Update: After receiving a call from Faye with customer service I am changing to a 5 star review. They owned their mistake and offered us a discount. Good customer service is so hard to find these days and Puls went the extra mile. I'm super impressed and Faye was very professional. Thank you! I would not recommend using this company to install your TV. We paid over $200 for the removal and install of our new 75 inch tv. My husband had to help the tech remove our old tv and install the new one. Crazy. What was the point? We could have done that. And the TV isn't straight so we ended up having to fix it anyway. Complete waste of money. read more

I would leave 0 stars if I could, but can't. I had my washer fixed in less than 30 minutes with 2 screws and it cost $290. They say they don't pressure you into moving forward with the repairs, but my tech was super persistent and pressured me into saying yes to move forward. DON'T USE THEM. read more

As most here have stated, this is a scheduling company and apparently only dispatch independent "technicians". The first tech came to install new water inlet valves on my washing machine that I purchased myself. After he left, the machine would not work at all. Puls informed me that they would not warrant the work since they were my parts I scheduled another "technician" to come and tell me what was wrong (BIG MISTAKE). This person was over an hour late, in his personal car with no tools and then only offered a quote for $800. This was out of my budget. i found someone local who came and put in the correct parts. After he finished, he showed me that the first person had cut the wire connecting tabs to make them fit and left before actually testing the machine or letting me know I had the wrong parts. i encourage everyone to avoid this firm. read more

Giuseppe, a Puls repair technician arrived on July 10, and I told him I was getting a D80 error on my dryer. He said, "That's the vent," and begin to work on my dryer. He replaced a sensor, told me the dryer was working, and texted me his phone number so I could reach him if I continued to have problems. The D80 error re-occurred, and I texted him. He wanted to send a friend of his at a $150 charge to work on the vent issue. When I told him the D80 error was my reason for the July 10 service call and the work should have been done during his visit, he again pressed to have his friend work on the vent. I asked for a phone number or a way to schedule a follow-up with Puls given that my problem was not resolved, and he stopped replying to my texts. The Puls website does not publish a number for support, and the site allows you to book a new appointment only. read more

This company is a scam. They came to fix our dryer%, said it was fixed and two days later when we went to use it the problem had no been fixed. DON'T use them. They aren't what they say they are read more

On May 22, Puls sent an unreliable and incompetent technician to repair our washing machine, reported on earlier. Last week, well within the 30 day warranty period, I phoned Puls to report that the same problem was happening with the machine. They sent a different technician who appeared to be competent and reliable. He stated that the machine needed shock absorbers, a common problem. After nearly a week jerking me around, Puls phoned to say that they would not stand behind their warranty, and an additional fee would be required to repair the machine. This is an unreliable, incompetent and dishonest company. Stay away from them. read more

Not a good start at all. They set an appointment then called and cancelled it. My first, and final time doing business with them. Not a good way to start off a business relationship in my world. read more

Wish I would've looked at the yelp review first. I'd say it's even high. The issue is they quote you a price and then in order to get the price quoted you have to agree to a monthly subscription or you can pay a much higher price. They say you can cancel the subscription at any time but without penalty but they will charge you again. Very deceptive business practices. This is just an unethical company. read more

DO NOT use this company for appliance repair. They will waste your money and your time, and then your money again when you finally find out how useless they are. I had a leaky washer that stopped pumping out water. Called in a Puls technician, who found that the pump was broken. I paid to order a new pump and have him come out another day. He came out, replaced the pump, and left. I had to call him back out the same day for the door, because it stopped working after he left. The washer kept leaking water, and the technician told me that if I made a warranty claim, Puls would cover the repairs. I made the warranty claim in early July. I waited weeks for them to get back to me, and they kept telling me they'd review my warranty request within the day. It is August 12, over a MONTH since I made my request. They told me that they won't cover the repairs, but they could do it for $1,500, almost double what my machine costs!!! The best part is, they took so long that my membership renewed, AND I have to pay an extra $120 to cancel my membership!!! If I had just bought a brand new machine instead of wasting time with this company, I'd have saved money and a headache. read more

Pls.com is a dispatcher, not an actual provider. They source it out to local independent technicians. I booked a service/cleaning appointment for my washer. Prior to the technician arrival, the washer operated without issue other than it needed cleaning in the detergent dispenser area. The technician took the washer apart to clean the dispenser area. Either during disassembly or reassembly , one of the washer components was damaged/broken. The technician came to me stating he couldn't get the washer to turn on after reassembly. I asked what did he mean? He said something happened and one of the components is not operating any longer. The technician stated he would have to order a part to fix the washer but couldn't provide an estimate as to how long it would take to get a new part. One week, two weeks? He says he couldn't say as to when the part might come in. As I could not fully focus on the issue with washer because I actually work from home and was on a required business call but was able to place the call on mute. The technician left and I secured my front door. Here is my concern, now I have an inoperative washer and often wash clothes every weekend. I don't have a time frame as to when I might be able to use my washer again. Basically, I am left without a washer with very limited options to wash clothes for this week and possibly for weeks to come. To say I am disappointed would truly be an understatement. Will not use again and definitely do not recommend. read more

I schedule an appointment with Puls to repair my washing machine. I selected an available time but later received a message that my appointment had been canceled and that I needed to reschedule. I then rescheduled my appointment for two days later and the same thing happened. Poor scheduling and customer service. read more

This company is absolutely reprehensible. They should be ashamed of themselves. My brother used them today for a simple service repair That was supposed to $89.00 and ended up spending $600. If I had been there I would have told him to go f himself. They should be ashamed of themselves. DO NOT USE. read more

Horrific. Do not use them. I hired them two months ago to fix my refrigerator. It cost $400. In less than two months, same problem happened. I've been waiting a week for them to come back under their "guarantee" policy. It's a nightmare. Had to throw out all the food. Not sure where their support team is located but I'm sure it's not the U.S. And support is email only and responds only when they feel like it. read more

Was not impressed by Puls at all. After searching on Google for a company to perform a warranty repair on a non-cooling LG Fridge two years old. A Technician showed up and told me the Condenser needed cleaning and usually fixes the problem 90% 0f the time. Job took about 30 minutes and did not fix the problem so I am now out $189 and upon questioning the Tech he replied they do not do Warranty work. LG fixed it under Warranty the next day by replacing the Compressor. I would not allow Puls to touch anything I own ever again. Companies like this prey on consumers. read more

This company is a big SCAM. I call them for a GE washer front door gasket replacement (very specific task). I bought the spare replacement, I asked several times (by messages) the cost of the service. They did not tell me, on the contrary, at the moment of the tech visit, they asked to charge me almost $400 dollars for that service (a new washer machine like the one I have costs about $650). The technician charged me $96 (he could not tell me the cost of the replacement by phone because of their system?), and offered his own services on the side. Even, he recommended me another company to be more fair with their prices. PULS, this conduct is VERY dishonest. I felt scammed. Yelp needs ZERO STARS grading for these kind of scammers. read more

I booked an appointment with PULS on July 27, 2025. This is our first time using PULS. I called them out to fix our 1 year old Samsung refrigerator that wasn't cooling. The technician did not perform ANY diagnostics via the interior control panel or the computer app that links to the appliance. He merely removed the back panel & said that either the compressor and/or evaporator were bad & that we had a freon leak. He said "repairs were very expensive with his company" & "either way, no repair today," collected the service fee ($96!) & left! If I could give ZERO STARS, I would. This was a complete ripoff & waste of money!!! A different company came out today & there was no problem with the condenser or evaporator, nor was there a freon leak. The problem was a broken fan motor, which the new company will replace tomorrow. Don't waste your money on PULS! read more

I requested the service for my dryer. The drum was not spinning. The tech came on time, he assessed the situation and determined that the reason for it was simple. The belt was broken. Then he told me that he was going to put the input on the system so I could get the estimate for the job from puls. The estimate was $364. Wayyyy over price from my standpoint. My dryer costs brand new $450. But of course you gotta pay $89 for the visit. I showed it to the tech and his face said all. He was very professional but I did not make sense to pay for $364 for a new belt when I can buy a new belt and everything else for $450. read more

Bad bad BAD people!!! Felt like I've called theft scammer to come to my house for robbed!!! I called for help to fix our custom made refrigerator issues with not cooling and wanting to save foods being melting asap., and paid them over $2,000.00 within last 6months. They're basically theft!!! Terrible human scammers!! Technician guy pretending had to go next service if I don't make decisions after he took all parts freezer side and refrigerator size and food is getting bad and pressured me and manipulated me to agree amount of $1,000.00 to paid the company or pay him $700 to fix! I had no choice about to save the mess and paid him $700!!! Now it's next day, refrigerator still not cooling and tried to called number that he gave me and it's bad number!!! Also, when Puls notified me with text that technician name is Alex but this guy says his name is Mark after I've paid him I'm warning you Puls , I'm not going to have you guys get away from this!!!!! read more

The Puls technician broke our dishwasher and we can't get anyone out here to even look at it. They just tell us that the tech said everything is fine. There are parts hanging down from the base of the machine, parts that weren't put back in, and the door feels like it is going to fall off. This is an expensive dishwasher and we would like a resolution from the company. This is the worst service I have ever received. read more

Puls - Mobile Phone Repair Near Me

I agree with everyone else. They cancelled my confirmed appointment today after I waited for 2 hours because they said the tech tried calling me to confirm the appointment. How many times do they expect people to "confirm" their appointment? read more

Don't use this company, they will provide a terrible service, then try to scam you out of the money you paid them for that terrible service. I paid close to $500 for a refrigerator repair, only for the fridge to stop working less than 12 hours later. There was a 90-day warranty on their service. I then requested a refund and was told a tech would come out to pick up the replacement part in order to issue the refund. After waiting 2 hours the tech never showed. I called and was told he wasn't coming anymore because I was going to be buying a new fridge and they would issue the refund. I called 5 different times over the next 2 1/2 weeks to attempt to get my refund. The first 4 attempts were useless as they kept pushing me off saying they were investigating. Even after speaking with a supervisor, I was told they would look into it and get back to me. They never did. Finally on the 5th attempt and after being on hold for 30 minutes I was told they would refund me, but not the full amount, they would be deducting $89 for their technician "diagnosing" the issue. I explained they did no such thing; they actually misdiagnosed the problem. The supervisor told me that if I paid for a separate company to prove it was misdiagnosed they would refund the $89. They said this knowing I no longer had the fridge and that it would cost more than $89 for another company to do that. Even after explaining if their tech had showed up there would be no dispute, they still refused the full refund. We will see if I even get the refund minus the $89, I was told I would, but time will tell. Do yourself a favor and stay away from this company. Not only do they not fix what they claim they will, they will do everything they can to make you want to give up fighting for a refund by providing terrible customer service. read more

BEWARE - Do not book any service through Puls. They cannot hold their scheduled services, customer service is complete junk and they will ha e you waiting around all Do for incompetent technicians. I would give them a negative Star rating but but 1 is the lowest you can go - Another California Based company that doesn't care about you the customer. read more

Value is terrible. $500 for a switch replacement on a microwave. Main issue is not the actual cost, but the fact the tech never discussed the cost of repair before completing the job. I would not have agreed to a $500 repair on an old microwave. I would have paid the service call and bought a new microwave, but never given to opportunity to review options. read more

Beware! We had a TV hung--guy did a great job. However, we were unaware by signing the paperwork we were signing up for a $40 monthly membership. Took me months and multiple calls to get it out of it. And as a bonus! I was charged $77 in cancelation fees for something I did not want or need in the first place. So slimy and sneaky. But to be fair the guy who hung the TV was wonderful. I just don't like all these sneaky "membership stuff". read more

Puls - Mobile Phone Repair Near Me

Puls is one of the biggest scams I have ever come across. I became a member about a year ago. I paid for their high level membership ($59.99) per month. My recent experience with them over my dryer repair is unbelievable. I had a technician show up about two weeks ago and claimed that the problem for my dryer was due to the vent not being cleaned, he charged me money to "clean" inside the dryer ($161) on top over the service call fee. I had my dryer vent cleaned and the problem still persisted. The same technician showed up last week and "repaired" the dryer and left. The dryer did not work again. I tried to call puls because their policy is if they cant fix it, they will replace the appliance. I had a supervisor play phone tag with me and the message he left was that "based on the the team's review, you will need to pay more money for repairs". That sounds like complete BS. It is a good way to frustrate and make customers leave. I canceled my membership just today. Do not listen to this company and all of their gimmicks, they are con artists in the truest sense. read more

I asked them to fix a washing machine. They came out and said it needed a new pump and charged me $400. Upon trying the machine again, it didn't work and have not sent anyone out to fix it. read more

Leonard was our technician. We had an appointment time between 10-12. I sent a message at 1245 for an ETA, no response. He called at 2 and said he's 30min away and still didn't get here until 305. Got here and said got a broken oven.... Didn't say hello my name is ... I'm here to fix your oven and was being just plan RUDE. I would not recommend this company/technician. read more

I wish I could leave zero stars. Someone by the name of a Jose came out to fix a heating problem with my dryer. He took the whole thing apart fix the issue and created another one. We were charged the service fee with Puls and paid that by credit card. Jose told us he was only able to accept cash for his services. So, we paid him cash and now the company has been giving the run around for 3 days. We are keep getting told they are waiting to hear back from him, and if they send a new tech out, we will be charged another service fee to figure out the issue. Please RUN far away from this company. The email address that was used to book the appointment was 504-909-7717/drew051107@gmail.com I left my contact information and no one has yet to reach out to me. I called them on yesterday. I was told they are still trying to get in contact with the technician. I was told a manager will give me a call back, and still nothing. Please RUN FAR away from this company. read more

Our dishwasher broke and the repair service came out the next day. The man who was here seemed to know absolutely nothing about dishwasher repair. He pulled out the dishwasher and looked around, then said that he put in a part to repair a leak, but it did not seem like it. After an hour and a half, the charge was $340. Nothing was fixed or changed. A week later, (still no working dishwasher), we were told that they were looking for a new part which would cost another $150, plus service charge. We have spent 2 days trying to cancel and were refunded a partial amount for absolutely nothing except a huge headache. I would absolutely not recommend. read more

I was really impressed that they could get someone out the next day at my conveince. My wife stayed home with our 2 year old and 45 minutes before the appointment, we were notified no one was coming, because of "high demand in our area".... What a joke! read more

Don't use Puls, the technician Edward, ordered the incorrect part for my dishwasher, ordered another part, called me from anonymous #, no left message or text and because the call was not answered, called Puls and cancelled my service. Puls refuse to refund me! read more

I needed to get the lock kit replaced on my washer, so I tried setting up an appointment online with Puls for two days later. I got a call from them while I was at work and couldn't answer, so they left a voicemail saying that the cost for the service would be different than on the site. They said to give the num a call back and they'd get me more pricing information. So I tried calling the number back after I was off of work and the next day but no one answered. after that, I called the main service number and got a rep named Julie who said she would reach out to the service team and check if they were available. She only left me on hold for 5 seconds and was back and said the other team wasn't available but she'd let them know to call me back. And even though I told her my name 3 different times and spelled it out, she kept saying it wrong. Terrible service. But 6 hours after I got off of the call with her, I still had not received a call and it was an hour from their closing time. So I called the main service number again but I got the same rep again. This time I asked if she could just transfer me to the Service Team because I needed to know the service fee amount bef the technician came the next day. The lady literally hung up in my face when I asked that. I canceled the service appointment immediately. At this point it's giving scam. Because I've never experienced a legit company giving service that horrific. read more

If there's a zero rating or even a minus rating, that would be them. Horrible service! My husband set an appointment to fix our fridge a week ago, they said technician will come but never showed up. The husband followed up, then they showed up the next day, tech said "the board is broken and need to order parts" and the tech even asked for partial payment. Never showed up on the said return date, they said the ordered parts was not available and we have to wait for a week. We waited, all the food got spoiled, even my mom and dad's medications almost got wasted. Came the day they said to finally fix it, tech installed the parts with instructions, we followed. The fridge was not fixed at all after a day, had to email them again, they said we need to make another appointment. We don't want to wait anymore since a fridge is a necessity, we had to buy a new one and asked Tuls for a refund, but their "customer support" keeps saying the job was "completed" and that there is a " warranty service" for 90 days and we can always ask them to fix it. We are not stupid to keep the broken fridge and wait on them to fix it. They don't want to refund. They are a FRAUD company, DO NOT TRUST THEM! read more

Total waste of money. No follow-up after making contact that original issue had not been resolved. I had to call another company to resolve the issue. Extremely disappointing. read more

I received a quote on their website, called and confirmed and scheduled a visit. The gentleman they sent came by himself to mount an 85 inch tv so I had to assist. Then I was charged a significant portion more than. I was quoted and their customer service refused to assist in what they said was an error in pricing. read more

Puls is THE PITTS! Yesterday, a refrigerator repairman named Ulises said he would be @ my house between 3 & 5. Well, @ 5:15 he called. Not to apologize for being late & that he would be @ my house ASAP. Instead he said, "I can't come today, I'll be there tomorrow." Notice he didn't tell me that several hours before his time frame BEGAN, but, instead, 15 minutes after his time frame ended. As we hung up the phone yesterday, he said he'd be here TODAY between 3 & 5. Well, it is 5:10 & he has still not arrived. So, for the second day in a row, Ulises & his company PULS has let me down in a big way. read more

Scheduled an appointment for Saturday 7/27 between 1400-1600 to have a dishwasher checked. At 1300 I received an e mail that due to high volume I would have to reschedule. They are a waste of time read more

Terrible! They cancelled my service call within the time frame of my service call with an email and text that they couldn't find any technicians. I waited and rushed home from work for that?!? Do not bother with them. read more

I would give 0 stars if I could. I paid over $550 for a refrigerator repair. The technician came out twice to repair our appliance but was never able to fix it. I called him again but he would not respond to my messages. I even engaged Puls and the tech would not respond to him. I finally asked for a refund and bought a new refrigerator. Now Puls is saying they will not refund my $ unless another tech can come out and diagnose my issue....too bad Best Buy took my defective refrigerator when they brought my new one. Seriously disappointed. Don't use unless you want to be scammed! read more

Bad. Our electric dryer wasn't drying. We figured it was the heating element. Decided to try Puls. Male tech ws clean-cut but spoke zero English, and arrived with a female interpreter who spoke broken English. He looked at the machine, diagnosed a dead heating sensor, and left. Afterwards my wife pushed a button to see if the machine would spin (which it had even when not heating) and it sparked and smoked! The tech came back, and had no explanation. He quoted an inflated price for fixing the heating element and sensor, though he recommended replacing the machine. We paid the service call fee of $89, but aren't sure of the diagnosis. Live and learn! DON'T use Puls. read more