Positive is that Ivan took very good care of us and provided exceptional customer service as we…read morewere purchasing our car. He made the time go by fast with good conversation and laughs. Ask for him and he will definitely take care of you. The issue I had was during the appraisal because I was presented with a value which was $2,000 less than the online value. This was primarily due to a very small dent in the inside door jam because of the seat belt buckle got caught when I closed the door. The appraiser noted that it was structural damage?!!? Ivan even admitted that the car was pristine otherwise and even suggested that selling it to a private seller might be better. No budging on the value of the appraisal or the price. I could've walked away but the very low mileage of the car we were buying was too good to pass up.

Sal at CarMax Duarte made the entire car-buying experience exceptional. He was professional,…read morefriendly, attentive, and incredibly efficient from start to finish. When we returned the next evening to pick up our car, he was there exactly when he said he would be, had everything ready to go, and made the entire process smooth and stress-free. There was absolutely no pressure, no haggling, and no surprises--just outstanding customer service and a fantastic overall experience. I would highly recommend asking for Sal if you're shopping at CarMax Duarte.

Recently sold my vehicle here and received a fair offer, amazing service, and made the sale as…read moreseamless as possible even offering as much help as possible to make sure I was comfortable with the sale. They are not like other retailers that give bad offers and ask you to deal with it. They are very reasonable and are willing to negotiate for the right car. Shout out to Tyrel and the whole vehicle acquisition team. When I arrived to the facility for the sale, everyone at the facility greeted me and treated me like a customer. They made me feel at home even if I wasn't buying a vehicle. Shout out to Mike. I don't write reviews often but I had to for this dealership by the way I was treated and respected. If I am ever in the mood for a Honda, I am coming straight here and they definitely made a future customer.

I wanted to update my review because I appreciate how the manager and my advisor handled my…read moreconcerns. Once I brought everything to their attention, they were responsive, stayed on top of the situation, and made sure the issues with my car were taken care of, including replacing the fuel door actuator. I was definitely frustrated with the situation , but I appreciate that they listened, communicated with me, and worked to get everything resolved . In the end, they took care of the issues and made sure I was satisfied with the outcome. Thank you to the manager and my advisor for following through and helping turn a frustrating experience into a better one

If I could give them 10 stars I would. I took my Tahoe in for service and was greeted immediately…read moreby service advisor Daniel Rodriguez. He was kind, professional, but most importantly he was knowledgeable. He walked me out to my truck so I could visually see what was wrong and how they were going to repair it. He kept in contact and gave me daily updates on the progress. Although it took a few days to repair, he made my visit easy and stress free. Needless to say I will be coming back. Completely satisfied 10 stars!

I'm updating my review to reflect what's happened since my last post…read more My truck has been at the dealership's service department since June 25. I finally picked it up on Friday, July 10, hoping everything had been resolved. Unfortunately, on Sunday, July 12, after only a short time of having the truck back, the check engine light came on again. Before picking up the truck, I specifically asked that all diagnostic trouble codes be addressed--not just one issue. My understanding was that there were multiple fault codes, including the turbo gasket, the auxiliary coolant heater pump, and other related issues. Unfortunately, it appears only one repair was completed, and now the check engine light has returned. I reached out to the dealership again but have not yet heard back from Edwin. I do want to recognize Danny, the service advisor, for taking the time to contact me. Even though he was off on Monday, he reached out to let me know he would be back on Tuesday and would do his best to arrange a loaner vehicle. I truly appreciate his communication and willingness to help. The most difficult part of this experience is that I purchased this truck nearly a month ago specifically to tow my food trailer for my business. Instead of being able to work, the truck has spent much of that time in the repair shop. As a small business owner, every day without my tow vehicle means lost income, while I'm still making payments on a truck I haven't been able to rely on. I understand that repairs can sometimes be complex, but I simply hope the dealership will thoroughly diagnose and repair all of the underlying issues this time instead of addressing only one fault at a time. I purchased this truck because I needed a dependable vehicle for work, and I just want it to be safe, reliable, and operating the way it should. I sincerely hope my next update is a positive one.

Best experience Best…read moreexperience I love my car Emilio jr. is way better then Emilio Sr.

Best service ever!! Emilio is so nice and attentive, if you are looking to buy from small…read morebusinesses, this one is it!! They will give you a great deal and accommodate to your needs! TOTALLY RECOMMEND!!

I had a great experience purchasing a 2023 c class from Mercedes Benz of Arcadia. Kevin Wang made…read morethe entire process smooth from start to finish and was helpful in all aspects of the purchase from test driving the car to filling out paperwork. Kevin was quick to respond over the phone and provided excellent support and helped me promptly take care of a small issue with the car's front windows. Overall I really enjoyed my experience at Mercedes Benz of Arcadia and Kevin made the whole process super easy.

I had such a wonderful experience purchasing GLE, and I'm so grateful that I had Bruce to help me…read morethrough the process. From the very beginning, Bruce was incredibly kind, patient, and genuinely caring. He never made me feel pressured or rushed, and I always felt like he truly had my best interests in mind. Buying a car can sometimes be stressful, but Bruce made everything feel easy and comfortable. He took the time to listen to what I wanted, answered all of my questions, and patiently explained every detail to me. I really appreciated how honest and straightforward he was throughout the entire experience. What I appreciated most was that Bruce didn't just treat me like another customer. He was warm, attentive, and truly went the extra mile to make sure I was happy with my decision. I left the dealership feeling excited about my new Mercedes and very thankful for the wonderful experience.

Picked up a car here from Andy Lin, and all I have to say is that these guys provided the best…read morecustomer service hands down. My deal wasn't easy to deal with as I had to get a vehicle trucked in from another state, and they seriously went through a lot of work to make everything possible (not just the trucking part). Andy was very professional, friendly, and patient with me throughout the entire process; You can tell that he genuinely cares and thinks in the client's best interest. It's rare these days to be able to find someone you can really trust for things like this. If you're looking to get a car, oil change, do body work, or anything car related, the team here can help you out with pretty much everything. They are car enthusiasts; they know what they're doing and are passionate about what they do. A huge thank you to Daniel and Tony as well for all the help!

I Recently purchased a Audi A4 from this dealer : ) Tony was very helpful! He gave me a pretty good…read moredeal. Good service!

Great car selling experience! Everyone was very courteous and transparent in their communication…read more They worked with me on aligning to a price I was satisfied with. They didn't do any stalling and I was in and out in what felt like no time. Definitely will be going back if I ever need to sell another car.

Traded in my Tesla Model X for 2020 defender! couple days ago sals from the dealership called about…read morethe newly arrived defender,Perfect for someone like me who loves off-roading hiking in summer and skiing in winter.Best customer services, fast efficient experience better than any other dealers I encountered with! Got my loan and paper work done into the same day! Wanted to Recommend this place to everyone Thank you so much!

I always take my car for the service to bmw of Monrovia. Great service, very professional team…read more Giovani always helpful and friendly.

I couldn't be happier with the service I received from Yury and the entire team at BMW of Monrovia…read more I recently purchased a 2026 i4 eDrive40, and the sales experience was outstanding from start to finish. I highly recommend this dealership to anyone considering a BMW--they truly make the process smooth and enjoyable.