Bought my Silverado 2500 here! Shopped around at local dealerships but the service and attention I got from the team ( Mike and Andrew) was what sealed the deal. I would totally recommend bringing your business to Sierra if you're looking for a Chevrolet. read more

I'm updating my review to reflect what's happened since my last post. My truck has been at the dealership's service department since June 25. I finally picked it up on Friday, July 10, hoping everything had been resolved. Unfortunately, on Sunday, July 12, after only a short time of having the truck back, the check engine light came on again. Before picking up the truck, I specifically asked that all diagnostic trouble codes be addressed--not just one issue. My understanding was that there were multiple fault codes, including the turbo gasket, the auxiliary coolant heater pump, and other related issues. Unfortunately, it appears only one repair was completed, and now the check engine light has returned. I reached out to the dealership again but have not yet heard back from Edwin. I do want to recognize Danny, the service advisor, for taking the time to contact me. Even though he was off on Monday, he reached out to let me know he would be back on Tuesday and would do his best to arrange a loaner vehicle. I truly appreciate his communication and willingness to help. The most difficult part of this experience is that I purchased this truck nearly a month ago specifically to tow my food trailer for my business. Instead of being able to work, the truck has spent much of that time in the repair shop. As a small business owner, every day without my tow vehicle means lost income, while I'm still making payments on a truck I haven't been able to rely on. I understand that repairs can sometimes be complex, but I simply hope the dealership will thoroughly diagnose and repair all of the underlying issues this time instead of addressing only one fault at a time. I purchased this truck because I needed a dependable vehicle for work, and I just want it to be safe, reliable, and operating the way it should. I sincerely hope my next update is a positive one. read more

Sierra Chevrolet of Monrovia - Auto Repair Near Me - Monrovia, California

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Be aware!!! Two Very un helpful service advisors male and female with no knowledge of Chevy vehicles giving advice, should have listened to their own mechanics last time I was there. I was warned. no customer courtesy or support just plain out rude Can't believe some people are just there for a paycheck, I've purchased several vehicles from Sierra aways great service advice in the past don't know what happened I won't be returning taking my business elsewhere and every one I sent to them also. training people to do better. read more

DO NOT PURCHASE ANYTHING FROM THIS PLACE......i Purchase a 2022 Chevy Malibu on 7/25/2026 and within 3 WEEKS THE CHECK ENGINE LIGHT CAME ON......I wish I would have read the reviews before I even came into this place.....im so disappointed with my purchase.....and this AI generated manager with her responses just prove they don't care about customers and their concerns......what ashame this location is...Was lied too by the manager that day(i forgot his name...heavy set guy) was told the engine and transmission was recently worked....what a LIE that was read more

Came on a Sunday afternoon. Was immediately greeted by Manager Will. Was told that the vehicle I wanted wasn't in stock within a 50 mile radius. Said he had no way of knowing when the next inventory would arrive. Also said he couldn't contact other dealers for their inventory information. Will was very professional and referred me to the EV specialist Andrew. Fingers crossed I would get contacted, but not expected so. Didn't get anyone's business card or contact information, which was unusual. Felt like they didn't want my business. read more

I was helped by Tanya. Let me tell you she was so professional so on point took care of my car. I got me a rental car. Got all the situations I needed taken care of. It was fast service. It was great service. If you go in the Chevy you definitely got to ask for Tanya because she is on point with making sure that you get taken care of. But I'm so grateful for my service. Highly recommend it. read more

Bought a used truck a couple of weeks ago. It smelled like cigarettes inside and the salesman said they would remediate it before i take posession still isnt done. They sprayed scent and didnt work. The salesman said they would highspeed buff out some of the superficial scratches. That didnt happen after 3 times of detailing as well the detailing crew left wax in alot of crevaces. All scratches are done and smoke smell is done because i paid my detailer to do a proper job. Everyone was so ready to say they would take care of these little things for me until after i signed the paperwork. Steer clear of this dealership everything changes after they lock you in on the contract. read more

If I could give them 10 stars I would. I took my Tahoe in for service and was greeted immediately by service advisor Daniel Rodriguez. He was kind, professional, but most importantly he was knowledgeable. He walked me out to my truck so I could visually see what was wrong and how they were going to repair it. He kept in contact and gave me daily updates on the progress. Although it took a few days to repair, he made my visit easy and stress free. Needless to say I will be coming back. Completely satisfied 10 stars! read more

I came in to buy out my lease after receiving a quote the week prior. I was greeted by the same gentleman I had previously worked with and let him know I had secured outside financing and was ready to move forward. I had all of my documents in hand, and at first everything seemed straightforward--he was cordial and we began the process. As we went through the paperwork, he started asking for personal information such as my income and Social Security number. I stopped him and asked directly if he intended to run my credit. He told me no, that he only needed the info to link to my financing company. Minutes after he walked away, I received four alerts that my credit had in fact been run. When he returned, I confronted him. His explanation was that he was "mistaken." I reminded him that he could have walked ten feet back to tell me before doing it--he had no answer. He later claimed it was "policy" to run credit again, which was the exact opposite of what he had just told me. His excuse: he "misspoke." To be fair, he did offer a free car wash--but that doesn't erase dishonesty. I asked to see the policy he referenced. He told me they were getting it for me, but it was obvious he was just avoiding any accountability. After nearly 90 minutes, the finance manager finally brought me in to sign paperwork, and to my surprise, one of the forms was a credit check consent form. I refused to sign it because I never gave consent, and the credit was already run without my permission. They then admitted it was done by a "new sales manager," and that whether I signed or not, the credit run had already happened. At that point, I was done. Whether this was incompetence or something more intentional, it felt deceptive from start to finish. I drove away furious--and the only reason I came here in the first place was to upgrade to an Equinox. After three visits, all I'm left with are regrets. Unfortunately, I won't be returning to this dealership, and I won't be recommending it to anyone. Buyer beware--slimy car sales tactics are still very much alive at this location. read more

I was very concerned when my Chevy Bolt would not charge. I brought it to the dealer, and Marvin O, the service representative helped me. He was upfront and honest and a pleasure to work with. If I need to go back, I am definitely going ask for Marvin O. My only criticism is I wish they had more mechanics. read more

I had a terrible experience with them. They wasted two days of my time negotiating the car payment, only to find out that they never sent the credit application to the banks. read more

Took my EV in today for tire rotation. They were very busy, and although I had an appointment, it took almost 2 hours. During that time I got a text saying that if I needed anything to text the service agent. I asked for water and never got a reply. I later noticed a vending machine selling water. It would be a lot friendlier to have water and coffee/tea available like the several other dealers to whom I have gone. It wasn't a very congenial experience. read more

I've been going here for service of my '21 Silverado for a couple of years now. The only advisor I trust and use is Tanya. She's always been welcoming, prompt, and has great communication. Go see her! As for the rest of the department......... Ummm just go to Tanya!! read more

I originally called in to find out what could be done on my vehicle. I spoke with Danny Rodriguez and let me tell you something. He was absolutely amazing. New exactly what I needed and how to handle the situation. He was very accommodating to what I requested and I highly would recommend having Danny as my go go to person. I will recommend all my friends to him as well. read more

Danny provided outstanding service. He was attentive, professional, and made the entire experience easy and stress-free. I really appreciate his transparency and follow-up. Highly recommend! read more

What a great experience I had with Daniel Rodriguez in the service department, he was friendly knowledgeable and accommodating on my needs. He listened and did not push for additional services, made recommendations and explained the details and was a fair price. Highly n recommend his help at the dealership! Thank you, look forward to the next service! read more

Had a great experience with Danny Rodriguez really took care of my needs got me into what I needed and was just all around great to deal with A++ all the way read more

Tonya's the best. Due to extended warranty (Stay away from Warranty Solutions!!), repair was prlonged. No fault to Chevrolet or representatives. To much to explain but by far, Tonya went above and beyond! read more

Tanya helped take care of my chevy Silverado, she was attentive and informative. Will be bringing my truck back for every service.

Tanya was a fantastic service advisor who helped me repair a part under warranty on my volt. She even helped me catch an Uber ride back home. Highly recommend!! read more

I purchased a 2024 Chevy Trailblazer from this dealership in June of 2024. At 8,000 miles, I first complained about squeaking brakes. During that visit, they claimed the brakes were dirty and that was causing the noise, which seemed like a common excuse. When my vehicle reached 13,698 miles, I returned with the same issue. They said they couldn't find anything and "cleaned the dust off the rotors." The issue persisted, and I returned once more at 17,129 miles. Frustrated, I left a negative review about the ongoing problem. Shortly after, Marvin, the service advisor, approached me. He mentioned they had found a bulletin that indicated the front brake pads and rotors needed replacement. He stated they would replace the parts as noted in the bulletin but requested I remove the negative review at the manager's request, Jacob North. Believing they had found the source of the noisy brakes, I kindly removed the review. However, just 1,727 miles after this visit, the squeaky brakes returned. When I brought my vehicle back, they informed me they had done everything they could and implied the noise was normal. It's common sense that it isn't. It took three visits for them to reference the bulletin. If you are a customer looking for a new vehicle and reading this review, remember that you work hard for your money and deserve a vehicle without issues. If your vehicle encounters a problem, you want a dealer and service department that will stand by you and make things right, not one that says, "we just sell the cars." They are quick to assist when you're buying, but they don't offer the same support when it's time to make things right. They will leave you hanging. DO NOT COME HERE. GO TO ANOTHER DEALER. You deserve better. I will be posting this review monthly. My vehicle is now at 26,000 miles, the brakes still making noise. I don't want to hear generic responses by the dealer, I want to hear that you're gonna make things right. read more

Sierra Chevrolet of Monrovia - Auto Repair Near Me - Monrovia, California

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Excellent service and prompt attention to details. Great customer service by Joe. Honored the coupon and added a car wash. A nice touch. Tanya is super friendly. read more

I had a great experience working with Tanya Ruiz at Monrovia Chevrolet. She was professional, knowledgeable, and very easy to work with. She kept me informed throughout the entire process and made sure all my questions were answered. It's clear she truly cares about her customers and their vehicles. I really appreciate her honesty and excellent customer service. I highly recommend asking for Tanya if you need help with your car. read more

GREAT service!!! Had an electrical issue with my Truck and the technician had it figured out that same day! I had previously been to 3 other shops with no help finding my issue. Tanya was a great help and kept me informed the whole way through the process. I tip my hat to the shop and to Tanya who were both amazing! It was also great working with a service writer with a knowledge of cars. Highly recommend! read more

Tanya was great helping me out and did lot of legwork of reaching out to my warranty to get as much covered as possible. I highly recommend using her if you ever need to assistance on service if you ever bring your vehicle into Sierra Chevrolet read more

Tanya is such a great service advisor great customer service totally recommend her 100%

I recently had the pleasure of meeting Danny from the service department! He was so proficient at his job. I was expecting a long drawn out afternoon but with Danny's knowledge and attention to detail I was told exactly what the process would entail and all the coverage we had and that made this visit very satisfying! Thank You Chevrolet and Danny! A job well done! read more

My service advisor was Tanya. She was very professional and attentive to keep me informed on the progress of the work being done on my C8 especially when the service technicians encountered a problem that delayed completion of the work. I would definitely request her services ,as an adviser for any future work on my vehicles Tim K. read more

Went to look at a used bolt. When I asked about the price salesman quoted a price $3000 higher than the advertised price. End up agreeing to pay the advertise price and when he came back with the contract, it was $3000 higher for "dealer add-ons". Threatened to walk out and they went back to the advertised price, which I ended up paying. read more

ALL the people in the service department are kind and friendly. I always feel confident that the service will be trustworthy. I was there earlier this month(May) and they were very busy. When ABE TOVAR found out I had a nail in my tire and it was going flat, he squeezed me in their busy schedule and took care of the matter right away. Thank you so much ABE! You are the best! read more

The only reason why I keep coming to this particular dealership is because of Tanya. she knows I have a tight schedule with work so when I need service she gets me in and out very quickly. read more

Honestly disgusted by the lack of honesty and morality behind this dealership. I test drove a 2022 rav4 Hybrid, and a tire pressure sensor light was on. They said it just needed to be reset and would take care of it...that it was probably due to it being hot outside. So I went back, it was off, everything else seemed to be ok and I purchased the car. Now a week later, the tire pressure monitor light is still on, for THREE of the tires saying they are low. I keep putting air in them and even bought a manual tire pressure gauge to keep in the car but there is something seriously wrong and I believe they just didnt want to deal with replacing the tire sensors since it can be a labor intensive job. When I called the dealership, to let them know they had not actually addressed the faulty tire pressure sensors but simply shut it off/reset it..they were not having it, almost as if they didnt care because it wasn't their problem anymore and even said that it was due to it being cold!! Not only that but they told me the brakes had at least 50% on them and also a week later the brakes squeak so loud that people stare at me when I am reversing. I asked them to see a service diagnostic report or something to document what percentage the brakes were at multiple times, and was never given it, which makes me think they're probably at the brink of needing to be replaced. I really hoped that the stigma about dealership people and dignity wasn't true but I am so upset by this purchase and WOULD NOT recommend. They did the BARE minimum and I've purchased and leased many cars in my lifetime, and have never had something like this happen less than a few weeks later after buying a car. read more

Holy crap! I called to get my car serviced and ask for an estimate. They say, it was going to cost me roughly $2,800. And I was going to take it in, but they forgot to set up my appointment. I took it as the universe telling me you're getting ripped off. LOL. So I called one of old mechanics that switched repair shop, and ask him how check out my car. I wanted to change out all my fluids and oils, including transmission oil, all the check up for a car that's been sitting for a couple of years. They also changed the battery, and completeed everything within the same day for $350.00. Holy crap, I just saved myself $2,450.00 for not coming here. This place is an obvious rip-off. read more

I brought my boyfriend's car in for service, mentally prepared to pay, but Tanya gave the me the good news that it was FREE! I was happy that they didn't just try to take our money, and was fair by not charging. Thank you! Will definitely come back. read more

Today's service appointment was the smoothest and best experience I have had at this dealership. Tanya is great and makes the whole process very easy. read more

DO NOT WASTE YOUR TIME! Horrible service. No communication. I left my car for 12 days there and still no diagnoses of the issue. Advisor Marvin would ignore my text. His voicemail box is always full. Left a message to his supervisor Jacob and never called me back. Eventually got a hold of the supervisor didn't care at that point, I just wanted the car. Never again. read more

This review is just for the Service Department - specifically for Marvin, who is amazing. I've had service done from another rep (Jeremy) who was frustrating, unresponsive, and tried to upsell me. Then I got my case transferred to Marvin, who's been a dream to work with. He pointed out that my service was actually covered under warranty (something the other guys conveniently failed to mention, ahem), and always treated me with kindness, patience, and respect. Since then, I've had another issue with my car a year later and gone to Marvin again -- same great service. He hooked me up with a rental car once he realized it would take a few days to fix my car, all covered with my warranty. Always friendly, quick service, simply the best. Definitely ask for Marvin if you need anything done in the Service department!! They are under construction right now so they're tucked away next to the Subaru sales room. read more

First time I had been into the dealer and sometime for service on my 2021 Silverado. I met the new service writer Daniel, who said he'd been there for only a week. He was very friendly, professional and knowledgeable. Great addition to your service team. I did also enjoy the new remodeled guest area. read more

Brought our Bolt on for regular service. Danny took a look at a few things , made a few recommendations, and got things going very quickly. There were a couple of items that I asked about but it turned out they would be rather expensive (needing a lot of labor to get at them). Danny didn't push for me to say yes, just provided the information and said it wasn't a safety concern; it was up to us and we could take some time to think about it. Danny was both professional and personalable - it was a pleasure to do business with him. read more

Service was quicker than expected. Thanks to Tanya for asking if I had GM reward points, paid my bill with them. Staff is extremely friendly & professional. read more