Stayed 6 nights at the Westin Pasadena and overall had a pleasant experience, mainly thanks to the bar and restaurant staff who were genuinely delightful and made us feel welcome throughout our trip. We appreciated the small perks a $20 food credit and a complimentary glass of prosecco were nice touches. One drawback: there were no spare hangers in the closet, which became inconvenient over a longer stay like ours. A simple fix that would go a long way for extended guests. Overall, a solid stay with great staff service, just a few small details that could use improvement. read more

Customer Sevice was extremely lacking, the check-in process for our group was extremely challenging out of the 20 individuals that stayed in our group, 6 of them had major issues with reservations. Starting with confirmations not being found, rooms were not ready far beyond the standard check-in time or they were dirty upon arrival. The coffee shop in the lobby serving "Starbucks" is extremely disgusting, expensive, being served from an automated vending machine, that tastes like it has been cleaned in months The highlight to the trip was my room, it was lovely and I was one of the lucky ones to not have any issues with my room. read more

The Westin Pasadena - Hotels Near Me - Pasadena, California

The Westin Pasadena is an odd place: it's the only hotel I've ever been to that has no luggage carts. And parking is 2 blocks away. You'll immediately get swarmed by valets who aren't bellmen. They're valets and if you're not parking your car, they're on to the next fare. After you beg, borrow, or steal a luggage cart, it's off to the parking garage with super low clearance and tiny spots. (SUV drivers beware!) My bed was comfy but my husband's was not. It seemed to make a lot of noise any time he moved. The shower pressure was so-so and the toilet was ridiculously loud when flushed. I don't recommend going downstairs for coffee either. You'll end up standing around for 10 minutes until some harried waitress comes up to sell you a $6 cup of coffee. The only reason people book this hotel is because the view of City Hall is pretty impressive. It's also centrally located & super walkable but we won't be coming back. Also, thanks for the sentiment, Jackie, but this was our second time giving you a try. read more

The Westin Pasadena - Pasadena City Hall - Hotels Near Me - Pasadena, California

I had a great stay at The Westin Pasadena and would absolutely stay here again. The location alone is a win it's walking distance to the Pasadena Convention Center, which was perfect since I was in town attending IMATS. Being able to get in and out of the convention without dealing with traffic or long commutes made the entire trip so much smoother. The hotel itself is clean, calm, and well maintained. My room was spacious (which I really appreciated), thoughtfully laid out, and very clean. The bed was comfortable, the bathroom was spotless, and everything felt fresh and quiet, exactly what you want after a long day out. I also loved having Ventanas right inside the hotel. The food and drinks were excellent, and it was nice to unwind without having to leave the property. Great service, relaxed atmosphere, and solid menu options. I would say the food was more Hispanic themed. Staff were professional and welcoming, check-in was easy, and overall the hotel felt safe, polished, and comfortable. If you're coming to Pasadena for a conference, event, or even a weekend stay, this is a really solid choice. I Highly recommend. read more

I am more than disappointed with my overall experience at this Westin. I booked a block of rooms for my daughter's wedding and it's been a very cumbersome process. The sales team is nice but very green. The communication process between their sales team and operations is lacking. Since the sales team doesn't work the weekend, it's difficult to resolve any issues without their involvement. The housekeeping staff and valet were nice but that was the only pleasant part of our experience. NEVER AGAIN. I'm a lifetime Titanium Marriott member and this is one of the worst Marriott experience's I've had in over 20 years!! read more

Our stay at the Westin Pasadena was very pleasant. We had a corner room with great views of historic Pasadena, including spectacular sunsets silhouetting City Hall. Due to some medical issues, I spent most of our visit in the room and it was very comfortable. We enjoyed tasty breakfasts at the hotel restaurant, which featured an attractive outdoor seating area. The hotel was also in walking distance of a nice assortment of shops and restaurants. read more

See all

When I was told that we were upgraded to a junior suite, I was excited. However, the stay turned out to be very disappointing. The room size was acceptable, but the main issue was that there was only a tiny window in the room, which is not common. There was also a Peloton bike in the room, but unfortunately, it did not work at all, so we couldn't even try it. The biggest problem was the air conditioner. It was extremely loud and could not be turned off using the control panel. The air vent was directed straight toward the bed, blowing directly against my head and face throughout the night. As a result, I barely got any sleep. Overall, it was such a terrible experience that we would not come back in the future. read more

See all

The Westin Pasadena is a nice hotel within walking distance of the Pasadena Conference Center (0.4 mile walk). We were warmly greeted upon arrival and were able to check in early, which was very accommodating. Our room was spacious and clean. The on premises restaurant was good for breakfast, but like most hotels, a little over priced compared with going to a local restaurant. read more

The Westin Pasadena - Hotels Near Me - Pasadena, California

See all

I booked a last minute room here on Hotels.com as a quick staycation, planned around my young kids swimming-- the lead image of this hotel was the pool. Immediately after booking I received a message saying the pool was closed, so I went to cancel our stay. The property DECLINED. I'm shocked and cannot believe a guest was treated this way. There was zero mention of a closed pool anywhere on the page. read more

The Westin Pasadena - Hotels Near Me - Pasadena, California

Our experience was amazing, check in went smoothly, we got many recommendations as well as a lot of information on the amenities as well. The room was very clean and had everything we needed. Valet staff was always kind and respectful and answered our questions when we had some. Overall great experience through and through and we would def come back again! read more

See all

I would not recommend at all, usually live westins but this location service is terrible. The front desk guy Roman was rude while I do think trying to be funny, none of his jokes landed and came off as rude not only to me but my entire team. We're traveling for work and I don't want to be mocked or insulted by the front desk clerk, he def needs some coaching on what is appropriate. The room air conditioning would not turn on and took 7 tries to the front desk to reach anyone. I would avoid this hotel at all costs. read more

Absolutely awful experience. They clearly overbooked and tried to gaslight us when we tried to check in. They tried to lie and said we only had one night booked, then made us pull up documentation, and then said there is nothing they could do about it and shipped us off to another hotel miles away. They could even give us two nights, we now need to come back tomorrow and see if we have a room for one night?!? Damian and his moron of a manager were the ones on shift on Friday, February 20. Awful experience and makes me not want to stay at a Westin ever again. We booked using our credit card points and will be taking it up with them as well. read more

Wish the ac was working!! Love the location love the service. Everything else was great just with no AC. It was extremely difficult to sleep, especially after a long hot day at work read more

This is a nice hotel. Located close to Old Pasadena area. Service was really good and all the staff were very nice. Rooms were clean and comfortable. Bathrooms could use some updating but overall were decent. Would have been nice to have a microwave in the room. It has a fridge and coffee pot but no way to reheat anything. Parking is very pricey. $28 per day for valet, self park is cheaper but no in and out privileges. On site restaurant has good food but way over priced. Service in the restaurant was very good. read more

This was a totally fine hotel. The check in took a while and when I asked the lady if the room I booked wasn't ready, she got pretty annoyed with me.... Not a fan of that type of service. Great corner room in the 9th floor, I booked a high corner king, hard to know if I got what I ordered. read more

I booked this hotel on a total whim during a brutal midweek heatwave, just needing a comfortable place to work, unwind, and get a solid night's sleep--and it turned into an exceptional experience, largely because of the incredible people here. From the moment I walked in, Reggie and My made me feel genuinely welcomed and cared for. This wasn't just polite customer service--it was thoughtful, attentive, above-and-beyond hospitality that you don't come across often. They checked in (without being intrusive), made sure I had everything I needed to stay productive and comfortable, and created an atmosphere that felt both professional and personal. It truly felt like they were invested in making my stay great, not just doing their jobs. Even the maintenance crew deserves recognition--their friendliness and responsiveness didn't go unnoticed. Every interaction, no matter how small, reflected a team that takes pride in what they do and in how they treat their guests. There was construction happening due to renovations, but I experienced zero disruptions, which honestly speaks volumes about how well everything is managed behind the scenes. The only downside was not being able to use the pool, but even that couldn't take away from how recharging the stay was. But after a long workday in a clean, peaceful place and being able to unwind with a glass of wine was just as refreshing. I can't thank the team enough for turning a last-minute booking into such a memorable and comfortable stay. The service here is what truly sets this place apart. And next time you're there, I hope Reggie is the one who greets you and kickstarts your stay--whatever the occasion. And if he isn't... definitely ask for him :) read more

I got a really great deal here by using the hoteltonight app. Without the deal I could see why this place has mixed reviews. The place itself is old, but like classy old if that makes sense. There were stains on the carpet in our room and there was wear and tear in the most used places, but I typically don't downgrade a place unless the stains are where I rest my head. I'm not particularly snobby, my family and I do not typically stay at these higher end hotels. We're more of an "Inn" family. The customer service here was amazing. Loved how friendly and accommodating they all were. We needed another blanket and towel. Brought in minutes. We needed a trolley for our luggage at check out, but couldn't find one. One was brought to our room within minutes. The minus points come from the A/C, which seemed to struggle to keep the room cool, and the lack of ventilation. When a person takes a shower it gets muggy in the room. Since the AC struggles to keep up with temp, it doesn't remove humidity very quickly either. Thankfully you can actually crack a window to help, but when it's 95 out that can make other problems worse. I also feel like they "force" valet on you. It's $28 for valet with in and out privileges or $19/day to park yourself with no in and out privileges. This means that if you want to come and go throughout the day you would have to pay $19 each time. So if you got back from a long day, showered, and wanted to go out for a bite, that's another $19. That being said, the valet service was excellent. I didn't know this initially, since I'm not fancy, but you can call down before you leave your room and your car will be waiting for you. It was nice, and I did feel spoiled. Overall it was a wonderful stay though, just wish those two things could be fixed. The location for our purpose was excellent, so we might be back if we can get that great deal again, otherwise we probably can't afford it. read more

My wife and I booked this hotel because they advertised a city scape rooftop bar experience. When we arrived we inquired about the rooftop bar. They told us it was still under construction. Disappointed, we had to go elsewhere. Before we checked out I asked the male receptionist if perhaps the Hotel could validate our parking. They refused. The experience was substantially less than what we bargained for. Never going back. Don't let a business like this nickel and dime you. read more

The hotel and catering staff/waiters are amazing! We just had a 3 day conference at the Westin, they made our event run smoothly. Always had a smile on their face, went above and beyond to accommodate us. I'm a picky with food and they did not disappoint. Can't thank them enough for their hospitality. The catering staff is absolutely fantastic! Thank you again! read more

Pros: friendly staff, great location, moderately comfortable bed, reasonably priced self-parking, pool Cons: WE FOUND SOMEONE ELSE'S BALLED-UP, USED BOXER BRIEFS ON THE FLOOR NEAR THE BED. We didn't discover it until we were literally climbing into bed for the night and since we were only staying one night we chose to leave them right where they were and notify the staff when we checked out in the morning. GROSS. I couldn't even look over in that area after that. There was also dirt or ash or something on the inside of the windowsill. And the room showed lots of signs of wear and tear. The closet door wasn't hanging properly anymore, the bathroom vanity was warped and peeling on the side by the shower, the side of the tub was streaked and dirty, there were long black hairs stuck inside the toilet that moved every time we flushed but never went down the drain. Water pressure in the shower is very low and makes for a long shower trying to get shampoo and conditioner out of your hair. We chose the Westin for our anniversary night get away and while it wasn't a COMPLETE waste of money, we will not be back. Hard to have a good nights rest knowing someone else's dirty chonies are chilling in the corner. Makes you wonder what else was left unturned, uncleaned... read more

See all

The lobby has a lingering trace of old cigarette smoke, veiled by an overpowering white tea fragrance. While some areas like the renovated bathrooms suggest efforts to refresh the property, the improvements feel isolated. Subtle signs of wear are present throughout: stained pull-down shades, peeling paint on the window sill. At one point, an inexplicable metal piece even fell off my door. I couldn't determine where it belonged, which speaks to the lack of attention to detail. Also the omelet I had for breakfast at the cafe was way overcooked at typically expensive hotel prices. Everyone was nice though. read more

For almost $300 a night, things should be in working order. The shower head/handle needed some work or a replacement. Other than that, the room was comfortable. Nice staff. read more

The Westin Pasadena - Nice tile work. The pic doesn't do it justice. - Hotels Near Me - Pasadena, California

The is by far my favorite hotel in the Pasadena area. Beautiful old California architecture very nice restaurant inside and the staff from the valet to the front desk are always amazing. I have stayed here a number of times and I've never been disappointed. One of the Managers Reginald is always friendly and offers to help in any situation and epitomizes the term hospitality! read more

My husband and I went to Pasadena for the Cruel World Festival, and we were happy to be able to book the Westin at a block rate after our Airbnb cancelled on us. Check-in as easy and staff members were friendly. Our room was simple. It was a basic king room with no extra seating area. It was nice to have a fridge in the room to keep drinks cold. The room was clean and modern-looking. I wish there had been a sink outside of the restroom to do makeup. The safe in our room was broken, as was the ice machine on our floor. Luckily I ran into a friendly staff member who let me know that I needed to go down to the fifth floor for ice. Otherwise, I would have been wandering from floor to floor. We ordered room service for breakfast in the morning. I have very low expectations of room service, but wanted a breakfast before heading to a music festival. Unfortunately the eggs were rubbery and the toast was tough so I threw them away. I did really appreciate the Cruel World lighting projected in the lobby. There is a self-parking lot at the hotel that charges $19/night. Supposedly hotel guests park for $17/night with validation, but we were only given the discount for one of the nights. All in all, this hotel is fine, but nothing special. read more

The Westin Pasadena - Our hotel getting in on cruel world fun - Hotels Near Me - Pasadena, California

See all

The hotel is fantastic. The grounds are beautiful. The architecture is incredible too! I like my room, and overall, the experience is very nice. And then, there is the service. What do you do if you're gone all day from your room from 8 AM to 5:39 PM and you come back and the room is not made and everything is the way you left it but nothing is cleaned or replenished? Should I be happy? Now I have to make my own bed... I thought I came to this hotel so they could take care of me?!? And when I called downstairs to ask them, why, they called me to tell me the housekeeper marked it as cleaned and then asked me, "are you sure they didn't clean the room?" Yes yes, I'm sure! Now I'm gonna post a picture so they could see how I found my room at 5:39 PM after an entire day away. Update - the housekeeping manager did call me back to apologize and they did credit some points for the inconvenience. I am glad they followed up and owned up to their oversight or mistake. Much better. Added a star after that since they did their best to make it right. read more

The Westin Pasadena - The "Not so special" feeling when I returned to my room seeing it still unmade after the entire day away. Bummer. - Hotels Near Me - Pasadena, California

Stayed here recently for a work trip, one night. The customer service was great. I found everyone to be exceptionally polite and helpful. The size of the single king room was decent, plenty of space for one. Size of the bathroom was acceptable, like a small studio bathroom. The bed was as comfy as any king size bed could be, I slept wonderfully. The overall room, however, and I guess the hotel overall, I would say was fairly aged. The bathtub could have used some work. The flooring and walls could have used some touch ups (at least in the room). The walls were pretty thin. You could hear the neighboring rooms flush toilets and whatnot. The most unfortunate thing, and maybe the only real disappointment, was finding a long hair stuck to one of the towels in my room that I feel like could have been caught before it was ever placed in there. Nevertheless, I would stay here again and would recommend it. The rates were better/comparable to other hotels in the area. read more

I will start with the positive. The valet and housekeeping were spot on. Very friendly and helpful valet."! Those guys are on it. Housekeeping brought up extra coffee within minutes. The room was clean and the bed was comfy. Front desk gentleman on check in was great! Super friendly and helpful with restaurant suggestions. Check out gal was polite but a bit cold. The room needs some maintenance. The shower control was missing finishing pieces and the shower head itself was clogged in spaces. The bathroom sink has a clog as well and was very slow to drain...gross. When I mentioned these to the front desk at check out, it was met with a fake smile and mumbled "ok". All in all for the price my sister paid for the room, I am sure we could have found a nicer room somewhere. read more

The Westin Pasadena - Hotels Near Me - Pasadena, California

DO NOT BOOK THIS HOTEL. Pool is under renovation until 2026. This information is only provided in the smallest of fine print and buried deep down beneath a bunch of other information. One of these bits of information is the "amenities" section, which still lists the pool (with no mention of closure) and shows up before the "renovation" section, which spends exactly one sentence telling of the pool closure. Still, because the fine print exists, they will not even partially refund you. Shady business practice. Plenty of better options nearby that don't feel the need to deceive. Book elsewhere. read more

We've stayed here a few times. It's our staycation spot whenever we want a little getaway. We noticed that we always get such good sleep so we inquired about the kind of bed they have. Lol they actually sell them & we're literally going to buy one in the future. * We also love their customer service. * We love their kid friendly pool. * We love their gym. * Their restaurant & staff are super nice. * We love their little lounge area in the lobby. * We love the courtyard & outdoor seating areas. * We love how close it is to everything. * We love that it's in Pasadena. * We love that it's less than 25 mins away from home lol. If you ever need to decompress/destress & refresh I highly recommend this place. read more

See all

Had a nice stay in Pasadena. Good location, lots to do in the area. Old Town Pasadena was a short walk away. The room was nice but the bed was worn out and sank in the middle. This was in room 1205, so hopefully the Westin is keeping up with their Yelp reviews and will check out the bed and replace it. They printed out a barcode for in and out parking. It is not through the keycard, which I guess works out because it was able to be used after leaving the keycard in the room after departure. read more

See all

The staff is warm, welcoming and helpful. Reggie and (Victoria I think?) made me and my son feel like family and helped us when we were in a pinch with the company that booked our stay (not the hotel). Left after one night feeling like I'd been there often. The lobby is lovely and the patio odor the restaurant made for a pleasant lunch. Didn't make it to the pool though the photos looked nice. Room is basic but very clean. read more

The walls are thin - people next door kept me awake until 3 am laughing and screaming. Heard trucks going up the side street. The mattress was compressed and lumpy on the side probably where most people slept. The mattress is visibly compressed. Shower was just a dribble. I actually cleaned the shower head with a washcloth. It made it better. Bare bones soap and towels. One bottle of water for a king bedroom. Maybe suppose to share!! AC seemed to go off at night. Breakfast was expensive and terrible. Swimming pool closed. No room service. Gift shop closed. Nothing special about this place. I thought Westin was better than this! read more

Be aware before booking your stay here! I had contact customer service about leaving attire behind in the closet, just because of the way the closet is set up! It's almost easy to leave something behind. (Also my mistake for not double checking). Nonetheless, I contacted them. They had me fill out some form for the lost and found. Took about a week for them just to advise they did not find it! That's complete b.s. I left it in the closet. I couldn't care less about the clothes, it's the principle of the company to keep honesty and loyalty to their customers! Shady business! Do better! read more

Where to start. Expensive and offer nothing. No sauna no steam room. Pool was out of order. Work out room closed. Bed like a cement slab The staff was polite. Location good. But weak in all other ways. Even the coffee was weak read more

This hotel is fine. It's a bit of an outdated building with popcorn ceilings in the room but you can tell it's been updated at some point. It's clean, well maintained, and the staff were super friendly and helpful. Gym was very nice. Pool is small, but has nice lounge chairs. Centrally located in Pasadena. read more

Stayed here for one night, on the spur of the moment. We got pretty good deal thought their website for less than $200 per night for standard room. The hotel is within walking distance to Pasadena courthouse and Old town. The lobby is very beautiful with high ceiling and chandeliers. They have a nice courtyard with outdoor restaurant and seating. The pool is on 4th floor, small but heated with courthouse view. Our room is on 4th floor with the view of courthouse. Most rooms do not have balcony (knocked off 1/2 star). The standard room is relatively small, with king bed, large flat screen TV, small daybed by window, coffee maker, fridge, 2 compliment water bottles. Bathroom is pretty modern but also small. They have valet parking but since there is plenty self park for $15 flat rate, we did self park. Overall, it's a decent place to stay near Pasadena Oldtown and Rose bowl. read more

See all

I live around 30 minutes away but had to opportunity to stay here for a few nights so if this place wasn't good I could have easily bailed out and gone home, but I didn't and it was an absolute pleasure to spend some time here. Aubrina helped me out at the front desk with a little hiccup with the reservation and got me into a great room. Clean, quiet and comfortable. The restaurant was nice. We didn't eat but we had some drinks there and the bartenders were good. The hotel is off the main street but close enough to walk to plenty of places nearby. I may not have the need to stay again but would recommend this hotel if someone asked. read more

Stayed here for my wedding weekend Nov 2025. I booked it only because the location was great... 5 min Walking distance to city hall and restaurants. Garage Parking is very tight and limited. Probably best to just valet during your stay. We checked in around 8:30pm. Lobby looked clean and the few people working that night were nice. Got to our room and the moment we walked in it was extremely dark. There was no main light for the room. Very small rooms with minimal lighting. One of the lights on the bed frame was broken with exposed wire. By the time we made couple trips back and forth to the car to bring all of our belongs in it was 10pm. Extremely exhausted and had to steam and hang my wedding gown. I needed to place my gown someplace higher since the closet was pretty small...but instead I was cleaning the thick layer of dust by the bed and window! Even in the dark you could see a thick layer of dust the moment you walk into the room!!! Definitely hasn't been cleaned for years! The king size bed is too soft and lumpy. The bathroom was okay. Thin doors because you could hear everyone walking by and talking. I wouldn't stay here again. read more

See all

I secured a block of 20 rooms for the bride & groom of our now favorite married couple in our direct family. The price per room was quite reasonable and in fact, I checked the prices for rooms a week before the wedding and if you were to book on your own, it would have been more than double the cost. Also of note is that unlike the Sheraton, you do not have to guarantee you'll book all the rooms in your block. Rather, once you hit your expiration date, you simply lose whatever remaining rooms in your block and they go back into the hotel's pool of rooms. The hotel itself is nice and in the best location. It's walking distance to downtown and a very short Lyft or not so short walk (maybe 20 mins) to Castle Green. The rooms are a bit dated, but the property is very clean...for the price we paid, I really couldn't complain. Being Titanium Elite also has its privileges. We received 2 breakfast vouchers per day which equated to whatever breakfast entree' we wanted plus a drink. Can't really get better than that. It seems the hotel is sort of understaffed. When we checked in there was just one person that could help with bags and the valet area was a mess. However, everyone is really nice and trying their best. You can tell they care. When our room wasn't ready and it was past the 4 pm check-in time, the woman at the front desk was really trying to help get our room prioritized for cleaning. And when we left our son's IPAD in the restaurant, our server, literally ran out after us to hand over. We will definitely be back the next time we need to stay over in Pasadena! read more

From the moment I arrived it was horrible customer service, unfriendly and unable to provide any real customer service or kindness or respect for guests. We experienced a hotel was over booked, understaffed, and the staff that was present was incredibly rude with limited customer service training, clearly. Also, Cleanliness of the hotel is questionable once I was finally provided a room after 1pm, I had to come right back down with all my things because the we had to change rooms because of an extremely heavy chlorine smell throughout 6th floor. Further, there are Only 3 elevators in the hotel so Sunday morning was the worst, as it took 20 minutes to leave the hotel from the 3rd floor due to over crowded elevators at 9am Sunday morning. Other times were better but more than 2 other times we were waiting 4-8 minutes for an elevator. Major safety concern if you asked me. We truly couldn't wait to check out. And that isn't even starting on the parking confusion and the lack of ability to easily communicate how complicated it is. Never been more disappointed by a Marriott property. Ryan, the manager on staff, said he would follow up with me after my stay but of course never been. Spoke with many other disappointed and frustrated guests staying there too. Highly recommend finding another place to stay. I asked to speak to Dan Stenz, the property manager but wasn't able. As mentioned, management was supposed to reach out per their statements. But never followed through. Not surprised. read more