I am disappointed with their policy. I needed a remote replacement. I was advised I would have to…read morepay over $400.00 for a full inspection then the price of the remote. I am a repeat customer and was told there was nothing else that could be offered to me. I Paid for a full inspection 2023 or 2024 and the year before had an inspection as well. I was told it's not needed every year unless there are problems. But their policy now is of such if they touch my insert, even removing the glass to hit a reset button for the remote they would have to do a full inspection. So total Cost would be close to $600.00 when all that is needed is a remote. I did find a company to Come and handle the remote only but I would have rather stayed with Fireplace Tech. Disappointed

Wow amazing service Wilson the technician-detail oriented, got our old fireplace working safe and…read moreclean. Can't say enough how pleased I am!

Shout out to WC Fireplace. Complete project from making a…read moreboring wall to our favorite room. One stop shop. Complete project including AV.

We needed to replace our faulty, 25 year old gas fireplace. We thought it would be a…read morestraightforward job but it turned complicated when we discovered that the firebox that housed the insert had been incorrectly altered during a family room remodel, and was unsafe due to potential fire danger (yikes)! We thought we had to tear out and rebuild the granite surround and mantel in addition to buying a new insert, but Ryan, the manager, and Julio, the installer, who both came to our house to inspect, offered a much less expensive option of removing the unsafe firebox materials, and adding brick to frame the surround. John, the mason, completed that job masterfully, and Julio did a great job installing our lovely new Regency gas fireplace insert. The fireplace itself is so nice. It has a modern, streamlined look, and although we haven't used it yet because of our nice weather, when we tested it after installation, we found that it emits lots of heat and looks so pretty with the flames and the lighted up embers. From start to finish, our experience with Walnut Creek Fireplace was excellent! Ryan was very helpful as we were trying to figure out our plans and what fireplace would work for us (he even came to our house twice). And we were so grateful that Ryan, Julio, and John figured out how to save our existing surround and mantel (saving us lots of money). Had we needed to build a new surround/mantel though, I feel confident that WCF would have done a great job (based on pictures and reviews). Thank you, Walnut Creek Fireplace!!

He showed up right on time He did a thorough inspection of…read morethe chimney. He was very honest in saying that we don't need any additional work at this time. Much appreciated

We had an issue where water was leaking down the chimney into our living room. A storm knocked the…read moreold chimney cap off the chimney, and the old chimney cap damaged the pool solar panels. That caused the pool solar to spray water toward the chimney. The mortar was falling apart in some places too, so water could potentially leak in through the sides of the chimney. Sam from Hex Chimney did a great job repairing our chimney!

We hired Penguin Fireplace for a family room renovation centered around upgrading our old…read morefireplace, and we couldn't be happier with the result. We didn't just want a new insert; we needed a complete facelift for the room, and the team absolutely delivered. The project was finished on time, and the new fireplace has completely changed the vibe of our home. If you are looking for a team that is professional, communicative, and truly skilled at what they do, I highly recommend Penguin Fireplace. Thank you to the whole team for a job well done!

Detail oriented, utterly perfect in execution, and on time. Not the cheapest job I've had done but…read morereasonably priced all in. Would absolutely choose them again. Like many customers I wanted to put a TV over a fireplace without it being too high off the ground as this makes for an unpleasant viewing experience. One way to do this is to use the "cool wall" type of installation, which lets you locate a TV right above the fireplace, but this requires building a chase into the room - and the particular room we have is too small for this to be a good idea. I also did not want to use one of the mantle mount options for our TV because that would also bring the TV into the room when lowering it for use which would thereby also reduce the size of the room in front of the TV. So we had a bit of a conundrum. But penguin showed us some options, which allowed us to get our TV low enough without using a mantel mount or a chase at all. Specifically, they showed us an insert that you could put directly on a concrete floor and a noncombustible mantle which you could locate just a few inches over the fireplace opening without risking fire safety. (As a point of comparison, locating a typical combustible mantle above a fireplace requires strictly specified minimum distance, which in effect leads to a much much higher minimum TV installation height..) We also went with a custom surround, which makes the gas insert that we went with look a lot bigger, and also a good proportion for the space that we have... And the design of the insert itself makes it look a whole lot deeper and wider than it actually is by using reflective glass. I'm really pleased with how this turned out. For the wall tile, I'd always had a dream of doing board form concrete and penguin did a fantastic job installing it. This is a fiberglass reinforced concrete veneer product I got from Wall Theory in the color "natural gray." It's worth mentioning that I visited another store that did not think of the options we went with, which left me scratching my head as I stared at a pile of catalogs that they shared instead. Go with Penguin.

Easy to book, friendly helpful and knowledgeable tech, gave thorough explanation of issues and…read moreprovided a prompt report were all helpful with a recent inspection for a home purchase.

This would've been a 5 star review but... Scheduling was complicated. I was getting phone calls,…read moremessages and text from three different numbers and it was confusing. I thought I had an appointment confirmed but then I was told because I didn't call someone back it was cancelled..then they showed up?? The guys were nice. Eli explained what they were doing. They were quick and efficient and they left everything clean. They did a great job. They explained what they did and what they saw that might need work And at that point, they walked out the door with a five star review. Here's where it gets dicey. When they came, my flue was open. Being widowed I've learned to make fires but I have never opened or shut the flue. It was open when they got there and when they left the last thing they said was "OK now you can make a fire". But they didn't tell me that they had shut the flue or damper. I didn't know it was a thing until I made a fire and my house filled up with smoke. Opening all the doors and windows didn't work. The fire alarm kept going off. I couldn't make it stop. I shut the glass on the fireplace. Ended up having to call the fire department. I had to get my cats and throw them out in the rain and wait outside. The fire dept confirmed the flue was closed. They opened it and they brought in big fans to air the smoke out of my house. It's still smell smoky. The worst thing is this was super traumatic for me. I didn't know why the house was smoky I didn't know what to do. I didn't have my husband or anyone to help and I was panicked. It was a really horrible experience except for the hot firefighters lol. Based on that they would get zero stars so I gave them 2

Hired Summit to replace a protective screen for my Valor gas fireplace…read more Communication and service was prompt. I will be using them for all my fireplace needs in the future. 10/10 - highly recommend

We hired summit to install a new gas insert. They did a great job. They communicated very well…read moreabout my options and the process. The owners are very nice and responded quickly to my questions. They were super clean with the install and everything went smoothly. I highly recommend them.

Bought four fireplaces from them for our house which was being built. Overall service was good but…read morewe had problem with one unit. First, the unit we wanted was not available and hence they recommended another one, which we went with. after they installed it, it was emanating too much heat and they brought in someone to fix it. It's been few years now but we rarely use the unit, as it smells like gas. I have brought it up to the team, even mentioning we had purchased four units from them. really unfortunate.

I received outstanding service and an amazing product from the team at Capo. Jared, the salesman,…read morespent considerable time discussing the best options with me for beauty, function and price. He is extremely knowledgeable about codes, placement and answered all of my questions. John, the installer, was efficient, neat, and delightful. Eric, who coordinated a replacement part, was also incredibly responsive. The team at Capo worked seamlessly with my contractor; it was obvious that they have an excellent reputation with many construction companies. I purchased a Mendota Fireplace and it is absolutely beautiful and natural looking. Overall, if you are looking for experts who are also honest and engaged, Capo is the first choice in the Bay Area.

Absolutely loved Miguel and his work. He did both our upstairs bathrooms as well as many other…read morejobs. He put in doors, lights, columns, shutters etc. He was helpful and did amazing work that made our home beautiful. Would highly recommend him to make your home amazing.

Miguel is a great guy and has a great work ethic. He always arrives on time, extremely honest, does…read moregreat work and is super clean. He is one of the most honest, responsible and relliable contractors I have ever had do work for me.

Let me add to the list of five star reviews. I had a…read morecatastrophic failure of my 30 year old gas Fireplace, which resulted in an explosion. After reviewing the damage, Marvin indicated that it could be rebuilt and upgraded. After securing all necessary parts, Marvin and his associate completely rebuilt and upgraded the fireplace. It is important to note that gas fireplace components and starter assemblies have been much improved in the last three decades. I highly recommend FTS for service, repair and upgrades. Don't wait for an explosion.

Highly recommend! Marvin runs a family-owned business and was prompt, honest, affordable, and…read moreprofessional. He was very clean and respectful of our home--laid out cloths and used a vacuum to ensure no dust was left behind. On the first visit, Marvin got our fireplace working but noted that the fan needed to be replaced. He ordered the part and came back to install it. What really stood out was his honesty--he realized I had overpaid on the first visit and proactively refunded me. That level of integrity is rare. I would absolutely recommend Fts Fireplace to anyone needing fireplace service.

Preventative maintenance and wall switch not functioning properly …read more... Wall switch problem diagnosed and corrected and gas fireplace cleaned. Technician was prompt and professional.

This review is for Elite's lack of response to numerous phone messages left…read more I called about 2 weeks ago and left a voicemail. Their message advises that they will get back to me in 1 to 2 days with a 5-week appointment time. I never received a call back. I called again about 4 days later and left another message with the same result, no call back. I called again this week and left another message. Now their appointment time is 7 weeks out. It's been more than 3 days and I still have not received a call back. I understand people can be busy, but don't say in your message you'll respond in 1 to 2 days when that is far from true. You obviously had time to change your message from 5 to 7 weeks appointment time, why not call back potential customers. Looking at other reviews it seems like this is a trend. If I can't even get a simple call back, what makes me think they'll come back out if something goes wrong with their work. Definitely going somewhere else!