TL,DR; unless you absolutely need delivery from this location, go to another Capps where the staff…read morecan complete and order correctly.
The LONG version:
Lets preface: I make the same order every first Tuesday of the month for the BOGO pizza deal. It is a simple order. Large Deluxe, add Jalap, Banana pep on the pie and anchovies on the side. BOTH PIZZAS THE SAME EXCEPT WHITE SAUCE ON ONE, RED ON THE OTHER.
I have been making this order for over a year and in the last 12 deliveries, 7 have been correct.
When I call them to make sure I ordered correctly, they say 'you did, our mistake' and send me another pie, HORRIBLY BURNT, even when I say 'there's no rush, take your time with other customers' - so is it an F-U to me or just worse care taken with an already order gone wrong? I mean, I get it if they hate me for having a specific order and expect it to be correct, double down on the mistake! Maybe I will stop ordering from them. That's fine., my money works elsewhere but I do believe in second chances...
So after a month or two hiatus, I decided to give it a go, it was the day before my birthday, after all....
I make the call, we start the order - new voice on the phone, things seem promising, however that falls apart quite quickly as once I am done saying the first pizza order, "Hello, I'd like your Tuesday BOGO deal, the one for the large pizzas. *pause for acknowledgement* Okay, could I have a large Deluxe Pizza, please add jalap, banana pep on the pie and add anchovies on the side' *pause for acknowledgement* - replies with "So, an extra large cheese pizza with.. whatchusay? pep...?" and were off to the races!
Understanding I can speak fast or maybe the person on the phone is new or their is new equipment or ANYTHING, I politely apologies if I spoke too quickly and started again. After we seem to finally understand the first pizza, I say 'the second one is EXACTLY THE SAME, just with white sauce. So one white, one red sauce, please.' The clerk says 'alright, should have it out to you in about 45min'. I say 'great, can we please review the order, the last few times I've made this same monthly order, it has not been correct.' We go through and I ask again, one red and one white? check. Good. I ask for a total and am told "$41 something" and ask 'why? has something changed? usually the price is around $31' and was told to hold for a sec.... about 2min goes by and I patiently wait, then am told, $29 and change.' GREAT. I then say 'please make sure the driver has change for a $50. I am paying with a $50 and usually tip a few singles.
Time goes by and there's a knock at the door - I don't hold any real stopwatch for deliveries cause it gets here when it gets here - as long as it is hot and edible then there's no problem - unless the driver doesn't have enough change.
As the driver hands me the first pie, I take a look and it is gorgeous - I'm amazed. Probably the best pizza I've seen from the shop - EVER. I can see the red sauce and I set it down, taking the second one and giving my 50. As I say I'd like $17 back, he goes 'how about 16, that's all I got' - well I really don't have a choice, cause he started walking away quickly anyways like he was a kid getting away with his first low bar con.
So he's already backing down the drive as I check the second pizza and much to my dismay and unsurprise, it too, is red.
SO - Do I call up and complain again? Why? So I can get another burnt pizza replacement? Eff no! I go to the internet and write out my angst like any red blooded American. I might not be able to get those knuckle heads to get an order right, but I can sure as hell tell the internet how they're a bunch of knuckle heads.
I'm going back to buying frozen cheese pizzas and adding my own toppings or making my own from scratch. Sure I might have a lack of energy and a taste for pizza in the future, but before I pick up the phone, I'll just be sure that I'm okay with a heaping pile of annoyance that comes free with the order. Besides, that driver owes me a buck.
