They did a great job fixing my daughter phone in an hour - very nice people we will use them for…read moreany of our needs from now on!

I had an iPhone 13 that would not charge via the port. I tried spraying cleaner and different…read morecharging cables and nothing worked. I walked in, they professionally cleaned it (better than I did), and now it works flawlessly. Five minutes. $20. They have a lot of other cool services. I am a huge fan.

All I wanted to do was change my payment from debit card to checking account to save money on the…read moremonthly bill. The Att employee looked up my acct, and it was chaos from there. He was talking all kinds of craziness about mine and my husband's emails being wrong, names spelled wrong, account being in different names, telling me I had to change info and wait for approx 4 months for things to process, etc etc. He did add if he could get things to work that we would save five dollars per phone, which would be $20 a month. After an hour of completely confusing me and getting me all rattled, he said he wanted to go consult with his manager. He returned and told me, when I had time to call Customer Service. He handed me a piece of paper where he had written down the customer service number. I was frustrated that the manager didn't even offer to come talk to me. I told the employee I was calling customer service in the store and resolving this, before I left. When I called Customer Service, I explained that I was in the AT&T store and the employee basically couldn't do anything on his end to help me after an hour and requested i call. The customer service guy said he couldn't figure out why the employee in the store was having such difficulty because he was able to pull my account up with no problem. He apologized for my inconvenience, and solved my issue in a matter of minutes. I learned a lesson... I will always attempt to call customer service, before I ever enter an AT&T store. Also, the Customer Service guy told me I would be saving $10 on each phone, total of $40 each month. So, that was more invalid information I was given in the store. The best thing about my whole experience at the AT&T store was the employee walked me over to the door and opened it for me to leave. I did inform him my issue was resolved quickly, and customer service questioned why it was so difficult for them to handle it in the store.

I have ATT for mobile TV and Home internet and last week I lost service for a week and now my…read moreservice isn't working again and I was directed to go to ATT store and they could turn on back up Service but after 2 hours. The rep had to go to dinner but assured me if I call this number and they will turn back up services on quickly. I called number and after over 1 hour on phone they informed me that they can't do what they promised. I would not recommend ATT for any service they have . Beware of ATT for anything. They lie over promise and no accountability for customer service.

I am giving this store 3 stars only because of the manager. My rep Jafarius was great ... 5 stars…read moreto him! Unfortunately, it appears he was admonished for making sure I was happy customer. I have been with Verizon for over 21 years. I went in for an iwatch for my child. Left with a new phone and 2 iwatches! Unfortunately, the manager pulled Jafarius away while he was assisting me and my family and questioned him on the time devoted to us. Other reps were with customers just as long. If Verizon is no longer client focused - mine and everyone else should go elsewhere.

Outstanding Service from Kenny Lenard!…read more I stopped into the Verizon store to replace my phone, and Kenny Lenard was an absolute professional from start to finish. He helped me get set up with a brand-new iPhone Pro that had just come back in stock and made the entire upgrade process quick and painless. On top of that, Kenny assisted me with switching over to Verizon Home Internet. Not only was the setup smooth, but I'm now paying half of what I was being charged with my old AT&T service--which was honestly terrible by comparison. Verizon has been (and continues to be) the best provider I've worked with. Huge thanks to Kenny for his expertise, patience, and top-tier customer service. Highly recommend!

My phone was stolen on Broadway last night and Claire specifically helped me get exactly what I…read moreneeded to get my replacement phone ordered, today. She was so kind and helpful and I'm super grateful.

**Most Disappointing Customer Service Experience Ever**…read moreStore Associate: Kai Store Manager: Paris After numerous conversations, I worked with T-Mobile to have a replacement phone sent to this store for pickup for a warranty exchange. The store associate, Kai, reviewed the phone and said she wasn't sure she could process the exchange, so we called T-Mobile corporate in the store to confirm my device qualified. Two different T-Mobile leaders confirmed to her (on speaker phone) that since the screen was not cracked and had experienced an internal malfunction it was covered and they instructed the exchange to be processed on the spot. After the call Kai started pushing on the screen, aggressively jamming her nails into it and damaging my phone. I told her to stop. At this point, she told me she would not process my exchange. When I asked for a manager she said her manager, Paris, wasn't available, but she would call her to confirm if the exchange could be processed. Kai went into to the back office claiming to call her manager - she later admitted that she never actually called her manager - admitting she LIED to me. I told her that I had never experienced such poor customer service, lack of empathy, or disrespect - she couldn't care less. I went back to the store a few days later when I thought her manager Paris would be available, she wasn't but Kai was just as rude as before, making other customers in the store very uncomfortable. Many days later I received a call from the manager Paris, her communication disregarded my concerns, she didn't sound alarmed that her employee lied about calling her, or that she damaged my phone - the same one I was trying to replace for a warranty exchange. I told her I wanted to allow her to make the situation right but Paris failed to seize the opportunity. Paris then canceled the warranty exchange against my wishes, I later received an alert that it was canceled due to my request?!! This was the worst customer experience I have ever had, Kai and Paris are an embarrassing representation of the brand. Their actions and interactions were counter to everything T-Mobile claims to be. If I were able, I would rate the store negative stars.

My experience here was absolutely wonderful. Mallory helped my husband and I both upgrade our…read morephones. She was patient, understanding, efficient and honestly a delight to chat with. The process was seamless because of her and I couldn't ask for better service and company. Desi is also great as well! This store and staff need more credit.

Oh my goodness. The reviews are all consistent with our experience of being scammed! I thought our…read moresituation was an isolated incident. It's not. Clearly this franchise is doing some VERY shady business. We came in for the promotional deal, which would give us credit to pay off our previous phone balance. They never gave us the credit AND our monthly bill is significantly more than what we were quoted so now we are locked in for three years and have no way of paying off our old phones. We have gone into the store multiple times to talk to the manager who is passing blame and giving us the runaround. We tried calling corporate and they cannot help because this place is independent. The corporate store in Cool Springs also confirmed that this store scams customers. We are in a very unfortunate financial situation now. We are strongly considering taking legal action. Please beware everyone!!! This place is literally getting away with illegal activity!

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so I asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!

Assured of 2-300 mb home service. If screen shots would upload it verifies less than 4mb download…read moreand .17 upload.

In the past 4 months I've purchased a new laptop computer and a new TV from this location, and both…read moreexperiences were wonderful. Employees, helpful! Store, clean! Prices, on point and competitive! Nothing bad to say. It's not fun to drop a big chunk of change, but if you need new electronics, this is the place to go for help.

This is the worst store and worst customer service in retail. I purchased a macbook for over…read more$2000. My old computer was listed as a trade in for $35, as it is over 10 years old. I went to pick it up but was told that I must bring in my old computer for a trade in first. I explained I will once I download all my files from the external drive and make sure they are on the new computer. They would not allow me to pick up the new computer I just paid for. I asked if they could just charge me the cost of the trade in and I would be happy to pay in and then get a refund once I return it. They stated they could not do that and would not give me the new computer. They offered for me to bring in my old computer and sit in the store for the next hour and transfer all the data in front of them or have them transfer all the data for me. I explained I did not feel comfortable having someone access all my personal information. They stated there is nothing else they could do. I cancelled the order and went to Apple Store and picked up same computer that day without issues. I WILL NOT BUY ANYTHING IN THE FUTURE FROM BEST BUY AND RECOMMEND AVOIDING THIS STORE COMPLETELY!

Every summer we have a broken screen! And SD cell plus always gets us fixed up with no issues!…read moreThank you for your service and your customer service!

I needed my phone screen repaired and came here due to it being close to my work. Highly recommend…read morethem, very friendly, fast and knowledgeable about All things regarding cell phones!