Brought in desktop computer for simple upgrade. Something…read morewent wrong. WTF spent huge effort making things right. Josh very patient with me. I would trust WTF with any of my computer needs.

Very nice guy, fixed my computer in no time without having to drop it off and leave it there like…read moreyou'd have to do at most places. Great pricing too, less expensive than going anywhere else, I would highly recommend!

I was turned down by other repair stores for my hard drive but Robert and the team was able to fix…read morethe issue within 20 mins! Highly recommend them!

Love this place, we've had so many computers built by these guys and will continue to do business…read morehere. We drive from Plano to get here and the drive is worth it.

I love working with Qoverage! The team is accountable and responsive-- not to mention, they are…read morejust really nice to work with. When I reach out, I always get a timely response and their communication sets a clear expectation. I highly recommend Qoverage.

Highly competent IT engineers. Would recommend qoverage for any business' outsourced IT needs or…read moretechnology consulting/staff augmentation. Trustworthy people who have decades of combined experience.

Robert is great. He arrived on time and quickly find out the problems with my home networking and…read morefixed them in no time. He made sure to test each Ethernet port to make sure they were working at the highest peak. I would recommend him for any IT problems and projects you're facing.

I am a remote worker who was able to get The Service Desk to upgrade the RAM that my company sent…read moreme. Robert was very professional, responsive, and courteous. He got the job done at my location at an affordable price. I am so glad to have found his company and will be using his services again for any future computer needs!

I hired Dallas Computer Repair Company (a Karls Technology DBA, karlstechnology.com) to set up an…read moreeero mesh WiFi system. The technician was unable to complete the setup, and in the process took my printer offline and could not get it working again before he left. When he couldn't get the eero working, he told me the problem was my internet provider (AT&T) and that the eero device itself was defective -- neither was true. I set up the same eero myself afterward, on the same connection, with no issues. Despite the incomplete job and a printer left broken, I was billed $535.25. When I disputed it (Ticket #2296534), I received two form-letter responses insisting billing is based on time on-site regardless of outcome, with no acknowledgment of the incomplete work, broken equipment, or the inaccurate explanation I was given. After this experience I found a consistent pattern of similar complaints about this company across BBB and other review sites -- incomplete visits, full billing regardless of outcome, and unresponsive escalation. I'd don't recommend this company!

STAY FAR, FAR AWAY To reiterate what other reviewer posted,…read moreDallas/Carrollton/Plano/The Colony/Keller (take your pick) Computer Repair creates the false impression they are a local repair company, but they are not headquartered here. Zachery, our tech, came to service a desktop memory issue. He spent the entire time searching Google on his phone, finally rolling back a video driver. He never did a "four point quality check" as the company promised. That very day, I continued to have performance issues PLUS new problems, related to the rollback, which the technician admitted. He came back a second time and tried another fix - no improvement. I tried for over two weeks to get someone back to actually run diagnostics - Memtest continued to show errors, but Zach never bothered to even try recreating himself. $250 plus "travel" expenses for absolutely nothing - actually, less than nothing, since my unit is now worse off than before. The company refused to send out a more competent technician, and because no one would call me back, my two weeks "expired" and the company said they would need to charge me the $250 all over again!

George is amazing. Super honest and knowledgeable. He fixed my laptop as promised for a very…read morereasonable price. I'll absolutely use him again!

George arrived on time and restored the printer driver set and link to the desk top with ease. He…read moreanswered a lot of questions and made some helpful suggestions that will save trouble in the future. He then turned to helping trouble shoot and replace a defective Ring door bell system. This checking out and re-working an odd work-around that was in place from the previous owner. All around high value for a very reasonable fee. I highly recommend this service and request his service in the future.

Awesome job setting up all of my computers and printers so that they finally talk to each other…read more Great company if you want somebody who knows their stuff but doesn't ever talk over your head. Rates are reasonable for the great advice you get from the rep. I've hired them a few times now, and each time, they've prevented me from buying unnecessary equipment. Remarkably honest service.

We called Serenity Computer Consulting when one of our office computers was infected with a virus…read more The tech removed the virus and checked our other machines, and made sure we had all the updates and protections we needed going forward. They were upfront about the pricing, gave us several options, and delivered above and beyond with personalized service. HUGE difference from other IT companies we've worked with before.

Called in for a quote and got way more assurance I feel so great about moving forward and informed…read moreabout my phone and the process thank you so much Dj for your excellent service.

The prices are high if you don't have insurance. $199 for battery replacement. Ugh…read moreThe guy was very kind.

It's Christmas Eve and what did Santa Claus, the Grinch, and the little elves bring me a cup of…read morewater on my digital baby ( My Mac) insert screaming, laying in the bed crying and melting into the bed and not even my beautiful young in spirit Mom, 2 furbabies ( My senior little MaltePoo & big baby Belgian Malinois) could pull me out of this hole I sank into. My mom being the super google that she is said I should unplug it turn it off and turn it upside down. I did that and was prepared to go to the Mac store as soon as they opened. Well guess who couldn't get any sleep? Raise both hands ME! Mac opens and it's Christmas Day and the next available appointment isn't for another 2 days. I scheduled the appointment but called Apple customer service because I have to resuscitate my digital baby. The lovely Apple customer service said well make sure you have all your info backed up because Apple will have to erase all of your data. Nope not gonna work for me so cue Cue Chris and Well Connected. He gets me an appointment and text me super helpful information on what to do and the urgency to get my Mac to stop erosion. At first I was a little hesitant to drop my computer off so before I gave my computer to him cue my mom and google and us verifying his google reviews and his Facebook, LinkedIn and Twitter account. It's a couple of days after Christmas and I start freaking out because no news is good news but who can remember that saying when you're in the midst of framing out. I start frantically texting Chris and being the consummate professional he replies on Sunday his no working day and calms the frantic freaking out chic in my head. Then I get the text I was waiting for, my keyboard isn't working but my hard drive is still in shape and working. Long story not so short, Chris and Wellness Connected was Santa Claus and the reindeer and the elf that saved my Christmas and my digital baby. Cue angels singing and praise dancing.

Mr. MAC, Chris, has performed his usual miracle for me. This is the second time that I have used…read morehis services and again, I couldn't be more pleased. What I have found at this business is knowledge, courtesy, professionalism and the greatest of service. You can't go wrong doing business here. Chris is what your ailing Mac needs! Also I consider his service a great value. John P

I had inadvertently downloaded viruses and malware on a Tuesday evening...by Wednesday at 10am,…read moreHalf Price Geeks vanquished all of it from my laptop! I worked w/ a great tech named Oliver, who spend 2 hours to make sure that I was 100 percent clean and explained things to me as we went. The service was performed remotely, it could not have been more convenient. The price was very reasonable too. Highly recommend!!

Gas is $4 a gallon and the LAST THING anyone interested in coming to this business should do is…read moredrive up here because the address is incorrect. Not only is it inconsiderate towards customers to have the wrong address it's ignorant. People deserve to be provided with the correct address to conduct business with this company. They also DONT answer the phone, I called 3 times to figure out where they are and never heard back from anyone. No point in being a business if you're just going to ignore people and piss them off.