I went to Main Street Tech Repair to get my shattered screen replaced. They got me in the same day, which I appreciated -- but just one day later, the new screen started acting up. It was still usable, but clearly defective. I reached out to them and was met with a rolling eyes emoji and was told to come in Tuesday because they were closed Monday. Not exactly professional.
By Tuesday, the screen had completely failed. I couldn't see anything except for lines across the display. I texted ahead and told them I was coming. Once there, I asked for a refund because I no longer trusted the service and wanted to take it somewhere else. I declined to let them take the screen off again -- I had just paid them two days earlier, didn't drop the phone, and didn't expose it to water. Something clearly went wrong with their repair.
The woman working there got visibly angry, and when I stepped back, she shoved the phone toward me and told me to leave multiple times. I said I wouldn't go until I got a refund. She left to the back while here husband was the one taking care of the business. After nearly an hour of back and forth, I was forced to sign a waiver refusing their warranty just to get half of my money back -- after only two days with a broken screen.
This business is incredibly unprofessional, rude. I actually felt unsafe and intimidated during the experience. My apple watch even thought i had something going on because my heartrate was over 130 doing nothing.They claim to be Christian-owned, but they certainly didn't treat me -- or my property -- with any care or respect.
I strongly advise against going here. Save yourself the stress and take your phone to Apple who values their customers and stands by their work. read more
