I wish I had some pictures to show you what Real Affogato looks like! After a long day skiing the best thing is coffee and ice-cream. we found this place through yelp. The line was long was going pretty quick! The taste of Espresso and the smell of coffee in their shop is still in my mind. I would defiantly go back there next time I'm in town :D read more

Went in there to buy two coffees which turned out pretty good, but was curious about one of the types of ice cream and the they/them gave me a sample and decided to charge me for it. I've never been to an ice cream shop in the 30 years I've been on this planet and been charged for a sample. Next time I'll shit my hands and clap. read more

Who doesn't love Haagen Dazs? It's the best ice cream! This one is conveniently located in Lionshead. They have lots of great flavors, and I prefer their waffle cones to those of other local ice cream shops. Plus, the portions are quite generous--even for a single scoop. Service has been great when we have been there recently. Very nice employees. The other day they were closed early, so we had to settle for a less-good frozen treat elsewhere. It seems they are experiencing an employee shortage (and grammar deficiency). See attached photo. read more

Häagen-Dazs - a sign in the window - Ice Cream & Frozen Yogurt Near Me - Vail, Colorado

Just like all other Haagen restaurants. But getting in vail adds another charm to go here. Ice cream always goes well in freezing winter too. Server was nice guy and offered to sample as well. For some reason they are little higher priced. They offer free coffee when you buy few stuffs. Attached picture of details. 3 stars because $7.30 for small ice cream is not the value for money. read more

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It's Haagen-Daz, so it's the best ice cream around. It's delicious. The staff is friendly and efficient. But, this summer its hours have been unreliable. And it has this bizarre sigh in the door, saying it *may* close earlier because of a "shortage on employees." First, that's nonsense. Second, "shortage of employees" is very 2021-2022. Other Vail businesses have figured this out. And third, we count on you to be open after an evening hike. So, be open. read more

Häagen-Dazs - Crazy sign. Get serious. - Ice Cream & Frozen Yogurt Near Me - Vail, Colorado

Dana was great and so welcoming!!!!!!!!! We will be coming back :) Smoothie queen!!! read more

Häagen-Dazs in Vail - how can I not give that five stars? Free coffee with the cinnamon roll purchase - I'm in. And they've resurrected my favorite Bailey's milk shake. Only now they call it Irish Cream Brownie milkshake. Rick the owner is really nice. read more

Häagen-Dazs - Häagen-Dazs Cinnamon Roll Irish Cream Brownie - Ice Cream & Frozen Yogurt Near Me - Vail, Colorado

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We walk from Vail to Lionhead to have an icecream and after to been yell in the door we decide to skip it . read more

Häagen-Dazs - This guys was super rude - Ice Cream & Frozen Yogurt Near Me - Vail, Colorado

After work, went for a walk through Lionshead Village. I was pleasantly surprised that Haagen-Dazs was open (not much is open these days in the village). Had a craving for a chocolate milkshake, and it was delicious! The employee was very sweet and nice. She wore a mask the whole time and the facility was very clean. I would go back again for a post-work pick-me-up! You really can't beat their ice cream.... read more

Really tasty beef empanadas in the randomest of places! Super flakey and savory. Nice to warm your hands on a cold day. Each pastry order comes with a cup of regular coffee or bigelow tea. And yes... empanadas at a Haagen daas... I don't get it... but I do... read more

Workers were rude and made derogatory remarks to our group. Even though they were not suppose to close for 15 min they rushed us through and made the entire process uncomfortable. Ice cream was not made as we ordered. When asked why they were being blatantly disrespectful they laughed and continued to berate our entire group. I've never wrote a negative review but this experience was by far one of the worst I've encountered. read more

Walked in during store hours to a room full of 10 customers and was then berated that the store was closed. Came here a couple times previously and received strange and rude service along with overpriced freezer burnt ice cream. Save your time and money by going somewhere else. read more

Nothing can surpass Haagen Dazs quality when it comes to Ice Cream. Yeah, it's the butterfat that makes it a SuperPremium Grade Ice Cream, and taste so superior to anything else in it's class, but we can forgive a little butterfat for this decadent flavor. My dad always told me to taste an Ice Cream Brand's Vanilla first. You see, Vanilla is the base for most of the flavors. If the Vanilla is not supremely exceptional, then the rest of their flavors will suffer. Haagen Dazs Vanilla is classic. Rich, smooth, velvety, sweet, creamy, complex. The rest of their flavors follow suit. Dad was right. (Again.) When you start with a quality product, it's hard to go wrong. What I like about the Vail location are their additional offerings. Their Cinnamon Rolls are to die for. They have coffee and hot chocolate drinks. AND: They have employees that seem to WANT to be there. It's nice to see smiling faces while enjoying such a treat. read more

Häagen-Dazs - Haagen Dazs Candy Cane Dazzler - Ice Cream & Frozen Yogurt Near Me - Vail, Colorado

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What?! Who wrote the 5-star review? Have you been to any other ice cream shops in Vail? Joe's? Rimini? Probably not, because you'd see that the stingy servings and price make an outrageous combo. Seriously, every time I've had I've cream here, the scoops don't seem to peek out of the cone. So tiny! My two stars come from 1) the Panda cake I saw here (see my photo), and 2) from the two letters on the wall from children who wrote to the owner which are HILARIOUS. I'm pleased the owners have a sense of humor: now tell your team to be more generous in their scooping! read more

Häagen-Dazs - Panda bear ice cream cake?! Love it, but $98 price tag? Whoa. - Ice Cream & Frozen Yogurt Near Me - Vail, Colorado

Two nights in a row where I have came in at 9:30pm and the employee was sitting there saying we are closed. The store hours close at 10pm, it says online closes at 10pm as well as on the window of the shop. read more

While visiting family in Vail I stopped in for some ice cream with my son. I was extremely pleased with the staff. specifically a woman named Sam. She was kind, patient, and gave us the best service! Specifically with my son, who like most kids can't make up his mind about ANYthing lol we will be coming back. Highly recommend! read more

Horrible service! Place was empty (mud season) and even with us wearing masks and being polite to the young man behind the counter he was extremely impatient with my children and flat out rude when we were trying to tip! Will walk into Vail Village for our ice cream from now on! read more

I know Häagen-Dazs isn't the first place you turn to when you want coffee, however, today I was in a pinch and desperately needed some amount of caffeine. By far the worst mistake I have made while on vacation...their Café Latte gave me the most horrendous stomach cramps of my life; not to mention the need to literally blow up any bathroom in a 5 mile radius (sorry Vail). From first sip, I knew that it wasn't right-I have no idea how you screw up coffee but by god they did. Just stick to ice cream Häagen-Dazs. read more

Dana is amazing! Stopped in with some friends and she was just amazing. Ice cream and smoothies are always normal but Dana left quite the impression. Her service was excellent! 10/10! read more

It was the 4th of July and the staff didn't want to stay open until their posted close time. Good luck to y'all.

Came in for a smoothie and met Dana. Super nice and great service! Definitely stopping in again!

This was my second time visiting vail & decided to stop by here. I read the reviews about terrible customer service but my experience was the opposite! Always love their smoothies but the customer service made my experience amazing. Dana was absolutely wonderful, she had a beautiful smile the whole time. I work in the service industry so I know amazing service When I see it! Dana made my day & can't wait til my next trip to vail to stop back in for some great customer service & a smoothie! read more

We called in and talked to Dana before placing an Uber Eats order to get some recommendations. Dana was SO helpful, some of the best customer service I've had in the last couple years. She made our evening in Vail great. Ice cream was delicious. read more

Went in today and the employee, who seemed to be the owner, was on the phone and continued his conversation for several minutes while we were waiting. Then serving us and our children he was rude and didn't seem to want to give us the time of day. Ice cream here is not cheap, is good, but the experience ruined it for us. It literally takes so little to put a smile on your face and treat the patrons with good customer service. This place and that employee missed the mark. Won't be back. read more

Be prepared to be treated like a nuisance. Very snobby staff that seemed to be put off that we were there. Try the gelato by Arabelles instead. read more

Best stop after a day of skiing! Great service and definitely a place to stop before leaving Vail read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - Vail, Colorado

Love this Place! The service was fast and with a smile. Best of all the place is clean. Special shout out to Sammie, Kala, and Olivia for serving the best quality ice cream in Vail. read more

I wanted a blended drink of some sort but they had the door propped open with a massive drink cart and I literally couldn't get the baby stroller I was pushing in the door. I walked by three days in a row; same thing. I'm fairly certain this is a fire code violation as well considering the space to get in and out is only 1/3rd the size of the doorway. They are also preventing anyone larger in size or anyone in a wheelchair from entering their store as well. Please resolve this Haagen Dazs! read more

Don't get me wrong. Haagen Dazs has some seriously good ice cream. This location, however, isn't as delightful as their decadent dulce de leche ice cream. For a chain, their prices are outrageous, even for Vail standards. It is around $4.75 for a kiddie cup. The prices only go up from there. The prices were only half of the ridiculousness of this location. I was about to order a $7.50 smoothie (the smallest possible size). Immediately after, I asked if it was possible to get an extra cup to share. I was swiftly denied my request, with the excuse that "we take inventory of the cups we give out at the end of each month." Ludicrous! Do your wallet (and sanity) a favor, and buy ice cream somewhere else! read more

Fifteen dollars for two cones with a small scoop of ice cream is outrageous. Quality was fine, but it's hard to choke down after spending a small fortune on "just okay" ice cream. read more

Haagen Dazs speaks for itself. The 5 stars come from the guy working there who gives suggestions on great places to eat or shop in the area. My family and I have come here to vacation and each time we seek this spot out to grab a shake or cone for the gondola ride up the mountain. If you're going to complain about the price, what are you doing in vail anyway? read more

I was doing a nice evening stroll in the village after a long day of skiing and my stomach was a bit warm so I decided I needed to cool it down and get a nice cold milkshake but little did I know that the very rude man at the counter would give me a yogurt and that just really turned my nice evening stroll into a terrible disaster stroll but I know what u are thinking well maybe he just misheard u but no he really was rude he even put a family who was in line infront of me to the back of the line because he "didn't see them" read more

Ice cream is great, but management is consistently poor. We tried to go in at 9:00 when closing is listed at 10...never had a good experience at this location. read more

My husband and son had to stop here every night of our vacation! Loved the cookie dough ice cream and chocolate milk shake! They became such familiar customers they even got a discount on the last night! read more

I walked in expecting a great service, walked out not ordering nothing because apparently they don't know how to take orders and listen I asked for simple order of 4 wild berry smoothies and some other simple stuff and he was already charging me 90 something dollars when he hasn't even give me the rest of my order and when I ask him he completely ignores me, hopefully they don't treat everyone like this read more

It's haagen dazs so it has to be good and for the most bang for your buck I usually get the pint for about $7bucks and thats a whole lot of icecream but compared to the large it's a deal read more

The customer service from Josh and Sam was amazing, they were so friendly and helpful, not to mention the delicious ice cream. Definitely a must try when in Vail!!! read more

Angie rules! Best server with a great sense of humor :) Definitely on par with our night. We will be back!

This was a painfully awful customer service experience--a rude and obnoxious owner-operator who seemed to revel in confronting his customers. I was there with my 4-year-old niece and they gave her the wrong flavor. We saw him scooping the wrong one and tried to tell him many times which flavor she had asked for. When he gave it to us, he told us we shouldn't have asked for the other flavor if that's not what we wanted: "I don't care how many times you tell me another flavor, what counts is what you first asked for and that's what you're getting". I asked for a manager and was told that they were all managers and owners. His colleague was especially rude and obnoxious about it. I would advise anyone looking for ice cream in Vail not to spend their money here. read more