEY!!!

Rich was awesome. He got back to me with what I needed immediately. He came back with different…read moreproposals based on equipment for security cameras. The installation was completed without any disruption to me while I worked at home. He was neat and clean for the installation. The equipment he recommended I installed. The job was done professionally and neatly. He answered all my questions and then some. Would HIGHLY recommend him and definately would use him again

I record a TON of footage for work and unfortunately, the drive that I store the bulk of it on…read moredecided to completely conk out on me. I have so many video projects that I'm working on that it was such a bummer when it no longer was readable by my computer. I found Tech Boys Patchogue on Yelp and after reading fab reviews about Rich and his team, I sent them a Request a Quote on Yelp. They got back to my super fast and said to come on it to see what they can do. Well, come on in I did and one day later, it was fixed! I was astonished how fast they got it done. They even transferred all my data to a brand new and more robust drive that I sent over to them via next day Prime shipping on Amazon. The prices were reasonable considering the turn around time and the amount of data (nearly 1TB). I'm super glad that small, independent shops like this are still around! I appreciate you guys very much!

I had a screen problem on my Google Pixel 10 Pro and Verizon sent me to UBREAKIFIX in Smithtown…read more JP was able to see me immediately and he assessed the issue. Realizing it was going to take about 2 hours to fix and due to it being late in the business day with not enough time to fix it, JP gave me an appointment for the next day. The next day at noon I was greeted by Isaac and Balmor. They were both very courteous and professional, as was JP, and I left my phone for repair for two hours. When I came in it was all fixed with a new screen at no cost due to my Verizon insurance on the phone. Every member of this team at Smithtown is a PRO. I am very satisfied. Thanks, John Andrew

SECOND UPDATE - I received a call from Alissa from their corporate office. I was told I could…read morebring the phone back to them for reassembly because it was given back to me literally in pieces. Why would I need a destroyed, mangled phone (by them) reassembled? They are useless and Samsung should not be in partnership with them. She claims she hasn't seen the photos (which are attached to my review which has been replied to by them) then proceeded to give me an email address to send them to the parent company Asurion. The email she gave me was a fake and does not work. DO NOT GIVE THIS COMPANY YOUR BUSINESS!!

Jose and his staff are fast working, and helpful. They helped me filed a claim and fixed my son's…read morephone screen with all in a half an hour and we were in and out super quick.

If you need a laptop repaired I would not hesitate giving UBreakIFitit a try. I brought my laptop…read moreto the Port Jefferson location have the fan replaced. I use the laptop for work and could not be without it. They were very helpful and took care of it while I waited (I had bought the new part with me) I want to thank Kevin for his help as he was in the middle of repairing another laptop and stopped what he was doing to fix my laptop so that I would not have to leave it. I also spoke to another customer who needed a laptop screen replaced and she was extremely happy with the repair and the service.

I had broken my screen on or about March 7th, and made a few calls to try and get it repaired…read more Everyone wanted me to drop my phone off for a few days and wanted over $200. When I called Kevin at Red Hot, he wasn't sure if he had a replacement in stock and would call me back. He called me back within 15 minutes and said he has one in stock, but the color was not the same. I really needed my phone, so I didn't care about the color. He also explained that I could not get OEM because my phone is so old. No one else told me that. He told me to come down and within 30 minutes he was done. I was so happy, iI went home and put on a new scree protector. It wasn't until the next day that I noticed that I wasn't able to type "e or 3". I downloaded a screen tester and found a dead spot. I called Kevin immediately and he said he woul order another screen. It came on a week later and he changed it within about 3 hours, he was extremely busy that day. The next day I noticed that ghe volume up button was not working, another defective part. What are the chances? Within minutes he took some part of the defective screen piece and put it on the new one. Now it's working great!

I got my screen repaired quickly and professionally while i waited in the car ( due to the Covid…read morerestrictions) not even 25 minutes to fix. Once fixed he brought the phone to me in my car, great SERVICE. I was even given a screen saver and the phone charging port cleaned. It looked like a brand new phone. The prices here are great and will recommend to everyone i know. Thank you.

Replaced screen on iPad. I have had it back 1 week and iPad is working great. Expensive but a lot…read morecheaper than a new iPad.

Stay away. I paid $200 for a screen replacement, and it cracked the same day after a very minor…read moredrop (about 2 feet, nothing hard). When I went back, especially since the screen was also glitching, they told me it wasn't covered under any guarantee. I ended up paying another $120 for a second replacement, and this time I didn't drop it at all. Within days, the screen started going black from the corner, even though the glass wasn't cracked. At this point, I'm out over $300 in less than two weeks, and they refuse to stand behind their work. Very disappointing experience.

Tolga (I believe is his name) was extremely helpful and…read moreexpedited my repair and fixed my screen AND frame in just one hour! it was inexpensive, costing less than 300 dollars. thank you!

Great experience, the workers were helpful. They fixed my phone quickly with no issues.read more

I dropped my phone in water and was ready to get a new phone, but I went here and told them my…read moreissue. They assured me it happens all the time and gave me a quote which was VERY reasonable. On top of that, Ethan was really nice and helpful! He worked all night to fix my phone even though I wasn't in a rush.

Charged me 150$ to simply replace a missing screw on the hinge! Also, said it would be ready same…read moreday by 6pm, wasn't ready till the following afternoon.