I always enjoy staying at this San Gabriel location. This is my fourth time. My friends and I are…read moreon a foodie road trip of mainly Asian food. My friends have been er been here, so I felt this was the best location especially since one of us is Chinese from Malaysia. It was nice because I was able to park at the Hilton honors spaces when available. At check in, Vincent was soft spoken, and courteous. He made sure my room was feather free as requested due to my asthma. Our room was ready when we arrived. Great since we were hungry, and we could drop off our luggage in the room before heading out. I always check round with my blacklight to see the cleanliness of a room. But the only reason I didn't give a five star this time was before I even checked with my blacklight, the curtains were open, and we saw dust caked on the dresser, lamp stand, and too of headboards. Unacceptable since two of my friends have allergies, and as an asthmatic I am allergic to three different dust mites. I called Vincent at the front desk and he immediately sent someone up. Now the train I have a four star and not a there is because of Linda from housekeeping. She said she understands because she has brothers who are asthmatic. When she saw how dusty the room was she also was appalled by the condition. Linda did a great job. Although we left a small to in the room for whoever will be cleaning next, we left something extra for Linda at the front desk. That being said the bathrooms were clean. Beddings clean but bed a little too hard for my liking. The other gals told me it was fine for them. We were going to try their dim sum restaurant downstairs, but we were pretty dim summed out, so we tried something different nearby.

The workers here are nice and friendly. This hotel make me feel like I was in China Town…read more The hotel is nice but somethings in the room I didn't like. I got room 615 and it feels like there's two attic in the room. One in the bathroom and one in the door way. The door looks nasty like the paint is chipping off. And the bathtub wall is chipped.

Lovely hotel! I'd definitely come back if I needed somewhere to stay near family again. Clean,…read morespacious, and friendly staff. Breakfast was the usual you get anywhere else but always a positive note. Thanks!

It's a strange hotel with a somewhat eerie lobby area. I've been here once and I can't say I get…read morethe best feeling. There are several other choices of hotels in the area that I would recommend over this place.

Great hotel to stay at very clean front desk. Very professional Francisco, and Jason have been very…read morehelpful. This is a place will definitely come and stay again

Very deserving of their sub 3 stars. Should have seen the writing on the walls…read more I booked this for relatives visiting thinking a Hilton would have somewhat decent living. Disappointed to hear their feedback was no hot water. Even after speaking with guest services, who told them to just "wait." Turns waiting meant 15+ min and water ran lukewarm after the second person so third person had no hot water. Not fun. Checked out the relatives a day and a half early for someplace else. Couldn't get a refund since I prepaid.

Had the weirdest stay in all my life. Per other reviews, checked for bed bugs. None found. 10:45 PM…read moreawoken by phone ringing. Neighbor complaining that we were partying too loud. Keep in mind I was sound asleep. She starts pounding on wall. 11:00 PM phone rings again. Front desk calling with noise complaint. Dude, it's not us! 11:15 PM crazy lady pounding on door. Lady, it's not us. The party is upstairs. The failure here is the front desk clerk not properly investigating the situation. He should have gotten up from his chair and locate the offenders and politely ask them to tone it down!!! So not coming back here. Oh, and check out photo of mysterious stains on curtain next to the bed.

Front desk staff are kind and professional.. First room on the first floor was very nice smelled…read moregreat, except the scent of pot in the hallways... I had to change my room because it was a fully accessible so the bathroom shower was too. Front desk was able to get me into another room on the 3rd floor 1 king bed, small living area very nice but smelled funky, humid and moldy. I refreshed it with lysol... But the bed was horrible, itchy and painful, when I told the morning desk person he dismissed my comment by telling me "it a brand new bed" I told him tell your owner to get a refund, it's lumpy has a dip in the middle... I woke up with a pain on my side thigh that's sore too the touch. We'll see if I get a bruise. They offer breakfast last time I was here, it was good... Today's breakfast not good at all...barely cooked bacon, eggs were more like pancakes very chewy too.. I opted to just have coffee and a protein shake... I may not be back again... May be worth paying a bit more for actual quality. Sadly no way to recoup charges, money down the drain ‍

We are staying in a nicer room 500+ sq ft room. The room is definitely spacious but I have several…read moresuggestions. Need bigger work desk/chair - most courtyard hotels have bigger work desk and chair with rollers. There is no luggage rack; the small space near the closet can barely fit a small carry on, not a bigger suit case. It would be nice to get a luggage bench in front of the beds as there are tons of space in the room. Need more storage / dresser - there is only two small drawers next to closet. Nothing else in the room to put my stuff. No safe - at least I can't find it. The coffee shop and crystal palace are nice. Also there are lots of restaurants, shops, boba places nearby. I will definitely will consider coming back to stay.

Family function Beautiful hotel and lobby…read moreLocation was perfect for our needs Parking downstairs Nice restaurant downstairs Thats it for the good... The bad was the roughly dozen groups waiting to check in with only 3 people slowly checking in Bad was getting a very nice welcome from the manager David? In the lobby with lots of explanations and excuses instead of just check someone in? Bad was not getting adjoining rooms or even rooms remotely close to each other Worst was the paper thin walls that allowed us to hear the hallway, the room next door and the room above... Absolute worst was the cheerleading families who were louder than anyone needs to be- LOUD Would not do this ever again

Before I get into the details of my room, it's worth saying that customer service was excellent. I…read morearrived earlier than expected, so I knew that the chances of getting a room at the time were slim. I told the front desk receptionist that I could work out of the lobby until a room was ready for me. I was probably on my computer for 15 minutes until she alerted me that she was able to offer a room for me. She first asked if a room with double beds was sufficient, which was totally fine by me, but she ended up doing me a solid by getting a king bed for my stay. Admittedly my room felt dated. It looked like it was straight out of the 70s - from the carpet pattern to wall paper to orange/brown color palette. It even smelled old and musty, so I had to turn on the AC to get some ventilation. My room did have a balcony, and I would've loved to have kept the screen door open to get fresh air, but I didn't want these giant bugs hanging out on my screen door find their way inside. The bathroom had the bare minimum. Lastly, I had the worst sleep. I kept tossing and turning because of the pillows.

This is a pretty basic hotel. It was clean, the gym is tiny but functional. The folks at the front…read morewere nice. It was conveniently located next to where I had to go and is also next to nice big mall.

The hotel felt private with its own parking lot and security guard on-site at all times. It made me…read morefeel very secure to have that peace of mind during my stay. I enjoyed the clean pool, and hot tub to unwind after a long day of exploring. I really appreciated the willingness to help when the refrigerator wasn't working. The front desk quickly sent someone to fix the fridge, and he carried the entire new fridge up to the room to discover that it simply hasn't been turned on. There were a few issues I came across, the shower never got hotter than lukewarm which was a bummer. Soundproofing was another, I could hear everything from water running through the walls, metal clanking from the floor above, constant hums from appliances. I stayed for 2 nights and I felt quite restless despite the bed and pillows being incredibly comfortable. Despite the issues, I still found it a comfortable stay and it was very convenient to explore the SGV area.

I attended a banquet at the Holiday Inn in El Monte. Since the event had not started yet, several…read moremembers of our group, including some elderly guests, sat in the restaurant lobby while we waited. Unfortunately, we were treated very poorly by a member of the security staff. He informed us that the lobby was not associated with the restaurant and that we were not allowed to remain there. I understand that the hotel may have policies regarding the use of the lobby, and I respect those rules. However, what was disappointing was the way the message was delivered. The security staff spoke to us in a harsh and unwelcoming tone, making us feel as though we were an inconvenience rather than potential guests. Hospitality is not only about enforcing policies--it is also about treating people with courtesy and respect. When your guests include elderly individuals, a little patience and kindness can make a significant difference. There are many professional and respectful ways to explain hotel policies without making people feel unwelcome. I hope hotel management will provide additional customer service training to its security staff so that future visitors receive the level of hospitality that guests should reasonably expect from a hotel.

We stayed here for 60 days while our t house was getting repaired. It was great the staff is…read moreamazing. We stayed on the 7th floor and had a great view of the golf course and even Downyown L.A. the housekeeper Silvia was great she paid attention to every detail and even tucked in my daughter's dolls. The dog park area was nice with plenty of poop bags unfortunately not everyone picks up their dogs mess. If you walk up the hill there is a great grass area for your kids and dog to run. Breakfast has lots of options. Unfortunately no bar but they will take you up the hill to the other Hilton in a golf cart if you want dinner or drinks.

My family and I stayed at Home2 Suites by Hilton LA Montebello for 3 days while we were visiting…read moreSoCal. Our stay landed us on the 6th floor with quite a view. Our room faced the rear of the hotel overlooking the golf course and consisted of the beautiful lake. The room was spacious and clean, and fully equipped with things that make you feel like you're at home: plates, cups, bowls, utensils, + a full sized fridge. Bonus points because complimentary breakfast is offered daily. Hours of operation M-Fri are from 6am-9am. Weekend hours are from 7am-10am. This is absolutely THE BEST complimentary breakfast spread I have ever had the pleasure of taking part in. Granted, most places I've stayed @ doesn't offer this. Here you will find a waffle station with all of the toppings you could imagine, eggs, ham, sausage patties, assortment of cereals, yogurt, fruit cups, and fresh fruit. While I am not sure how great the options are for a vegetarian standpoint but I did notice meatless patties. My complaints: 1)The lighting within the room are positioned horribly. Whether you decide to use the restroom light or the ones located in the dining|kitchen area as a nightlight, they are both extremely bright making it difficult to sleep. My toddler and I struggled to sleep soundly due to us being sensitive sleepers. 2)Someone triggered the fire alarm during our stay. Walking down 6 flights of stairs with a toddler is already tough but adding in groups and groups of other patrons caused for more traffic than I was ready for. Once we made it back to the lobby we were told it was a false alarm. **insert EYE ROLLS emoji** 4 stars overall. Our stay was comfortable and parking was never an issue. Home2 Suites by Hilton LA Montebello comes recommended. I'd stay here again but would probably bring eye masks for myself and my toddler.