I had an outstanding experience purchasing my new Escalade from this dealership. From start to finish, the entire process was smooth, straightforward, and completely stress-free. A special thank you to Robert Zepeda, who was professional, honest, knowledgeable, and never made me feel pressured. I've purchased quite a few vehicles from dealerships over the years, and this was by far the easiest and most pleasant car-buying experience I've ever had. I actually drove three hours to buy my vehicle here because working with Robert was so easy. He was responsive, transparent, and made the entire process effortless from the very beginning. The drive was absolutely worth it. The finance department was top-notch as well. The paperwork was completed quickly, efficiently, and painlessly. They respected my time and made the financing process simple and hassle-free. I truly appreciate everyone who helped make this purchase such a positive experience. When the time comes to upgrade in a few years, I'll definitely be coming back to work with Robert Zepeda and the team again. I highly recommend this dealership to anyone looking for an honest, professional, and enjoyable car-buying experience. read more

Crestview Cadillac - Car Dealers Near Me - West Covina, California

If you're looking for a Cadillac you got to go see Rob I got to the dealership at 3:00 I was out of there by 4:00 with my brand new car and turned in an old one I think that's probably about the fastest I purchased a new car why! Because Rob had everything set up and ready for me to go even had the car charged to 100% read more

I was looking for my first EV and James at Crestview Cadillac was very helpful in explaining the different models and features. I ended up test driving the Optiq Sport Model and wow what a great car. After driving the Optiq I knew that was what I was looking for in a Luxury type EV. James, Chris and Victor were great and very helpful with making the leasing process very easy. If you are looking for a Luxury type EV. I highly recommend going to see James at Crestview Cadillac and driving one for yourself. read more

Julie Johnso and her manager Chris, were absolutely pleasant and professional, and gave us the best deal out of five Cadillacs dealership that you were searching. If you are looking for this brand, I highly recommend you to come to West Covina, Crestview Cadillac store and explore their beautiful vehicles. Thank you Crestview Cadillac for your outstanding customer service and the most affordable payment on our new Cadilac optic EV read more

Crestview Cadillac - Car Dealers Near Me - West Covina, California

I've been planning to buy a new Cadillac for a while. I went to another dealer and took a test drive and found the model I wanted wasn't usually on lots and I'd probably have to order one and wait. I kept an eye out for my model - a CT5-V in black at all the socal dealers. Crestview got one and in looking around it was priced about $5,000 less than any other dealer for the same car. I called and lined up a test drive and met with Jason a sales rep. He was friendly and knowledgeable- not a high pressure car salesman type at all. He explained Crestview is family owned and that they sell cars at sticker, so no markup to have to negotiate down. I was able to qualify for a couple promotions and managed to save even more money. I spoke to the sales manager about some of them, and he also confirmed they don't play games, they're pretty straightforward on pricing. I was very happy with the deal and drove away that day with the car I had been looking for! Fast forward 2 weeks later and I hear a terrible sound coming from my brakes. I was sure the caliper was seized and it was going to need repair. Cadillac roadside assistance wanted to send me to the closest dealer but couldn't confirm when they would get my car or how long repair would take. I told them I wanted to go to Crestview because I had a good relationship. I texted Jason after hours on a weekend and he assured me he would be there on a Sunday to take my car from the tow truck and get it in for service first thing Monday morning. Both Jason and the sales manager called me first thing Monday morning and they made my repair a priority. Turns out a rock got stuck in the brakes and was a relatively easy fix. They gave the car a complete safety inspection, even though it only had 600 mi on it, and even washed it for me. I'm very impressed with the level of customer care and service Crestview has given me so far. I've owned other Cadillacs and dealt with other local dealerships, but Crestview has won me as a customer! read more

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James was exceptionally attentive and incredibly patient. To be honest, my mom can be a hard customer especially at her age now. She's picky, indecisive, and flip flops a lot on her decisions which can make it tough on me to move forward with things despite it being necessary. Our old Cadillac Escalade was on its last legs so we came in hoping to find a new one. I personally preferred a smaller car so we went with the XT6 below the Escalade. There was a silver one but it unfortunately got taken really fast by a couple who was there before us! Luckily, James found us a great option despite it being white. White isn't typically a color my mom wants but the pricing was better than the silver and the miles on it were still very little. Even better, the license plate had numbers my mom liked since she's superstitious about that!! Car buying process is always long but James did his best to help us out, answer our questions, etc. Since we couldn't take the car away same day, he was even willing to show up on his day off the next day to assist us with taking our new XT6 away. His patience and understanding has really made everything slightly less stressful. He even gave me time to discuss a lot of things over with my mom, who I needed to translate stuff from English to Vietnamese for. Overall, the experience was somewhat easier due to James. I'd highly recommend people work with James when they come to Crestview for buying, leasing, etc. read more

We had an absolutely amazing experience working with Robert at Crestview Cadillac. From start to finish the process was seamless, efficient, and completely stress free. Robert was knowledgeable, transparent, and genuinely cared about making sure we got exactly what we wanted. They worked with us to secure a great deal on the exact car we were looking for and never once made us feel pressured. Communication was clear, quick, and consistent which made everything so easy. The managers as well as the finance team were incredible too. Everyone we interacted with was professional, friendly, and truly on top of their game. You can tell this dealership is well run and customer focused. We drove off in our 2026 VISTIQ and could not be happier. If you are in the market for a Cadillac and want an honest, smooth, and enjoyable buying experience ask for Robert. Hands down one of the best car buying experiences we have ever had. Highly recommend. read more

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I've been buying cars from Crestview Cadillac for years, and honestly, I wouldn't go anywhere else. Every single time I'm there, the experience is effortless, enjoyable, and personal. Joline is absolutely amazing - she's helped me with multiple cars over the years, and she always goes above and beyond to make sure everything is perfect. She's patient, honest, and truly cares about her customers. She goes above and beyond to ensure I know every feature on whichever car I'm buying and how to use it. I hear the same thing from anyone I know who's purchased a car from her. The entire team at Crestview is incredible - from sales to service to finance, everyone is kind, professional, and genuinely cares. You can feel it the moment you walk in. It's such a rare thing these days to find a dealership that feels this welcoming. I've sent many friends and family here, and every single one of them has come back to tell me how much they loved the experience. I couldn't agree more - Crestview Cadillac is simply the best. I attached a few photos from purchases over the years. I will always be a customer of this dealership. Thank you to Joline and the entire team at Crestview Cadillac!!! read more

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Robert was patient with our family, walking through the vehicle's operation, and made sure we were treated exceptional in our purchase experience with perfectionist guidance! read more

Wayne, Peggy and Katrina are amazing!!! Highly recommend as the service is the very BEST along with repairs and maintenance. Communication is wonderful and they have best donuts and coffee in the lobby. I have owned my Escalade for 5+ years and beyond happy with how they have taken care of us. Manager Chris is also great. read more

This is our 3rd Cadillac at Crestview and the team there is always great. But this time, I have to give big thanks to Jason Kim for working out a great deal for us and for being patient with our concerns. I am loving my Lyriq and when I have a question, Jason is just phone call away. Thank you to the whole team at Crestview Cadillac. read more

Our purchase experience at Crestview was great. Our sales associate Avia was terrific - helpful, knowledgeable, and efficient. If you're thinking of adding a new or pre-owned Cadillac to your garage, go to Crestview and ask for Avia - you won't be sorry. read more

Crestview Cadillac - The texts I received confirming my appointment, until they called me to cancel it. - Car Dealers Near Me - West Covina, California

2nd time purchasing from Crestview! James was our salesman this time. He was very nice and helpful. Only problem was, after 5+ hours of paperwork the car we test drove and ultimately wanted to purchase was already SOLD!! We had to wait an extra week to get another car upgraded to the package we wanted and an extra 10 days to get our floor mats. (I know 1st world problems) but when you are paying $150k this issue shouldn't be an issue. read more

We purchased our new Escalade Sport Platinum from James, and the experience was outstanding. He went above and beyond to make sure he found us the exact vehicle we were looking for. James was extremely knowledgeable about all the features and took the time to explain everything thoroughly, ensuring we were completely comfortable and happy with our purchase. I highly recommend purchasing a vehicle from Crestview Cadillac and ask for James--he will truly take great care of you. We are extremely satisfied with our experience. Thank you, James! Also, would love to shoutout Kinverly. She was amazing, she helped us get all of our paperwork completed and was super informative! read more

Crestview Cadillac - Car Dealers Near Me - West Covina, California

Best decision ever to buy our XT5 at Crestview Cadillac!!! We used the Costco auto buying program and they gave us a contact at the dealership that we meet within days of calling. We had the best experience with Jolene and Robert our car sales representatives. They both were so knowledgeable and kind and professional. We found the exact right car for my mother who absolutely loves it. This dealership is a gem! It's so nice and refreshing to get good service and no hidden agenda here! Wow! We were so impressed!! Thank you Crestview Cadillac for our great experience! read more

Crestview Cadillac - XT5 - Car Dealers Near Me - West Covina, California

Great customer service, attention to detail. Ask for Robert to assist you with your needs.

Robert was very nice and informative about any selection of cars I was looking at. He was also very professional and answered all questions I asked and got me in and out of the dealership fast. Overall, it was such a great experience and would recommend anyone looking to buy a car to go see Robert. read more

I recently bought my 2020 Cadillac CT 5 premium luxury from Crestview Cadillac. Everyone there was super friendly and helpful. They even worked with me to get a good price on the car. The salesperson, Avia, was especially great. If you looking to purchase a car from Crestview Cadillac, definitely ask for Avia. Peter, the sales manager, was also very helpful. I'll definitely be buying my next car from Crestview Cadillac read more

Crestview Cadillac - Love my car - Car Dealers Near Me - West Covina, California

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Strongly Not Recommended - Post-Return Charges & Credit Damage I am writing this review to warn others about my very disappointing and concerning experience with Crestview Cadillac, specifically regarding a vehicle lease return. On the day I returned the leased vehicle, I was clearly told by their staff that there were no issues with the car. I paid all required fees in full, and I signed the return documents confirming everything was settled. At no point during the return process was I informed--verbally or in writing--that there would be any additional maintenance or service charges. However, after the vehicle had already been returned, I later received an email stating that I supposedly owed an additional $600 maintenance fee. This directly contradicted what I was told at the time of return. What made this situation even worse: * There was no in-person notification at the time of return * The charge was communicated only by email * I do not check my email daily * After about one month, the balance was sent to collections * As a result, my credit score was negatively impacted To be clear: I was never informed at the time of return that I owed this amount, yet I was later charged $600 AND had my credit damaged because of it. When I contacted the sales team to dispute this, I was told: "This is company policy, there's nothing we can do." That response is unacceptable. This is not transparent business practice--it feels like post-return billing with zero accountability, where the burden and consequences are pushed entirely onto the customer. I am sharing this experience to caution others: Do not assume "everything is fine" just because they say so at return Unexpected charges may appear later These charges can seriously affect your credit without proper notice Because of this experience, I will never do business with this dealership again, and I strongly advise others to be extremely cautious when leasing or returning vehicles here. read more

My experience here was great! Brand new 2026 Optiq! James was very friendly and not pushy as a salesperson. I get very defensive coming into a car dealership, but he made me feel comfortable and at ease. Chris was the sales manager, he's a star! Magician with the numbers. Says a lot to walk away with your new vehicle w/o feeling like you may have been taken advantage of. Haven't really felt compelled to write a review after buying a car before, but the overall great/low-stress experience warranted a shout out. Ty read more

My husband decided he wanted a new car for us after he saw the Cadillac CT 5 in the parking lot of his gym. After watching several Youtube videos on how best to negotiate for a new car he called 2 nearby Cadillac dealers, Crestview Cadillac in West Covina and Mark Christopher in Ontario. Starting the process on the phone, Crestview offered us the best MSRP and OTD, Out the Door price for a 2026 CT5. We went to the dealership and were greeted by Jason who was friendly and capable. John his sales manager gave us the price we wanted for our trade in 2021 Chevy Trailblazer. The overall experience was very pleasant and they delivered our fully gassed up detailed new vehicle. This is a family owned dealership who takes care of their employees and customers. I highly recommend them. Never owning a Cadillac before we are now proud owners of beautiful, sexy CT 5. Thanks to all the lovely folks at Crestview Cadillac read more

Crestview Cadillac - Car Dealers Near Me - West Covina, California

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Went to multiple Cadillac dealerships before pulling the trigger on ordering a new Cadillac. This was the only dealership that didn't feel pushy and was there to just help us get what we want without any strings attached. Robert was so easy to work with and super helpful and responsive during the whole process. Would highly recommend and go back. read more

I had an outstanding experience purchasing my new car at Crestview Cadillac. From start to finish, the process was smooth, professional, and genuinely enjoyable. Jason was an absolute pleasure to work with--knowledgeable, patient, and never pushy. He took the time to answer all of my questions and made sure I felt confident and comfortable with my purchase. The entire team was welcoming and helpful, and the dealership itself has a great atmosphere. I highly recommend Crestview Cadillac to anyone looking for a first-class car-buying experience! read more

Poor Communication & Lack of Customer Support On July 28th, I woke up to find my Cadillac in the middle of a software update in my garage. The note on the screen said it would take about 15 minutes. A couple of hours later, the update was complete, but the car could not detect the key and would not start. I called Crestview Cadillac and spoke with Eddie Delira, the service manager. We tried troubleshooting, but nothing worked, so he advised me to call a tow. The first tow truck couldn't move the vehicle because the parking brake wouldn't release, and my truck blocked any chance of easily pulling the car out. Over the next several days, this became a frustrating cycle: Eddie would say he was sending help, but tow trucks would either arrive late, show up with only one driver for a two-person job, or have the wrong type of truck. For four days, I was stuck without my car, having to move my own truck in an extremely tight space to avoid damaging either vehicle or my garage. At 68, with shoulder pain, I ended up physically helping tow drivers drag my Cadillac 50 feet out of the garage--tires locked--just so it could be loaded. Even then, the flatbed took another four hours to arrive. Once the car finally reached the shop, it sat there over the weekend. By Monday--day 8--there was still no fix. I had to follow up every time; they never proactively called me. Updates eventually came only through short text messages. After 10 days without my car, the issue turned out to be nothing more than a dead battery. Throughout the process, I was never offered a loaner vehicle, which made things difficult since my other vehicle is a heavy-duty truck meant for commercial use. When I picked up my Cadillac, the only "extra" offered was a quick run through the car wash--no detailing, no real effort to make up for the inconvenience on a six-month-old, $115,000 car. While Eddie was professional in tone, the dealership's lack of urgency, poor communication, and minimal customer care were extremely disappointing. It felt like they were quick to take my money when I bought the car but unwilling to stand behind their service afterward. I won't be returning here for service in the future. read more

James is the most responsible salesperson I've ever worked with--fast, efficient, and he always replies no matter the time. I ordered an Escalade after calling 20+ dealers with no inventory, and James got it done and gave me a clear timeline. Service staff were also great and helpful. The only downsides: one guy in the office acted arrogant when transport damage was found and said "we can only repaint it." I only asked for a few complimentary maintenance services. Overall still a good place--just make sure you work with the right person (James). read more

Robert was great. Made buying my car easy and even delivered the car with a bow and brought my flowers for my wife. I got a vistiq and he spent a long time making sure we got everything working. The entire process was simple with minimal paperwork and stuff was done using DocuSign. Very happy and would buy here again for my next car. read more

These guys made the whole buying process easy. They stayed opened passed business hours just for me to come in (3 hours total). Every staff member was super friendly from the sales men to the paper work lady. Both of these guys in the picture helped me get my interest rate down almost half of what the credit union offered me. Definitely recommend this dealership !! read more

Crestview Cadillac - These guys are super customer friendly. They stayed open past business hours just for me to come in. (3 hours total) - Car Dealers Near Me - West Covina, California

We had an incredible experience at Crestview Cadillac! We came looking for my daughter's first car and were offered an amazing deal on a Cadillac CT4. We had the pleasure of working with salesman James who made the experience a breeze. We had an amazing experience working with James. From the moment we walked in, he was friendly, professional, and completely focused on helping us find the right car rather than just making a sale. He answered every question clearly, was incredibly patient, and never rushed or pressured us into anything. What impressed me most was how knowledgeable James was about every feature and option, and how he explained everything in a way that actually made sense. The entire process--choosing a model, financing, and paperwork--was smooth and stress-free thanks to him. He even followed up afterward to make sure I was happy with my purchase. If you're looking for someone who genuinely cares, listens, and goes above and beyond, James is the one. I'm absolutely in love with my new car, and it's all because of his outstanding service. Highly recommend! read more

My Salesperson Jason was knowledgeable and patient. Although our deal didn't workout he wasn't pushy and I didn't feel overwhelmed. read more

Crestview Cadillac - Getting ready for my test drive - Car Dealers Near Me - West Covina, California

Awesome experience with Crestview Cadillac. Jason was super helpful, knowledgeable, responsive and very user friendly. He was extremely transparent on price and what they could offer and made the car buying experience - believe it or not - enjoyable! I would recommend Jason and his team to anyone looking to buy a car - they were truly top notch! read more

I purchase a 2025 Cadillac Sport 2 IQ, soon it had a recall and I made an appointment. Crestview called me stating with EV they are weeks behind that they will order the part and call me back. That never happen no call back recall is pen ding. January 2026 the vehicle gives me a battery error message. Again I make an appointment for warranty service. They call me telling me with EV they are weeks behind, they tell me they do not have a loaner available as provided by the extended warranty we purchase. They flat out told me it may be better if I go to another dealership. I am reaching out to Cadillac corp for the poor service provided or I should say lack of service provided and I will never take my EV to this dealership read more

I searched cars on the internet, found what I wanted at Crestview. Showed up without calling and was met by Robert. He showed me what I came for with no pressure. He was upfront about the price and we got the deal done quickly with no BS. I'm more than pleased with my new CT5v. read more

If you need a new car and interested in a Cadillac come here and ask for JASON ! He took care of me did everything in his power to get me a good deal on my car, made the whole process smooth threw the phone didn't have to sit there for hours. He even made sure my wheel damage was taken care of from the past owner after I already signed ! read more

Crestview Cadillac - CT5 - Car Dealers Near Me - West Covina, California

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This place was great! Leased a Cadillac optiq thru Avia Yin and the process was simple and hassle free. We were able to negotiate a price before I got there and got most of the paperwork done before I arrived! She was super nice and patient! All of the team members were kind and helpful! I would highly recommend coming here if you are in the market for a Cadillac! Thank you! N read more

Crestview Cadillac - Car Dealers Near Me - West Covina, California

WOW!!!!Robert Zepeda. Amazing would be an understatement for the service I received from Robert Zepeda at Crestview Cadillac in Covina. My entire purchase, including financing, took only 1 hour and 10 minutes, the fastest dealership experience I've ever had, thanks to Robert's extraordinary knowledge, professionalism, and crisp communication; he wasn't pushy, stood up straight, and exuded confidence, making us feel completely at ease, while the financing team delivered top-tier service as well. We drove away in a stunning 2025 Lyriq in metallic gray with a light gray interior, smooth and graceful to drive, and I'm already planning to lease again when the time comes, requesting Robert Zepeda specifically for his outstanding follow-up and willingness to answer any questions about the features we discussed. My husband and I truly appreciate how he checked in and extended himself within reasonable limits--Robert made the entire experience seamless, stress-free, and incredibly satisfying, so I highly recommend Crestview Cadillac and, most importantly, Robert Zepeda. Thank you from The Johnson's read more

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Thank you Javier for your assistance and thank you to the manager for reopening for us to test drive a car. Your customer service is fantastic! read more

The Service Department namely Wayne, George & other Latino working there are Class Acts. I've been going to Crestview Cadillac for decades. Never had a Complaint. Nothing but Outstanding Service. Until Today, actually the time before that a Complete Jerk named Eddie Delira. He began Talking Ill of the Gentlemen that have been taking care of me for Years. Tell me He is there because those Idiots(Wayne, George etc.) don't know what they are doing. He then began arguing with me accusing me of smoking in the Cars. Which I admitted the First time, and was all I needed to be told. Eddie is rude and drunk with Power. And because of that I will take my Business elsewhere. That Person is a Terrible Representative for Crestview Cadillac! Five Star to Wayne, George & Co. Zero Stars for Eddie Delira, as a matter of fact Eddie Delira gets my Middle Finger! read more

On July 17, 2025, while driving on the freeway, the A/C suddenly started blowing hot air instead of cold. I thought it might be due to the weather, but when I tried to roll down the windows for ventilation, they didn't work. Then multiple warning messages I'd never seen before appeared on the screen. Since I had been paying for the OnStar program recommended by the dealer when I bought the car, I pulled over to a safe location and had the vehicle towed to Crestview Cadillac through OnStar. I called ahead and followed instructions to leave the keys in an envelope. Later, I received an email from OnStar with diagnostic results -- only to find out later that OnStar's report is not shared with Cadillac service centers (worth noting for anyone who didn't know). Crestview told me they couldn't diagnose the car until July 21. I understood, since the weekend was in between. Their diagnosis was a "battery issue," and I paid $549.50 before picking up my car on July 23. I had to wait over 30 minutes at pickup, and if it weren't for the cashier personally going to find my service advisor, I probably would've waited even longer. I appreciated that employee's help. The very next day, while driving with my child, the exact same issue happened again -- hot air from the A/C -- and I was able to pull into a parking lot just before the car completely died. Had this happened while still in motion, we could have easily been rear-ended. I had the car towed back to Crestview on July 24, thinking it would be easier since they had prior records. Days passed with no updates. I left multiple voicemails for my advisor with no response. After a week, I was finally told that now it was a generator issue (the part that charges the battery) and that it needed replacement. They offered to only charge me around $400 for the part and waive the labor. Here's the kicker: after the second breakdown, I gave Crestview the diagnostic report from OnStar -- and the OnStar diagnosis and Crestview diagnosis were completely different. One of them is clearly wrong. I believe it was likely a generator issue from the start, but Crestview denied this. Can the battery and generator really fail at the same time? Or did they replace a perfectly fine battery (by mistake) and, when that didn't fix the problem, decide to replace the generator too? They also claimed that despite the car being a 2023 model, my 60,000 miles ruled out certain causes. When I asked if replacing the generator would fully resolve the problem, and what would happen if it failed again, my advisor simply said, "I can't talk about this all day," and asked if I wanted to proceed with the replacement or not. After waiting over a week, that dismissive 5-minute call felt incredibly unprofessional. As of August 2, I still haven't received word that my car is ready. This whole experience has left me deeply disappointed -- not only in my Cadillac XT4, but especially in Crestview Cadillac's service. They are anything but professional. The first tow truck driver even told me, "This doesn't seem like a battery issue," and I now believe he was right. How they replaced the battery, didn't verify the root cause, and sent me back out on the road is beyond me. If the generator replacement doesn't fix the issue, I'll be back in danger all over again -- and I can only wonder what excuse they'll come up with next. Bottom line: I cannot recommend this place. Unless you're okay with risking your safety and paying multiple times for the same unresolved problem, avoid Crestview Cadillac. read more

Customer service. Service department never answers, and they dont offer Uber. Also, no loaner car service. Young female operator had an attitude. Just terrible. Found Buena Park Cadillac amd they were awesome! Im writing this review from an Uber they are sending me home in! read more

I had a great experience at Crestview. We ended up stopping by Crestview because it was the dealership that was on the way home and so glad we did. Jason Kim was so easy to work with no bullshit and games. He was able to get our deal worked out quick and easy. The finance team, Kinverly was also great to work with and got us in and out without waiting hours on end. Probably one the best and easiest experiences buying a car. I would highly recommend Crestview. read more