3RD UPDATE: my sons check engine light has come on for the 3rd time and is back at their dealership…read morefor the 3rd time. Today the owner cussed my son out and didn't want to give him a loaner even tho the car has now been in their possession more than it's been in my sons at this point. It hasn't even been a month and it's there the 3rd time. I filed a report with the dmv and opened an investigation of their dealership and also opened a complaint with the FTC. The fact they "fix it" and a few days/ week later it's in their shop again is crazy and the owner is taking crazy to the wrong kid, PERIOD!
IN RESPONSE TO THEIR REPLY- U ARE SKIPPING OVER THE WHOLE FACT THAT IN JUST 2 DAYS AFTER PURCHASE IT BROKE DOWN, U OBVIOUSLY DIDNT FIX IT BECAUSE IN 5 DAYS AFTER YOU "FIXED" IT, ITS BACK AT YOUR DEALERSHIP FOR MAJOR PROBLEMS!!!!!! In just 11 days since purchase it's back at your dealership for major issues where the car isn't even drivable. It shouldn't be having problems, PERIOD! U sold my son junk!!!!!
BUYER BEWARE -- DOCUMENT EVERYTHING
My son purchased a 2019 Nissan Kicks from this dealership. Two days after taking possession of the vehicle, the dashboard lit up like a Christmas tree. Multiple warning/sensor lights came on, including the CHECK ENGINE LIGHT.
We immediately contacted our salesman, Omar. Instead of taking accountability for the fact that a vehicle they had just sold was already experiencing significant problems, we were met with excuse after excuse and attempts to minimize and deflect from the issue.
The dealership took the vehicle back to supposedly "fix" it. My son was without his vehicle for approximately two days, causing him to miss work and lose money.
He received the vehicle back, and only FIVE DAYS LATER, THE CHECK ENGINE LIGHT IS ON AGAIN. Now the vehicle is also shaking when driven above approximately 35 MPH.
At this point, this is no longer a minor inconvenience. We have serious concerns about whether this vehicle is safe to drive and whether the underlying problem was ever properly diagnosed and repaired in the first place.
I contacted Omar again and told him the dealership needs to arrange for the vehicle to be towed back and properly diagnosed and repaired. His response and attitude have been unbelievably unprofessional and passive-aggressive. That approach might intimidate some customers into giving up. It will not work here.
For anyone purchasing a used vehicle in California, KNOW YOUR RIGHTS AND DOCUMENT EVERYTHING.
California's Car Buyer's Bill of Rights imposes specific requirements on licensed dealers, including disclosures and additional protections applicable to used-vehicle transactions. Dealers must also provide buyers with an NMVTIS vehicle-history report. If a vehicle is represented as "certified," California imposes additional inspection and disclosure requirements. Vehicle Code §11713.18 addresses California's certified-used-vehicle requirements.
If this dealership qualifies as a buy-here-pay-here dealer, California Civil Code §1795.51 requires a written warranty lasting at least 30 days or 1,000 miles, whichever occurs first, and provides remedies when a covered vehicle does not conform to that warranty.
California's Song-Beverly Consumer Warranty Act, including Civil Code §§1793.2, 1795 and 1795.5, may also provide protections depending on the warranties accompanying a particular used-vehicle sale.
And when repair work is performed by a California automotive repair dealer, Business & Professions Code §§9884.8 and 9884.9 and California Code of Regulations, Title 16, §§3353 and 3356 impose documentation requirements. Repair documentation must identify work performed--including diagnostic and warranty work--and invoices must identify supplied parts and state whether those parts were new, used, rebuilt, or reconditioned.
So this time, we will be requesting complete written documentation of the diagnosis, trouble codes/findings, repairs performed, and every part replaced, including whether each replacement part was new, used, rebuilt, or reconditioned. We will also be preserving every text message, repair order, invoice, warranty document and communication concerning this vehicle.
What concerns me most is the pattern: problem within two days dealership "fixes" it vehicle returned check-engine light and drivability problems again within five days.
That does NOT inspire confidence that the vehicle was properly repaired.
I strongly recommend that anyone considering purchasing a vehicle here have it independently inspected before signing anything and keep copies of every document and communication.
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