I needed an Iphone 11 screen replacement, and this place was perfect. I dropped my phone off and picked it up 2hrs later like brand new. The employee was helpful and friendly. I recommend it if you have any screen issues! My bill was almost $100 less than if I went to Apple! read more

I was sent here by asurion to fix the back glass on my phone. Within a week, Apple confirmed that the motherboard was completely fried and the mag safe charging option was never even hooked back up. read more

I have incurance on my s23 ultra it took me all day just to put a claim in i was then scheduled at this location 2 hours from me. Okay no problem, I walk in hand them my phone they tell me its going to be a 2 hour wait oh well im getting my battery fixed technically for free right, I pick it up i asked if the phone was still water resistant i was told yes they have to follow samsungs protocol and it has to pass tests before the device is handed back over. I get home notice the back corner of the backing is lifted now im mad, I walk in where my phone is propped up and the whole back of my phone had come off like it wasnt even secured properly there is absolutely no way it passed any test im livid I pay for incurance this phone wasn't cheap and I wasted my gas for a very sub par job. read more

*This review is for the Asurion Home+ program sold at this location* THE TECHS ARE NOT THE ISSUE. Asurion Home+ is a SCAM. I have submitted more than four claims this past week, and I have NO recourse, but to write this review until Asurion takes my complaint seriously. I purchased the Home+ policy to cover my electronic devices, and it has been a NIGHTMARE attempting to get my laptop screen repaired. It is my belief that Asurion intentionally denies claims hoping to frustrate and exhaust policy holders. I AM LIVID. I am losing time and money because of the fraudulent program. I have been made to jump through hoops attempting to get my laptop fixed, and I am at my wits end. Asurion claimed my address did not match my account several times. Despite the fact that my address matched the address on my Driver License. The representatives on the initial calls (not in the U.S.) all claimed my address didn't match. Finally, getting a U.S based representative, I was told my address is a pattern office, which it is. Because the USPS allows me to use the physical address for mailing and shipping (for a fee, of course). In any case, this could have been resolved on a first call. HOWEVER, Asurion deletes all claims after they deny them (no doubt to delete evidence of 6). Each time Asurion deletes evidence, I have to resubmit a new claim (I believe I am on my 5th claim today). Each time they deny the claim for address issues, EVENTHOUGH each representative, including those escalated in the U.S. have assured me the address issue was resolved now that I was forced to give out my home address. Now, the claim form is the issue. I SWEAR I AM NOT MAKING THIS UP. This morning, the issue is that the claim form that I signed the first time on June 10th that matched my Driver License and the Asurion account database (and was deemed unusable) No longer matches the address that was updated to my home address on June 15th. So now I have to fill out a new claim form with my home address [which is not on my Driver license] and hope that this claim will be approved. All this and my laptop is still broken. I am losing days toward repair when I have a trip imminent. THIS IS AN ABUSIVE BUSINESS PRACTICE. I am livid, to say the very least. The Home+ program is a DEFINITE SCAM. I have simultaneously filed a complaint with the BBB and will be posting the same review on Google, and everywhere complaints are logged. read more

Although the desk agent was nice it is frustrating to schedule an appointment days in advance and receive confirmation of appointment from store to arrive and be told they don't have charger ports in stock despite booking an appointment for charger port replacement. It ended up being a good thing though as they wanted $199 and was able to go to Lifeline Repairs for $60 cheaper in Green Hills. read more

I received quick and friendly service. The technician ( wish I could remember his name) was very timely yet generous with his help. Thank you for helping me with my day. R. Bujorian read more

This shop is at the top of my list for customer service and prompt repair. On this trip I needed a new battery for my laptop, Stopped by to make sure they could get the one I needed and was told it might take a day or two to have it shipped in. True to their word, it arrived within 2 days. Stopped by (after they called to say it had arrived) to have it installed. Kenny, the congenial and competent service tech who waited on me, suggested I might wait if I wanted. Within 10-12 minutes it was done. And the price was absolutely competitive. Kudos and thanks for another job well done. read more

Awesome place. Fixed my son's iPhone cracked screen in less than two hours. It looks great and works great. Thanks so much

Super quick. Dropped off at 10, done at 11:05. I used a first time customer coupon of $10. No complaints, would use again. Thank you!

They do exactly what they say do. Service was polite and professional. They notified me when my phone was ready, it was quick and painless and very reasonably priced. Highly recommended, I will definitely use them again when needed. read more

I have an old calculator that the display went bad but it has some sentimental value so I called and spoke to Andre who told me that he wasn't sure if he could fix it but he'd give it a shot. Unfortunately, the calculator was not repairable but everyone I spoke with was great and they didn't even charge me! Highly recommended!! read more

Man these guys are price gouging big time. They want $179 to replace a iPhone Screen with an aftermarket piece of glass. Couple of phone calls and I found a place that does it for $99. Be very careful. They're counting on you not shopping. read more

One month ago, I had a repair to my back glass on a Samsung phone. They did not have the part and they sourced it, completed the repair, and returned the phone to me. One month later, the back glass has cracked. I called them to inquire as to how my first back glass lasted 2.5 years and my second less than a month, without any drops or accidental damage. I have since come to learn that they completed the repair to my Samsung device without using Samsung parts, in violation of their own company policy and advertising. They offered no solution to this clear violation, and the employee I spoke to admitted they were shocked another employee completed the repair. I'm dumbfounded. It's unethical to the extreme to complete that repair in the first place (without Samsung authorized parts while claiming to be a Samsung authorized repair facility) and outrageous that no effort was made to rectify the situation once I became aware of it. I'll continue to contact corporate offices, Samsung, and the local store management until someone provides an acceptable solution. read more

Recently, my sister cracked her iPhone XR screen. She didn't have the option to give it to the apple store because they are closed in Cool Springs. She opted for this option and it turned out to be the worst decision. She ended up paying MORE to get the screen fixed here and ended up with an unresponsive screen that has yet another crack. This has been a terrible experience. Based on the other reviews, I am disappointed at how this experience was for me. read more

Kyle (Belle Meade location) was awesome! I had a failing hard drive on my 2012 MacBook Pro and I got in and out of the store, with it replaced with a SSD drive (in stock) for under $200! My computer is running like a brand new Mac and I got it all done the same day as diagnostics! Kyle was wonderful and communicated clearly and had a conversation without "man-plaining" or treating me like I was dumb (unfortunately this is pretty common as a woman). I will use their services from now on! read more

It's cheap but you get what you pay for unfortunately. My friend got his iPhone 8 screen repaired for 80 dollars. It randomly stops detecting touch every couple of minutes of use until you lock and unlock it. Ouch! read more

I love this place! I dropped my phone and they got me all fixed up quickly! I have used them in the past and have always been very happy!

Very simple to get my phone screen fixed and it only took an hour. Staff was knowledgeable and helpful

They did a great job at fixing my water damage to the computer and were fast and friendly!

As a clumsy guy, I'm always cracking my screen etc. And Asurion has always been my go-to. (God only knows how much money I've spent here.) Fabtastic, reliable business for electronic repairs. Would definitley recommend to anyone close to me. read more

Quick and friendly service! Fixed my phone as I watched. Had a minor problem that required about 60 seconds to fix and there was no charge since it was so easy! Thanks so much!! read more

Had a great experience with the staff there. I was unfortunately duped by the idiots at Cell Helmet and Kenny was nice enough to do whatever he could to remedy the situation. I'm glad to give these guys a five star rating. As for Cell Helmet, they won't be as fortunate... read more

Awesome customer service from Kenny at this location! Fixed an LCD screen and several other small issues in under 30 minutes. Highly recommend! If you have trouble finding it just give them a call, google maps does something weird when giving directions. read more

I make an appointment online. Arriving I was treated with "what do you want", my back glass is Cracked, I have insurance. "I ain't touching that" called and talked to Verizon for 30 minutes and he said the ubrealifix does fix the. After calling 3 stores the you g man in Spring Hill that knows his stuff said no because they whole phone must be take. Apart and he did I not have the tools. Version was so nice and without discussion signed me up for a $25 home device protection. I call and has to tell the lady 4 times to remove it, it was added without my permission. She wanted to argue about me needing this and I said no. She finally said ok, two days later it was on my account and had to navigate through my account and turn this charge off. Getting a phone replace was not easy and had to make 5 phone calls to finally get the right answer and charges added without permission ans was horrible getting them removed. Venison needs update tech support notes to help the customer get the right answer! read more

Within an hour my I phone x was fixed and like new. They are quick, courteous and efficient. I couldn't be happier with the service I received. read more

They are horrible at customer service! They quote you one price then you come pick your phone up and it's a different price! I won't tell anyone about this place. I didn't want to give them any stars! read more

They were awesome! Very helpful in identifying the issue and quoting a price, and came back earlier than expected! Couldn't ask for more

I gave them my phone number and waited for calls for my 2ds xl to be fixed. I recently cracked the lcd screen on my 2ds and dropped it off 2 months ago. They never messaged me or called, and I come back 2 months later, and they say that they sent my 2ds xl to the recycler, where they recycle your device for parts, and they they never called, texted, or attempted to contact us. We basically had no idea if they fixed it or not, and they threw my 2ds away for parts, when I could have paid them and gotten a new lcd screen for my ds. Update: apparently, they didn't even bother to fix my ds. read more

Walked in for a battery replacement for an iPhone. Couldn't have been easier. Couldn't have been faster. They couldn't have been nicer and more professional. And less expensive than I expected. WIN, meet WIN! read more

Great bunch of people. I had a phone problem and they took and fixed it quickly. Great service and really friendly crew. Highly recommend for phone service. read more

The first time I came in was to get a new battery for my phone that doesn't hold a charge for very long. The battery that was in the store was at the time was defective which is understandable it does happen, however it was the only battery in the store. They asked me to make a second appointment. I made the second appointment and when they called to confirm the appointment I told them what had happened in the previous weekend. They promised two batteries would be in the store for the time slot I signed up to be at the store. When I showed up to the store they told me they had no batteries in the store. The information on the battery holds did not get to the all the workers. I will not make a third appointment I will look at going Best Buy for this battery swap. read more

Scott is the owner of the Cool Springs location on Galleria Blvd, the Creekside Crossing location in Brentwood, AND the store in Murfreesboro. Believe it or not, he responded to my late-night emailed request for an iPhone screen repair quote quite late last night, within just an hour or so of my reaching out. He didn't wait till this morning; he emailed me several times last night, making it extremely easy for me to feel comfortable just stopping by and dropping off my phone this morning, knowing that he had already verified their inventory and notified his employees of my arrival. Blake took excellent care of both me and my phone this morning. He patiently answered all of my questions and then performed a beautiful repair job in record time. My phone looks and acts totally brand new, and I am extremely pleased with the results. Thank you, Scott and Blake, for running such a top-notch operation. I will never even consider going anywhere else for cell phone repair, EVER, and I will happily recommend your services to everyone I know! read more

Called to get a quote to replace a charging port on both an iPad and iPhone that would not longer charge. My kids had broken off cheap chargers in the ports. The rep told me the cost but suggested I to come in and see if they could fix it without the need to replace the part. I stopped by and within 2 minutes the local rep had removed both of the broken pieces. When I asked how much I owed him, and offered money he actually refused it and told me "telling your friends about us is more valuable". They were more than fair and helped me out. I will be returning when I have future issues. read more

I'm writing to thank Sebastian at the Cool Springs location for his help and patience-great customer service. Even though my tech skills are less than stellar, he always kept his cool and couldn't have been more helpful, answering every question I had. read more

The guys at uBreakiFix are amazing. They looked at my sons XBox one and diagnosed the problem within hours. Honest about the solutions they found. I would recommend them to everyone. read more