Had trouble with our fridge and then had trouble with the first company (Freezer Man) that we…read morecalled and they were terrible. I called Balcones and Michael got back to me in 10 minutes, he was out to see us in an hour...unfortunately, our problem was bigger than we originally thought and he recommended that we purchase a new refrigerator...the cost of repair and possibility of it breaking again were high. Great service and very helpful in a stressful situation. Oh and he solved a problem I was having with my dishwasher. We know who to call now!

This is my second time calling Michael. He came out since we are having intermittent issues with…read moreour washing machine. He is as honest as they get. Said that the machine we have contains several boards that is hard to diagnose. In our case it's best to have Sears authorized repair since they are kenmore brand. It may be time for new ones as they are 10 years of heavy use and several self repairs. No charge for our visit.,

I had an issue with my refrigerator recently - it was not holding temp. and we had just bought like…read more$200 worth of groceries!! Thankfully I called and CenTex Appliance was responsive and fast. I called around noon and someone was able to come out the same day by 2:30pm! Definitely a great company to use. The technician was responsive and took the time to explain and show me how to keep the system clean!

Brandon was incredibly quick getting over here to check out my upright freezer. He diagnosed the…read moreproblem quickly and has already returned with the necessary part to fix it. His price was fair. His service was fast. And he was courteous. He's my new appliance guy.

Our new house came replete with issues, one of which was a new-ish refrigerator that had been…read moreseverely neglected by the previous owner. The ice maker had been crudely removed from the unit which had caused the control panel to malfunction. The fridge constantly ran too cold as a result and we would get ice throughout the unit. John came out to our house next day to diagnose the problem, and help us price new parts for the fridge. He was nice enough to reset the control panel free of charge and ordered a new ice maker. John's price was more than reasonable and he was patient with us as we had to wait a pay cycle to take care of this unexpected expense. He made himself available on the weekend to come out and do the ice maker repair. It is so nice to do business with a local professional who obviously takes pride in his work. John provided top notch service while being personable, knowledgable and getting bonus points for being really friendly to our pets. We now have an ice maker that works, a control panel that we can set to our preference and a refrigerator that doesn't freeze and thaw at random. While I hope we don't need John's services anytime soon, I'm glad to know we have a go-to repairman that can fix all manner of appliances in the kitchen and laundry room. I could not recommend John enough for fair and honest work!

We have had a HORRIBLE experience with John's appliance and repair…read more We had a new washer delivered, and the rental management company that takes care of our rental property hired John's appliance to move the new unit up the stairs, replace the old washing machine unit with the new one, and repair the belt of our dryer, and to replace the broken water collection tray under the units. The first time they came out, Alex and another young man spilled stagnate water all over the carpet on my stairs and living room floor without offering to clean it up. The house smelt like sewage for the rest of the day. They needed a part for the dryer, so they were unable to fix it at that time. However, the next day when trying to run a load, we discovered the new washing machine shook and danced around the laundry room with the dryer on top of it. The dryer almost fell on my daughter, who tried to stop it and would have if she hadn't screamed, causing me to run up the stairs just in time. The SECOND they came back out, Alex replaced the belt on the dryer and "leveled" the Washer. Alex was rushing to leave, but I asked him to stay for a load to see if it worked. I made the mistake of not putting any clothing in for the test, and it looked okay; I told him it might run differently with the weight of a load in it, but he was in such a hurry that I let him go. When we tried to run an actual load, it danced and tried to shake off the washer again. Again we told the management company, and this time we immediately texted Alex too. He asked me to take a picture of the back, but I couldn't at the moment, and then he ghosted me (like in other reviews) for multiple days. After the management company contacted John, they were promised to send someone out either that night or the following day to fix the issue. That Monday, Alex said he would come by the next day and get it fixed. He said he "forgot to take the shipping screws out" On Wednesday, after several attempts by myself and the management company, we finally got ahold of them, and Alex said he would come by. When he arrived the THIRD time, Alex still did not have the replacement tray and gave me attitude when I questioned him about it. After about five minutes of working on the washing machine, he was leaving and about to head out the door when I asked him... "Hey, can you please stay until I run a load, so we can ensure it runs properly like you had agreed to with the management company?" That set him off, and he raised his voice and said, "Why are you acting like I didn't stay the last time?" "You did stay the last time, but the management company already talked to you guys about staying this time, so we can make sure it is working." He rolled his eyes, and we went back up the stairs. I said, "I'm sorry; I'm a little frustrated because you have been telling me every day this week that you were going to show up and then ghosted me when it came time to do the job." "I never said I was going to come to fix this." He replied "Would you like me to show you the text messages you sent me?" I asked "YOu know what Im out of here!" He yelled and left. I called the management company and told them what had happened. They called John's appliance.... It turns out that he did get the washer working, but he did not connect the dryer exhaust to the hose, so the hot air gets put outside. The management company says he will come back. He comes back, but he does not say a word to me. I direct him to the problem. After about ten minutes, he starts to leave again. "Are you finished?' I ask "Yeah," he says as he exits the door. I decided to check his work. The picture below is what he left us with. While I'm taking the picture, my wife went out to stop him. I don't know exactly what was said, but he said that's the best job he can do and called my wife crazy. KEEP IN MIND The picture included with this review is the "BEST" they can do. I am completely appalled by our experience.

I called Ideal Appliance Solutions yesterday about my Frigidaire refrigerator, and Sebastian was…read moreremarkably knowledgeable, kind, and generous with his time. He listened carefully to what was going on, quickly identified the actual issue (not what I mistakenly believed), and gave me clear, straightforward guidance on how to handle it. Finding someone in home service who operates with this level of honesty, integrity, and genuine dedication to helping people is rare. His rates seem fair and his availability great, but above all, his willingness to go above and beyond for a customer is what truly sets him apart. Btw, rates are listed right on the company website. Wow! This kind of transparency is unusual and a time-saver too! I will absolutely be contacting Sebastian for all my appliance needs and cannot recommend Ideal Appliance Solutions and him highly enough!

Great service! Found my issue right away and got it fixed quickly. Highly recommended.read more

This appliance repair shop is the best. I think the technician's name is Ryan. In any case he was…read moresuper knowledgeable and helpful in letting me know my washer was toast and would be best to replace instead of repairing it. My washer was under warranty and I appreciate him being candid with me and not trying to sell me on an expensive repair. I called and he came out the next day and submitted the claim for me to get it worked out. They have in stock a bunch of parts, so if you're fortunate to need a replacement part, they may have it immediately and you won't have to wait for it to be ordered. I've also used them for other appliances and every time I've been very satisfied. They're efficient and skilled and it's a small shop, so you talk to a real person and a short turnaround for a service appointment.

Ryan diagnosed our washer's problem and ordered the necessary part. The part arrived and was…read moreinstalled 4 days later. The repair cost was much less than a replacement. Ryan is a friendly guy and very experienced in appliance repair. We have used All Appliance Parts in the past and will do so again for any future appliance repairs. Highly recommend.

So very happy with the good service from their front office to serviceman Jose Dorwtes. He was…read moreprofessional, courteous & performed a thorough diagnostic on our washer. I appreciate his honesty & leaving our washing area immaculate. Highly recommend American Home Appliance.

If you need an appliance repair person that also works on Samsung, American Home Appliance is your…read morego to! He answers his phone!! No scheduling through a third party.

Our dryer was knocking and banging so I thought for sure the worst!…read moreWe asked around for the best and we found Balcones , he came out and diagnosed the bad part and fixed our dryer immediately! He definitely knows his stuff and is a great people person! We won't call anyone else in the future because he will handle all of our appliance needs.

I called Balcones appliance repair on a Monday since our dishwasher quit working and didn't have…read morethe tools to diagnose electrical. Michael came out and diagnosed why my dishwasher wasn't powering up. He had to order a thermal fuse and took a couple of days to come in. By Thursday he was back and installed and it's running like new! He is very prompt, polite, honest, and outgoing and his fees were very reasonable.....so this is why I rate Balcones Appliance Repair 5 stars and highly recommend!

Had to repair the blades on my cadet ride on Mower,did a wonderful job. showed up on time. Didn't…read moretake long to get it done.

Grant is Great! My washing machine was making noise so I made a video of the machine during the…read morespin cycle. I called Grant and sent him the video. He was able to diagnose the problem, order the part and set up an appointment the nest week. He showed up (which is a big thing for me) installed the new part and as he was leaving asked me to follow up after my next load, which I did. Grant and his assistant Toby were clean and speedy. Super nice and very professional. I will be using him again. Watch out Grant!