We are happy with our selection of Hyatt Place Pasadena on a recent visit. I appreciate their consistently solid service and kindness; the location is extraordinary for Pasadena and surrounding areas. The lobby is efficient and welcoming, allowing various areas to hang out and catch up or talk business. We did not eat in the breakfast area due to personal local favorites, but it would have been fine. Parking is indoors adjacent to the structure, and only $25 daily for guests is a good deal. Its proximity and access to the building works. The hotel is an easy walk to Old Town Pasadena and its many beautiful options. We liked the modern room and all of its options. It was a terrific stay without issues. Thomas at the front desk was a good guy who was very helpful, so a shout to him and Alexa for their kindness and service. read more

Enjoyed my stay at this Hyatt Place Pasadena. Parking was available across the street and at the hotel. It was nice that there was a shopping plaza within walking distance filled with resturants and a movie theater. There is keyless check-in available and the breakfast the next morning was great. Take out boxes were available for those that need to leave quickly. I wouldn't mind staying here again. read more

Hyatt Place Pasadena - Courtyard - Hotels Near Me - Pasadena, California

See all

This hotel has a budget feel for a non budget price. With tax we paid a little more than $650 for two nights (Friday and Sat) for a room with one king size bed. The hotel had a very generic kind of feel, but was very clean despite being very full. Parking is underground and is $25 a night. If you arrive past 10p except to find no spots and you'll have to park in the adjacent mall lot, which has hotel spots. The room was clean and the bed was comfortable enough. It was a rather steamy weekend in Pasadena and the motion detected AC in the room, although a great idea, turned off in the middle of the night while we were sleeping, making for a sleepless night. The hotel seemingly is on a "busier" street and there was a lot of vehicle noise as well. Pool was on the smaller size and filled with kids. Lastly, the free breakfast buffet was crowded and the whole lobby area was left untidy. Kudos to the staff for keeping up with the glutinous guests, but wouldn't recommend staying here and don't plan to come back. read more

This place is really good!!The rooms and grounds are clean and safe. I first stayed here for a week during Covid (March 2020)the beginning of quarantine shut down. They handled the strange transition with ease and grace. My second experience is when my friend visited from out of town. He enjoyed his stay. We both agree that the mattresses could use a little improvement, but overall the experience was quite pleasant. The breakfast is lovely and you cannot beat old town Pasadena for a getaway destination. I live close by, and I would even choose to stay here for fun. I highly recommend Hyatt of Pasadena. read more

Hyatt Place Pasadena - View from my room - Hotels Near Me - Pasadena, California

Stayed here during 11/2020 in the King room with wraparound balcony. So happy that I booked this hotel and when I called to inquire about rooms, the woman that assisted recommended this room instead of the suites option. Since we used the room for getting ready before our Covid wedding. It was spacious and worked well for our pictures. Also they were pet friendly. The rooms were clean and all staff followed protocol during our stay. The staff was friendly during check in and check out. They did have a modified breakfast which was also a plus. The parking is underground and seems to be limited. I would stay here again if needed to. Since it's next to paseo and off Colorado there are plenty walkable food options. read more

See all

We decided to have a staycation in Pasadena and took a chance on Hyatt Place. There are a lot of one-way streets in the surrounding area so it was interesting getting around. We parked in the guest check-in/drop-off area out front during check-in. You also have the option to check-in through their app if you want to bypass the front desk. I already knew about the $24 a day parking fee but it still doesn't make it sting any less (might be the most I've ever paid for hotel parking). Once in the underground lot you have to use your room key to access the elevator and to access any room past the ground floor. We stayed in a high floor king room (#627) for Halloween weekend. The room is really spacious with a little partition between the corner sofa and the bed. The bathroom is clean and well-lit. We wipe down every room we stay in because you never know how clean it really is. Pleased to say our room was thoroughly clean and there were no stains in the bed sheets/towels. Hyatt Place is located near an outdoor shopping mall and several restaurants. It's so close to everything we mostly walked and didn't have to drive for much. The nearby streets have construction crews at work so another good reason to hoof it if you can. We didn't have any problems with noise from our neighbors. The hallways were clean and they offer housekeeping upon request (we opted out). Check-out is at noon which is great if you want to take your time before leaving. Now time for the weird stuff... when checking-in I was stuck behind a woman who was friends with the receptionist. They had a conversation about some girls being pistol whipped or shot in the face or something nearby and how Pasadena isn't safe anymore. It goes without saying but that's like the last thing you want your guests to hear before checking in. We were looking over our shoulders the entire time we walked around. The underground parking garage was weird because if you're not careful you'll wind up going to the wrong exit and end up in the adjoining garage (which requires you to have a parking ticket to exit, which you won't have). Accidentally went that way the first time we left. We saw that we ended up there because they didn't block off that section, but the rest of the time that area was blocked off so it must've happened to other people. The hotel parking entrance and exit remained open the entire time we were there so anyone could access the garage. The elevators are so unnecessarily frustrating. There are two main elevators and only one of them can access the garage (the other one stops on the ground floor). There's also a handicap elevator around the side entrance of the hotel. There are signs that only two people are allowed per elevator for social distancing. This wasn't followed as every guest was tired of waiting for the elevator and just crammed on in every time. Double misery points if you have to wait for the other elevator if you're going to the garage. Overall though we had a good stay - we liked how close it was to everything we needed and the bed was comfy. read more

Hyatt Place Pasadena - High floor king bed (room #627) - Hotels Near Me - Pasadena, California

We have stayed here twice and I like it. The hotel itself is nice, especially for the price considering it's in downtown Pasadena. I doubt you'd find a place that offers such big rooms at this price point. The rooms are all basically the same except for the size and number of beds. Which is great because then you're not worried about if you could have a better room or not. The staff is pretty nice and helpful. The one thing that is less than great is the parking and elevator situation. There's only 2 elevators but one of them doesn't go down to the parking lot. So when you're on the 2nd floor, if you want to go to the parking lot, you go to the elevator that goes down there and push the down button. But the other elevator will come instead! And there's no way to bypass this. So we had to wait for the other elevator to become busy and call the parking lot elevator at that time or go down to the lobby, then try to go back into the parking lot elevator. It seems like a really weird system. Also parking is $27/day. Not the best addition to your stay but I imagine a decent price for parking for the downtown area. We stayed here when we were visiting Universal Studios and also Occidental College. It's very central and the parking isn't horrible from Pasadena! read more

Friendly and helpful front desk staff when dropping a gift for a friend. Friend stayed here for over a month after Eaton wildfire and her 10-year-old son cried about leaving Hyatt Place when they got a permanent rental. That's Pretty high marks !! read more

Update to earlier review. Have stayed a couple of times in the past four months. No issues. Hotel and room were both clean and well kept. Everything worked ok in the room. I got a chance to try their restaurant. It was a bit later and so i ordered something to bring up to my room. Got the chicken sandwich and side of chips. The sandwich was surprisingly good. Only downside was I was hoping the chips would be made on-site. Instead it was a bad of Mrs. Vickie's. Fine store bought chips, but would have gotten fries if had known. Also tried breakfast the following morning. Solid Hyatt self service breakfast. So much better than the prepackaged COVID version from last year. Four stars. read more

Our first time to stay in this Hotel and since we drove a long way from Orange County to see The Huntington Library and Museum and to avoid the traffic we decided to arrive early and the front desk Thomas was kind enough to accommodate us with a room so we may rest. The free breakfast was one of the best I have experienced in all the Hyatt hotels. That's a big plus. Monica at the front desk was also very nice and helpful in giving us everything we need to know about the hotel and the surrounding area. Location is also just a few blocks from all the major spots Old Town Pasadena, The City Hall, etc. We highly recommend this Hotel for whoever wants to visit and stay Pasadena. read more

See all

So far, a great place to stay - first night of two. Nice size room, well appointed, modern, actually feels new. Great staff checking in - Chris was so polite and attentive, quick yet not hurried. He made sure I had the info needed. It's nice they check if housekeeping is needed wanted during multiday stay. I don't need that but Chris made sure to tell me that anything can still be requested if there's a need or change of mind. Parking is not free or included, a separate $26/day, but that's commensurate with the other hotels around here too. A ridiculous charge that avoids being included in many "per night" calculations but has become a common practice and all of them are doing it in the area. Not unusual, it is the market but I still don't like it. In another note - I'm excited for the breakfast in the morning, everyone I've heard from (here for a conference) says it's great!! Good location, competitive with the prices of other hotels nearby (not cheap, but a good value) but the size of rooms put them ahead of others. One item I would like to change is the bathroom fan doesn't turn off, it's not too loud and closing the door muffles it but still would be nice to be able to turn it off. Very comfortable, a place to come back to. read more

We had a great stay. To start, parking accessibility was easy for the in and out. Staff is great. Rooms look new and are very clean. Outdoor patio and pool are nice to chill at. Location is within walking distance to a lot of cafe's and restaurants and even Target. Best part is the daily breakfast. Get the breakfast! read more

Front Desk Staff is super helpful and Accommodating! The people who work at hotels are what truly make the difference between an average vs great experience read more

MY STAY AT THE ROACH MOTEL. I stayed at the Hyatt Place Pasadena in October, 2024 to attend a professional conference, at the recommendation of the organizers. On the plus side, it was convenient to the convention center, had efficient check-in and check-out, a nice lobby, and a room with good amenities. Unfortunately, my "deluxe" room came with some unadvertised roommates: giant cockroaches who scuttled out from behind the fridge when the lights were out, climbing around the walls and ceiling. These guys were about 2" in length and well fed. I'm not super squeamish, but when I'm paying extra for a nicer place, this is not what I expect. When I mentioned this to reception upon checking out and showed photos I'd taken, the staff advised me to write to their operations director. She eventually responded by offering me LOYALTY POINTS to stay there again. Yeah, no. When I asked about comping a night or some financial reimbursement, crickets. So, full price at the Hyatt proudly includes roaches. I held off writing this review in hopes they'd make some - ANY - good faith offer to tell me this isn't how they do business, but apparently they want to be famous for this. Visitors, pack your own Raid if you stay here. Duly warned. read more

Location. Location. Location. The Hyatt Place Pasadena (HPP) is located in the heart of Old Town Pasadena within the Paseo Colorado outdoor shopping center. It is located on the corner of Green and Los Robles so you can walk to a ton of restaurants and bars (with outdoor patios). Seriously, there are a ton of highly rated Yelp places within a 15-minute walk radius! The hotel is a newly built modern hotel that is dog friendly for a fee of $75 per stay. That's a pretty great deal since it's really hard to find chic hotels that are dog friendly. I mean nobody ever says let's go to freaking La Quinta Inn. HPP on the other hand, woot woot... or should I say woof woof! The lobby area is nice and the 2nd floor pool and poolside fire pit were great. Due to COVID-19, the entire staff took every precaution to ensure the safety of the guests. There are hand sanitizer stations in the common areas, masks are required outside your room, and the elevators are limited to two passengers. Got to get used to this new reality... One quirky thing I did notice about the elevators is that only one goes to the hotel parking area. So if you are trying to access the parking garage and the other elevator comes, send that one down and press the elevator button again. The wifey, furbaby and I stayed at the HPP and had a great stay. We ended up checking out Dog Haus Biergarten with a nice outdoor seating area (7 minute walk) and of course even closer is the Yard House in the Paseo Colorado. We also did sushi takeout from Sugarfish. Now, if bringing your dog, I really liked walking around the Kaiser Permanente facility across the street. Plenty of places for four legged ones to do their business. Overall, the hotel was really nice and the entire staff was really friendly. There was even a guy named Joker! Ha. Ha. Ha. So yea, I'm down with HPP, yea you know me, and you'd be down with HPP like every last homie. * Parking is conveniently located below the hotel, but there is a fee since you are in Old Town after all. * Due to the pandemic, there is no housekeeping for safety reasons. However if you need anything, they bring it to your door. Also breakfast is limited. read more

See all

I just came home from a four day staycation and I loved it! They gave me the top floor that I requested. The view and the room were nice. The bed was comfortable. I slept a lot. It was so quiet. The Hyatt is only a few minutes away from Paseo Colorado. I have the option to dine at the restaurants plus there's also a movie theater. Aside from the mall, it's also a few blocks from Vroman's Bookstore for those who still crave for the feel of the written word printed on paper. If you want old used books to transport you using the way way back machine, there's a small quiet little bookstore across the street. There are lots of coffee shops, restaurants, bars nearby. It's also close to the convention center. Just note that the parking downstairs is free for the first 20 minutes. If you plan to park downstairs during your visit, please get a pass from the nice people at the front desk or you will get charged the full daily rate each time you exit from the lot. When in doubt, just ask. read more

Great management!!! A few small problems arose and they fixed it immediately with great customer service! I did not expect them to go above and beyond to make my stay this great ! I want to thank Viviana and the front desk crew for an easy checkin from start to finish. By the way the suites are stunning like a full apartment newly renovated and clean! The balcony rooms are stunning too. Thank you guys !! read more

Hyatt Place Pasadena - Balcony view - Hotels Near Me - Pasadena, California

See all

The hotel doesn't look like much from the outside, but when you go the rooms, it's pretty modern and pretty spacious. I was lucky enough to get a corner room and it's amazing! It was windows on 2 sides of the room and the curtains and shades were controlled by a light switch. It was nice to have the automatic blackout curtains, what a nice touch! There is complimentary breakfast that ends at 9 and it's a grab and go one, so not too many options. Other than that, it was a great stay. One thing to note is that there is a fee for parking at 20/night. One cool thing is that there is a mall outside, so you can so some light shopping (there isn't that many stores) and there's a Starbucks around the corner as well. read more

See all

As a long time hyatt member that stayed at different hyatt brands from category 3 to 8, I'd say this is the most beautiful Hyatt Place branded hotel we've been to. The lobby feels so clean and luxurious, it's even nicer than alot of the Regency level properties. Once you enter the guest room, you remember that it's a Hyatt Place after all (nothing wrong with that, but sort of vanilla/cookie cutter). It's a nice hotel with helpful staff. No complaints here. read more

The Hyatt Place Pasadena is perfectly located for the exploration and enjoyment of the Old Town Pasadena area. On the quieter, eastern end of the designation it's still just a short few blocks to get to all the great stuff the area has to offer. The planetary Society is right across the street and the convention center just a block down. You're just a half block off Colorado Blvd. (of Rose Parade fame) and in easy walking distance of incredible food & drink that includes a Fogo de Châo Brazillian steak house, a Slaters 50/50, Craft (by Smoke and Fire) and even a Barneys Beanery. We loved the nearby We Olive wine bar (see my review:-). As hotels go this one is newer and modern with a stylish look that's clean but not too corporate or too trendy. The staff were great across the board and we never wanted for anything. There's a house bar that they also bill as a restaurant with comfortable seating and a limited but hits-all-the-bases menu. Drinks were quite good and very reasonably priced. Most folks seem to take the food to go anyhow but the bar/eatery area is very nice. There's also a free breakfast bar/serving area that is spacious and top notch. Get there early though as just about everyone in the hotel avails themselves of the many, many tasty breakfast options put out in the morning :-) As rooms go, ours was plenty spacious for two with a couch/sectional in a corner that really worked for us. I believe the couch is also a sleeper so that's nice if you need it. There's also a fridge and safe along with the other standard amenities. We requested a balcony room (of which there are a few) but overall found it not that useable with no chairs or a table. I'd avoid that mistake in the future as the pool deck/patio area is fairly easy to access and has a bunch of tables, outdoor sofas and firepits. This space can handle a good number of people comfortably if you're inclined to sit and sip outdoors. There's super easy parking as they have an underground lot below the building and though the breakfast is free, the parking, alas, is not. There's a gym, pool and the usual meeting rooms you typically find in a hotel like this and they are all quite clean and well kept. Price wise I'd say weekday rates (when we stayed) were average for a place like this at about $185-$200 (base), with the usual room options. Overall a really nice place, we wouldn't hesitate to stay at the Hyatt Place Pasadena again next time we're in town. read more

See all

What an exceptionally wonderful experience I had here. From the check in process to the seamless checkout process and everything in between, the service was truly exceptional. Everyone was friendly and always happy to answer my questions. My room was quiet and extremely peaceful and overlooked the pool. I had wanted privacy and was able to get that. Breakfast buffet was always ready and very delicious. I never went hungry and that's very important for me! I tried the pool and it was small for me but very pretty being in the courtyard. I wish it were bigger but it seemed more for children and families. I tried the gym and love that it's 24/7 and the treadmills had access to Netflix and cable. I saw my favorite show with English caption because it did not have sound. I called asking for something I forgot to bring and the front desk ALWAYS DELIVERED. For that, I am extremely GRATEFUL to Front Desk for not leaving me hanging. They literally saved my life! So THANK YOU VERY MUCH! Even the maid service was exceptional and friendly. She offered me anything I needed so before I checked out, I made sure my room was organized, so they don't have to work too hard. I love the elegance of the lobby and the music they play is always modern and elegant. I would definitely like to stay here again and just enjoy it locally. read more

Hyatt Place Pasadena - Hotels Near Me - Pasadena, California

See all

This Hyatt Place is pretty new - with nice spacious rooms, some with balconies. Check in/out was easy. Rooms were quiet and building peaceful. Staff I interacted with were all friendly. The only two hiccups we had during our stay were that housekeeping did not clean our room any of the days we were there, despite putting away our "do not disturb" sign. We saw them in our hallway each morning too so we're not sure what happened. Our trash/recyclables did start piling up. We also had some trouble with the elevator getting down to the parking garage, as the other elevator which did not go to the parking garage would consistently show up and interrupt the travel of the parking garage elevator to our floor. You may have to go down to the first floor and either walk out and downstairs, or to more easily get on the parking garage elevator (it be great if the button for the elevator to the parking garage only controlled that elevator, and not the other one) Other than those things, a comfortable stay. I would recommend it if you're visiting the area. read more

Talin & Naz really went beyond on assisting us get the suite we wanted. My friend was getting married and booked a suite here but upon check in, it was the wrong suite. Before booking she was showed a suite that had floor length windows with a terrace but the suite assigned to us didn't have any of those amenities. On our way back from dinner, Talin notifies us that the suite she wanted was available. We were able to quickly switch rooms. I really appreciated their help and willing to accommodate us. This kind gesture really alleviated the bride's stress the night before her big day. The room was beautiful. The windows really brightened the room up and the view was nice to look at while getting ready. I totally took advantage of the breakfast they provide, it was delicious. I recommend booking this hotel if need to stay in Pasadena. But, book through their website for the free breakfast! read more

See all

Every time we're in town wether to come here visiting my family or go to Dodgers game we stay at this hotel & love everything about this place. It's clean the room big enough, staffs are always welcoming & friendly people to Breakfast buffet meals are so delicious they constantly make sure they have more food coming every time & again employees are super nice This is the 2nd time we stayed here & will be sure to come back again read more

Great location and service. Love that you can walk to so many restaurants from here. It's attached to the mall area so you can also indulge in some shopping! read more

The Hyatt Place in Pasadena is one of my favorite places to stay. Newly furnished and great compliance with COVID precautions. Look no further. A quick drive/short walk from restaurants and shops. PARKING Underground parking available with $20 fee per car read more

See all

If you have a dog or small children stay away from this place. My dog found a pill on the floor of the hotel which was likely missed due to lazy cleaning. Of course we had no idea what the pill could have been so we rushed our dog to the nearest vet with urgent care and ended up with a hefty vet bill. After notifying the hotel, they were not apologetic and now refuse to answer our phone calls or call us back. When calling the hotel, the manager is always too "busy" to take our call. We are told they'll call us back but I have NEVER got a call back. Seriously would give 0 stars if I could. They DO NOT care! On top of this there is no free parking so you gotta pay, and if you don't park early enough, you don't get a protected spot in the hotel parking area. You are left to park on the public parking side where people can easily break into your car but you still have to pay the hotel parking fee... ridiculous! read more

I had a really bad experience with this Hyatt. I made a family short trip to Pasadena, and it looks very good to me. So, I reserved correctly, and we were excited before we spend 2 hours waiting without any good excuse or explanation. "only room is not ready." repeat. So, I just canceled after almost 2 hours of waiting. they even never apologized during the cancelation. read more

The bad: the bed was uncomfortable as were the pillows. We asked if they had different pillows but they didn't. Also, parking was $25. There were noisy kids in the hall and the noise went right through the walls. The good: the room was immaculately clean, well designed, and quite spacious, too. Breakfast is free with fresh fruit. There are giant chess pieces by the pool if you want to play a game. They have signs asking guests to keep it quiet between 10 pm to 7 am, which I appreciate. The neighborhood feels safe and there are fun stores and good dim sum within walking distance. read more

Recently, I had a business trip to Pasadena and had selected the Hyatt Place hotel. It was centrally located and very convenient for my work. I tried to check-in early on a Wednesday and was told my room wasn't available yet. The desk clerk asked for my mobile number and told me they would text me when it was available. Of course, I never got that text and decided to check in around 6 PM when I was done with work. I mentioned this error to the new desk clerk and she upgraded me to very nice suite on the second floor. Not sure if it was because I'm a "Hyatt Globalist" or because of the error, but I was tired and happy when I checked into the room. It was much larger space than I need it for a single person, but was very nice to come back to the hotel at the end of exhausting days. Didn't have any meals at the hotel since my days are very long, but I did enjoy my stay and will stay there again the next time I'm in Pasadena! read more

See all

Third stay, first two were fine, but this one's been frusturating so far. Looking at a wall out my window, which I'm basically spending all day for 8 days straight in and is way more depressing than you'd think, and nobody at the front desk seems to want to help me move. Don't book a queen double, I guess all the views are like that. Literally begging to downgrade to a single--from my experience working in hospitality they're crazy to deny me of that. Anyways, they finally moved me to another double queen as far away from the elevator as possible, given a pretty recent knee surgery that wasn't appreciated but I'll take it for a less depressing view. read more

Hyatt Place Pasadena - No sun, and intrusive views - Hotels Near Me - Pasadena, California

Overall good experience. The building was very clean and neat, I love the Decour it looks fancy. I had a good time everything with the exception of the check in, apparently there was someone on training and they charged me three times the amount, it was not pretty trying to fix that. It look 20 mins to check in. I didn't like the fact that you have to pay for parking, it was $24 a night. The restrictions for COVID-19 you are only able to take pre-pack breakfast and make reservations for the swimming pool. The room was clean organize no problems at all with the room. I do recommend this hotel, it's in the center of everything, you can walk to have dinner, get some drinks and then go back to your hotel, don't have to worry about driving around. read more

Hyatt Place Pasadena - Room is a little smaller than I thought - Hotels Near Me - Pasadena, California

See all

My friends and I stayed here overnight before attending IMATS at the Pasadena Convention Center. First, I would say that if you are looking for a hotel within walking distance to the convention center, this is it. We paid for overnight parking and it was actually a 24 hour parking pass that let us park there the next day so we didn't have to worry about additional parking. The rooms were comfortable, clean and conveniently located near downtown Pasadena. This hotel looks new or newly remodeled. They have a free breakfast included with your stay. It's a nice touch. The free breakfast isn't that great but it's free so you can't complain. The coffee was great. We'll probably stay here again next year and if I ever needed to be close to the Pasadena Convention Center, I'd stay here for sure. read more

Stayed at this hotel last week for a work assignment. Staff was helpful and rooms were clean! I had no complaints about the room at all & I would love to stay here again. My only complaint is parking is limited. There is overflow next door at the paseo parking but it's honestly a hassle. In their defense, my entire organization was staying here so it was probably our fault that there wasn't any parking to begin with. Lastly, please beware that when you exit the hotel on green it is a ONE WAY street. Please make a left & not a right like I mistakenly did. I'd still highly recommend! read more

Pretty easy location near the mall, walking distance to many places. Booked a hotel room for a wedding over the weekend. Easy to check in and out, Hyatt place has complimentary breakfast, I've had better at different locations but still can't complain. This hotel has 2 elevators and this weekend there was always one that had issues with the key cards and only went in one direction. Staff are really friendly, facility is clean, you can order take out and there's a table for them to leave it at in the front for convenience. The facility is clean, safe, and a nice little desk area, waiting space, self serve little store for things you might want to purchase. There's a parking garage for the hotel that you have to pay for. Rooms are huge with couch space and somewhat big bathrooms. There's no view from the windows from the side where my room was. Only construction of other neighboring hotels. Competitive prices and it helps to have a Hyatt rewards account and block rooms for parties. read more

See all

This hotel has a great location and upon entry does not feel like a typical Hyatt Place. There is dedicated free underground parking super convenient to the hotel and the lobby is expansive, airy and bright! There is breakfast served each morning in the lobby. The rooms are clean and straightforward. We were overlooking the pool so it got a bit noisy at times but not too bad. There was a little area next to the pool with a giant chess set with some tables to hang out and eat as well which was great for takeout. The hotel is next to a mall and lots of places to eat. Very convenient! read more

Defrauded by Hyatt Reservations! Booked this hotel because they were filming at my home so I booked on the Hyatt site where they offered me $300 off if I applied for a Chase/Hyatt credit card. I applied, was approved and redirected back to the site to complete my reservation. Upon check-out Victoria at the front desk informed me that she could not honor the discount offered on the Hyatt site and I had to call reservations. Reservations said I had to call Chase and of course Chase directed me back to Hyatt. When I asked for and on-site manager Victoria stated that that Talin Manoukian refused see me. I guess this is how they treat their full paying African-American guest. This place is over priced, smells like dog piss and the staff is incompetent. Stay somewhere else! read more

Hyatt Place Pasadena - On-site managers info. - Hotels Near Me - Pasadena, California

This is long but here we go DO NOT GO HERE I went out to this location for a brief family outing in early September 2021, and I was only met with less than average results completely ruining my experience. I had been planning this visit for about a year now and had requested an early check-in, and the late checkout. I had even put down on the room when requested that I was more than willing to pay for the additional fee simply for the convenience of a family. Even though I had called months in advance, weeks in advance, and even a few days beforehand, TO MAKE SURE. they were not able to accommodate the request that they had so graciously stated they would, this was infuriating as I saw other guests going up to the rooms early and I even asked and they stated they got an early just fine. I returned back to the hotel and a less than enthusiastic hotel employee directed me on how to find parking, by the way, they don't have handicap spots available at this hotel? Me and my elderly father circled around for about half hour before being able to locate the aforementioned parking. That was a substantial distance away from the hotel. After a long strenuous day and checking in 10 hours late and a long walk back from a confusing parking structure I made it to my room and I noticed: The room's cleanliness was sub-par to say the least. Not only was the room late but it seemed rushed. And that my girlfriend had left some items downstairs that were quite important to her and expensive alongside her purse. She rushed downstairs half asleep because we were unable to check in earlier as requested for her to rest, and she forgot her mask so I ran after her with a mask in hand to deliver to her. Worried she asked if she could have someone help her but to no dice. She then got asked to put her mask on, by a late shift guard, which is super understandable and she said "got it" and started walking back up to the room. Then followed to be verbally assaulted by a security guard on a power trip yelling at her to put her mask on, I totally get it masks are super important, but this girl was clearly in shock, no one was around and she was going upstairs after not receiving any help The security guard with a mask not covering his nose shouldn't have been yelling at a guest, telling them to " put a fucking mask on " " give me their room number so we can kick em out ". I understand safety and COVID regulations, but yelling? Treating a guest like a child ? I asked to speak to the manager and have even attempted to call a couple times to no avail I think this is the most embarrassing excuse for a Hyatt establishment I've ever been to, and I don't dare say that lightly. I get it my girlfriend was in the wrong for not wearing a mask immediately, but she always does, she just got worried in this instance and was in such a rush to recover something so precious that she forgot. I know this review is a jumbled mess, but it's simply is just a reflection of the service I received, my family was so disappointed with the lack of hospitality we received after paying a good chunk of change to stay there that they decided just to check out early and didn't even go to the second day of the event. Just like that a plan that was made a year in advance down the toilet I rarely go out of my way to write something like this, but I must urge many hotel seekers that if you want a somewhat decent experience, please go somewhere else and save your money. It's hard to do, hospitality is a tough business. Business. I understand a slip up, but ruining a memory like this, that just hurts and I never want to return to a Hyatt after this again. Again. I'm definitely deleting my world of Hyatt membership. This place is a joke The only saving grace to this establishment was Tara who assisted me well. read more

C'mon man - we showed up to an unmade room which was annoying but we called down right after we checked in (9pm) to get our room made. We went out for a later dinner and drinks and came back around 1am amd the room wasn't made!! What kinda hotel is this?? We had to sleep on the mattress and use the blankets out of the closet like weirdos. I'm sure this doesn't happen often but clean up your messes cmon man. read more

Mark was great he is an awesome concierge !!! One of the greatest people here. Good job Hyatt you really got a winner !! read more

Hyatt Place Pasadena - Hotels Near Me - Pasadena, California