This Best Buy is always clean and has friendly staff. On this day we went to pick up a TV that I…read moreordered for my father's birthday. We did the curbside pick up and this was a Saturday. I did expect them to be busy and they were, it took about 30 to 45 minutes to be acknowledged that we were waiting and then 5 to 10 minutes later they brought the TV out Again, I did expect this on a Saturday. If you go to a store or any customer driven business that is generally busy on a normal day it's going to be double or even triple that on the weekend. What I did notice is the people that pulled up right after us were getting very upset at their wait. This was overly complicated when the employee came out and asked us for our number even though we were there first. They stopped the employee on the way back into the store to ask why he did not get their number and he let them know that we were there first and they were very rude to the employee. He was clearly the only one working curbside, so it was going to take some time. This only made our wait longer because they'd gotten into such a huff. The employee seem to handle it very well though and I commend him for that as I may have handled it differently in my retail days. All in all, this is a good Best Buy and I do recommend it as I have never had any issues other than sometimes you do have to wait because of staffing issues or if you ordered something really big and they've got to get somebody who can help them bring it out. Which to me is not an issue and you should be glad to wait for good service.

I am building a semi-professional flight simulator system (been a pilot all my life). I had help…read moregetting the software, the computer system, and the flight sim components 'spec'd' by a flight sim expert. He had a thorough list and had me obtaining everything from Amazon or Microsoft. I said I was a BestBuy Total Member and could we get all of the equipment there. He did that and I ordered several thousands of dollars worth of these things from BestBuy. Long story made really short, BestBuy was all-too-happy to rack up the big sale from me, but they would not, could not, did not, will not offer me any viable help to get it configured and installed. I had to get a third-party flight sim company to do it for me costing me several hundred dollars more. I complained to Corporate Best Buy in Richfield, Minnesota and all they did was assign a low-on-the-totem-pole [bad] customer service person to try and placate me with their lame excuses. What's the takeaway, Bunky? This: If you're thinking about getting a flight simulator for your home ... RUN AS FAST AS YOU CAN AWAY FROM BEST BUY because they will gladly take your money but they will give you zero help in getting it configured, as in Zilch, Zip, Zippo, Nil, Naught, Nada, Squat, IxNay. True story cross my heart and God as my Witness!

My son & I walked in to grab him a pair of earbuds, and we both ended up walking out with a little…read moretreat! Clayton, the Assistant Store Manager, was so kind, helpful, and knowledgeable that I felt completely at ease adding a few extra items to my cart. Great customer service can make all the difference, and Clayton definitely made our visit a great one! We'll definitely be back!

Bought a Maytag washer/dryer bundle & got all our questions and concerns answered from William!!read more

Stopped in for a Nest App problem. The genius walked through several steps to fix the issue however…read moreit was beyond Apple control. While there I had the opportunity to try the new Vision Pro. The Genius walked me through the Apps and it was vry cool. I was almost there but couldn't get over the price. Great selection of toys.

Sadly I need to replace my earbuds and my Apple Care is not what it is cracked up to be :-/…read moreJennifer is helping me and she ran a diatonic test on my earbuds and according to the Apple suggest that I send the buds back to them and they will send me another pair. I should be able to swap out the earbuds case and be on my merry way. But this is not what I expected. My other option was to purchase another pair of earbuds and then return them and get a refund when I get my original ones back. Well Jennifer must have checked with someone because after a brief time sitting by myself she came back and said that they will exchange my earbuds. I'm not sure if Jennifer knew what she was doing. ( maybe new associate )

Great location in West Nashville. Their shelves are always fully stocked and well organized, and…read moreI've never ran into a rude employee. Very helpful and they try to make your shopping experience better. Unfortunately the restrooms at this location need some work. Always on the dirty side.

I love Target. I even used to like this Target a lot. I often ruck in this area and often go in and…read morebuy at least something. Of course, the other reviewer that penalized this place for being too busy is kind of ridiculous. For a bit this was a classic 4-5 star Target! Sadly, this most recent visit, I had a cashier who had a terrible attitude. The economy is not great right now. Prices are elevated across the board. We are still not starved enough for choice to ever tolerate aggressively bad customer service ever.

So, I've been looking for an outlet that also let you plug in USB cords. I've heard about them,…read morebut they're almost impossible to find. Is it just me, or the moment these came out, shouldn't they have flooded the market? Every phone nowadays uses USB chargers. Even ipads and iphones. After seven years of iphones, and even more of ipods, you'd think that the USB wall outlet would have taken off already, but they haven't. Walmart, Lowe's, Home Depot. No one has these things. I've searched all over the big box stores, and they're impossible. So I figured the next best step is to track down an electrical supply store, and see what can come with that. And the one I found, Mayer, near 100 Oaks was great. Ben, in particular, was extremely helpful. He explained all that was required. He helped me determined what I needed to get it together, and gave me a good price on the exact product I wanted. He agreed with me that it was amazing that these things hadn't taken off. I haven't installed mine yet, but I'm excited. And if you're looking for a professional place to get electrical supplies, absolutely check out Mayer. Thanks for a great experience.

Chris was AMAZING! He came and hung 4 tvs for us in our new house. He's so precise and super…read morefriendly. He did an excellent job! Highly recommend!

I was in a bind, Music City AV helped me out and got me in the right direction to getting my house…read morefixed up. It's refreshing to work with someone who genuinely wants to help. If you need help with anything AV give these guys a call!

My experience with this company has been, the only word to describe it, bizarre. The level of…read morefrustration and amount of run around I have been getting is nothing short of maddening. In short, I was working with a very nice salesperson starting back in January. Landon was patient, very attentive and available. Part of the problem, in my experience, is the fact that the business runs 100% on commission. So, at times when my salesperson was not available, I could get no one else to step in and help. One time I was in the story waiting for nearly 30-40 minutes since the sales rep was with another customer and no one else in the store was able or willing to help me. I was there to pick up audio cabling for a home improvement job I was doing at my home. As part of the home improvement, I purchased nearly $2500 of equipment - all quality equipment so no issue there. I also was looking at an 83 inch TV to purchase and a custom HDMI cable. The cable was a custom build based on the length I needed. When the cable arrived, I had only a day or two to install it as the drywall was set to be installed. I called the store and asked if they could overnight the cable to me (I live about 40 minutes north). Well, since only my sales rep could do anything at all on the account, the person who I spoke to and asked to do this, left the request as a message to the sales person. Unfortunately, the sales person was on vacation. I had to call him to find out it was not sent and that the company would charge me $14 to ship it but that it would take 2-3 days. Since I no longer had the 2 day lead time, I had to drive to pick it up. When I got there, I asked the person who I initially spoke with why he did not simply ship it the 3 days or so prior when I called. He said only the salespeople can handled this. Then, the lady at the counter relayed to me, unsolicited, that she was told I was too cheap to spend $14 to ship the (nearly $600) HDMI cable. Having already spent $2500, this was just a silly and unprofessional thing to say. It was at this time that I asked the store manager to cancel a TV I had ordered. The store manager was actually very nice and very understanding and agreed to cancel the order. The order was not a "special order" and, if you read the policy on the website, was fully eligible for the refund. If I had ever taken possession of the TV (I had not) then there may be a restocking fee involved but that was not the case. Fast forward three or four months later, I come to find out that the store manager never processed the requested cancellation. In the meantime, my salesperson quit (good for him) to get a much better opportunity and I was having some challenges getting anyone to return my call to discuss the TV. Fortunately, a wonderful guy named Dustin did call me back and apologized for the experience and told me he would process the refund. He was very empathic and wanted to make it right. I sent a confirming email and was told to wait about 3 days for the refund to be processed. I sent another request for status about a week later as I had heard nothing. I still got no reply to the email so called Dustin. Again, very nice man but he told me that someone else processes refunds - it was out of his hands. This seemed odd as he is the manager. I was told that Stacey was in charge of processing refunds. Fair enough. I called to speak to Stacey leaving 2-3 messages. I also followed up with some emails. All I needed was for her to call me back and discuss this. Instead, I was sent what appeared to be stock email responses. The store's position now is that the request for the refund is too late and that I would need to dispute this with my credit card company. I again asked for someone to call me to walk me through this process and to get some of the details -- what date did they charge me and what exact amount. To date, they have refused to respond to any messages or email and have send me a final email saying they have "decided to terminate our relationship" and now say they will not refund my money. Keep in mind, I have never laid eyes on the TV, do not have it, was told by the manager he would handle (based on this I bought another TV as the first one no longer met my needs) it. I need some details on that transaction and also some assistance on the other products I purchased but this company's position is that they have unilaterally terminated the relationship and, I presume, they intend to keep my money. I now have to file complaints with the Consumer Affairs in the state of TN and may even need to retain a lawyer. Absolutely bizarre experience. In the past I have purchased Wilson Audio and D'Agostino products so am used to dealing with higher end distributers and never experienced anything like this at all. I do think those extremely reputable brands need to be aware of how this company treats customers. I rarely publish negative reviews, but potential customers need to be aware.

So after posting this review, and calling multiple times to get someone here to hook us back onto…read moreour Google Fiber WiFi, we had a few visits from HiFi Buy techs, and FINALLY Gary came here, spent hours checking EVERYTHING and found an old piece of hardware that was mucking everything up. We now have fantastic WiFi speeds, and the coordination of audio and visual components in our house are working great. Thank you, HiFi Buys for getting our systems back online. And thanks especially to Gary for his dogged search to find the electronic "bad seed" that had been mucking up the works!

After my parents had a good outcome with their experience with EE at Cool Springs, we decided to…read moregive them a shot with a washer and dryer at our brand new home. Day one after receiving them, wash one, water was everywhere. All over the floors, lower part of the walls in the Landry room and hallway. We called, they said they would call by EOD to schedule a service appointment because there was water damage and no one called. So we followed up the next day. They said they would call to set a service appointment... no call. My wife called again. She spoke with Jim the service manager. He assured her that he would have someone come out at a certain date and time. She subsequently got a confirmation text with completely different info than what was discussed. We were then sitting at one week without a washer. Made one last call to speak to the store manager. He didn't seem the least bit concerned about our issue. Seemed like I was bothering him by calling. I told him to just come and get them and issue a FULL refund. Guess what... got a refund. Not a full one. They refused to refund the delivery fee for delivering damaged equipment. And, they didn't even hook up the dryer correctly either. We paid extra for a steam kit and such, never even installed it. EE is a joke! Heck - we were even told by one of their employees, there was a manufacturer defect in some of these models but that they would rectify it. And still got nowhere with them. What a waste of time and money (the delivery fee). We will never do business with them again. Truly, terrible customer service experience.

What went well? In one word Esric Da Silva! He was knowledgeable, approachable, and helpful in our…read moredecision making for new kitchen appliances. We did our due diligence in asking questions and he did not disappoint! The promotion EE had was spot on. Thank you Esric. We will be back because of you.

Quality service. Herbert was on time, honest and customer focused. Extremely fair prices. We will…read morerecommend this business to our friends.

I would highly recommend HS Electronics. Our 60" Samsung was having issues, we could not turn it…read moreon with the remote, only by unplugging it, and then using the toggle, which wasn't always consistent. Mr. Sanderlin came out, ran a diagnostic, and found the small board on the backneeded to be replaced. He was prompt, thorough, and very reasonably priced. He ordered the part and was back two days later to repair. He will always be my first call. Thank you, Mr. Sanderlin.