My daughter stepped on her phone and broke it and I did not want to have to pay for a new phone. I…read morereached out and heard back within a couple of hours with a quote. A few hours later her phone is fixed!! He was prompt, kind, courteous and efficient! It only took him 30 mins and he came to our house! You can't get more convenient than that!! I never expected to have such fast service! I highly recommend if you need your phone repaired or a TV mounted! I will definitely use again!

Prior to arrival, Sohbe was extremely responsive. He was punctual, polite and professional with all…read morethe tools required. He also fixes iPhones! I would highly recommend his service.

They have resolved everything I've taken to them. Mostly agreeable interaction…read more I trust they will do there best to fix what I broke

Wow! I'm impressed how fast Jordan was fixing the broken screen of my phone. I opted out for the…read moremobile version so they come to you. He called me and let me know he was on his way. When he got here he quickly went in action and did his thing, less than 20 mins I had a brand new screen. One thing he forgot was to tell me how to get back to normal after turning off the "Find My" feature. Maybe one thing that they should do before leaving

They did a great job fixing my daughter phone in an hour - very nice people we will use them for…read moreany of our needs from now on!

I had an iPhone 13 that would not charge via the port. I tried spraying cleaner and different…read morecharging cables and nothing worked. I walked in, they professionally cleaned it (better than I did), and now it works flawlessly. Five minutes. $20. They have a lot of other cool services. I am a huge fan.

I've been patronizing this Batteries Plus location for about 15 years and just made a trip through…read morethe epic 2026 ice storm today. That's when I realized I'd never reviewed them before. And while 288 Google reviews average a respectable 4.6, the few dozen Yelp reviews with a sub-four average are unfair and fail to do this store justice. I've always been treated with professionalism and friendliness here. Unlike a car repair shop where you might be chastised for knowing nothing about the automotive world, there is no judgment at Batteries Plus for being battery ignorant. With a little witty conversation and expert knowledge, they'll find just about any battery known to the human race, and even install it as well! And believe me, I've brought in some challenging items. Speaking of automotive, they even offer free installation of car batteries bought there, something that's saved me on several occasions! I just brought in a scale today, with the employee immediately identifying the type of battery at a quick glance on my fifth step into the store, even before opening the compartment. Grabbing the product from the shelf and emerging from the back room with a set of every conceivable speciality screwdriver on the planet, he adeptly unwound the tiny screw, switched the batteries with a flick of the wrist, and finished the transaction. Efficiency, expertise, and encouragement defines every employee here, and I'll remain a loyal customer for life.

Great job of installing the i phone battery, the screen cracked while they were installation and…read morethey installed a new screen no charge

Staff is nice, but this is not the location for your Amazon returns. I've been to this location…read moremaybe 5 times for returns and 3 of those I have been turned away. Scanner isn't working today we can't do returns, we don't have any labels, we don't have any boxes. There is always something, but it's also a matter of customers waiting in the designated return line for some time before an employee addresses it. Almost like that's not my "section" not my responsibility to inform anyone kind of mentality. I've been to two other locations many times without a problem.

I believe Staples has Amazon Returns to get people to shop in their store. A few weeks back I came…read morein for an Amazon Return and no employees acknowledged me. After about 5 minutes I ask someone in the print area if someone was available to do Amazon Returns. She simply said, You just have to wait! I told her I am not demanding just asking. She just looked the other way. No acknowledgement, no someone will be with you soon. After several had lined up at the Amazon return counter a staff came over and did my return but let me know that they didn't have we enough staff to do this and he would probably just shut down the Amazon Return station soon. Not having staff is difficult. I understand. I thought maybe it had been a hard day. Then I remembered it was Saturday at 10:10 am and Staples had just been open for 10 minutes and the staff I encountered were already tired of customers.I realized I was not welcome at Staples. I don't believe anyone would have been upset if they had to wait if they were shown a bit of human kindness.

He did amazing Work help me recover stuff. I thought was missing forever, replaced a couple hard…read moredrives and got my computer working better than when I first got it. We'll definitely use his services again!

Perfect service, fast and knowledgeable. Customer service and cost effective. Highly recommended…read morehim.

I needed an iPhone 11 battery change. Alex was wonderful, friendly, helpful, and the phone was…read moreready within an hour of service, just as he said it would be. This is the second time we have used them, as they fixed a Wii for us a few years ago. Yes, we don't get rid of anything. :-) Highly recommended, very good value for the money and expertise!!

We have had three instances where a chain fix it shop could not repair our phones. Some of that was…read moredue to a lack of parts, others were due to long delays. These guys came through every time. Service was completed within hours of walk-in. There were three cases involved. One was a cell phone that partially drowned in water that they took care of right away. Another was a cracked display. Finally, one phone lost its power up button. Cost of repair was reasonable. It was good value given the speed and quality of service. Whenever anyone asks for a recommendation for repair, we send them here. Bye-bye corporate shop with restrictive contracts for limited companies.

I broke my screen on my IPHONE! I was thrilled to drop my phone off and picked it up 2 hours…read morelater. Service and response was exceptional!

I called yesterday to get an estimate for a cracked screen on my iPhone 5. The person who answered…read morewas pleasant and quoted $69 and some change. $69.95 I think. Turnaround time estimated about and 1 1/2 -2 hours. Sounded fine so I told her I'd be in shortly. When I got there she looked at my phone and asked if my data was backed up. Unsure I checked to see the last backup. Suddenly, she says "Oh your phone is hot!" I touched the phone. It was fine. I replied. No, it's fine." It wasn't even warm. Their phone rings and she answers it, still with the phone to her ear but not talking to whoever called she comes back to the front and says it'll now be $100 bucks! Wait. What happened to the $69.95???? Knowing I could have my phone fixed for much cheaper-I told her that was ok and I left. I don't know why the flip but it seemed rather shady. I will not do business there again feeling slighted. Where does the two stars come from: At least they were pleasant.

Friendly service, replaced the battery on an iPhone 5 that was no longer serviceable by Apple. Not…read moreoriginal part of course, but everything went great and I got a working device in the end. Service took a couple of days due to having to order the part.

I was sent here by asurion to fix the back glass on my phone. Within a week, Apple confirmed that…read morethe motherboard was completely fried and the mag safe charging option was never even hooked back up.