I only go to the Monrovia dealership because of Rudy Sanchez, whom I've known since his days as a Service Manager at MINI and who is now a Service Manager at BMW next door. Rudy has always gone above and beyond to make sure everything is taken care of, from scheduling my appointments to ensuring I'm happy with the service I receive. Time and time again, he has shown me how much he genuinely cares about his customers, and I cannot thank him enough for the exceptional customer service he continues to provide. As for the work done on my car, I am extremely happy with the results. My car drives better than ever, and I highly recommend their service. With that said, I would like to mention one issue that could easily have been avoided. This was a minor detail and does not change my overall feelings about the experience, but after I returned the loaner and went to get my car, I noticed that my car was sitting in the scorching heat and direct sunlight. My car does not have tinted windows, and because it is black with leather seats, the interior becomes extremely hot. When I got inside, the car felt like a furnace, the steering wheel was so hot that I could barely hold it without burning my hands. I was surprised that the staff at MINI left my car sitting there. It was a little disconcerting to see the lack of consideration shown in how my car was parked and returned to me, when it could easily have been avoided by parking the car in the shade right next to me, as I could see the other cars parked in the shade. I ended up driving over to BMW next door and speaking with Rocky, one of the service advisors, who kindly offered to run my car through the car wash to help cool it down. I have known Rocky since his days at MINI, and he has always been extremely knowledgeable, courteous, and professional. He has consistently made my experiences exceptional, and I truly appreciate his kindness and willingness to help. Overall, I am extremely pleased with the mechanical work performed on my car at Mini. I love driving Mini's, I wouldn't drive anything else and would highly recommend the MINI/BMW dealership in Monrovia to anyone. I look forward to continuing to do business with them in the future. Rudy, thank you again for everything you do. Your dedication to your customers makes a real difference, you are one of the main reasons I continue to bring my car here. read more

MINI of Monrovia - Auto Parts & Supplies Near Me - Monrovia, California

Collin at Mini of Monrovia is amazing !! This was my first time getting a car of any kind on my own, so i was a bit overwhelmed. Adopting a mini is like adopting a cat, how can you choose just one? Collin was so helpful, funny, and really knew his stuff. He took the time to listen to me, learn what I liked, and set me up in my dream "textbook" mini. He's super passionate and grew up loving cars, so if you want to chat technical he can do that too. Thanks for indulging me with my fast & furious lore. And thanks for uniting me with my mini soulmate!! Here's to Mini #2: welcome home, Cherry! read more

I love our BMW MINI that we bought from BMW MINI of Monrovia! Once I started looking for a MINI to purchase, the only one from a few area dealers caught my attention with professional and consistent approach. Collin from Monrovia BMW MINI was from the beginning attentive, listened and provided timely and relevant information specifically for my requests and questions. He made the entire process from beginning to the end fun, enjoyable and informative. He's an expert when it comes to knowledge of MINI and his enthusiasm for his job, attention to his clients needs and requirements is his super strength. He's a model for ideal car sales advisers and any car buyer should be lucky to work with him or people like him. Also, Monrovia dealership is one of the best I've seen with plenty of cars in stock, clean and modern premises and attentive management and staff. I would highly recommend this dealership for BMW MINI and for that matter BMW. read more

MINI of Monrovia - My British Racing Green (BRG) BMW MINI!! - Auto Parts & Supplies Near Me - Monrovia, California

Do you want to buy a car but hesitate because the whole "car buying" experience makes you want to take a shower? Then this information is for you. Drop what you are doing and give Collin at Mini of Monrovia a call or send him a text. You won't go wrong. He is straight forward and professional. He knows what he is doing. He has been at this business for 10 years. If you have shopped for cars recently you have undoubtedly noticed that, although nice enough people, a lot of the car salesman are inexperienced and have not been trained well. It makes a difference when you get one who knows the job. Collin is that guy. Just when you are exhausted from the test drive and landing on an agreed price, and you are at your most exhausted state, they drag you into finance. Well, Mini of Monrovia has that covered, too. Branden, the finance man, is a gem. He looks the part of a money guy with a dapper suit and neat hair. He will take care of you quickly with just the right amount of friendly banter. It was a pleasure to work with him. Mini is a premium brand and it lands in a pretty solid price range when you consider you are getting German engineering. None of the small cars and SUVS in this price range will give you the kind of interior quality, fun handling, Stop reading this and give Mini of Monrovia a call....and ask for Collin, then insist on working with Brenden in finance. Not to scare you, but if you don't call them, you might wind up in a Ford Fiesta driving slow in the fast lane with a faint trail of smoke trailing behind you. And you don't want that, do you? read more

MINI of Monrovia - Auto Parts & Supplies Near Me - Monrovia, California

Collin was very helpful in getting a new Mini Cooper S cabriolet this past month. He is very passionate about Mini and knows everything about the brand. This location for the dealer has a strong selection of colors and options and has a bit of flexibility on prices since it's a bit farther from LA. Ask for Collin if you want a fun car that saves gas compared to many other options in the marketplace. read more

MINI of Monrovia - Auto Parts & Supplies Near Me - Monrovia, California

I purchased my used Model S here. Working with Collin was great. He was friendly, responsive, and had everything ready very quickly. Unfortunately, the dealership's preparation of the vehicle was a completely different story. The detailers did an awful job. Attached is a photo of what the hood looked like the first time I saw it in direct sunlight. The entire car is covered in polishing marks and swirl marks from a terrible buffing job. They actually burned through the car clear coat so my car will need to be professionally repainted. The interior was also absolutely drenched with carpet cleaning products or odor eliminators that left the car smelling like burnt rubber and chemicals for days after purchase. After I drove the vehicle home, I called the dealership about the paint issues and was told someone would get back to me. I never received a call. If you decide to buy a car here, be prepared to spend thousands fixing the paint and cleaning up the mess they made read more

MINI of Monrovia - Used tesla model s - Auto Parts & Supplies Near Me - Monrovia, California

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Just bought a car here today. Collin was our sales rep and he was amazing. Did everything exactly as promised. Brandon was the finance guy and he was fast, efficient and honest (I never thought I would say that about a finance guy). I would highly recommend this dealership. read more

MINI of Monrovia - Auto Parts & Supplies Near Me - Monrovia, California

Few months back I traded in my old Countryman for a 2026 hard top. I am so grateful to Collin C. (Mini of Monrovia), Collin was so professional, pleasant & cordial throuthout the entire deal. He gave me an AMAZING DEAL & a beautiful car. Mini of Monrovia has a huge inventory, I highly recommend visiting Mini of Monrovia and see Collin C. Forever grateful, Jacqueline B read more

My very first car purchase was completed perfectly with Collin's help! I bought a 2023 Mini Cooper 2-Door CPO. At first, I thought the service at the dealership for a CPO car might not be very attentive. However, from email communication to our in-person meeting, the test drive, and the entire purchase process, Collin was consistently prompt, courteous, and proactive in his responses and handling of everything. Moreover, the small issues I mentioned during the test drive were already taken care of when I picked up the car. I was really touched! Thank you for giving me such a pleasant experience buying my very first car (and of course, my MINI is perfect too!). P.S. I really appreciate that he took photos for us and captured the moment of our very first car. read more

MINI of Monrovia - Auto Parts & Supplies Near Me - Monrovia, California

The Best Car Buying Experience! Ask for Collin Cocores! When my 18-year-old Mini Cooper finally took its last breath, Sandro Parra at Avus Autosport recommended that I call his friend Collin Cocores at MINI of Monrovia. I live much closer to downtown LA, so this wasn't the most convenient drive, but I am so glad I made the trip. I'll be honest, my first Mini buying experience years ago at Nick Alexander MINI was stressful and took almost eight hours. This time was the complete opposite. From the very first phone call, Collin was approachable, kind, and genuinely enthusiastic about all things MINI. He took the time to listen to what I wanted, explained my options clearly, and made me feel confident I'd be taken care of. When I arrived at the dealership, everything went exactly as he promised. My friend and I got there around 10:30 a.m., and by 2 p.m., we were done. I was driving away in a beautiful new MINI -- even better than I expected for the price. The entire process, including the test drive and paperwork, was smooth and stress-free. Branden Razzouk over at BMW finance was also wonderful -- friendly, funny, and just a joy to work with. Both Collin and Branden made what is usually a tedious, high-pressure process feel easy and genuinely enjoyable. I've never said that about buying a car before! Collin was professional, informative, and had a great sense of humor throughout the process. He even surprised me with a MINI stuffed animal - Spike the BullDog and took photos of me with my new car and the big ribbon on top -- such a thoughtful touch. When I bought my first MINI years ago DTLA, I barely got a smile from the sales team. This experience couldn't have been more different. If you're thinking about buying a MINI, go see Collin Cocores at MINI of Monrovia. He's the real deal -- honest, passionate, and a true MINI enthusiast who makes sure you leave happy. read more

MINI of Monrovia - Auto Parts & Supplies Near Me - Monrovia, California

A very long story short... we needed a replacement passenger front window (and a rear passenger window), and we wanted OEM (of course), and the only place you can get OEM is directly from the dealer (per the window replacement business). I reached out to MINI of Ontario first, as we have been customers there for over 2 decades but they have a real issue with a real live person ever picking up the phone... doesn't matter if it's the Part Department, Service, or Sales. I took a chance and called MINI of Monrovia. Not only did they pick up the phone, but they were able to provide me with a quote for both windows, after I provided the VIN. The next day, I was able to reach a live person in the Parts Department for MINI of Ontario, but not only were the OEM replacements parts more expensive, they did not even have them in stock. For the rear passenger window, the tint guy (who was paying for the OEM replacement) was able to order the part with my quote #, and also have it delivered to his business. Since I was paying for the passenger front window, I picked it up the next day and paid at the dealership. The dealership, like most now, charge a fee with credit card transactions, which is quite unfortunate. The OEM replacement front passenger window came with the original box and the window was bubble wrapped. Since the box noted it was from 2024, it had been sitting in storage for over a year. Granted, because I was afraid to damage the window by unwrapping the window (prior to giving it to the window replacement guy), I didn't realize there were a few small light scratches on the outside of the window. (And our window replacement guy either did not see it or did not tell us - if he had, I would have brought it back to Monrovia to exchange for another, prior to installation.) There was no issue with the rear passenger window, and our tint guy is very meticulous. He inspected it upon receipt and tinted it right away. The process from arrival to leaving the dealership did take a bit of time, I guess everything is manual. Since there was a coffee machine, I had thought to grab a hot latte or something while I waited, but there was no milk in the machine. Instead, I opted for hot coffee, but thank goodness I had not taken a sip yet because as I walked to the right of the coffee machine, there were more than a dozen ants crawling up and down the right side of the machine. I was so grossed out that I just dumped out the coffee in the bathroom sink. For a Wednesday afternoon, the Service Dept was not busy at all, and would be a nice alternative to bring our MINI here for service instead of MINI of Ontario. Overall, service was good, people actually answer the phone and their prices for parts were quite competitive. MINI of Monrovia is located near the 210, near the many other dealerships. The parking lot is a bit small, but it seems to be the standard for all MINI dealerships. read more

Bought a mini cooper countryman and had a wonderful experience with Collin. He was efficient, friendly, and had my car ready to go when I showed up at the dealership. Communication was excellent and I felt well taken care of. Would definitely recommend buying a Mini from him!! read more

Collin is the one to look for . Very helpful easy going giving the best price that my friends go home with her lovely beast car . Collin taking care of us with his professional. read more

MINI of Monrovia - Auto Parts & Supplies Near Me - Monrovia, California

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If you need or want a new car get a MINI. If you gonna get a MINI go here to MINI of Monrovia. If you going to MINI of Monrovia see Colin. He helped me get into a new Cooper Convertible JCW for my wife and daughter to use. Super selection and personalized service. Almost 100% ready to go when I got to the dealership only sign and drive, the details and deal all done by text before hand. This is my 12th MINI!!! You read that right... #12. See of the pictures but the newest one I got is the Grey Convertible JCW. Get a MINI, don't have FOMO.... YOLO. Again... ask for Colin. read more

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I'm disappointed with the lack of follow-up from the sales team here. I inquired about a car that was listed as "in stock," but it took over 24 hours just for the salesperson to verify if it was actually on the lot. After that delay, I was told I'd be sent information on similar vehicles, but I never received anything. I followed up via message and was completely ghosted. It feels like this dealership has zero pressure to sell or simply doesn't value a customer's time. If you're looking for a responsive sales experience, I'd suggest looking elsewhere. read more

Please avoid this dealer at all cost, purchase used vehicle with a warranty of 60 months or 75,000miles. vehicle was purchased Nov 2023 and is under 35,000. they sold me a warranty dated from 2021. they were not transparent warranty, no expiration date is officially stated on signed warranty document. I emailed finance dept to get better clarity and still I haven't heard from them. I spoke to the BMW financial and they agreed expiration date must be dated on official warranty agreement. read more

On my first visit this past Monday to have my key fob replaced I gotta say I'm a little underwhelmed by the lackluster staff at MINI of Monrovia. The place wasn't busy at all on a Monday afternoon. Myself in one gentleman in front of me awkwardly waited around in the parts section. as we had rung the service bell. The woman at the counter was not very friendly, and the rest of the surrounding staff seemed to engrossed in what they were doing to even greet or acknowledge us. After several minutes of waiting I walked back to my car to grab my registration and told a told a trio of employees that I needed help. Finally I was served. If I'm spending several hundred dollars somewhere I want friendlier and more welcoming service. The only perk of MINI of Monrovia: the free hot chocolate/ coffee machine. When I came to pick up my key, the gentleman who gave it to me, was of no help when I asked him questions about if the key is ready to go. I basically live smack dab in between the Universal City location and that one. Going forward it'll be universal city all the way for me. MINI of Monrovia staff, if you're reading this. Go get some effin personality. Jeez! read more

Dropped in a few weeks with my boyfriend to buy a car and possibly pick up some cute accessories/apparel. It's my neighborhood Mini dealership, so I was excited to see what they had to offer. Unfortunately, we weren't greeted - or even acknowledged - even though there was only one other customer in the store. I find that very unacceptable and bad for brand loyalty. Because of this, I purchased a car elsewhere. read more

Purchasing a vehicle at MINI of Monrovia has been top notch. My Motoring Advisor was Collin Cocores who I followed from his previous location. He has a passion for the MINI brand and his knowledge of everything MINI is vast. He kept me informed throughout the special order process. I especially enjoyed our conversations about the MINI brand as well as other cars. Branden, the finance specialist, was professional and informative about additional services. If you are looking for a MINI, Collin is the guy. read more

MINI of Monrovia - Collin at MINI of Monrovia - Auto Parts & Supplies Near Me - Monrovia, California

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Collin is the best salesperson I have ever worked with. He went above and beyond to help resolve every detail and every issue, even things I didn't specifically ask for. His goal was truly to make sure I got the exact car that matched my needs. Throughout the entire process, Collin was professional, attentive, and genuinely cared about what was best for me. He made everything smooth, clear, and stress-free, which made me feel very confident and comfortable with my decision. If you are looking for a car or need honest, knowledgeable advice, I highly recommend speaking with Collin. You will not be disappointed. read more

Jason in service and the guys in the garage listened to my concerns, took into consideration the conditions under which the issue would present itself and got it fully resolved. This was after 2 visits to my usual dealership that never seemed to want to help. Going forward this will be my go to dealership for all service on our household MINIs. Thanks guys. read more

Collin was great and very helpful in getting me a 2025 Mini Countryman! He made the process very easy and straightforward. Throughout my entire time at the dealership, Collin was straightforward and honest in answering my questions. If you're on the fence about getting a brand new Mini Cooper like I was, I recommend coming here. I went to another dealership and felt that I was being pressured into a car I didn't want. Here at Mini of Monrovia, Collin made the shopping experience exciting and memorable! read more

Top notch service, from the receptionist that answered the phone, to the staff who made the appointment, to Bobby the Service Manager. We had an emergent situation when our daughter's mini had a flat tire and we couldn't get it changed due to not having the correct lug nut lock key. What I anticipated being a situation where we would have to leave her vehicle for a few days, and then pay extra for a new key and lug nut removal turned out to be the opposite. Bobby understood the urgency of the situation and returning her vehicle to her as to not inconvenience our already busy schedules. He was able to have everything handled expeditiously, and was nothing but kind, patient and accommodating during the process. What a nice experience. read more

Bought my car from Collin who was excellent! He explained the process well, gave us different options when purchasing, and was never pushy or rude. I'd 100% buy from him again. He even gave great Taco Bell recommendations!!! read more

MINI of Monrovia - Auto Parts & Supplies Near Me - Monrovia, California

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Had a positive experience buying a 4 door Mini S from Monrovia. I worked with Collin, who was very helpful and engaging. Coming from Orange County, we were a good distance and meaningful drive from the dealership, so I wanted to have some traction before I went in. Collin understood this and was very proactive over phone and text in suggesting available cars, sharing pictures and other pertinent information to help inform our decision. When we were ready to move forward on a car, he was courteous and concise, which was very helpful in allowing us to have productive exchanges and eventually align. When issues and questions about numbers emerged, Collin was upfront, knowledgeable and worked to address these items. Logistically, we worked out steps and process so that the time moving through the dealership would be reasonable. Would definitely recommend working with Collin at Monrovia if you're in the market for a Mini. read more

Such great service. Everyone took great care of me and my 2023 Mini Cooper on my last visit.

Amazing and friendly service particularly from Collin's and Monica! It was our first EV/mini purchase and we didn't know what to expect but they made the experience efficient and painless. We are thoroughly enjoying our mini--fun to drive and full of smart features. It's also nice to have a dealership so close by. read more

Huge thanks to Collin Cocores for making financing my second MINI such an easy and stress-free experience! He was super communicative, honest, and direct--no pressure or BS at all. The process was smooth from start to finish, and he even went the extra mile by mailing me the cutest little gifts, which was such a thoughtful touch. Highly recommend Collin if you're looking for someone trustworthy and genuinely great to work with. I'll definitely be back if MINI #3 happens! read more

THANK YOU SO MUCH TO COLLIN at salesOur first experience was incredible out standing. very easy going give us a very good price . Going home with my lovely car . read more

Both the Mini and BMW employees here are just plain ghetto. Rude and bad customer service overall, especially the receptionist at Mini. I can see why employees come and go at this location. Bought my Mini here but regret doing so because whatever they promised you during sales is simply not honored after you sign that document. Just take your business somewhere else. read more

The new mini countryman is awesome! and the sales person Collin is really nice too！I'm very have with my awesome new ride! read more

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Collin assisted us to take our awesome oceanwave convertible to home. He helped with everything kindness and added nice gifts. I am so happy to joined club MINI read more

Had a great experience leasing the mini countryman EV. Collin was incredibly helpful, knowledgeable and engaging. I thought I wouldn't be able to find a vehicle while the promotion was still active, but he pulled through and found me one in the exact color I wanted, as well as with the perfect interior! It was a great experience for me - highly recommend looking for Collin Cocores when trying to find a Mini! read more

If I were to have written this review a year ago, it would have been five stars. Whenever I've had one of our mini's in for service (we have two) the staff have been great. This dealership has recently moved their online interface to mostly AI interaction, and it's not working. Three times I needed to schedule service, three times I struck out. When I call, service center never answers the phone, reception takes a message, no call back. Another time my request for a service appointment was sent to sales, the sales person was not pleased, took a message, no call back. All this time I'm getting texts alerting me service will get in touch, they never do. Then after this last time, I finally took my car to another shop. Too bad. It's like an exclusive club, I don't know the password to gain entrance. read more

Collin is simply the best! Got us in the car we wanted and spent the extra time to really make sure every setting in the car was set up for BOTH of us. Cannot stress enough how great the service is at this location!!! read more

MINI of Monrovia - New car!! - Auto Parts & Supplies Near Me - Monrovia, California

I went to Mini of Monrovia just to test drive a car and Collin was the one who helped me. He showed me the 2023 mini cooper and the 2025 mini cooper. He was very enthusiastic and positive it made me have such a great experience in purchasing my very first car! He was very informative and helpful when it came down to the explanation of the cars and leasing etc. If you are looking to purchase or even test drive a Mini I recommend going with Collin!! read more

MINI of Monrovia - 2025 mini cooper 2 door - Auto Parts & Supplies Near Me - Monrovia, California

We're just got the car from yesterday with COLLIN. He not only has an excellent customer service attitude but he also has exceptional experience knowing the mini cooper. Of course we got a great deals with him. We're happy and we will be back to this dealer when we need service. And we will recommend this mini location to family and friends. read more

MINI of Monrovia - Auto Parts & Supplies Near Me - Monrovia, California

Collin made the whole process so easy and stress-free. He was super helpful, attentive, and even followed up after I got my car, which I really appreciated. Amazing service! read more

I bought a 2025 Mini Countryman from Colin. It was my most satisfying car-buying experience ever. Colin is a first rate sales person, friendly, knowledgeable, and quick with the paperwork. I got a great deal on a beautiful car. read more

MINI of Monrovia - Auto Parts & Supplies Near Me - Monrovia, California

Mini of Monrovia is by far the best dealer out there from start to finish!!! My sales person Collin, was a complete pleasure to deal with. I had been dealing with 2 other dealers prior to finding Collin and he by far over delivered in the entire process. Not only did he get me the best deal of all the other dealerships, he went farther by doing some custom painting of my wheels, a free loaner car as well as explain every item the car had to offer down to the last detail. I don't think there is a salesperson who knows more about Mini's than Collin, as he is the #1 mini salesperson in the entire nation. Thank U Collin and Mini of Monrovia, I will definitely buy my next car from Mini / BMW of Monrovia over and over. TOP NOTCH!!! Cheers!!!! read more