Clean, classy stay in the beautiful City of Roses. I pulled into the breathtaking driveway where…read morevalet team members swiftly whisked away my car, parking it safely. They proceeded to handle my luggage and direct me to the check-in. The lobby was ravishing, plastered with beautiful crowning and a centerpiece of the most radiant lilies. I was able to check in quickly, the attendant had a hospitable attitude and was very polite. The moment I stepped into my room, I could smell the fresh lingering scent of linen, and dust was nowhere to be seen. The bathroom floors sparkled, and the marble was smooth and cool on my feet. Couldn't have slept any better than I did in this deluxe patio room. The view outside was magnificent, and my morning coffees tasted one hundred times better than any restaurant I've had. The teahouse restaurant was luxurious, with the most delicious jasmine tea and scrumptious blueberry scones. The chicken sandwich was served on a beautiful plate and tasted delectable. I truly have no single complaints, I couldn't have had a better stay anywhere else. This location blows any other hotel in the Los Angeles area out of the water. 1000/10, cannot go wrong here.

Beautiful spot for afternoon tea. Took my mom here for Mother's Day and she loved it! Everything…read morewas pretty good but my mom got the white peach tea and it didn't have much flavor - tasted like plain ol' hot water. Also when the server brought out the food, my mom was like is that all vegetarian and got confused. The server confirmed it was..obviously it wasn't because we were sharing so I clarified and the server responded like I was dumb for asking lol. Our main server Luisa (hope I got her name right) was absolutely great! She was so lovely and truly the best

We stayed at the Hilton Pasadena a couple of times when visiting LA. The team here are very…read morefriendly from the front desk , house keeping and valet. Rooms are clean, but a little small. Bathrooms are clean; however water pressure is a little weak when using the shower. They have a proudly serve Starbucks in the lobby which is nice for those who need their Starbucks fix. Overall, great stay and would definitely stay again.

The highlight of this Hilton is definitely the lobby and general location within the city, as well…read moreas the staff. The actual rooms themselves are quiet outdated and filled with some quirks such as a sliding barn door bathroom and sparse lighting in the bedroom itself. There were a couple other issues with the room itself that made the say less than desirable, and certainly not worth the weekend nightly rate. For one, the thermostat/cooling unit in the room was nonfunctional. I lucked out by being in Pasadena in an unseasonably cool stretch, but disappointed that even basic A/C didn't come with my room. Would be a real problem for most of the summer in LA. Secondly, despite being advertised as "Mountainview", you mainly get a view of the neighboring buildings. Definitely not worth paying extra for. What's worse is that directly below the mountainview/east side of the building sits the entire A/C equipment for the hotel, which is incredibly loud. If you leave the glass sliding door to the patio open, the noise is still significant even with 30 db earplugs on. Even with the door closed, the din of the rooftop equipment is loud enough to sound like an A/C unit running in the room. Which was little comedic given the A/C or even just fan alone in the room itself is nonfunctional! Again, a sign of how dated the rooms are that the soundproofing is so terrible. This is clearly a hotel that prioritizes its lobby and conference room facilities over the guestrooms themselves. Finally, for a hotel that looks relatively luxurious, you won't even find a hot tub. For that and all the reasons above, you're better off splurging a bit more for better, or sticking with a Marriott Courtyard or even motel/inn. All of which will have more updated rooms without the quirks.

I've been here several times in the past. Funny thing when I was in college, an offsite Statistics…read moreclass was held here. I had a tough time not stopping at the bar before class but Statistics is no joke and I had to stay focused. By some miracle I aced the class. I recently came here for an event for Pasadena Humane. The lobby is quite nice with multiple seating areas to relax and you can even watch TV. Of course, the bar has TVs too. On my way to the conference room, I noticed a gym. It was clean and maintained. The conference room was spacious and the temperature was comfortable. There was an abundant charcuterie board with fresh fruit, cheese, cold cuts, & crackers and a table with cookies & mini cheesecake bites for dessert (The chocolate chip cookies were bomb!). There were beverages and a bar with wine & a specialty cocktail that was tasty. I would recommend this place for an event. The staff were friendly and helpful. It also seems like suitable place to stay. I'd even come here to meet friends here for drinks at the bar. *Parking lot in the back.

I have been staying at Courtyard by Marriott Los Angeles Pasadena/Old Town for over 15 years, and…read moreunfortunately my most recent experiences -- specifically yesterday's -- have completely changed my perception of this property. The front desk staff seriously needs additional training in customer service, problem solving, and basic guest relations. I specifically booked and paid extra for a pool view room, and I also explained during check-in that I am handicapped and would appreciate a room near the parking garage entrance for accessibility purposes. Instead, not only was I placed far from the garage entrance, but my room was downgraded to one facing the street despite paying more for the upgraded view. As a Marriott Gold Elite member, I would expect attentive service and, if anything, consideration for an upgrade based on availability -- not being charged more for a downgraded experience. What made the situation even worse was the attitude I received when I called to address the issue. Rather than showing empathy or offering any apology, I was treated as though I was the inconvenience. After having to walk all the way back down to the front desk, the "solution" was to place me in a room that was essentially the farthest possible location on the opposite side of the parking garage. After more than 15 years of loyalty to this hotel, this experience completely severed that relationship for me. It's disappointing to see the level of hospitality and guest care decline so dramatically.

This was such a pleasant surprise for a Resident's Inn. From the moment we arrived, the hotel had a…read morevery zen, upscale feel--honestly more like a 5-star hotel than what I was expecting. Check-in was smooth and the front desk staff were genuinely friendly and welcoming. We liked it so much that we decided to extend our stay for another night. The rooms were clean, quiet, and calming, with a minimalist, zen vibe. The bathroom was especially nice with a bidet, which is always a plus. Everything felt thoughtfully designed and well maintained. There's a bistro, bar, and restaurant right on site, which made things super convenient. I had a breakfast bowl at the bistro and it was really tasty. Parking was reasonable at $18/day with in-and-out privileges, which is hard to find in this area. Another bonus: tons of food spots and spa services within walking distance. It's also an easy drive to Pasadena for shopping or a visit to the Huntington Gardens. Overall, this place exceeded expectations. Calm, comfortable, and convenient. I would definitely stay here again.

They created a space that supported those of us who were displaced by the Eaton fire to form micro…read morecommunities at breakfast every day.

Love the location. Reasonably priced. Large, clean room with comfortable bed. A little loud because…read moreit's in downtown. Great service at the front desk and from housekeeping. With a Hyatt membership you get late check out, which is a very nice bonus. Nice set up for breakfast in the morning with some decent food. The bar was helpful when we didn't feel like walking, even though there are good places relatively nearby. The bartender made a great margarita. Decent selection of beers too.

Just checked out and we are fans. We had an issue but they assisted us. The rooms were really…read moreclean- actually, it was my first time in a hotel room where I felt was not dusty. This alone made it a 5 star experience for me. We usually stay at higher end hotels and our Hyatt Place Pasadena's room was cleaner than some of our higher end hotels we have stayed at! Breakfast was very clean and simple and we really liked it! It seemed like they kept everything clean. We love how easy parking was! Garage under the hotel. One downside was when I made a reservation on the Hyatt app, I requested a quiet room away from elevators. We got the room right in front of the elevator. HOWEVER, the room was well insulated and noise was not an issue! I was super surprised! Thank you Hyatt Place Pasadena for a great stay! We will be back!

Our stay at the Westin Pasadena was very pleasant. We had a corner room with great views of…read morehistoric Pasadena, including spectacular sunsets silhouetting City Hall. Due to some medical issues, I spent most of our visit in the room and it was very comfortable. We enjoyed tasty breakfasts at the hotel restaurant, which featured an attractive outdoor seating area. The hotel was also in walking distance of a nice assortment of shops and restaurants.

The Westin Pasadena is an odd place: it's the only hotel I've ever been to that has no luggage…read morecarts. And parking is 2 blocks away. You'll immediately get swarmed by valets who aren't bellmen. They're valets and if you're not parking your car, they're on to the next fare. After you beg, borrow, or steal a luggage cart, it's off to the parking garage with super low clearance and tiny spots. (SUV drivers beware!) My bed was comfy but my husband's was not. It seemed to make a lot of noise any time he moved. The shower pressure was so-so and the toilet was ridiculously loud when flushed. I don't recommend going downstairs for coffee either. You'll end up standing around for 10 minutes until some harried waitress comes up to sell you a $6 cup of coffee. The only reason people book this hotel is because the view of City Hall is pretty impressive. It's also centrally located & super walkable but we won't be coming back. Also, thanks for the sentiment, Jackie, but this was our second time giving you a try.

I don't Yelp anymore. It's been years, really. But sometimes you just have to give staff their…read moreflowers: I work over a number of states and stay at a hundred hotels. In Pasadena, your best bang for the buck is always this place. And over the last couple years that decision was made because of one person - Alexa. Here's the thing - I like a particular room on the ground floor because it's easy to load all my work materials in and out. I book through a 3rd party app (sorry, job thing for the points) so I book then call to request that room. In years past Alexa and I had just exchanged the typical check-in pleasantries and that was all. Pleasant, courteous and informative with any of my Q's. But I switched jobs and hadn't been back in the area for about a year. Now I'm back and my territory now includes SoCal again. I booked, and called. Alexa picked up and without me even telling her my name first she informed me that she'd seen the booking and knew that this guest (from a year prior!) preferred a particular room and had already put me in that one. This has happened a few times since and each time, I'm still impressed. I don't expect this nor should anyone. For someone that's on the road as often as I am, I see a lot of faces at hotels and they blur together after awhile so I assume it's similar on their end. But I really just have to say it's so rare to have someone who has a 'few times a year' 30-second exchange with me be so good at her job that I'd never go anywhere else. And when I'm doing business in the area, I rave. Apart from that - very clean rooms. Everything works as it should. Parking is ample and safe. Just wanted to take the time to share my experience to let the owner know that, through the years, she's really done a lot to make me feel welcome and taken care of. They're lucky to have her.

I stayed here on Friday, April 24, 2026, as I do quite often. That evening they only had a one bed…read moreroom available so, I took it. The next morning, prior to check out, I inquired about a 2 bed room and was told that they had one but, I would have to wait until the afternoon. I agreed and they charged my credit card $160.29 for the stay on Saturday, April 25, 2026. I had an important appointment across town that I needed to keep so, I left to get to the appointment and expected to get back to the hotel around the time that the room became available. Unfortunately, I encountered serious vehicle issues and was not able to get back to the hotel. I also did not want to get stuck in the dark trying to get across town to the hotel. I tried to call the hotel later that evening but, it just kept ringing and ringing, until it timed out, and I was never able to reach anyone. Early the next morning (April 26th), I tried calling again but, it still just kept ringing until it timed out. I was finally able to physically go to the hotel and speak with Mary a bit after 2am. She told me that I would have to wait until after 9:30 or 10 am and speak with David, the GM. I called at 11:21 am and told another man there what happened and he told me to speak with David at 3pm. I spoke with David at 3:29pm and told him that I had planned to be there when the room was ready but, I had serious vehicle issues and no way to get to the hotel. I mentioned that I tried to call, no one answered, and that I finally spoke with Mary, who told me that I had to speak with him. He said that Mary starts at 11pm and I should have called sooner. I explained that had I not been stuck across town without transportation and dealing with serious vehicle issues, I would have but, I did try to communicate as soon as I could. I told him that I just wanted to be able to stay for one night to use the one night for which I paid. It is unfortunate because, even though this place was not the best, most well kept hotel, it was conveniently located and most of the staff, up to this point, seemed nice enough. At this point, I have no interest in ever staying here again. I would just like a full refund.

Best Western Pasadena Inn on 3570 E Colorado Blvd is a fabulous place to stay when traveling in the…read morearea. If you are looking for a reliable, comfortable stay in East Pasadena near Lamanda Park with easy access to California Institute of Technology and major roads into Los Angeles, this hotel is a great option. I was in town visiting Caltech and wanted a hotel that had truck parking, a hot tub, a laundry room, and strong cleanliness standards. The Best Western Pasadena Inn met all my needs, exceeding expectations. First off, the area is clean and safe, allowing me to feel comfortable compared to some locations in LA. I also loved the rooms, which are large and clean with fridges and some of the fastest wireless internet I have seen for Zoom meetings. It allowed me to work without stress. Huge accolades for the pool and hot tub. The hot tub was clean and actually hot, unlike some hotels where the water is lukewarm. I also appreciated the staff here because they are very friendly and welcoming throughout the stay. If you enjoy having a wide selection of TV channels, this hotel definitely delivers. They do have a free breakfast, which is a nice added value, especially if you are heading out early for the day. The guest laundry room is also very convenient and a major asset for longer stays or road trips. Overall, I absolutely love the Best Western Pasadena Inn and will gladly stay here again, even if it means driving into Los Angeles, because I know this hotel delivers consistent, dependable quality.

This place looked better online than it was in person…read more It wasn't that inexpensive and it was basically like a motel. Not horrible but not a very pleasant experience. I wouldn't plan to go back.

We visited this hotel many times since we had friends staying here. It's a great spot especially if…read moreyou plan to attend an event at Pasadena Convention Center close by! Nicely decorated, modern, clean, full of activity. Great rooms, clean, the bar isn't half bad, nice staff, clean restrooms and I love the cold lemon water they offer in the lobby! They sell merchandise and they have a small convenient store if you need a snack or a drink. Great location, funky and trendy!

Cute hotel with music/record label vibe, fitness center, and pool with lounge furniture and…read morecabanas. Booked the "Dreaming of Dena" deal which included $100 credit to the restaurant on site "Agents Only" as well as parking included ($36 value). You're better off just booking a room without the "deal". Restaurant prices are wayyyyy overpriced for what it is. $20 for a quesadilla is ridiculous...same price for tacos or nachos. I guess the "deal" gives the restaurant some work to do because I don't imagine it's much busy otherwise based on prices. Felt forced to order from the restaurant just since I had the credit and would have much rather spent money elsewhere. Design of room was off, bathroom door opened outwards rather than push in which made for awkward space as well as no vent fan in bathroom. To top it off, the duvets on both beds were full of mold. Tried contacting Marriot customer service to report it, but no luck with that...maybe now they will get back to me. Cute property with accessible location otherwise.

We have stayed at this hotel several times now, and it never disappoints. The location is…read moreabsolutely amazing, and having convenient parking right around the corner makes arriving stress-free. One of the absolute highlights of our visits is the welcome staff. Anthony has checked us in almost every time we've stayed. He is incredibly friendly, professional, and always goes above and beyond--frequently securing us a wonderful corner room and letting us know about the best promotional rates available. Thank you, Anthony, for your outstanding hospitality and kindness! The lobby and bar area have a fantastic, inviting energy. There are plenty of chess and checker tables that invite you to sit and play, and even a piano available for guests. The bartender is wonderful and kind; they once crafted an impromptu drink for us that was absolutely delicious! We've also tried the food and found it very tasty. As for the accommodations, the rooms are exceptionally comfortable. The beds are a dream and genuinely smell fresh and clean. We will definitely continue to come back every time we look for a local staycation in Pasadena!

I picked this hotel based on an Expedia deal. We love staying in Pasadena because it's a perfect…read moremidway point with meeting friends and family. I was hoping this place would work out because it always seems to have a good rate, but big this place has so many red flags. I should have reconsidered my hotel choice. I like the proximity to S Lake Avenue but the experience wasn't worth it. Parking and check in is in front of the hotel. It's kind of dangerous with the traffic on Colorado Blvd. Best bet is to temporarily park and enter on Mentor. We loaded up our bags in the cart and checked in. Then parked the car. The parking garage is around the corner on Mentor. My first red flag is the parking pass didn't work and I grabbed a ticket to get in. Got that cleared but the time when I was given the pass and when I got to the entrance, it didn't activate. It also deactivated post checkout when I was leaving the garage/ When I checked in, I asked for room service for our entire stay and NO one showed up during our entire stay! More on that later. Room is on the small side but they made up for it with the shower. The shower was the best part of our stay. However, it would have been nice to have clean towels. I was disappointed we didn't get house keeping the next day, but I asked for towels and bar soap at the desk and when we got back to our room (they never showed up) or left anything in front of our door. On the second day, we made sure the service light was on and Private light was off. When we got to our room, we came back to a messy room and NO towels. By then, we're upset. When our towels arrived, they were so ratty that I would use these as our thrash towels at home. Imagine toweling off with that because I did. This is where things get really sketchy. Don't leave out a menu for a $9 beer and charge us $12. The bartender says her manager didn't change the menu but there was a price change. Honor the price listed! That is illegal. I don't mind paying the listed price, but the audacity to upcharge $3 and expect a tip. The housekeeping experience made us check out early. There was no point hanging in a messy room. I usually tip housekeeping but there was no need for me to do so on this visit.