1. Ideal Appliance Solutions

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    Ideal Appliance Solutions

    5.0 (6 reviews)
    Open • 9:00 am - 6:00 pm

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    Response time

    1 day

    Response rate

    100%

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    2 months ago

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    John J.

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    22 days ago

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    10 months ago

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    John J.

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    5 months ago

    Excellent service! Highly recommend! Keith and John took the time to explain the problem and were quick to resolve it.

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    My home in Austin is stone covered in a mortar slurry. I could not find anyone willing to repair…read morethe finish. I call ABC Handyman service and they had someone with experience in the process. They arrived at the appointed time and began prepping and cleaning. They spent time mixing sand and mortar mixes to get the right color. They did the entire front of the house and some columns supporting a front pergola. I was skeptical but the finished product exceeded all expectations. The repaired area matched the older surface exactly. I could not be happier with the project. It took a few days and was not cheap but I feel I got value for the money and a quality product. I have used the handyman service several times and have never been disappointed . They really stepped up when no one else did. Don't overlook ABC when you have a unique project. They have a lot of experience in many types of services and a one year warranty. I recommend them highly.

    Our HVAC system is only one year old. We purchased it through ABC and have kept up with all…read morerecommended maintenance through them. Despite that, the system failed after just one year. When we submitted a service request, a technician came out and determined that a part needed to be replaced. A follow-up appointment was scheduled, but it was canceled the morning of the appointment. No one contacted us to reschedule, and I had to follow up myself. It ultimately took about a month and a half for a technician to return, only for them to determine that an additional component was broken. We were then told that this issue had likely developed because the original problem had gone unresolved for so long. After another delay, they finally returned and completed the repair. I paid the invoice and believed the matter was resolved. The technician specifically told me that no charges would be due until the work was completed, and when I asked whether the payment covered everything, he confirmed that it did. That is why it was so surprising to later be contacted and told that we owed additional money. The most disappointing part of this experience was the management team. Joel, the HVAC manager in particular, was rude, dismissive, and unwilling to help resolve the situation. Multiple times I was told that Joel would call me, yet weeks would pass without any follow-up. The last time I was told to expect a call, he never contacted me at all. To make matters worse, everything should have been covered under warranty. Unfortunately, that warranty feels nearly meaningless when the labor charges are so excessive. From the repeated scheduling issues and lengthy delays to the unexpected additional charges and poor customer service, this has been an extremely frustrating experience. Based on how this situation was handled, I cannot recommend ABC HVAC.

    Dragon Heating And Air

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    I was referred to Dragon Heating and Air by my neighbor. I asked them to look into a complaint from…read moremy renter that the A/C wasn't cooling enough in the 100+ temperatures. Joe was very thorough in analyzing the HVAC system, finding nothing wrong and indicating that the renter should consider changing the filter more often. He noted that the coolant was just a bit low, and I decided to put another pound. Throughout the service, Joe was courteous and thorough. I never felt that I was being oversold or being overcharged. All the costs were quoted up front with no surprises. Prices were reasonable as well. Dragon Heating and Air will be my go-to for any other HVAC work of my properties. Thanks Joe!

    Joe provided an incomparable service to our family and went above and beyond to help solve a…read morerecurring problem when other companies had given up on us. We were preparing to spend tens of thousands of dollars on an entirely new unit when Joe, after hours and hours of service and research on our behalf, identified an error that occurred when our home was built and caused our entire system to fill up with dust. I cannot tell you how grateful we are to Joe for saving our family tens of thousands of dollars and for taking the time to find the problem. He was diligent and determined. His professionalism and his subject-matter knowledge was unmatched. I have recommended him to all my neighbors and will now ONLY use Dragon Heating and Air for any future needs. THANK YOU JOE!!!!!!!

    Ideal Appliance Solutions - homeappliancerepair - Updated October 2026

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