I have stayed in this lovely Double Tree by Hilton Hotel Monrovia 5 times in the past and always…read morehad a great experience with everyone and everything. You can go there for business and/or pleasure. I didn't have a reservation and walked in w/out one. Christopher at the front desk said that they had few rooms available and he can check me in right away. Had to run to the restroom in their lovely lobby very fast before taking care of business. Let's not forget that they welcome you with 2 warm, fresh Chocolate Chip cookies. I had to meet up with a client to discuss her wedding plans so that was the main reason that I was there this past weekend. February 28th, & March 1st. Checked out on the 2nd of March. Walked in to my room on the 7th floor #708 & later was moved to #718. I was planning to give this hotel 4 stars based on what happened in the 1st room, but since everything else went flawlessly from the restaurant, to the pool, jacuzzi, shower, etc... I will give them 5 solid stars for the employees going above & beyond for your comfort. They genuinely cared for your stay and the hospitality was just FANTASTIC in every way, on every level!!! Everybody was very helpful, nice, and caring. Both rooms that I stayed in were SUPER CLEAN, comfortable bed, sheets, towels, were crisp, and clean too. Pillows were also comfortable. Not too soft & not too firm. I had a minor or I should say a big hiccup the 1st room that I had stayed. Around 3:15am I hear this ugly, loud noise/sound coming from the bathroom. I couldn't figure out what the problem was and was keeping me awake. Plumbing problem with the toilet. Called the front desk and Simon who was working the graveyard shift refused to come up to check it out. Instead he sent the security guard by the name of William. That was not William's job. He somehow came to figure out what seemed to be the problem and long story short he helped me move my stuff to the next room down the hall. Both rooms had the following amenities:gym, meeting rooms, pool, with 4 cabanas, small store that had snacks, bottled drinks, cookies and other handy stuff. Restaurant, bar, small fridge, microwave, a safe, big closet with lots of drawers, blow dryer, shower, TV, phone, an iron, etc.. At the time of the checkout, I brought the problem that I had with the toilet and Laura, one of their managers went down on the price which was a very nice gesture coming from her. Also, I used my AAA discount towards my room. AAA always comes very handy! Ate at the restaurant twice during my stay and that's all I can say about this lovely, beautiful, comfortable hotel. Special thanks to Jaydon, the server that I had in the restaurant, gave me an exceptional service! William, the security guard, and the rest of the staff who helped me! Will definitely return next time I need some ME time or if it's work related. There are a lot of nice close by eateries all around. Has a HUGE parking lot, multiple restrooms in the lobby. Very clean, and that's all I can say for now. Thank you all!:-)

I stayed at this hotel on and off for about a month and a half, and I am also a Hilton Diamond…read moreMember. I would especially like to give a huge thank you to Laura at the front desk. She is incredibly polite, attentive, and genuinely cares about her guests. She listens carefully, pays close attention to details, and always goes above and beyond to make sure guests feel comfortable and well taken care of. Laura is truly a hidden gem, and her service absolutely exceeds a 5-star rating. Because of her outstanding service, I will without hesitation choose this hotel again for my next business trip. -- Toby & Mandy

So far, so good....have stayed here before and it's usually a pretty good spot...free breakfast and…read morethe room are clean....somewhat on the smaller side but good nonetheless...bathrooms are nice as well with a decent shower set up....AC worked well and it was otherwise pretty quiet.....all in all this was a positive experience and a major plus For US to attend...

When you go to a Hampton Inn, you are assured a familiar standard in your experience. This one is…read moreno different compared to others. I've stayed at many Hampton Inns through the years to confidently say that. I'm not from this area but just from driving around it looks like a fine area. Lots of stuff around (restaurants, eateries, fast food, the mall, etc). I guess only con is it looks like there is constant traffic as it seems to be a hub for lots of amenities for the area. With that said the property looks kept up well. The lobby is pleasant and warm. Front desk person at 11PM was still energetic and professional. I didn't check all the amenities as this was a 1 night quick rest stop, but I did see an outdoor pool that closes at 9PM (not sure if heated) and no separate hot tub. The halls to the rooms are bright and dont look eerie at all. The rooms are fairly up to date being very utilitarian and functional. Tiny--by today's standards TV. Conveniently placed outlets with USB ports. There are 2 desks to work on. There are the ever so important microwave and minifridge with coffee maker. Beds and linens were up to par--both being good and comfortable. The HVAC system was adequate with a noticeable hum but no rattles. AC blows nice and cold--period. The bathroom is small, functional, and seems more recently updated than the room itself. Toilet seat is still the cheap low height. Con so far is the following: The bathroom door is a barn door. It serves to close the built in closet when bathroom door is open, and close the bathroom door itself when it use. It has a nice mirror to check yourself out. HOWEVER, there is NO LOCK ON THE BATHROOM BARN DOOR. So when you go to use the bathroom, you slide the barndoor shut but there is nothing preventing shared guests to simply go in there when in use. Bring back the standard door, as in this case function trumps fashion. As with all Hampton Inns--breakfast is included. It's the usual faire and quality if you have been to a Hampton Inn property before. Not much has changed in that for a decade or more. It's doable. Lots of carbs/breads/starches, yogurt, egg, potatoes, coffee, cereal, make your own waffle, etc. Overall another pleasant stay, but not perfect.

$20 deposit required at check in! Additionally there is a $15 parking fee as well! Rooms are NOT…read morethoroughly cleaned as evidenced by the stains in the refrigerator! Also the hotel advertises free breakfast but the booking site requires you to pay $37 for it! The front desk assigned me the wrong room at check in even though I had booked for a studio king! Aside from the above mentioned issues I was pleased with the wide range of amenities here which include: an outdoor basketball court, swimming pool, fitness center, business center, conference room, guest laundry, snack pantry, complimentary WiFi, 24/7 staffed front desk, outdoor patio with fire pit as well as barbecue grills! Inside the rooms you get flat screen TV with internet TV to stream YouTube, a sofa bed, ironing amenities, full length mirror, full kitchenette with electric cook top, microwave, refrigerator, coffee maker, cooking utensils, toaster, dining table with two chairs, hair dryer, wall mounted shampoo and body wash!

Good location. Busy hotel. Early morning guests are noisy. Rooms definitely aren't soundproof…read more Our room was spacious. The highlight was the high toilet. Our knees appreciated it. THANK YOU. Didn't like that the sink was actually located outside the bathroom. Disturbing to whoever is still in bed. Housekeeping was efficient and we liked that the room had extra towels stocked in the closet. Overall, our second stay within 3 years was good. We would stay again but ask for a room closer to the front.

My family stays at this location for years when we visit Universal Studios or the 626 Night Market…read more. We came here for the spring break . Only 30 minutes away from Universal Studios. The front desk was very nice and friendly. They were quick to respond to our questions and needs. The rooms are clean, a little smaller compared to the Anaheim location. We like the chill vibes here. Not crowded or busy. Indoor pools and jacuzzi is a plus. There's a lot of parking available and Starbucks is across the street. Very accessible to Sta. Anita Mall and other stores. Very convenient! Would come back again!

Older hotel with not enough budget to do things as well as the newer hotels under the same branch…read more I am specifically comparing to Sacremento's on the river with actual valet, actual napkins with the logo, a better omelette chef, softer beds, larger space in the modern lobby, larger hotel rooms, more gym equipment, warmer pool, walkable to old downtown. I was literally was just in the other hotel the night before, and this place pales in quality. Only things going for this place are the nice employees, the quick turnaround with changing sheets and towels, and location in arcadia. I do come back, because of proximity to places i often revisit, but the broken and no effort to fix elevators made me write a review that would have been 3 stars at least before.

Clean and well appointed hotel with a whole host of amenities including a 24 hour front desk, guest…read morelounge, ballrooms, board room, swimming pool, fitness center, guest laundry facilities, elevators, food pantry, bar and restaurant! The rooms here come with glass door balcony, 55 inch smart TV to stream YouTube, coffee maker, fridge, study desk with office chair, closet, ironing amenities, luggage rack, sofa seat, full length mirror, hairdryer, wall mounted shampoo and body wash! They provide complimentary bottle of water at check in and the hotel is located next to a children's hospital of Los Angeles as well as several restaurants such as Starbucks, chic-fil-a, Raising canes etc! Only drawbacks here are: they charge a $20 deposit at check in! The hotel is located next to the 210 freeway so you do get to hear regular traffic noise! Also NO microwave in the rooms!

I'm giving this hotel five stars because of their fantastic service. When we entered the building,…read morewe were pleasantly greeted by Carl, who checked us in and assigned our room. He was very professionally dressed, extremely friendly and knowledgeable. He told us about the amenities on property and showed us the café. He also mentioned that the pool was heated! Our room was nicely decorated, and our bed was comfortable. The room was clean, which is something I always pay very close attention to. A small yet much appreciated amenity in our room was the low light alarm clock. I find myself in other hotels, either unplugging the alarm clock or turning it upside down. We were only there one night, but we did get good quality sleep. When we went to check out, Victor greeted us pleasantly and insured an expedited checkout. Thank you, Carl and Victor for a wonderful experience at your hotel.

Recently stayed during the Easter weekend for spring break for 4 nights. The hotel was super busy…read morebut not too overwhelmingly crowded. Check-in was quick and easy. The room: we booked a classic double queen room for about $200/night. It was a nice clean room but quite basic compared to some of the less expensive hotels we've stayed at (such as the Ayres). Room came equipped with a good size tv, coffee maker, mini fridge, iron+table, hair dryer, water bottles (that cost a ridiculous $6), ice bucket; bathroom had shampoo, conditioner, body wash -- all that were not good for me and my daughter as they all irritated our skins/scalps, but they all smelled really nice. Also provided were face soap and a really pleasant hand lotion that reminded me of the Jo Malone ones. Shower pressure was good. The light switches were a bit annoying because why do we need all the extra buttons/options. We just need the lights to turn on while we're doing our business. My negative one star is for the mattresses and pillows. My husband and I tossed and turned all night/every night because we were so uncomfortable. I even considered sleeping on the floor or arm chair next to the bed because anything would have been better than the mattress. The pillows were so flat, it felt like we were sleeping on nothing at all. I even took the pillows off of the bed my kids were sleeping on, stacked 4 pillows and still felt like nothing. I think I mostly was able to fall asleep because I was so exhausted from the days' activities that I just didn't care anymore. Other than that, the room was great, very good sound proofing as we didn't hear any noise at all and our room was near the elevator and ice machine (which were really loud and sounded like it was ready to explode), so we know there was quite the foot traffic passing by (also, we heard dogs barking as we were heading to the elevator but it was very low so that definitely shows how good the sound proofing is!). The housekeepers were sweet and prompt any time we needed something (ie extra towels, cups, etc). They even nicely folded my daughter's little blankie and put her plushies together (my daughter loved walking into the room and seeing them like that). Only thing I need to note in case anyone is looking for it, but there are no microwaves in the rooms. Hotel itself was really nice. Plenty of waiting areas and dining options available. We didn't try any of the restaurants but did hang out at the bar a few times. Drinks were chef's kiss, all made to perfection. The bartenders checked each time to make sure they were to our satisfactions (we had a lot to drink during our times at the bar lol). We also had some bites to go with our drinks and those were also good (definitely recommend the chicken karaage with the cocktails!). We met some fun people, including the bartenders that kept it positive with good energy. The hotel also has a pool, it was smaller than expected but still a good size for the kids. They provided towels and plenty of seating for moms to hangout poolside. The pool was slightly heated but it was kind of spotty in random areas. My daughter said it was mostly cold though. Note: do not try to enter the pool area from the back courtyard as that gate will not open, use the gate on the front side after passing the valet guys. Towels are towards the back gate, near the shower area. Valet: it was $31/day. No self parking. The guys were prompt at getting our car to us even when they were shorthanded. I think there was really only one time where we waited a little longer than 5 minutes but we were not in a rush, so we didn't mind waiting. You can also schedule for them to bring your car up at a certain time so it's there for you when you're ready to go (we had scheduled for them to bring our car up at 6:30am for an early access trip to Universal Studios -- which btw is only 30 minutes away from the hotel-- and our car was out there waiting for us!). We did have a few concerns as my car does have a GPS tracker on it and a few times it did ping that it was not at the address of the hotel, it wasn't too far off or anything but I've never had it log in a wrong address before; the other concerns were that my dash cam was moved and a few times I received notification that my doors were left unlocked (I was able to lock it remotely through my phone). We just kind of summed them up to human error (accidentally pushing the cam, forgetting to lock the doors, and maybe car was parked in a different lot as we were told that sometimes when the lot is full, they will park a little bit further out), our car got back to us, without damage, so no big deal. Overall, it was a great experience staying at Le Meridien and we will make this our go-to hotel every time we are in the area!

Very pet-friendly hotel I believe they are smoke-free now,…read morewhich makes the environment even more enjoyable. It's a beautiful place for breakfast, brunch, lunch, or dinner. Server Tony was incredibly helpful, attentive, and always checked on us to make sure everything was perfect. He made our time there with our furry pals so relaxing and enjoyable. Thank you. We truly appreciate how welcoming they are to pets. We will definitely be back soon

I came here to try the rooftop bar for happy hour with my co workers. The rooftop is very nice,…read moreambiance is casual with a hint of luxury. There's a great view to the racetrack. The drink menu has a lot of variety. There are also small bites to share. It was nicely equipped with heater in the sitting area, making it comfortable to enjoy and outdoor view and staying warm. The Italian and sushi restaurants are not opened yet. I will return to give it a try. Nice location, so close to my work office.

This feedback is regarding the customer service I received after my stay. I booked a room while…read moretraveling to attend a funeral in the area. I checked in after 10 PM and checked out before 10 AM--I simply needed a place to rest after a seven-hour drive and to shower and prepare for the service. After returning home, I reviewed my charges and noticed an additional $5.00 fee on top of the room rate. When I called the front desk to inquire, I was told the charge was for water in the room. I explained that I did not use the water and that it was still there when I checked out. I also shared that I have a photo, as I make it a habit to record a video of the room upon departure for my records. I was then asked to provide a photo with a clearly visible date and time stamp so it could be forwarded to a manager for review. Given the amount of money I have spent with Hilton, it is disappointing to feel as though my honesty is being questioned over such a minor charge. This is not about the $5.00--it is about the principle. I am being charged for something I did not use. If that level of proof is required from guests, it would only be fair for the hotel to provide similar documentation showing the item was missing upon my departure. That expectation would clearly be unreasonable, which is exactly my point. I was told a manager would contact me directly, but I have not received any follow-up. I am very disappointed with the lack of customer service, accountability, and respect shown in this situation. Amaiya D. and Martin P., I urge you to do better and treat each customer as you would want to be treated.

We travelled over the weekend from Friday, February 13 to Monday, February 16 to visit a family…read moremember in a USC hospital in Arcadia. We found Springhill Suites to be about 1.5 miles from our destination and located in a very convenient area vis-a-vis restaurants and the hospital. The staff impressed us from our very first steps into the lobby. Tiffany and Pauline made us feel so welcome! Parking is pretty great around the premises. They could surely use an ADA ramp for walkers and wheelchairs out in the back lot near their back door, but if a person can manage a curb you are ok. There is a shop with snacks, wine, beer, and a very nice breakfast area. Our room was on the first floor so exits and entries were easy for my husband who is a stroke survivor using a walker. The room itself was spacious, all amenities included, such as fridge, coffee machine, microwave, sink and desk. Bathroom was great with movement sensor for lights for the vanity area. The location is on a very busy street but we found the hotel quiet. This hotel is close to some great restaurants! Check out Spices Thai on First Street, about a mile away, Kababstic across the street less than a mile off Huntington, and BJ's which is next to that. A Denny's is around the corner on Huntington as well. The Metro station is next door though we were not bothered by the trains at all. The experience was made great by the amazing staff. Mike on Night desk, Tiffany and Pauline on days, and the young gentleman who cooks up the breakfast. We love Arcadia as it is a beautiful place and staying here made it a pleasure!!

Check in was quick and easy. Room was on the 4th floor…read more Very spacious and comfortable. It was clean and fresh. Within minutes of our relaxing in the room we heard this noise outside of our room. Looking out the window we saw the metro rail tracks right out side of our window. We heard the metro rail all night long. I think that should have been told to us in the hotel listing. Since we are a gold member we should have been assigned to a room on the other side.

The ok's: it was nice and quiet, couldn't hear the traffic or neighbors. The bed was also quite…read morecomfortable, but we brought our own pillows and blankets. (Definitely recommended. All in all, you get what you'd pay for. The bad's; Oh, where do I start? Well, I had never experienced so many homeless people living there. We were even greeted by one of the residents, asking if we were new to living there. Our hotel room seemed decent when we arrived, though our door was stuck trying to get in. As shown in the photos, there were a lot of noticeable flaws. The hallways always smelt strongly of soup. Luckily checkout was flexible. Probably will consider not coming back here.

The management comes off nice but will lie to your face just to get you to leave. I was promised a…read morephone call the day of my checkout about my experience (8/5) and barely recieved one today (8/25) just to miss because I'm abroad. I called back hours later, 4 maybe? And she's gone. 1. I was expected a call from higher ups day of 2. She ended up being the one to call weeks later 3. Why couldn't we settle this day of? And also yes, the rooms were disgusting. I don't think not having room service unless its a long stay is working. Upon arrival (she dared suggest there was a charge to check in early) ((which also to waive that fee is leaving a reciew upon arrival which is usually a red flag)) our room was dusty and dirty with stuff and hair all over the floor. Never stepped in there barefoot. Bathroom was the cockroach hub until of course, the last two days we started seeing them in kitchen. We luckily already were so grossed out, we kept out food in our car rental. I have never been this upset by a stay before. Please beware of the good reviews, because they are very pushy for you to scan and leave one upon checking in, before you actually have time to see what you're in for.

Front desk called me to the room and said, I already told you what time is check out…read more... At 10:32am front desk called to see if I wanted to extend my stay. I said, no thank you we are leaving. I then asked her what time was check out. She said, 12:00. At 12:12, maid came into the room as we are walking out. The phone rings, I answer it. Front desk tells me, I already told you what time check out is. Mind you, that's the first she tells me when I answered. What kind of customer service has she learned from being in a hospitality job? Maybe I need to give her a lesson.

stayed here for a night , i just needed an overnight stay so i opted for this place bcs of location…read moreand pricing. ive stayed at the other places down the street multiple times when i spent weekends in LA so i figured "all the hotels ive stayed in down the road are nice so whats the worst?" pricing is okay. the rooms are standard BUT it is still an inn so there was definitely strong smells in the rooms that gave my friend and i major headaches through the night as we tried to get some rest after a long day of driving half way through california. pillows are hard so def will get cranks and nooks in your neck if you dont prefer dense pillows.