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    4.6 (5 reviews)
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    Hilton Los Angeles/San Gabriel - Guest room

    Hilton Los Angeles/San Gabriel

    (385 reviews)

    $$

    I always enjoy staying at this San Gabriel location. This is my fourth time. My friends and I are…read moreon a foodie road trip of mainly Asian food. My friends have been er been here, so I felt this was the best location especially since one of us is Chinese from Malaysia. It was nice because I was able to park at the Hilton honors spaces when available. At check in, Vincent was soft spoken, and courteous. He made sure my room was feather free as requested due to my asthma. Our room was ready when we arrived. Great since we were hungry, and we could drop off our luggage in the room before heading out. I always check round with my blacklight to see the cleanliness of a room. But the only reason I didn't give a five star this time was before I even checked with my blacklight, the curtains were open, and we saw dust caked on the dresser, lamp stand, and too of headboards. Unacceptable since two of my friends have allergies, and as an asthmatic I am allergic to three different dust mites. I called Vincent at the front desk and he immediately sent someone up. Now the train I have a four star and not a there is because of Linda from housekeeping. She said she understands because she has brothers who are asthmatic. When she saw how dusty the room was she also was appalled by the condition. Linda did a great job. Although we left a small to in the room for whoever will be cleaning next, we left something extra for Linda at the front desk. That being said the bathrooms were clean. Beddings clean but bed a little too hard for my liking. The other gals told me it was fine for them. We were going to try their dim sum restaurant downstairs, but we were pretty dim summed out, so we tried something different nearby.

    The workers here are nice and friendly. This hotel make me feel like I was in China Town…read more The hotel is nice but somethings in the room I didn't like. I got room 615 and it feels like there's two attic in the room. One in the bathroom and one in the door way. The door looks nasty like the paint is chipping off. And the bathtub wall is chipped.

    DoubleTree by Hilton Hotel Los Angeles - Rosemead - DoubleTree by Hilton in Rosemead

    DoubleTree by Hilton Hotel Los Angeles - Rosemead

    (259 reviews)

    $$

    Very deserving of their sub 3 stars. Should have seen the writing on the walls…read more I booked this for relatives visiting thinking a Hilton would have somewhat decent living. Disappointed to hear their feedback was no hot water. Even after speaking with guest services, who told them to just "wait." Turns waiting meant 15+ min and water ran lukewarm after the second person so third person had no hot water. Not fun. Checked out the relatives a day and a half early for someplace else. Couldn't get a refund since I prepaid.

    Do better with your customers! My husband provided me with the digital room key, when I arrived, it…read moredid not work. I walked downstairs spoke with concierge, asked him for a room key and he said no because my name was not on the room. However, my husband did put my name on the room my husband also try to live chat him speak with him and video. FaceTime him and he had a smirk on his face the entire time saying no I can't give it to you and I cannot speak with him nor live chat him! By this time the manager happens to be walking up, I explained to him what the problem was, and the manager with his finger kept hitting the front desk and saying he needs to be here with his ID in order for you to get into the room, there was no need for that. It was so unnecessary. Is this how they treat their customers?! my husband was in a work meeting. I explained that to them I had the digital room key and they still cannot assist me instead yet the manager continued to tap with his finger real irate saying my husband needed to be here with ID! And said no no and walked away! My family member said ... my husband checked in earlier, they called me and said are you OK if we allow him in the room we understand you're still not here so how is it that they allow somebody else to do this and yet I'm treated this way. Do better I will never be coming back and I will make certain that I notify friends and family not to stay here!!

    Sheraton - hotels - Updated May 2026

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