We travelled over the weekend from Friday, February 13 to Monday, February 16 to visit a family member in a USC hospital in Arcadia. We found Springhill Suites to be about 1.5 miles from our destination and located in a very convenient area vis-a-vis restaurants and the hospital. The staff impressed us from our very first steps into the lobby. Tiffany and Pauline made us feel so welcome! Parking is pretty great around the premises. They could surely use an ADA ramp for walkers and wheelchairs out in the back lot near their back door, but if a person can manage a curb you are ok. There is a shop with snacks, wine, beer, and a very nice breakfast area. Our room was on the first floor so exits and entries were easy for my husband who is a stroke survivor using a walker. The room itself was spacious, all amenities included, such as fridge, coffee machine, microwave, sink and desk. Bathroom was great with movement sensor for lights for the vanity area. The location is on a very busy street but we found the hotel quiet. This hotel is close to some great restaurants! Check out Spices Thai on First Street, about a mile away, Kababstic across the street less than a mile off Huntington, and BJ's which is next to that. A Denny's is around the corner on Huntington as well. The Metro station is next door though we were not bothered by the trains at all. The experience was made great by the amazing staff. Mike on Night desk, Tiffany and Pauline on days, and the young gentleman who cooks up the breakfast. We love Arcadia as it is a beautiful place and staying here made it a pleasure!! read more

Check in was quick and easy. Room was on the 4th floor. Very spacious and comfortable. It was clean and fresh. Within minutes of our relaxing in the room we heard this noise outside of our room. Looking out the window we saw the metro rail tracks right out side of our window. We heard the metro rail all night long. I think that should have been told to us in the hotel listing. Since we are a gold member we should have been assigned to a room on the other side. read more

Because we travel with our dogs, my wife and I like staying at the all-suite hotels because rooms usually have at least something bigger than a mini-fridge, they provide coffee throughout the day, and offer breakfast in the morning. We also try to build at Marriott Bonvoy points and status so that helps. I had a work trip in San Gabriel Valley so we chose this SpringHill Suites which is in Arcadia. They are within walking distance of Downtown Arcadia and some shops and restaurants. Our room was pretty spacious and clean. We opted not do housekeeping service, but the staff were accommodating with extra towels or toilet paper when we asked. We drove our EV down from the Bay Area and they had paid Chargepoint stations if we needed to charge. The breakfast was pretty standard for those type of hotels: cereal, bagels and bread, some hot food (eggs and hot breakfast sandwiches), Oatmeal station, yogurts and milk, juice machine and a waffle machine. I seem to only eat waffles when I'm traveling. We stayed for almost a week, so it gave us a chance to try some of the restaurants down the street. There was a fitness center, outdoor pool and conference rooms. Solid stay! read more

The 1st time we stayed here was alots better the service and there complementary breakfast was way better the this time we bought our fur babies but it's not very pet friendly there breakfast had downgraded this whole experience wasn't well at all definitely won't be coming back when we back in town n i definitely wouldn't recommend this hotel for anyone to book only because i couldn't think of 1 good thing to say about this place 7 years ago this was the best hotel but now uhhhh wth ‍ happened to it we were just disappointed in it read more

My wife and I recently spent several nights here. Our room was clean, pretty spacious, and well furnished (including a microwave and a mini-fridge). The common areas were also nice, and parking was free. The free daily breakfast was basic, but adequate. I appreciated that they offered oat milk, since I am lactose intolerant. The price was quite reasonable, and the location is convenient to the freeway, restaurants, etc. read more

My review is based on a three week stay during which I changed rooms four times by request, to experience the overall hotel. Management/Employees: The management and employees at Springhill's Suites were all professional, prompt to assist during any inconveniences and by the second week addressed me by my last name anytime we engaged in conversation. Front desk employees were generally polite and patient while engaging me during a transaction or conversation despite obvious superficiality or apprehensions when my engagement delayed their task at hand. The hotel employees a diverse team culturally and ethnically. All of the employees I encountered spoke clear American English, in addition to any other languages spoken. BREAKFAST: The breakfast always included Scrambled eggs, waffles, oatmeal with various toppings, one or two kinds of fruits, some bagels, cream cheese, jelly, peanut butter, fruit juices and milk. Breakfast Hours: Weekdays 6 AM until 9AM. Weekends 7AM to 10AM. BONUS TIP: Key hot foods ran out by 9:00 AM or earlier during the weekends due to different people running the breakfast area. BONUS TIP: Put Bacon or breakfast meats on your plate as soon as you get to the breakfast area, especially on Saturdays which are the busiest. They run out fast. BONUS TIP: You can get a coffee cup with lid from the water area near the front desk to take milk from the gallon milk container. During the weekends individual containers are not available. Some mornings, there were yogurt and pastries available. Rooms and Views I stayed in four different rooms, all of the beds were comfortable. BONUS TIP: The rooms have a hotel managed Alarm Clock. It will go off at 6AM the first morning, unless you turn it off in advance. This alarm unit has two AC power sockets and two standard USB sockets. (These are the only USB power ports in the room) Each KING suite room has same setup. Rooms near the elevator which is the center of the hotel, have a slightly different layout. Rooms have a mini-kitchen counter with a small sink, microwave, some storage space underneath and a very small mini-refrigerator that has no freeze section. BONUS TIP: The mini-fridges have an auto defrost feature. You may encounter wet food and less cooler internal temperatures. Make sure the mini-fridge door and seal are closing good, leave it closed and it should chill-up again in a few hours. The desk had two built-in AC sockets and a land-line internet network cable socket (No cable provided) No USB ports. A very bright desk lamp perfect for work. In one room the desk AC sockets didn't work, causing me Laptop battery to drain and shutdown while I was working. I recommend testing the sockets in advance. The artwork on the walls are large and pleasant. The lighting in the room was adequate, and the desk light was exceptional for working under. There was a large couch with a pull-out bed. The main bed had a roll out bed also. The couch wasn't the most comfortable to sit on without a pillow to lean against. The TV had limited channels, mainly movie, motel, Pandora, several major news channels, YouTube or Netflix if you have an account. No local TV or News channels. WI-FI Non-Secured Internet was included. The included versions was faster than any other hotel chain I've stayed in. A faster higher bandwidth tier for gaming and intense streaming is available for an additional fee. The restroom sink and counter was separate from the toilet and shower. There was a very small closet. One of the smallest of any hotel I've encountered. The shower was oddly shaped and had a built-in plastic foot stool which felt awkward initially. Water pressure was decent, and hot ware was plentiful. This location has two primary views. A partial view of the San Gabriel Mountains (North side). A City view facing the Metro A-Line Electric Train. (South Side) The windows in the room open three inches on either side, and offer plenty of sound protection when closed, plenty of natural light. The roll down blinds kept the room very dark for late sleeping when required. While this is a "Pet-Friendly" hotel, I didn't see or hear any pets during my three week stay. No fleas or bugs in the rooms of any variety. All of the rooms I stayed in smelled clean, no strong cleaning chemicals within the building which is great for people with allergies and raspatory issues, no strange smells in the rooms. The air conditioner/heaters are controlled via a wall thermostat. In my first room, it was hidden behind the TV. Hotel Amenities: Housekeeping was available every other day. Every day by request, and required every seven days. The hotel has a mini-market closet with Candy, Chips and drinks. A big perk if you are a Silver or Gold Marriot/Bonvoy member is later check out times upon request. I had several visitors, and we were allowed to use the boardroom to play some board games one evening. The pool is decent sized. I stayed here in August a read more

SpringHill Suites by Marriott Pasadena Arcadia - A-Line Train Passing Suite Window - Hotels Near Me - Arcadia, California

I love this hotel. They have free breakfast with your stay it was very good. There is coffee, hot water,along with cold water available down stairs. There are an assortment of tea packet and hot chocolate. The staff is awesome you will always find a friendly smile from the front desk staff you're guaranteed to smile coming and leaving. Upon arrival, the room was extremely clean. The blankets are awesome. We were nice and comfortable in the beds. The cleaning staff the entire staff I should say is awesome and Friendly everybody made us feel welcome. One person that stood out for me was Liliana housekeeping. She was so awesome and accommodating, and made me feel like I had my own housekeeper. Very very friendly. She deserves a five star. I will be coming back because of her. read more

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Not the best check in experience I've had. Only one person working at the front desk. Waited 20 minutes in line when there's only 2 people ahead of me. I was thirsty when I came in to the lobby only to find out their water dispenser "infused with lemon" was empty. When we came to our studio room it was okay. I prepped the sofa bed for my son who's tired from a long trip, then we noticed the stain on the sheet. I checked the king sized bed and OMG i found hair everywhere on the sheet! SMH! We're supposed to stay for 2 nights but there's no water pressure coming out of the shower. We decided to check out in the morning since they can't switch us rooms because they're "sold out". The whole experience was a nightmare. Never coming back to this place again. read more

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I cannot say enough about how special the staff and management made me feel at my recent stay!!! Everyone went above and beyond the call of duty!! Tiffany--the front office manager--she made sure I had the room I had asked for--a Mountain View. She also allowed me to park in a safe space because my car was packed (as I was moving) and I wanted to make sure my car didn't get broken into. Gillian--the General Manager--was so sweet to me, and we shared personal experiences of both having 15 year old daughters. Anish helped me getting WiFi as my daughter had homework to do and WiFi was necessary. Anish also asked me how my day was going as he helped me. Jeah, Pauline, (front desk)--as well as Luz & Liliana in housekeeping--along with James at the front desk were consummate professionals. Mike--he saw me struggle with the waffle iron and came to make sure I didn't burn it. James at the front desk really made me feel at home. We had a beautiful conversation, and he said he was sorry to see us go. We ended up leaving early because of life circumstances and Gillian and Tiffany released me from my reservation and didn't charge me the 2 day cancellation fee--which was so kind! The staff here are EXTREMELY NICE--it's not "plastic" or obligatory--it is GENUINELY WHO THEY ARE!!! I'VE STAYED AT A NUMBER OF HOTELS AND THESE ARE SOME OF THE BEST HOTEL PERSONNEL YOU WILL EVER MEET!!! EXCELLENT JOB, SPRINGHILL SUITES, PASADENA-ARCADIA!!! read more

Great time at this hotel .Room was clean and spacious. Amenities great microwave small refrigerator. Comfortable Bed..The best part of our stay was the staff all professional. and helpful. The truly best was was Tiffany .She helped us with our reservation She made our stay special to celebrate my Birthday. She made us feel special and appreciated.Dont see that kind of professional service now days. WE WILL STAY AGAIN FOR SURE.THANK YOU. read more

We visited Spring Hill Suites while in town for the 5K at the Santa Anita racetrack. From check-in to check-out, it was a flawless visit. The customer service was the best part - Tiffany was stellar! She was friendly at check-in, greeted us any time we walked in, and saved the day twice. One instance is my husband left his phone in the room and we didn't know until we were back home, 2 hours away. Tiffany confirmed it was ours and shipped it to us via FedEx after her shift. Seriously, next level customer service in my opinion. The room was spacious and clean. It met our needs just fine for our stay. The pool was fun though the hot tub was closed during our stay. Our kids had a blast regardless. Also, the breakfast was filling. The biscuits and gravy were decent and there were options to make yogurt or oatmeal with all sorts of toppings. Overall we are very pleased and will stay here next year when doing the 5K again. read more

Staff are super friendly. They greet you when you come back. The room is clean. The shower gel was, but you can ask for more at the front. Housekeeping drops off extra towels because we didn't ask for room service. The lobby always has water, tea, and coffee. Gym has two treadmills, an elliptical, a stationary bike, rack of weights and a flat bench. The breakfast isn't that great, but good enough to get you going. read more

My cousin and I stayed at this hotel in a double room with queen size beds for 3 nights in June 2024. Parking: good amount of spots. The spots in front of hotel gets filled up quickly after 6 pm but there's also spots on the side. Location: excellent. It's close to the freeway and close to a lot of popular Asian restaurants. We couldn't ask for a better location. The dim sum spot next door was amazing and we just walked across the street one morning to eat without the need to take the car. Cleanliness: solid for our room. All the bed sheets were clean and towels were clean. We had housekeeping for one day and they cleaned our room well and replaced all our dirty towels with clean ones. Perhaps, we got lucky because we didn't hear a lot of noise during our stay despite people complaining about the paper thin walls. Maybe we were the loud ones. The shower pressure was good and there was an abundance of hot water. The room came with a mini fridge which we appreciated. We also liked the black out curtains. My only recommendation was to include body wash in the shower stall, I saw shampoo and conditioner only. Also, the AC could be updated if possible, it was way too loud. Overall, a solid stay and the price was very reasonable. Breakfast was complimentary but we opted to go out for breakfast every day instead. I will definitely consider this hotel again when I return back to LA next year for another food tour. read more

Stayed at this nice hotel for 2 nights. Along with the king size bed and bathroom, the room also had a small pantry area with a fridge and microwave, a desk area, and a sofa. I love the included free breakfast every morning! The first morning had bacon and eggs, and the second morning had sausage gravy biscuits and eggs. There's also a section with bagels, muffins, toast, oatmeal, and a DIY waffle maker! Very cool. Also, can't forget about the complimentary hot fresh cookies that are available at the front lobby! Every time I pass by and smell the sweet aroma, I just have to grab one. With the really friendly staff, the nice room, the daily breakfast, AND the cookies, I would definitely book here again next time. read more

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I would of given them 0 star but unfortunately not allowed here. Anyway, I am a traveling person and been to major hotels including 4 seasons hotel but this place is far worst them Motel 6! Here are the issues 1. Bad customers service. Call to get the TV working but the guy in the front desk when I call from the room tells me to come down because No one was available to fix it. Wow, really? Read the negative review, there are NO response to people complaining so they can do better but they only respond to few good ones. I guess the manager don't give a shit about it. 2. First, people here are uneducated in sense of utilizing professional services. The females here have somewhat professional look the guy who I think is a manager seems very upset and give people the feeling of uncomfortable look, but how do you represent a hotel which is respected throughout the country and have employees that are untrained and unprofessional. He was wearing sweat pants and sweater on top! REALLY A MANAGER PRESENTING HIMSELF FOR MARRIOTTE HOTEL. if I was corporate manager I would really look I to this place. 3. This place maybe good to compete with Motel.6. There are so many y unprofessional attitude here so I won't go a year further MARRIOTTE SHAME ON YOU AND I WILL NEVER EVER RETURN TO THIS PLACE. IF YOU WANT A GOOD HOTEL, GO TO DOUBLETREE IN MONROVIA CA THEY ARE THE MOST KIND AND PROFESSIONAL PEOPLE. 4. RENEE, TRAIN YOUR STAFF TO BE Courteous AND HAVE PROFESSIONAL ATTITUDE WITH SMILE BECAUSE PEOPLE DESERVE IT WHEN THEY ARE PAYING FOR YOUR DAMN ROOM Bugs are leaving the room too because they dont like it here read more

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Rates were fair, although received City of Hope discount. Beds and bedding better than expected. All the staff was friendly and helpful. Liked the area. Breakfast was included and better than many. I have future visits to City of Hope and will stay there again. read more

We had a king suite which was ok in size, the couch made into a futon style bed for our little one. The king bed was actually pretty comfortable but the rest of the room was pretty sad. The thing that really bothered me was the shower had standing water, which we didn't find until late in the evening and our little guy had already gone to bed so we couldn't have maintenance come by and take a look at it. But I don't know how anyone else would feel, standing in a shower and have the water back up in you bc the drain was clogged and bits of something brown come floating out of the drain tray. Super gross to me. read more

Great value for the price. Room had 2 separate TVs, a couch that could be folded out to sleep two more, mini fridge, microwave, coffee maker, a desk around the corner from the beds so someone sleeping early won't be bothered by someone working late, and two separate sinks outside of the bathroom. Room was spacious and clean. Staff was friendly. Hotel provides complimentary breakfast as well. Great location by the freeway as well as plenty of food options just minutes away. read more

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Springhill Suites Arcadia Johari Ousley - Director of Operations Ashley Warren - Guest Svcs Rep Just wanted to thank them for all the accommodations they did for us by getting more towels and non allergy pillows. read more

I have mixed feelings. Nice staff, decent breakfast, good location. But eeek...paper thin walls and floors well and.... Floor two pluses: excellent water pressure in shower, laundry Floor two cons: stained towel, super loud people above allowing children to jump off beds at 3am Floor four pluses (after moving rooms due to two nights of said bed jumping): no noise above! Floor four cons: low water pressure, cloudy tap water, clogged shower, thin walls/windows + repeated late night car alarm and oh the favorite...someone else's underwear stuck in the ripped underlining of the bed Will not be returning but sort of did the job. Now time to actually sleep. read more

Poor sound proofing in the rooms so you can actually hear the conversations of guests in adjacent rooms as well as doors slamming as they walk in and out of the rooms! Another problem here is the guests next door were cooking some smelly food which stunk up my room and made my stomach roil. Plus I could smell cigarette smoke from one of the rooms. Hotel is also made with cheap tacky materials like the restroom flush lever was flimsy so I had to open the cistern a couple of times to flush the toilet! The exit stairway leading onto the swimming pool was also in a state of disrepair! The swimming pool was green - nobody wanted to go swimming! On top of this the hotel also charges $20 deposit! Only good things with this place is they serve complimentary lemonade and cookies all day and also complimentary breakfast in the morning! Also you can watch Netflix, YouTube and so on thanks to internet TV. read more

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My stay started rough but Jamar and his team really took care to make things better for me. This is my second stay here as a location to heal post-surgery as I can't yet travel home. This is a super late review because I found this in my drafts and hadn't realized it never posted. read more

My family and I stayed here at the SpringHill Suites here in Arcadia because the power company was working on the power at home and we were going to be out of electricity for that night until early morning so we decided to find a hotel to stay at. I live about 15 minutes away so I'm constantly driving by here but I obviously has never stayed here before. The rooms are pretty nice but the bathrooms could use a little bit of updating but otherwise I was pleasantly surprised how nice the rooms were. There's a big couch right when you enter the room. There's a desk on the side to work at. It's a nice and spacious room that we stayed in. What was great was that they had cookies and also a couple of fruit infused waters on front for us. We definitely thought that was a great touch as we were checking in for the evening. The breakfast buffet was pretty decent. They have a waffle station, they also have oatmeal there, and they have a bunch of prepared food and there's a lot of great selection here. I overheard One of the guys that seems like she's a regular here that she said this is the best breakfast she's ever been to throughout her travels. The team did a great job to check in and check out process were pretty easy. This would be a great option for people staying in in this area. read more

If you are Marriott Bonvoy member, DON'T stay here! Room 207 is terrible, it smells like cat piss in here. read more

SpringHill Suites by Marriott Pasadena Arcadia - Dirty A/C - Hotels Near Me - Arcadia, California

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Doing the drive from the Bay Area to Phoenix. SPHS Pasadena / Arcadia is about half way between the two and is conveniently located to restaurants ( lots of trendy Asian restaurants), Westfield Arcadia Shopping Center and Santa Anita Race Track. Free parking - a blessing for any SoCal Hotel, free breakfast, quirky but interesting room arrangements, reasonable rates when compared to other SoCal accommodations. Old Route 66 is just around the corner. Only slight gripe is the LA Metro located on the side opposite the front entrance. You can hear the trains go by. read more

SpringHill Suites by Marriott Pasadena Arcadia - Metro going by the building... visible from the 4th floor. Not too loud but could be bothersome to light sleepers. - Hotels Near Me - Arcadia, California

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Stayed here for a couple nights just to get away. At check-in, I was greeted by Nicolette. I'd spoken with her earlier on the phone because I had a question. She is a polite, professional and personable young woman. Getting my keys and getting in my room was seamless. Walked into room 308 and wasn't bowled away by the room. But it was certainly more than adequately equipped with a mini fridge and a microwave. This is one of their "studio" rooms. So, there's a sofa, desk area and then the king bed. There is a tiny sink near the fridge and microwave. It also has a small countertop area near the sink. The bathroom had a wash basin that's separate from the toiled and shower. There was no tub, but ehhh, I didn't miss it. I also love the location of this hotel. It's in walking distance to restaurants, markets (Trader Joe's) and CVS is a short drive away. It's also near a Gold line stop. They offer a daily " Continental" breakfast that includes cold & hot cereals, eggs, a protein. (sausage both days), selection of juices, coffee, fruit and pastries. It wasn't bad at all - and is included with your stay. On the morning of my checkout, I called the front desk and Nicolette answered (I swear, she's ALWAYS there). We extended my checkout time by an hour. When checkout time came, I opened the app, checked out and got my guest folio by email. Easy! I very much enjoyed my stay! But, be prepared... the walls are thin and you can hear your neighbors if they are quiet. read more

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I'm impressed by the new ronavations and the overall quality of the new rooms and breakfast buffet. I usually stay at the Hampton but now there's no reason to stay there since Springhill is comparable and honestly a bit better. Note that as of April 2022 they are not completely finished renovating, only certain floors. Check-in is also in the back entrance as the lobby is not completed yet. I uploaded multiple pictures of the buffet brekfast, new room, and bathroom. I believe they took down part of a wall connecting the living room and sleeping area, making the room more spacious. New bed, sofa, carpet, and bathroom is what I noticed. Most importantly they added a full length mirror near the sink area, directly facing the bed. Couples should enjoy this feature during romantic times. I understand a few may not be into this, so feel free to open the bathroom door to completely block the mirror. We however, enjoyed this new addition and made our stay more welcoming. Well done on the renovations Springhill Suites! read more

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We stayed here with family, on our way to Santa Clarita and Farm Sanctuary (a wonderful place!). It's a nice hotel, we were all comfortable, and it was a good stay, though we were only there for one night. It was clean, had a basic breakfast, and we had no problems here. read more

We had a good stay here! The staff was friendly, the free breakfast was actually quite good, and the rooms were clean & comfy. Downside is the pool was outside right next to the highway, so not the most ideal. Additionally, the walls are paper thin and we could hear babies crying and lobby music which made it hard to sleep. Other than that, it was a nice hotel! read more

Decent sized room for a single king bed suite in an industrial part of Arcadia. We were originally placed in room 405, the room was small but it was fine. The lack of a real closet was kinda different but it was ok. There is a couch area with movable small hand tables and a kitchenette area with a mini-fridge and microwave. There was also a sink in this area which was nice. The bathroom was a little outdated and the placement of the toilet right next to the shower/tub area was peculiar given the amount of floor space between that and the door. The bed was comfortable and the tv was decent. The ac worked fine and the occasional metro gold line could be heard but it wasnt very loud. The problem we encountered wasnt until we headed back to the room from dinner and drinks in nearby Pasadena. The light in the bathroom just went out all of a sudden. It was working fine prior to that. We called downstairs and the front desk staffer was up to check the issue within a few minutes. He was an Asian gentleman and he was very helpful. He couldnt fix the issue and maintenance people were not in until the morning so he offered to put us up in another room down the hall. We accepted because I cant have total darkness in the bathroom and didnt wanna be disturbed early in the am to have it fixed. The 2nd room we had was a little more spacious so that was nice. We appreciated the customer service the Asian gentleman provided for us. It was a sensible solution to what was a big problem at the time. SpringHill Suites is a decent budget stay in Arcadia. It comes with a complimentary hot breakfast but we slept in and totally missed it. Ooops... So I cant tell you what they had to offer and if it was similar to those of other Marriott properties. Parking was plentiful and more importantly it was free. If you happen to park towards the back of the hotel, there is a side entrance... Lemon water and complimentary Chupa-Chups lollipops are available at the counter. Nice! read more

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This has absolutely nothing to do with COVID!!!!!!!!!!!They Are Just Horrible!!!! So keep in mind money is tight for everyone still not working right now. I had to really choose where to spend my money and Marriott always brought me great memories with my family throughout my life. My 8th grade graduation party which was the bestest was hosted for me at a Marriott. From the first minute I checked in with this younger kid I felt attitude coming from him but I let it slide considering he was young and it might be one of those days. I continued to check in and go to my room. As soon as I opened the door I could smell something was not right-in the room but I did not want to complain and be a pain so I figured I would get an air freshener when I was out next time. No big deal. As I continued with my day I noticed there was only 1 towel no bottled water and the TV barely works. Fabulous! It didn't even matter I had things to do so I needed to be focused anyway the TV is just a distraction. And the rest of the night I was in and out but non eventful. Today I woke up 9:00 no breakfast ok fine, no worries. I found out that I had to extend my stay for 1 more night and it was just easier to stay here then move to another hotel for just 1 more night. So Marriott is now getting even more of my money for another night stay based on nothing but my convenience at this location. At around 10:00pm I get a knock on my room door while I'm on the phone. It's the young kid that checked me in and boy was his attitude present tonight. I open the door and he say "Umm, I'm going to need you to leave!" I was like ?? Excuse me?? The young man proceeds to inform me in the most condescending way imaginable that I have been smoking in the room and that he received 2 complaints from other guests on the floor now keep in mind I have only seen one other couple on this floor and they are next door to me and super cool we have chatted a few times. Other then them I have not seen one other person on this entire floor but staff in 2 days but maybe that's just me. Also, please keep in mind, yes I am a smoker said so when I checked in. Not trying to hide it at all in fact the 20+times I had to go up and down and up and down to get outside to smoke I would wave and say hi to front desk not to be nice but because I wanted it on camera and noted every time I went outside because other hotels have tried this. To acuse you of smoking in room because they see you going to designated smoking area multiple times so they know you are a smoker. And then they have what they need to acuse anyone they see. It has happened to me before just never in what I thought was a "nicer" hotel. That is all they need to charge $250 to your credit card for a smoking fee no proof, not even a flake of an ash, not one hint of a cigarette smell. When I pointed out there was no cig smell then it became they smelled marijuana. I also have no problem admitting I am a proud medical marijuana card carrier and last time I checked marijuana is legal in CA. Also, yes sometimes it gives off a strong smell at least if your buying the right stuff it does. Just in the bag it smells u don't have to smoke it. I was just prior rolling myself something in my room to GO OUTSIDE and smoke but apparently I was smoking that in the room as well or in place of or im not really sure how to keep all the false accusations separate. Apparently, with a change of blame that fast neither does the staff here. I mean this is such a complete and utter disappointment on so many levels. I know they heard me multiple times say I am a proud Jewish woman and I really hope that is not what this is about because I don't remember the last time someone came to my door and accused me to my face of being 100% guilty of something with nothing but an accusation as proof. But I am not suppose to think that is personal? Yeah, ok. So in closing, for so many different reasons I took my valuable time to write this all out because I do feel so wronged by this and with everything else going on in the world right now this just was so NOT COOL!!!!! I hope people read this and really understand it wasn't even a smoking thing it was the fact that I was guilty without so much as a word. Don't think this couldn't be you. It doesn't have to be smoking they could accuse you of being too loud or even say that you have excessive trash and fine you. I felt it was important to let people know that is the kind of establishment this hotel is! read more

SpringHill Suites by Marriott Pasadena Arcadia - Selfie - Hotels Near Me - Arcadia, California

Yes, it's a budget hotel but compared with other hotels available on the night of our stay, it was a real bargain. The room was small but clean. The AC box was blasting freezing arctic air until we figured out that the wall switch was the way to control the unit instead of messing with the worthless buttons on the actual box itself. There's a computer and printer in the lobby and that's your business center. The breakfast buffet had everything your average fatty needs (cereals scrambled eggs, sausage patties, make your own waffles, oatmeal, bagels, yogurt, muffins, etc.). The food is unlimited, included for free with your stay and not bad at all. I know most Yelpers expect the Four Seasons at EZ-8 rates but--spoiler alert--those places don't exist. This ain't luxury but you get really good value here. read more

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This Marriott SpringHill Suites is in downtown Arcadia, not too far from the new Metro Gold Line's Foothills extension. We really liked the location, which we found was within walking distance of many of the downtown Arcadia eateries. Plus, it's also easy on/off from the 210 freeway. So what's not to like? The rooms were clean, the parking out front relatively plentiful and free. As fellow Yelp'er Wanugee noted in his review, you have three options nearby. At the time, this was the least expensive and offered a King suite accommodation. Another plus, was the Marriott Rewards program which gave us extra points. We tend to go back and forth between Hyatt and Marriott. Both have their pluses and minuses. Given our ten stays so far this year at Marriotts, we already have earned two free nights. Nice! Four Stars, and yes we are a Fan. read more

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Had a quick business trip and stayed here one night. I arrived late so I quickly checked in and dropped off my luggage so I could go get dinner. The front desk clerk was very nice and told me a lot of places to eat were in walking distance so I didn't need to call an Uber. Room was clean, but had one of the old style air conditioning units. I turned it off so I could sleep since I didn't want the curtain flying up in the middle of the night. I did get a pretty good night's sleep so I can't complain. Breakfast was pretty standard with scrambled eggs and turkey sausage. I checked out pretty easily and was on my way. Probably would stay there again if I'm in the area. read more

I stayed here the past week. The room was big. It came with a small fridge and couch with a tv near by. I enjoyed their complimentary breakfast! The waffles were good! Also, the staff would keep the fruits or scrambled eggs filled whenever it becomes empty. The gym was small. The tv was placed behind the treadmill so it was hard to watch while working out. There was a tv on the treadmill but you have to bring your headphones to connect to it. I've asked for a wake up call for my room and I never received it. Plus, one of the tv's wasn't working so I had to call in to remind them of it. For the whole five days I was there, they couldn't fix the problem. Parking is free which is a good thing. Also, it is close by many restaurants and the Arcadia mall. This hotel does have coffee and water in the lobby. read more

A good value for the price. Impeccably clean, with easy safe parking, soft comfortable bed and fairly new furnishings. Jamar was the at the front desk and checked me in and he was incredibly kind and helpful. I would definitely recommend for the quality and the price if you're staying in the Pasadena area. read more

Horrible horrible horrible hotel. Extremely agitated and rude front desk attendant at night. He knocked on my door at 9pm on a Monday night to confirm that there was someone staying there. I said yes I am and I confirmed with my last name. Soon after, I got a call from the hotel phone from him telling me my name is not on the system and I was not booked. I went downstairs with my phone, showed him my itinerary that my stay has 7 more days left. He told me there is something wrong because evidently to him, according to his computer, I shouldn't be there. I confirmed through Priceline App Chat on the spot, and they sent me another itinerary to confirm that my stay (which I already paid in full for) is indeed for another 7 days. I showed it to the attendant who is even more agitated now that I wouldn't "call someone" about this to solve this problem, and told me I can just go back to my room, and he'll just call me later. Again this was 9:30pm at night. I wanted to get ready to rest without worrying I might be kicked out of the room in the middle of the night! I gave up trying to reason with him and went up to my room. And guess what, during the moment I was downstairs and he was clicking away at the computer, my room key was disabled! I was still using it at 8:30pm, coming and going between the laundry and the room. If not for my daughter who opened the door for me, I'd be standing in the lobby still. Well done SpringHill! Way to make a paid-guest feel unsafe with her young daughter staying in your hotel. I do not know whose issue this is, hotel or Priceline, but this was an issue that should have made clear to me when I checked in, if my check out date is different from the itinerary! While I am writing this review at 11:30pm, this issue is still not solved between the hotel and Priceline. Priceline just told me I am "allowed" to stay tonight, but I am not booked for any more days and Priceline will need to call hotel back tomorrow during "business hours" to check if they can cancel the rest of my reservation (which is non-existent according to the hotel) and get 7 days worth of money back... Again, this is SpringHill suites by Marriott, Pasadena, Arcadia. A 3 star hotel. I paid $156/night. Non-refundable, non-transferable, non-changeable contract, for 11 days of stay, and was told I don't have a room at 9pm at night, after 4 days. I have to look for a hotel to stay last minute for tomorrow, over $1000 less on my account because I cannot get the money back from them for the booking I didn't get. This is not bad luck. This is bad professionalism. I am stressed, scared, tired, and now I have to pack. read more

The manager Nikki in this hotel may be capable of administration, but she is rude, self-centered and not friendly at all. My husband and I have made a reservation separately for the total of two days, which was from Jan 3 to Jan 5. When we checked-in, we told the front desk clearly that we would like to combine two of our reservations. The gentleman there knew it and gave us the two-day parking permit. However, our room access card cannot open the room at the second night. We went to the front desk, waited for a half-hour, and explained to the staff, since the staff was busy talking at phone. He accepted our reasoning and fixed the room card. Then we left for dinner. After coming back, our room access card cannot open the room again. We went to the front desk again and Nikki herself was waiting for us. She told us since it was two separated reservations, I needed to pay extra fee for the extension of my stay for the first day. After conversation, she realized she was wrong and accepted that she would not charge me. I requested her apologize for the inconvenience and wasted my time. However, she yelled at me, and said that I yelled at her first. She also threatened to kick me out of the hotel if I insisted on asking her to apologize for the inconvenient she caused to me. There is poor communication between Nikki and the staffs from the front desk. She should have listened more to her staffs, and be polite to the hotel guests. In this experience I am saddened that Nikki is a boss of this hotel, and fails to provide a friendly environment to the guests. Dare not to come back if the hotel insists on "locking out the guests" unreasonably! Actually, a "sorry" or some polite words can resolve the problem, but she fails to do so. read more

My husband and I just checked out this morning after spending two days two nights at this hotel. We enjoyed the very comfortable bed and the free breakfast. Above all, I want to commend the excellent service of Brian at the front desk during our check in process. He made us feel welcome ( he even gave us newly baked cookies , mixed nuts and potato chips as welcome gifts). Also, the rates are reasonable for the quality of their beds. I suggest that Marriott adds a full length mirror in the room ( I found it hard to apply my make up just using the existing mirror in the bathroom). read more

This is one of the best hotels available through Bonvoy loyalty - the biggest rooms, best budget, most helpful staff, and all the amenities are not only included but easy to access. We checked in around 2am and had stayed at 3 other Bonvoy Marriott hotels in the SoCal area over the course of the week - we are LA locals but transitioning between apartments and held up on our move by recent COVID closures. This was the least expensive night we booked all week and the best by a mile. What really made the stay for me was how incredibly helpful and efficient this front desk employee was upon our arrival - a welcome change to our last experience at the Westin LAX. Even though it was the middle of the night and he was the only one working, Mike K gave us his full attention and best practice customer service from start to finish. We wanted to put a new payment method on file different from the one we'd booked with, and because my phone was dead I forgot I need to unlock my credit card on my banking app first. Mike was incredibly patient with us and made it seem like no hassle or annoyance to him at all as he waited for us to sort things out - he had to manually reinput the card number each time and even though it was rejected on the first 2-3 attempts he put up no protest when asked to try it again. It's usually embarrassing to have a card rejected no matter what the reason is, but Mike didn't make us feel awkward at all. Once we were all checked in and good to go, we had to park and grab our bags from the car. As I was headed up the elevator from the lobby, Mike stopped me to give me a complimentary goody bag with a few snack items and extra bottles of water since we had added a friend to our reservation last minute. The service was already great and he didn't have to give us anything more than he already had, but he went personally out of his way to put it together for us and it was very sweet. We were all so hungry and hadn't stopped on our way there because nothing close by was open or convenient at that hour. I think he over heard us talking about it as we came in, and I loved that he took it upon himself to contribute to our comfort without us even asking. Earlier in the week at the Fairfield suites in Santa Clarita the desk attendee made us feel like a huge burden on his evening for requesting to charge a soda to our room that I grabbed from the lobby fridge. It seemed like employees at other hotels were only interested in doing the least amount of work possible, whereas mike sought out opportunities to be as helpful as he could. He made up for our bad experiences x3 and I wish every Marriott Bonvoy employee was more like him. read more