This is a bit smaller store than I am used to for O'Reilly but they still have great selection…read more Also impressive was their customer service. They did not have what I was looking for, but told me where to get it. They even pulled it up on a map to show me. Great service!

i bought a motorcycle battery that came in by truck because it wasnt it stock. Turns out it needed…read moreto have the acid added and then charged. The technician wouldnt help install the acid. (They have a work area in the back) I had never done it and he didnt want it done in the store. I told him that I bought it here and it would be good customer service to help with installing it. As I stated, I had not done it before. He said thats not part of the deal and that its not the policy of Oreilly to handle caustic substances. I walked outside and on the sidewalk installed the acid using the directions. Turns out it was quite simple. and put the plastic cover over the holes. The label said it needed to be trickle charged also. Directions said to let it sit for 20 minutes before charging. I went back in with the battery and asked for a trickle charge and not to start for 20 minutes showing him the instructions in the pamphlet. The young man i spoke to took it back to the back. They started charging it in the back and he came out and said it will be ready in 20 minutes. I said NO its supposed to sit for 20 minutes before you begin the trickle charge. (remember i even showed him the instructions before he carried it back to the work area) Fortunately the young black man there looked over the directions with me and saw how long to trickle charge it. He agreed to wait 20 minutes to begin the process. I cant tell you how disappointed I was with the refusal of the technician who refused to do a simple task to help me install the acid in the battery i bought from them (again i had never done it). Lesson: Dont count on customer service at OReilly Auto Parts. Wish I had gone across the street to Auto Zone or NAPA. Was it worth losing a customer for life? I wont be back.

Awful customer service. Called asking if they could help me with a problem and all I got was a guy…read morewith an attitude raising his voice at me.

I needed a new auto shop when I moved to Richardson. I found this business after reading the…read morereviews. They take care of their customers. I know I will not be taken advantage of when I go to The Auto Pro Shop. I needed a very expensive part that showed me my gas levels and malfunctioned my check engine light. They found a used part for $300 over the insane price for a new part. If you are needing an auto repair, oil change, new brakes, new radiator you can trust this business. They go the extra mile to make sure are getting the best price.

Wow! No one is more excited than me that O'Reillys is open…read morein our neighborhood of Richardson Texas! Yippee!!!! Got some help finding a blinker light for my little Ford escape. This mommy is so happy her car is gonna work perfect again. Thank you O'Reillys, your store still smells Brand New!

Great friendly staffs here that's so helpful and knowledgable . Helped me jump started my vehicle…read morewhen I got stranded.

My AC stopped blowing cold air so I went to Autozone to see if they would help me and I had such a…read moregreat experience! I wish I got his name, but he checked the Freon level for me and filled it up after I paid for the product. He even explained how to check and do it myself for next time. I appreciate his kindness and it legitimately felt like he saved my life on this hot Texas day.

AutoZone has a fairly good selection on hand and the sales clerks are knowledgeable and helpful…read more It's nice to support local businesses and be able to drive over and pick up what you need. AutoZone also has a great warranty program for car batteries. We've had car batteries over the years that didn't last as long as they were supposed to and they will replace them with no problem. We keep a binder for our cars that also includes the receipts but AZ also has records in their computer.

I live a mile from this AutoZone, I've been coming here for years. I'm an avid auto tech and spend…read moremost of my week working on vehicles. I frequent this location weekly. The last 3 years or so- their customer service has completely evaporated. No greeting- even after offering my own. The people working here don't speak fluent English and therefore, cannot communicate with me about parts or tools. It's super frustrating on top of their absolute disregard for engaging customers. I frequently am questioned about parts/tools that I am asking for. One employee in particular who's worked there for well over 2 years has argued with me about the parts I need, even after I give him a part number. The attitude is as if he knows what I need more than I do, (which would be great if it was true), but even after specifying my part- still insists that it's the wrong part. I asked for a part designated for a 2015 GMC just for the guy working to tell me that the part number was "similar" to a 2009 Chrysler part. Two COMPLETELY DIFFERENT part numbers- and he still says I'm wrong about what I need. I don't think I will be purchasing from this store anymore which is highly disappointing given the convenience of their location. However, I can't take the rudeness and incompetence any longer. This place needs a completely new staff who can tell the difference between a tire and a windshield wiper. Autozone- look into the staff of this store. They're hurting your brand.

I think they messed up my car bc it was starting and turning on just fine but then it wouldn't turn…read moreon after they put a new battery in. I would go somewhere else to have things fixed. They aren't mechanics so partly my fault for coming here.

Each motorcycle is serviced with attention to detail and respect for the rider's investment. Thats…read moreon his website, my bike blew out a valve stem not half mile from his shop in 30 degree weather I got the bike at his garage door , I had money but he said no, after I camped out from Sunday 3pm till 9am to hear him say I wont install a valve stem ,he's trash, in 30 degree weather, so long story short i had to drive my harley 11 miles without a rear valve stem 10 miles a hour through traffic cause he didn't want to do it.

Absolutely do not take your bikes to this shop, we took a bike up there and spent $7,100 for a…read morecomplete motor rebuild and the bike came back with more issues than it came back with. The bike is now leaking coolant and oil! This shop is going to end killing someone! If you value your life avoid this business. We attempted to reconcile with them and they blocked us on all social media and blocked our phone numbers.

Had to stop here and I'm so thankful that I did. Juan was eager to assist me. He walked out to my…read morecar with me, lifted my hood up and gave me a mini tutorial on what wasn't going wrong with my ride. I also asked, for a price quote for a thermostat and he had No problems with offering me that as well. Awesome customer service he displayed.

I came in this morning in a rush because I had to jump start my vehicle and wanted to see whether…read moreor not I needed a new battery. Connor was extremely helpful and professional. He identified that I had purchased the battery from O'Reilly and that it was still under warranty. He promptly replaced the battery and I was on my way. I really appreciate the efficiency in how he handled my situation, I was able to make it in to work with time to spare. Thanks!

I had to go to the Mazda Dealer for a reprogramming of my key fobs, and just happened to choose…read morethis one due to it being close to me. However I have to say the service team: specifically Victor and Perry (Service Mgr) were great throughout it all. I will say at first I was a bit annoyed because I had an appt scheduled one day and the people on the phone told me incorrect information when making my appt. so I wasted my time to go out there in the middle of my workday for no reason. Only to get there and then tell me I couldn't have it re-programmed. Where some places would've probably just programmed and may have left you stuck. As Mazda vehicles require 2 "good keys" to reprogram, and one the process is started it deems your vehicle immobile if it doesn't pair. Victor and Perry took the time to explain to me the chances of the other key not programming and all my various options and costs associated with it, so I could make the best decision for myself on what I wanted to do. Victor and Perry kept me updated throughout the whole process, and thankfully it all worked out. What I appreciated besides the communication with Perry and Victor is the fact that they took the time to explain in lamens terms the whole scenario and possible consequences of them doing the programming. I know some places definitely would've just gone ahead and if it didn't work, forced you to buy the Mazda mfctr key through them which is like $300. I also chatted with some of the sales guys while there, and they weren't pushy just talked about the feature of my car versus some of the other models. I would definitely recommend them and will be back for servicing or if I choose to upgrade my car. Thanks for making what could've been a nightmare of a process, a great experience Victor and Perry!

We had a GREAT experience at Town North Mazda! After visiting multiple dealerships during our car…read moresearch, this was by far one of the smoothest and most professional experiences we had. Ash Galoyan and Zack Alia was incredibly patient, honest, knowledgeable, and never made us feel pressured. He took the time to answer all of our questions, kept communication open throughout the process, and worked hard to help us get a deal we felt good about. The finance team were also great to work with and made everything straightforward and transparent. We purchased a 2026 Mazda CX-5 Premium Plus AWD and really like it so much already! The vehicle was spotless, the process was efficient, and the entire team treated us with kindness and respect from start to finish. If you're looking for a dealership that values customer service and professionalism without the typical high-pressure tactics, we definitely recommend Town North Mazda. Worth the drive from Louisiana for us! Thank y'all again for such a great experience!

We were looking for a place that carried a certain oil for my hubby's car and NAPA did not…read moredisappoint! Thanks! oxo

I placed an online order on 03/25/22 @ 5:24pm, and this store was chosen because it was nearby and…read morehad the item in-stock. I received an e-mail on 03/26/22 @ 4:59pm saying my order was ready for pick-up. 30 minutes later I received an e-mail saying my order had been cancelled with no explanation. I called 800-LET-NAPA on Monday afternoon seeking that explanation and got none. So now this will LET NAPA know with a poor rating.

I came in to pick up an order for Doordash and I was trying to see where the name was that it only…read morehad numbers I've been doing this for about 23 years so I know what I'm doing and Jesse asked me can you read he was being very rude and the other two guys looked all stupid when I told him hey that's pretty rude that he said that he said he was the manager so I wouldn't recommend anyone to come here and less they want to be talk to condescendingly the guys name was Jesse and the other two guys were named John and James don't come here.

my car has some issues with the starter spoke to Jesse the Manager at this location , was very…read morehelpful and knowledgeable! One stop shop OEM parts available.