I'd like to update my review since my first stellar review was for the initial estimate process…read moreonly and I said I would update (but forgot). It's been 5 years and we've had plenty of people up in our attic since Rodent Masters completed our job and any time someone goes up there, I beg them to check and double check to ensure there are no rodent droppings. During this time, we have not heard a peep in the attic which is a complete 180 from what we were hearing before - it always sounded like the rats were having a party up there in the middle of the night. The process took about a month from start to finnish because the first thing they do is cover and patch all holes or entrances up so that nothing can get in (or out) and not just outside of the house but inside the attic and inside every single area from within the house. It's a LOT of work but they did it very well. Then, they came back and, in our case, because things were so bad, they sucked out all of the insulation and then reinsulated the entire attic with much higher quality material than what had been removed. Then they came back on final time to ensure there was no activity. So, I have no reason not to continue recommending Rodent Masters and I have for the last 5 years. I do think I will contact them soon though just to have someone do a walk around to ensure there are no new holes that have developed since they were last here. Highly recommend and I'm glad to see that the reviews continue to be outstanding since the one I gave 5 years ago!

ONE STAR FOR SHOWING UP ON TIME. ZERO STARS FOR EVERYTHING THAT MATTERED…read more I hired Rodent Masters because I have documented ongoing rat activity around my private patio at my apartment for approximately a year. I have five security cameras recording the activity, including rats repeatedly on the ground in my private patio where my small dog walks and sniffs. I explained the situation to Max in detail, including how distressed I was, and told him I was prepared to pay for an exterminator's help myself. At their request, I obtained my landlord's permission for them to perform the work. The day before the appointment, I went even further: I sent Max a five-page presentation with photographs and a diagram of my property, identifying suspected burrows, storage areas with rat activity/droppings, openings I wanted sealed, the water-heater closet, planters/root systems and other possible nesting and entry locations. I also explained that I have a small dog and wanted safe, enclosed trapping options. I specifically asked whether they could perform the work the same day if possible. The technician arrived on time, but the inspection I expected simply did not happen. He focused on whether rats might be inside my apartment even though I had reported an outdoor problem. When I asked whether he had seen my presentation, he told me it was "at the office." He did not open and inspect the storage cupboards where I had reported rat activity and droppings. He did not investigate the suspected burrows. He did not seal any openings. He looked directly at an opening into one of my storage areas and did nothing about it. Most incredibly, while standing on my patio he explained that rats like protected areas around water heaters, yet he never even opened the doors to inspect the two water heaters I had specifically identified in my presentation. After all of this, the primary recommendation I received was to buy mountain lion or fox urine and spray it myself. After I complained, Max initially told me in writing that he was "very confused" because he had forwarded my list to the technician and explained the situation to him. He later said they were trying to "save me money" and the technician did not want to take my money "by just setting traps." That explanation makes no sense. This was supposed to be a free estimate. I never told anyone I was on a budget. I had specifically asked whether they could do the work that same day and was prepared to pay. Nobody even gave me an estimate or presented treatment options and allowed me to decide what I wanted to spend. Max also brought up my doggie door afterward. I did not tell Max about a doggie door the day before. I mentioned it casually to the technician while we were already standing on my patio. I never reported rats inside my apartment. He insisted on coming in and looking under my sink and told me I had no evidence of rat existence. My complaint is simple: I hired a rodent professional to investigate documented rat activity, identify nesting/entry areas, recommend appropriate trapping and exclusion, and give me an estimate. Instead, the specific areas I identified were not meaningfully investigated, no holes were sealed, I received no estimate, and I was essentially told to buy predator urine. Had Max simply told me after receiving my five-page presentation that this wasn't the type of work they were going to perform, I would have thanked him and continued looking for another company. Instead, I stopped searching because I believed help was coming the next morning. That lost time matters when you are already dealing with an ongoing problem. I also let Max know how traumatized I was by these rats and how I wasn't sleeping at night. He seemed so empathetic and told me not to worry. Why pretend you want to help and then lie about our initial conversation. P.S. I saw another reviewer say someone from this company arrived in an unmarked white van, which the company disputed in its response. The technician who came to my home also arrived in an unmarked white van, and I have the security-camera footage showing it.

I have been extremely impressed with this company, especially their termite inspector, Byron…read more Initially, I reached out to several companies for quotes, but when Byron arrived, it was immediately clear that he was knowledgeable and experienced. He did an excellent job explaining the situation, outlining the necessary steps, and helping me understand the process. After speaking with him, I felt confident moving forward with their quote for termite treatment and tenting of my garage. What impressed me most, however, was Byron's outstanding communication and dedication throughout the entire process. He consistently kept me informed, attended all the meetings before his crew arrived, and even went to my neighbor's house to help remove items in preparation for the tenting. Although the tent removal is scheduled for tomorrow, I am so confident in the quality of their service that I wanted to share my experience ahead of time. I highly recommend this company to anyone in need of termite services. Byron has been exceptional from start to finish, and his professionalism, knowledge, and commitment to customer satisfaction truly set him apart!

I had the pleasure of meeting Kevin today..He was very professional and courteous. After treating…read moremy backyard ,He gave me some great tips on how to maintain my home and my pets free of fleas...Thanks again Kevin...

Mosquitoes are SO BAD now, and I am From Florida!! I can't believe it, every time my kids stepped…read moreoutside they would come back in with 10+ bites! Thanks to google and yelp I found homeshield and called them for help specifically with mosquitoes. I was able to set up monthly service quickly and they set to work putting traps out and treating the property. I am two months in and so far it has definitely helped. Sergio is our technician and has been extremely fast and efficient with my yard and switching the containers out to kill these pests! I love that everything is automated with this company as well, I get a notice when they are coming, treat the area, and have left. My last place it was really random and hard to tell, so I appreciate the communication!

I'll start off by saying that I have never left a bad review. My experience with HomeShield has…read morebeen the worst experience I've ever had dealing with a company. I can honestly not comprehend how they have such a high rating other than the fact they beg for reviews after each service. First the good: They respond quickly, have low upfront fees, and if you push them a little they'll discount. They'll also get out to your house for the fist service within a few days. The general treatment definitely works (though I don't think the mosquito one does). I loved all of that and it's why I chose to work with them. Also, their phone customer support reps are nice. That's about where it stops. The bad: I signed up for both the monthly mosquito service, and the quarterly general service. I was told the rep that would come out would walk me through the service, look for areas where mosquito breeding sites could be etc. That didn't happen. I had explicitly asked for the inside of the garages to be the main area of focus, but I don't think the reps read the notes because I had to come out and remind him when he was about to leave (more on this later). He had also forgot to bring the mosquito trap so he said he would come back the next week to bring it. Not a big deal. A week went by and nothing, two weeks, then three... I had to call to remind them this was happening, and then the rep came by to drop it off. Two weeks later my next treatment was due, and no one came. I figured someone would call me, and as I'm busy I didn't get a chance to call them until it was almost the end of the month. It had been roughly 8 weeks between services. Their email customer support was no help, so I finally called the customer support line and they were very pleasant and apologetic, and said someone would be out ASAP and offered me a refund. Finally the rep came the last day of the month. I thought ok great we're back on track. I then noticed I got charged again a few days later, but it had been 8 weeks between services, so I emailed again. I was told that because they actually made it out on the last day of the month I would not get a refund. Also, on this visit, I asked the rep to stop spraying for a sec so I could move my car to the front of the house and load up my baby. He says ok and I move the car. A few minutes later, as I'm loading up the baby, he appears 5 feet from me and starts spraying. It was unbelievable. Then, guess who DIDN'T SHOW UP AT ALL for the next month? They blamed it on scheduling errors once again. That was the end for me, I called to cancel, and was able to cancel my mosquito treatment, but they said if I cancel the general quarterly treatment I would incur a fee. I was upset because I would have loved nothing more than to never have to talk to anyone from this company ever again. But the phone customer support person apologized and said everything would be fine from now on. I said ok and let him know that I did not want the same rep to come, and that the most important part was in and around the garage. He noted it for the next rep. They came for their service but I wasn't home to meet them. I then started noticing more spiders in/around the garage, and looked at the cameras. The other rep did not go in the garage (he must have been wondering why there were two open garages with the cars pulled out), and in fact did not even go to the back part of my backyard. I'm honestly exhausted from having to communicate with this company. They have not done one thing right the entire time I've worked with them and their email support is not good. They think its ok to charge you every month even when they don't come for basically 2 months. RUN AWAY and find another company.

Jesse came and inspected the house for rodents and closed multiple holes. He placed mouse traps in…read moreboth our attics and in the garage. He then came back multiple times to check on the traps. He did a thorough job and I am very pleased with their service.

These guys are great! Albert and his team are always on time, very responsive, and easy to work…read morewith. They are also very accommodating when I have a tight schedule and always make the effort to fit me in. Their work is thorough, professional, and reliable every time. I use them for three different properties and have consistently been happy with the service they provide. I would definitely recommend them to anyone looking for dependable pest control.

Thank you, Joe, really appreciate the help. He was very thorough with the inspection and explained…read morethings really well. They were also really quick to respond. I called at 9 am on Sunday morning, and they were at my house by 9:30 am.

I didn't go with them, but they were one of only two rodent companies that had no bad reviews. They…read morecame out for a quote and basically told reiterated what their competition had already said. The guy was honest, thorough, and within minutes I had a quote. The only determining factor in my decision was the price and that the other company was local to my city. But I would 100% give them my business in the future, and I appreciate how honest and attentive they were when they came out.

Love our guy Troy! He's friendly, respectful and always goes above and beyond…read more There's been a few times where I see a gross / scary bug and call frantic threatening to burn my house down (kidding! ) and Troy comes out ASAP and handles the bugs/spiders. He's such a nice guy and takes great care of his clients!

I have add Dewey pest control for 8 years and the service has been pretty good other than notes…read morefrom calls not received by techs for additional service. Customer service is not very good, I feel Dewey is more about bottom line than customer service. I had an issue with 2 payments not processing due to a cc not being updated with new info so The 2 payments bounced back to my account. Resolved the cc issue online but Dewey needs a full annual payment upfront because if it. There was no work with customer, acknowledging the minor mishap. I felt the 8 years meant nothing to this company.

On behalf of my father, they are punctual, they say what they do, and recommend to others and for…read moreour other units. Thank you! Also thank you for Karen and Israel for making it a smooth process.

Didn't use their service. Tried to call out to remove…read morerodents from attic. They would not come out without the "home owner" approval. This is not a bad thing on them, but if you ARE NOT THE OWNER, don't call this company

Leo was amazing! First off, when I called Leo's Home…read moreSolutions, they picked up the call right away and were able to give me 2 appointment options for a specific window of time for the next day! Leo was very thorough and professional, after the walk through consultation and then proceeding with a protocol and solution, I felt much more at ease & safer with his expertise! Calming my completely freaked state of mind! He found 2 openings on the exterior of my house and fixed them: put a screen over the exposed gable vent, quickly & impeccably, as well as covered an open vent pipe on the roof Also, as I was scrolling through all the exterminator options, I realized I didn't want a van that screamed exterminator in front of my house! Besides the name "Leo's Home Solutions", being nicely "general", I got a great feeling of the work Leo's company could provide from the glowing reviews and I was right! Everything was at an extremely fair price too! I highly recommend Leo's Home Solutions!

I had a pretty bad crawlspace situation earlier this year involving a skunk getting underneath the…read morehouse, along with the odor, flies, and contamination that came with it. Leo and his team at Leo's Home Solutions came out and did one hell of a job. Their team was incredibly coordinated and completed both the crawlspace and attic in a single day. The attic didn't have any infestations, but they carefully identified potential entry points and blocked them off to help prevent future problems. In the crawlspace, they completely removed all the trash and animal remnants, including droppings, then sanitized the area with a lemon deodorizer and bacteria-killing treatment. They also fully replaced the mesh lining on the vents surrounding the house, including both the crawlspace and attic vents. Within a couple of days, the flies were gone and the lingering smell had cleared up. What I appreciated most was that Leo was responsive, straightforward, and willing to fully address an unpleasant problem rather than just putting a temporary band-aid on it. The price was fair and reasonable considering the amount and quality of work his team put in. Crawlspace and animal-related problems are not something you want to deal with, but Leo made the process much easier. I'd recommend Leo's Home Solutions to anyone dealing with crawlspace odors, animal intrusion, cleanup, sanitation, or sealing work.

Nate came into our home and did an excellent and thorough termite inspection. He was very polite…read moreand professional and extended expert advice on what to look for. Thank you for everything. We will look forward to using the services in the future.

Customer service is top notch! They were super polite and professional. I will definitely be using…read moretheir services and will be referring them to all my friends and family !

Finding a mouse got into my home has been the most stressful experience ever. L & A Pest Control…read morehave been nothing but angels. From my first call, I felt reassured. Both Allison and Luis have been friendly, patient, and transparent in every step of the way. Their pricing is honest and they will not sell you services you do not need (beware- other companies will try) and the work thorough! I highly recommend L&A!

Quick response and very professional service. So far so good in terms of pest control. I recommend.read more