Had to get my screen my phone replaced. They were able to get a new one the next day and by that…read moreafternoon had my phone back. Great service and communication. Highly recommend

This place restored my faith in excellence in customer service and commitment to going the extra…read moresteps to get the job done. My 82 year mother in-law suffered a malfunction of her Motorola smart phone that did not allow her to get her contacts, pictures, and emails. We tried to get it back, however failed even with google suggestions on how to address the issue. We jumped into the car and we arrived at their location located off Gallatin Pike across from Publix. Zack and other employees dove into the issue and after a couple of days of trying to gain access. With a collaborated effort they were successful in fixing her Motorola junk phone and transferring all the data to a new I phone. The team worked tirelessly and with great dedication to solve the issue. Great job guys as you saved a lovely ladies cherished memories and contacts! Thank you guys and you have a forever customer moving forward.

Need a tech company? This is the one. Great response times and always fixes our issues…read more Understands how a business works and can get your office/network running smooth.

ITS Techs are Superhero's ! Highly recommend . After arriving home from a weekend visit to NYC we…read morediscovered that all photos somehow disappeared from camera card. It took ITS Tech less then 48 hrs to recover most of the images thus saving the day!

I have never used a computer repair service that offers pick up & delivery and who works out of…read moretheir home shop. I was a bit leery but like to support local businesses when I can. Glad I took the chance. Rick works on both PCs and Apple laptops. My Macbook Air had a virus which was beyond me. My Mac is an older model but I hoped to get another few years out of it. Rick picked up the laptop, was able to remove the virus, install a new browser (at my request), and do a tune-up. He also was able to add the print/scanner software I needed for my all-in-one office equipment. Good price for the services, personable, & professional. Will use again.

I kind of contacted Rick a little late in the afternoon and he returned my call within 30 minutes…read more He came by the next morning and picked up my laptop. He brought it back to me about 3:00 that day--fixed! He is very knowledgeable and very easy to work with. If I need any other work done on my laptop I will call Advanced Computer Diagnostics first.

Great work. Anthony got my laptop up and running. Works like new. He drove out to me as well which…read morewas very cool. Anthony will definitely be our IT guy for out future problems. Highly recommend.

In the same week, both my iPad and MacBook decided to glitch. Anthony was able to quickly surmise…read moreand fix both issues. He's very fairly priced and attentive. I gladly recommend and will definitely come back to PSI Promoted Software for other issues if and when they arise. Thank you so much Anthony!

Took 2 PC's refurbished by someone else in to get checked because they were not working correctly…read more After a few hours in the hands of David and Robby, they are both like brand new computers. Even more, the price for the service was extremely fair. Will definitely be taking all tech products here in the future.

Went in knowing my AIO need fixed cause my CPU was hot. My pc would crash's and only run for about…read more2 - 3 minutes also knowing my 2 front fans was not working either asked them to diagnose to see if what I thought was correct they also said it was going to cost 50$ for the diagnose. they called and I came up there and they said what I already knew that my CPU was hot and my 2 fans did not work also added that if they wanted to look more it was going to cost an additional 29$. I proceeded to pay the 50$ for something I told them when I went in. As soon as I went to leave they keep telling me they make a living on this stuff and that I'll be back. At the end of the day I got nothing and walked away know the same thing would not take ur stuff there if you want ur time wasted

This past winter, I had an ASUS notebook that was out of warranty and was dead as a doornail. The…read moregentleman at the store told me that it was a bad motherboard (which I knew about, but didn't tell him). I had already been told by ASUS that it would cost too much to fix, and that I should buy a new notebook. My bill for a new motherboard was $140 installed. They even dropped in my SSD drive at no charge, and reinstalled the operating system. I was pleasantly pleased. This past week I took a notebook to this business, and Nick was very upfront that they had a lot of work and the repair would most likely take a week. I had a message waiting that my machine was fixed by the time I got home. Had to be a mistake? Nope, he figured out the problem, fixed it for me, then when I came in, he said "no charge, it was just a setting". I'll use these folks again. There has not been any "attitude" in their voices, they have just been very pleasant to deal with. Please note, this is the North Mount Juliet Road location. I don't know about the Hermitage site.

Went to the location on Mt Juliet Rd and bought two wireless mouses for my business. It turns out,…read moreI can't use these, because they are touch-sensitive, and I didn't notice this initially, and really, didn't know such a thing existed. We need the click-type and as we often are wearing latex gloves, and this mouse would be a problem. So, naturally I went to return them. They didn't have other kinds in stock. So I wanted a refund. Turns out, I didn't read that "all sales are final". They would NOT take these back. He did offer to swap them for something I cold use, but in the meantime, a co-worker had purchased other ones. So I was stuck with two items I can't use (new, in the original packaging). I told them that policy is unusual and frankly, unacceptable. My business (a two-store Mom and Pop) takes returns, no questions asked. After some words - they weren't horrible - they just kept repeating the policy. One man also said that "This isn't Wal-Mart., who will take back any damn thing". What he doesn't realize is he is urging me to actually shop there. Actually, even Wal-Mart gives better customer service than I received at my visit. Still, I'd rather give local businesses MY business, as I have a local business too. I value my customers enough to want them to come back. I finally asked for the owner's phone number. He said we can't give that out. I didn't want his cell, just a way to contact him. I insisted. The man said "They don't give out Bill Gate's number!". Seriously, I am not making this crap up! While that may be true, there is SOMEBODY at Microsoft that has the authority to help me. One gentleman gave me the phone number of the manager or owner via a card at the counter. Turns out, it was the number of one of the guys I just talked to!!! Can you say, "infuriating"?? After I calmed down, I called the store back, and got no further. Then I realized that I can just return the two mouses we bought in the meantime back to Staples (THEY take returns!). This would at least let me recoup some of the $ I was now out. I called the store again to order and swap...no answer. Called again, straight to a busy tone. Hmmm...So then called the location on Old Hickory. I told them I bought two mouses from the other location and can I swap those for another kind. That gentleman said they can't even swap them out! He kindly offered to order me two more....Uh huh. Also told me the person that sets the policies was on "vacation"...could be true, who knows. When can I get in touch with him? "Oh, we never know. he comes and goes..." Ok...got it. You are blowing me off, big-time. So now I am truly stuck with something I can't use, and I am being punished for shopping local. Well, Staples will get my future business. Yes, I didn't read the fine print. I take responsibility for that. I honestly didn't think that returning an item was NOT an option. But not even being able to swap them? I tried to call the OTHER location back again...no answer. Jeez... Now I am probably out more man-hours than it is worth. I can't comment on any of the services they offer, nor will I be able to in the future because I will not be using them.

Charles is hands down the best guy to call when you need to fix your computer. He was able to…read morefigure out what was wrong with my iMac (which was a hard drive failure) and even willingly spent extra time fixing a user/pass bypass issue -- all in under 48hrs! I highly appreciate his level of professionalism and made my nightmare of a situation into a happy ending! Thank you Charles for your excellent service!

We've used American Computer several times. Charles always hits a home run, plus their pricing is…read moreextremely fair. Totally recommend this company.

Great service. Great customer relations. The owner is the service tech. . He always has good advice…read moreabout upgrades, and has work done in the time frame promised.

More than ever before consumers have every right to expect decent services…read more Just picked up my two computers which needed some TLC and I am thrilled each one performing better than New!!! 5 Stars Across The Board For Timely and Reasonable Rates! Mt. Juliet TV and Music City TV Networks

Highly recommended!! Aaron and team are exactly what you want for your IT help or specialist. They…read morehelped me recover a failed hard drive with lots of important data. Their service was timely, he's quite an expert and was willing to help preserve data privacy and integrity above and beyond other providers in the area. Really glad I found them and tried them, they've got my business in the future for sure!!

From the owner: Our on-site and remote computer repair service gets you back up and running fast. Our computer…read moreservice technicians diagnose problems and make repairs quickly to minimize downtime and maximize long-term performance and reliability. Our virus specialists use the most advanced techniques to remove viruses and provide you with the best defenses and virus protection to safeguard and secure your computers, networks and business data. Our business computer support professionals can help you expand your existing network, establish a new network or install a remote office. Our network specialists will help you configure the best network solution to grow with your business.

This place is great. Fast & friendly service. I have been using them for years & they are hands…read moredown the best in Nashville.

ZMac is the best you're going to get for third party Apple repair. They are honest. They won't…read morescrew you out of money by any means. I went in to get my Mac repaired, and instead of offering the service of fixing my Mac with them, they gave me a work around to get my Mac fixed at the Apple store for the best price I could get. I have had multiple friends actually get their devices fixed through them and they have never had any complaints about the price or results of the repair. GO WITH ZMAC!