I took my iPad in because I could not bring up my Facebook page It was just giving me a black…read morescreen. I tried using Google to figure it out, but I still couldn't get it so I took it to uBreakiFix and Eyezik resolved. My problem explained to me what happened very quick very efficient very professional. I always appreciate their help.

Their time quotes are terrible. My husband was getting a new battery installed.(few hrs job) Had Hb…read morephone all day, then when he went to pick up the screen was dead. They had to go to Gallatin to pick up a new screen. Idk about this place..

They have resolved everything I've taken to them. Mostly agreeable interaction…read more I trust they will do there best to fix what I broke

Wow! I'm impressed how fast Jordan was fixing the broken screen of my phone. I opted out for the…read moremobile version so they come to you. He called me and let me know he was on his way. When he got here he quickly went in action and did his thing, less than 20 mins I had a brand new screen. One thing he forgot was to tell me how to get back to normal after turning off the "Find My" feature. Maybe one thing that they should do before leaving

Walked in with water damage on my IPhone 12, assessed the damage and took care of the issue on the…read morespot! Super friendly service and affordable. They offer protect and insurance for all electronics!

Do not waste your time. If i could leave less than 1 star i would. Dude was rude as all get out and…read morethen told me he couldn't fix my phone. I immediately took it to MR PHONE and they fixed it in under 30 minutes. GO TO MR PHONE INSTEAD

DO NOT GO HERE IF YOUR IPHONE SCREEN SHATTERED & VERIZON INSURANCE IS PAYING FOR THE REPLACEMENT…read more Ok, a few important things to note: 1 - First thing is first, I do not recommend this business. Verizon said they were contracted with our "insurance plan" through Verizon to fix the screen for $50. 2 - We drove up from the Franklin area on a Saturday, it's pretty congested and parking wasn't easy, make sure you plan some extra time for this. 3 - We came back to pick up the phone with it's new screen and it looked good. The "ghosting" where apps would open on their own, or calls would be made on their own, etc. (neither of which were happening with the shattered screen) slowly got worse and worse. It was bad. 4 - When we got our Verizon bill that next month, someone called 411 from our phone during the time frame that they had our phone, TWICE. So even though those calls only cost like $3 or something, it's so annoying to have to ALSO pay for that too. 5 - If you have the Verizon insurance if they offer you a refurbished phone for $100 or to get the screen fixed, if you can't get the screen fixed through Apple, then take the refurbished phone instead. You will end up a lot happier.

The customer service person who helped me was really nice, so I feel bad about writing this review…read more I got my shattered iPhone screen fixed a couple of days ago. However, the fixed screen is way harder to use and less sensitive than the shattered screen, which leads me to believe the fix was incomplete and a sub-par job.

This has been one of the worst customer service experiences I've ever had. This review is both for…read moreubreakifix and for Asurion. I brought in my Samsung Galaxy S24 for repair in late June because the USB-C port wasn't working. I got the phone back with the port fixed, but a few days later I noticed the GPS wasn't working. Over the next 5 weeks, I made 5 additional visits to the store -- a software reset, reinstalling Google Maps, a promised hardware fix that never happened -- before Shamaar threw up his hands and said there was nothing he could do. Imagine a repair shop saying they can do nothing about the damage they caused during their repair!!! It speaks volumes about their attitude toward their customers. The backstory: Shamaar had damaged my phone's screen during the port repair, which is what broke the GPS. When i originally picked up the phone, he simply said "hey, we replaced your screen for free". It wasn't until visit #5, under my direct question, he revealed *he* had damaged my phone's screen (a month ago) and the change in screen had caused the gps to stop working. Luckily, I'd bought the Asurion Tech Care plan when I first brought the phone in, so it was covered -- but that started a whole new saga. My claim kept getting rejected. Asurion customer care gave me wrong information, and when the claim was rejected again, they said they couldn't help because they don't talk to the department that approves claims. I went to the uBreakiFix shop, and they said they had no visibility into claims and to call customer service -- the same customer service that already couldn't help me. A department throwing up hands because they are unable to talk to another internal department, to which a customer also has no access, has been the recurring theme of this entire experience. My claim was finally approved and paid out 1.5 months after the GPS first stopped working. In the meantime, I got lost driving a dozen times. Since the Tech Care plan also covered my laptop, which had developed hinge and battery issues, I filed a second claim -- figuring the phone experience might have been a one-off. It wasn't. After a second painful claim approval process, I dropped the laptop off Monday 8/17/26 at 10am, and was promised a delivery time of 3pm. Shamaar asked me to bring in the charger around 1:30pm (I'd had it with me that morning and would gladly have handed it over then, costing me another needless visit). At 1:30pm he told me the repair was almost done and the laptop would be ready in 1.5 hours. An hour later, I got a message saying the motherboard had been damaged and wasn't compatible with the new battery, and they'd ordered a replacement. (The motherboard being damaged becasue of a new battery makes no sense to me. I've replaced batteries on 7-8 laptops over the years). Delivery was rescheduled to Wednesday. On Wednesday, Shamaar said the part hadn't arrived -- blaming Asurion -- and now expected it Friday or Saturday. It is now Monday, a full week later, and the part still hasn't arrived. When I pushed, Shamaar's response was: "Once we order it, it's out of my hands -- it's up to Asurion" (Typical throwing up hands). I waited an hour in the shop while he tried, unsuccessfully, to get an answer from the parts manager, Jennifer over internal messaging (there was no protocol for him to call her or escalate the matter internally - another example of the atrocious internal processes that cause the customer more pain). A week in, I still have no idea when I'll get my laptop back -- despite an approved claim and a same-day repair promise from Shamaar. Because the situation is hopeless, I ordered a new laptop. I will never do business with Asurion or uBreakiFix again. The recurring pattern -- whether it's the uBreakiFix shop or Asurion customer service -- is internal silos and hands being thrown up while the customer is left holding the bag. (FYI uBreakiFix is owned by Asurion) I strongly recommend taking your business elsewhere. This place is a joke. Pay attention to the 1 star reviews.

I made an appointment several days ago after trying to find an iphone screen replacement that would…read morebe cheaper than Apple ($349). I drove all the way there only to find out they don't have any in stock...why they couldn't tell me this leading up to the appointment I will never understand. Furthermore, while IBreakUFix's web site promises low prices starting at $79, I was shocked to learn that they wanted MORE than Apple for the screen replacement, $399, claiming that their warranty is better. Not only that, but they would not honor their own price match policy. They said the warranty terms have to be the same to price match, which their website does not list in the terms and limitations. Absolute waste of time. Terrible business model built on purposefully misleading and inconveniencing customers into making an impulse decision.

I had a wonderful experience with Asurion uBreakiFix in Franklin, TN! The customer service was…read moretruly exceptional--professional, friendly, and very helpful from start to finish. My phone was fixed quickly, and the entire process was smooth and stress-free. I was especially impressed that they even come to you! The convenience and quality of service were above and beyond my expectations. I highly recommend Asurion uBreakiFix to anyone needing phone repairs. Superior customer service and a very pleasant experience!

Friendly service, replaced the battery on an iPhone 5 that was no longer serviceable by Apple. Not…read moreoriginal part of course, but everything went great and I got a working device in the end. Service took a couple of days due to having to order the part.

Great customer service. Very friendly and professional. My phone is fixed and works great!!!read more

Incredibly rude and condescending. Told me that ATT store…read moresent me to them to get me out of their store. Told me that they were not asurion, that if I would like to do business with Asurion that they were located somewhere on 11th Ave downtown. As I was leaving, due to frustration and attitude, they were incredulous as to my leaving. That they were ready and willing to help me. What kind of buffoonery is this? Some kind of old school boy club that has no place in my life.

They askeddoublepriceforrepairpricetofixmycellphone..whichipaidforanotherstorforthesameproblemread more

I wouldn't recommend this store , my phone is in worse shape than it was when I brought it in.read more

Avoid this location. Defective screens, no warranty support, and zero integrity. This is the second…read moretime a replacement screen from this store failed with a black dot within three days. The glass is flawless and the phone wasn't dropped; it is a defective part! Instead of honoring their warranty, the manager refused to fix it and told me to file another insurance claim or "take my work someplace else." To make it worse, I overheard the same manager telling another customer to buy insurance from him, wait a few days, and then bring in an already broken device to get it covered. This store uses sketchy parts, won't stand by their work, and actively encourages insurance fraud. Save your time and money and go elsewhere. Corporate has been notified.

Fixed connection portal an gave cleaning to PS5. Good turnaround and good customer service…read more Reasonable prices. Would highly recommend.

Needed help twice this year for my aging Kindle. These folks are knowledgeable, helpful and honest…read more This time they did not charge me for service, even though they interrupted their work to immediately solve my problem. If all businesses worked like this, our world would be grateful and at peace.

Brought my laptop here when it had a virus. Was fixed perfectly and was given back the same day…read more Very nice company and I will definitely be returning here if the laptop breaks again. Thank you On Demand