I am extremely disappointed with AT&T's international mobile service and customer support. I have been a loyal AT&T customer for **26 years**, and this experience has seriously made me reconsider that loyalty.
While traveling internationally, I used a **local phone number/service in the foreign country**, yet AT&T still charged me for the **International Day Pass for multiple days**. When I contacted customer service to understand and dispute these charges, instead of receiving a reasonable resolution, I was given one excuse after another.
After **26 years as a customer**, I expected AT&T to value my loyalty and make a genuine effort to investigate and resolve the issue fairly. Instead, I was left frustrated with unexpected international charges and an unsatisfactory customer-service experience.
International travelers should be extremely careful and closely monitor their AT&T settings and bills. Based on my experience, simply intending to use a local service while abroad may not protect you from unexpected AT&T international charges.
**Very disappointing experience, especially after 26 years of loyalty.** read more