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Well to start off if I could do zero stars I would I am currently a military service member currently staying at element in Ontario California too be honest this has been by far my worse stay at a hotel house keeping doesn't do a good job even though the hotel states , every other day they do refreshes I have not received a single one we have to personally ask for new towels and blankets when they are dirty because in 2 weeks we haven't received no change of linens no restocking of towels and to be honest, I don't know what they clean when the day I physically went to the front desk and asked for a cleaning It was still dirty wasn't sept wasn't mopped nor vaccummed none of my personal belongings were out I had everything out away in closets to ensure they can't use that as a excuse yet it still wasn't done and keep in mind again. I've been here for going on two weeks and I've only seen them once and again that was by my request not my there standard every week ( supposedly they do every other day refresh and 1 time a week a deep clean ) and when they cleaned I was scheduled for 1145 and she showed up at 1130 demanding us leave the room even though we have 4 kids and I was in the middle of changing a soiled diaper and She was very rude and disrespectful saying if I don't leave now she isn't going to do the cleaning even though she was 15 mins early to the time they said they were going to clean so I wasn't ready because I had 15 mins still and when she did clean she didn't clean properly as I stated earlier floors dirty bedding not changed or anything and when I requested a new cleaning, and to just explain to the manager what happened she came and was trying to justify with very poor attitude and sarcasm, she was trying to make it seem like it was my fault why it was still dirty and when I figured I'd go to the front desk to ask to speak the the manager they were rude not knowledgeable of what's going on even though the lady clearly stated she saw on my account there was multiple cases about incidents and none were resolved Then when I asked to speak to manager, somehow the manager is always out no matter the time even though they stated ( mon-Friday he is in and on Saturday's he isn't but sundays the assistant manager is ) and I have reservation for a whole month because I'm on leave after my deployment to visit family and when they thought that I had to be out out there a week even though my stay is a whole month they were knocking on my door for every 30 minutes saying what time are we leaving? What time are we leaving? Then when I finally spoke to a manager about how long I had my reservation for they stated they would charge me extra amount of dollars and then at night when the charge went through. It came to a three times the amount. Then one day later, they charge me an additional amount that I did not authorize. I've gone three times to speak to a manager and somehow they're always out spent three days since this incident with my charges and I haven't spoken to a manager yet because every time I attempt to speak to a manager they tell me he is ethier busy and will call me or that he is out " on a family emergency " . I will be attaching the charges she showed me on the computer that she doesn't know what they are for and the card of the manager she gave me that is never in when we attempt to talk to him.
I have stayed here a handful of times. I love the element hotels. The gyms are actually decent. Happy hour on weekdays are great. Breakfast is solid. This time breakfast was less than perfect without anyone cooking. Most of the rooms I've stayed at here are great, I like the extra room and living area. This time I was upgraded to a Common Suite, it was unique, huge living space, and i had it all to myself. You need a key card to access the common suite and a key card to get into the room. The room was lockable with a shower, bathroom, TV and a bed. I was worried about locking myself out of the room in the common suite but was adamant on keeping a key with me, so it didn't happen. Being on a work trip I was unable to enjoy the entire room but it was nice to have and I can see it being really nice if I was there more than 1 night this time and space to share. It was a little unclean, the common area had popcorn in the ground under the tables and there was hair in the shower and the sink. Other than that the bed was clean and really comfy. I'll stay here again when I am in the area.
1st time staying at an Element. Wasn't too sure. Got here late at night so thought it was a cute area of apartment condo homes and shops. Had a bit of trouble finding parking like what everyone said. Limited but finally found one. Checked in went well. Room was clean and spacious. Liked the full size fridge and stove top. Bathroom was new and clean. Was pleased with the room. We were tired and hungry. Got pizza to eat in. Ready for bed and to relax. Was glad it was a new and spacious room, quiet and accommodating. Was ready to crash. Breakfast next day was ok. It was a bit odd. Not the usual breakfast we were used to but there was a little bit of everything. The area was clean. The workers were nice. They do wrap up promptly so make sure you get here on time. I like how there is always tea out if you ever need a drink. Overall it was an ok place.. we did stay in the Anaheim Element as well. If we didn't we may have thought all Elements were the same. But that one by far was way nicer. Breakfast as well. But this was our 1st stop in Cali and it was ok. We stay in a lot of hotels to try them out. This was passable. Not sure if we will be back in this area or choose to stay here again but for what it's worth it's not bad for a couple nights. Had no big big issues at all. It was quaint and comfty. Cute. Thanks for the experience!
We checked in early part of the day. There was not too many available parking. Most of them were marked with either car-pool, electrical car charging and some others. There were few spots open quite a bit away from the front door. By the way, just park at the back where the pool is and walk in thru the back instead of the hassle of trying to check in while parked at the front loading zone. Once we got into the room, all looked very clean but smelled funky. Went to the front desk right away and requested a room change. Well. The staff on site that afternoon said there was no room available for the price category that we paid for. Yes, we did pay the lowest room category that was available. She said will accommodate our needs but will be next day which falls on Saturday. ok. We can bear with that for one night. Upon close examination, even though the bathroom appears to be newer, there were signs of mold everywhere, the vent was very dirty. Come to find out that the floor we were staying on is dog friendly or occupant across the room were sneaking in two dogs. There was no room service for next two days. We were not told of such. Day before checking out, we asked for fresh towels and trash needing emptied out. However, this request was never taken care of and had to personally pick up the towels from the front desk. This explains why there were other room with trash cans that remained out side the door. Very unsightly and definitely not worthy of stay. Still waiting for the resolution of this matters from the Element!
This honestly has been the worst hotel we have ever stayed at. We booked 2 queens and a pullout sofa. I put that there was 6 people on the reservation. They said they didn't have any queens and they could only accommodate for a king with a sofa bed. The bed in the room was not a king it was a queen bed size. The pull out mattress was soooo dirty we asked them to change it and they said they would and put bedding. We called cause they hadn't came up and they said they ran out and they would "spray solution on it". It was still this dirty when we came back. They said they could give us the original room we booked the next day we were excited, the next day I called about the room change and they said actually we don't have any. We just kept getting promised things and they would fall thru each time. We called for 6 extra towels they gave us 2. They just kept playing in our face all weekend. I would never book here again. I asked for a refund and they said I couldn't get because I booked through beneplace and then when I asked if I would have book through ur site would I have gotten a refund and they said wellll not necessary we would just give points on ur account. So don't book here. The outside looks nice but it's so small and dirty.
Two reasons why I decided to try out the Element. First, my trip to Element was in Bend, OR of all places, and I really enjoyed my stay there even though it was way too short. Second, the nearby Residence Inn Ontario/Rancho Cucamonga pissed me off with the stupid hotel policies. Seriously, one parking pass during a festival weekend for a two queen room? And booting everyone out literally at 11 am. Yeah, it was time to try something the Element, which honestly looks like a better property from the outside. First things first, the service here is good. For a festival weekend, they give one parking permit for a king room and two parking permits for queen rooms...logic! Aside from that, they were able to get me early check-ins with my Ambassador status, but no room upgrades since the hotel was sold out. Also, unfortunately only my personal room was eligible for 4 pm checkout (I had booked four overall rooms for the weekend). At least everyone was communicated upfront and I was not surprised by anything on check-in. And in general, everyone I talked to at the front desk was really friendly, including Alex who helped sort me out on check-in. Room itself is great! I got a king studio, so it was a big open space. I think of the Element as a modern Residence Inn. Lots of sunlight, with white walls giving off comfortable vibes. Bed was comfortable. Sofa was great, and the sofa bed did end up being used all weekend. Bathroom was great with the huge walk-in shower. Room was a great home for the weekend. Location is pretty good, especially if you're going to an event at Toyota Arena. More importantly to me, it was way closer to all the food. Overall, I thoroughly enjoyed my experience at the Element. Much better than the Residence Inn for sure. Definitely would want to stay here again in the future for festivals.
I was looking forward to staying at the Element Ontario, especially since I had a pleasant experience at another Element hotel in NorCal. Unfortunately, this was not the case. When I woke up in the morning, I walked to the bathroom to see it covered in ants!! (see attached pictures). As I went downstairs to inform the front desk, I saw one of the employees (Jessica) in the elevator, who did not even greet me. What kind of hospitality is this? Anywho, the front desk wanted to spray the bathroom (even while I was still in it), even though I was checking out later that day and would not be spending another night (ever again!). Do not stay at this location!! :(
This location will never have my business ever again. My husband got a severe fever and we needed to extend our room 1 night and they would not accommodate due to being sold out. We're from out of state and having to pack up and find another hotel while he isn't feeling well isnt right, he needs to rest, There should always be x amount of rooms on reserve and priority for return customers. I told the manager "your going to put someone else in this room when there was someone very sick in here" he's all "yes we're sold out" They can care less No priority or care for return customers. There loss, lost my business. Done with this place
The Elegant Element! How I missed this hotel is beyond me. I visit the Ontario/Rancho Cucamonga area once or twice a year for business and/or pleasure. I typically stay in Rancho Cucamonga at one of the blocks of hotels across Fourth Street from Ontario Mills. The prices for these hotels are always about twenty-five to thirty percent more than hotels in Ontario. I found the Element on my Bonvoy app, and it was cheaper than the hotels five minutes away, so I booked a one-bedroom suite. When I arrived at the hotel, my room wasn't ready, so they upgraded me to a full suite on the first floor. The common area of the suite is massive, with bedrooms and bathrooms off to the side of the common area. The hotel and grounds have everything you need for a one-night or multiple-night stay. The lobby area has many seating sections, a pantry and a full hot and cold breakfast area. Outside, there is a large patio with barbecues and an accessible outdoor pool. The hotel has a very large and fully equipped fitness room with a multitude of stations, including cardio machines, free weights, weight machines, a universal, kettlebells, mats, and more. During my three-night stay, I used the gym five times, and although there were people in the gym at all hours of the day, I was able to use any equipment when I needed to. The hotel has a full-service restaurant attached to it, serving bar and pub-style offerings, as well as appetizers and entrées. The breakfast area have planbety of seating, and they offer hot choices, a bread and cereal station, a yogurt station and fresh and dried fruits. They have a menu board that displays the daily hot breakfast choices. Housekeeping comes every second day, and they will leave a note on your door to call them for service if you, as I did, accidentally leave your 'do not disturb' sign on your door. Overall, this is a very well-run and managed Marriott Property with many amenities and depending on the time of year, is affordable compared to other hotels in the area. read more
Absolutely LOVE this hotel! It's newly built and super clean. My family and I had a wonderful experience during our stay. To start off, the rooms are AMAZING! Very spacious and I love that they have a full kitchen available. Very nice if you are staying for a bit. The living room area is a nice size and the bathroom is very spacious. I love the walk in shower too. The biggest star of this hotel is how comfortable their beds are. Honestly it's like sleeping on a cloud. I think my husband and I are going to buy the heavenly mattress on their website along with the soft pillows. It's just THAT good! I'm happy that they offer their mattress and bedding for consumers on their website. And for a decently affordable price too! Will definitely come back here if we are visiting in the area again! Highly recommend Element Ontario anyone looking for a hotel stay! read more
7 months ago
9 months ago
Well to start off if I could do zero stars I would I am currently a military service member currently staying at element in Ontario California too be honest this has been by far my worse stay at a hotel house keeping doesn't do a good job even though the hotel states , every other day they do refreshes I have not received a single one we have to personally ask for new towels and blankets when they are dirty because in 2 weeks we haven't received no change of linens no restocking of towels and to be honest, I don't know what they clean when the day I physically went to the front desk and asked for a cleaning It was still dirty wasn't sept wasn't mopped nor vaccummed none of my personal belongings were out I had everything out away in closets to ensure they can't use that as a excuse yet it still wasn't done and keep in mind again. I've been here for going on two weeks and I've only seen them once and again that was by my request not my there standard every week ( supposedly they do every other day refresh and 1 time a week a deep clean ) and when they cleaned I was scheduled for 1145 and she showed up at 1130 demanding us leave the room even though we have 4 kids and I was in the middle of changing a soiled diaper and She was very rude and disrespectful saying if I don't leave now she isn't going to do the cleaning even though she was 15 mins early to the time they said they were going to clean so I wasn't ready because I had 15 mins still and when she did clean she didn't clean properly as I stated earlier floors dirty bedding not changed or anything and when I requested a new cleaning, and to just explain to the manager what happened she came and was trying to justify with very poor attitude and sarcasm, she was trying to make it seem like it was my fault why it was still dirty and when I figured I'd go to the front desk to ask to speak the the manager they were rude not knowledgeable of what's going on even though the lady clearly stated she saw on my account there was multiple cases about incidents and none were resolved Then when I asked to speak to manager, somehow the manager is always out no matter the time even though they stated ( mon-Friday he is in and on Saturday's he isn't but sundays the assistant manager is ) and I have reservation for a whole month because I'm on leave after my deployment to visit family and when they thought that I had to be out out there a week even though my stay is a whole month they were knocking on my door for every 30 minutes saying what time are we leaving? What time are we leaving? Then when I finally spoke to a manager about how long I had my reservation for they stated they would charge me extra amount of dollars and then at night when the charge went through. It came to a three times the amount. Then one day later, they charge me an additional amount that I did not authorize. I've gone three times to speak to a manager and somehow they're always out spent three days since this incident with my charges and I haven't spoken to a manager yet because every time I attempt to speak to a manager they tell me he is ethier busy and will call me or that he is out " on a family emergency " . I will be attaching the charges she showed me on the computer that she doesn't know what they are for and the card of the manager she gave me that is never in when we attempt to talk to him. read more
4 months ago
I have stayed here a handful of times. I love the element hotels. The gyms are actually decent. Happy hour on weekdays are great. Breakfast is solid. This time breakfast was less than perfect without anyone cooking. Most of the rooms I've stayed at here are great, I like the extra room and living area. This time I was upgraded to a Common Suite, it was unique, huge living space, and i had it all to myself. You need a key card to access the common suite and a key card to get into the room. The room was lockable with a shower, bathroom, TV and a bed. I was worried about locking myself out of the room in the common suite but was adamant on keeping a key with me, so it didn't happen. Being on a work trip I was unable to enjoy the entire room but it was nice to have and I can see it being really nice if I was there more than 1 night this time and space to share. It was a little unclean, the common area had popcorn in the ground under the tables and there was hair in the shower and the sink. Other than that the bed was clean and really comfy. I'll stay here again when I am in the area. read more
1st time staying at an Element. Wasn't too sure. Got here late at night so thought it was a cute area of apartment condo homes and shops. Had a bit of trouble finding parking like what everyone said. Limited but finally found one. Checked in went well. Room was clean and spacious. Liked the full size fridge and stove top. Bathroom was new and clean. Was pleased with the room. We were tired and hungry. Got pizza to eat in. Ready for bed and to relax. Was glad it was a new and spacious room, quiet and accommodating. Was ready to crash. Breakfast next day was ok. It was a bit odd. Not the usual breakfast we were used to but there was a little bit of everything. The area was clean. The workers were nice. They do wrap up promptly so make sure you get here on time. I like how there is always tea out if you ever need a drink. Overall it was an ok place.. we did stay in the Anaheim Element as well. If we didn't we may have thought all Elements were the same. But that one by far was way nicer. Breakfast as well. But this was our 1st stop in Cali and it was ok. We stay in a lot of hotels to try them out. This was passable. Not sure if we will be back in this area or choose to stay here again but for what it's worth it's not bad for a couple nights. Had no big big issues at all. It was quaint and comfty. Cute. Thanks for the experience! read more
4 years ago
We checked in early part of the day. There was not too many available parking. Most of them were marked with either car-pool, electrical car charging and some others. There were few spots open quite a bit away from the front door. By the way, just park at the back where the pool is and walk in thru the back instead of the hassle of trying to check in while parked at the front loading zone. Once we got into the room, all looked very clean but smelled funky. Went to the front desk right away and requested a room change. Well. The staff on site that afternoon said there was no room available for the price category that we paid for. Yes, we did pay the lowest room category that was available. She said will accommodate our needs but will be next day which falls on Saturday. ok. We can bear with that for one night. Upon close examination, even though the bathroom appears to be newer, there were signs of mold everywhere, the vent was very dirty. Come to find out that the floor we were staying on is dog friendly or occupant across the room were sneaking in two dogs. There was no room service for next two days. We were not told of such. Day before checking out, we asked for fresh towels and trash needing emptied out. However, this request was never taken care of and had to personally pick up the towels from the front desk. This explains why there were other room with trash cans that remained out side the door. Very unsightly and definitely not worthy of stay. Still waiting for the resolution of this matters from the Element! read more
6 months ago
This honestly has been the worst hotel we have ever stayed at. We booked 2 queens and a pullout sofa. I put that there was 6 people on the reservation. They said they didn't have any queens and they could only accommodate for a king with a sofa bed. The bed in the room was not a king it was a queen bed size. The pull out mattress was soooo dirty we asked them to change it and they said they would and put bedding. We called cause they hadn't came up and they said they ran out and they would "spray solution on it". It was still this dirty when we came back. They said they could give us the original room we booked the next day we were excited, the next day I called about the room change and they said actually we don't have any. We just kept getting promised things and they would fall thru each time. We called for 6 extra towels they gave us 2. They just kept playing in our face all weekend. I would never book here again. I asked for a refund and they said I couldn't get because I booked through beneplace and then when I asked if I would have book through ur site would I have gotten a refund and they said wellll not necessary we would just give points on ur account. So don't book here. The outside looks nice but it's so small and dirty. read more
8 months ago
1 year ago
4 years ago
Two reasons why I decided to try out the Element. First, my trip to Element was in Bend, OR of all places, and I really enjoyed my stay there even though it was way too short. Second, the nearby Residence Inn Ontario/Rancho Cucamonga pissed me off with the stupid hotel policies. Seriously, one parking pass during a festival weekend for a two queen room? And booting everyone out literally at 11 am. Yeah, it was time to try something the Element, which honestly looks like a better property from the outside. First things first, the service here is good. For a festival weekend, they give one parking permit for a king room and two parking permits for queen rooms...logic! Aside from that, they were able to get me early check-ins with my Ambassador status, but no room upgrades since the hotel was sold out. Also, unfortunately only my personal room was eligible for 4 pm checkout (I had booked four overall rooms for the weekend). At least everyone was communicated upfront and I was not surprised by anything on check-in. And in general, everyone I talked to at the front desk was really friendly, including Alex who helped sort me out on check-in. Room itself is great! I got a king studio, so it was a big open space. I think of the Element as a modern Residence Inn. Lots of sunlight, with white walls giving off comfortable vibes. Bed was comfortable. Sofa was great, and the sofa bed did end up being used all weekend. Bathroom was great with the huge walk-in shower. Room was a great home for the weekend. Location is pretty good, especially if you're going to an event at Toyota Arena. More importantly to me, it was way closer to all the food. Overall, I thoroughly enjoyed my experience at the Element. Much better than the Residence Inn for sure. Definitely would want to stay here again in the future for festivals. read more
1 year ago
3 years ago
I was looking forward to staying at the Element Ontario, especially since I had a pleasant experience at another Element hotel in NorCal. Unfortunately, this was not the case. When I woke up in the morning, I walked to the bathroom to see it covered in ants!! (see attached pictures). As I went downstairs to inform the front desk, I saw one of the employees (Jessica) in the elevator, who did not even greet me. What kind of hospitality is this? Anywho, the front desk wanted to spray the bathroom (even while I was still in it), even though I was checking out later that day and would not be spending another night (ever again!). Do not stay at this location!! :( read more
2 years ago
1 year ago
This location will never have my business ever again. My husband got a severe fever and we needed to extend our room 1 night and they would not accommodate due to being sold out. We're from out of state and having to pack up and find another hotel while he isn't feeling well isnt right, he needs to rest, There should always be x amount of rooms on reserve and priority for return customers. I told the manager "your going to put someone else in this room when there was someone very sick in here" he's all "yes we're sold out" They can care less No priority or care for return customers. There loss, lost my business. Done with this place read more
1 year ago
2 years ago
4 years ago
If you're looking for a hotel close to the Toyota Arena, the Element is literally steps away. Checking in was a breeze, the front desk employee was knowledgeable and friendly. The hotel was clean and modern. Every room comes with a kitchenette with all the necessities. My only complaint about the room would be the water pressure in the sink, it was extremely slow so it took quite a while just to wash your hands. Other than that, the room had everything you needed especially for an extended stay. I stayed for one night after attending a concert across the street and will definitely consider staying again in the future. Also, parking is complimentary but keep in mind it is also shared with Eureka! (Restaurant attached to the hotel) so spaces may be limited. read more
4 years ago
Came down here for an Ontario Reign hockey game. The hotel is basically next to the Toyota Arena. Easy parking. Easy check in The room is huge? King size bed. Full kitchen. And even a toaster!!! read more
3 years ago
Lovely hotel, fairly standard. Breakfast is decent, rooms are exemplary, service is top-tier. However, they seem to have a minor ant problem as other reviewers have noted. I spotted maybe two or three during my stay, but only in/around the shower. Would still recommend unless you truly hate ants. read more
2 years ago
9 months ago
3 years ago
2 years ago
4 years ago
I organized a small family reunion & the studio commons suite is the best way to have a group of 10 stay together in your own corner of the hotel. It's on the north side & includes 4 separate bedrooms connected by a large common area that includes a kitchen, living area & a large dining table that can easily accommodate 20 people standing & sitting to gather for meals. There are only 4 of these suites in the whole building - one on each floor. The hotel's website did not have enough pictures to showcase this awesome suite! It's such a deal! We loved it! Each of the rooms had no kitchenette but a small fridge & microwave like regular hotel rooms. All area's were clean during our stay. I didn't wake up in time each morning to try the free breakfast. The hotel lobby had lots of natural light & was a lovely, air conditioned area to relax. If it's not too hot, the outdoor patio area on the east side of the hotel is pleasant as well. If the temperature's too high, the pool is a great place to cool off, with plenty of towels available. Nam at the front desk was very helpful during my booking of the studio commons. Another major plus is how close this location is to stores & things to do such as concerts at the Toyota Arena, Big Al's arcade & bowling, Top Golf, Target, Sam's Club & the Ontario Mills. There's also a happening restaurant/bar called Eureka on the hotel property that I didn't get to try. I'd love to plan a girl's weekend away in the future & stay here again in the studio commons suite! read more
4 years ago
From home to this hotel I honestly couldn't tell the difference! This hotel is super cute well kept up the rooms and like walking into a room at home I think that was the point when they designed it! Dog friendly amazing pool breakfast in morning and the best snacks haha! I recommend this place even just for one night ! read more
4 years ago
Stayed here recently for a one night stay using Bonvoy points. I've enjoyed stays at other Element properties (Summerlin, NV and NYC) so decided to try out. Pros: - Brand new building, hence the facilities are clean, fresh - Well-equipped gym facilities - Free parking - Lots of nearby food options - Pretty cheap points redemption level (only 20,000 Bonvoy points for a Sat-Sun one night stay) Cons: - You could kill yourself slipping on the shower floor - Inconsistent check-out policy: I called on the morning of my check-out day to request a late checkout (2pm per my Gold Bonboy benefit), told there are too many late checkout requests and can't accomodate; told check out is at 11am (it was 11:30am when i called) and I must vacate the room as soon as possible. I checked the Bonvoy app and it says 12pm. I tell the front desk that but she insists I need to check out ASAP. WTF. I tell her we'll check out by 12pm. We go to the front desk to speak to the manager. I explain the situation to him and he tells me other nearby hotels are changing their checkout time to 11am (so?! if they jumped off a bridge, would you do the same? And this isn't Vegas. I can't remember the last time a hotel set its checkout time at 11am otherwise). I ask why the change has not been reflected on the Bonvoy website (he says they're working on changing it - to have not done so yet is NOT a guest's problem, it's the hotel's). I ask why they don't inform guests of this check out time when they check in or least put up signage indicating it. No response. Overall, it's a good property. Too bad the people working there have no business working there. Will be sending a correspondence about this property to Marriott directly. Never will stay there again. read more
3 years ago
5 years ago
POOR MANAGEMENT !!! During this pandemic - this is the worst place to stay - their housekeeping is by appointment only and HOUSEKEEPING SERVICE IS ONCE A WEEK - this is alarming and very nasty. No wonder the laundry facility is very dirty and unkept. You can tell that the Manager doesn't care as long as guests keeps checking in. It's newly built but since they can only clean your room after 7 days , the dirt/junk piles up. For my few weeks of stay here , I've never seen housekeeping Vacuum the hallway, disinfect the elevators and tables at the lobby, nor clean the Laundry room , NOT ONCE. I love Marriott hotels but this by far is the dirtiest branch I've stayed. Housekeeping Manager is worthless. read more
5 years ago
3 years ago
5 years ago
Honestly for this to be a Marriott entity, I am liter speechless! Speechless doesn't even begin to explain it, but read on. I stayed here for a little over 3 weeks recently for work purposes. When I travel, I always stay with Marriott since 1999 when I worked for them. They were a good employer and I always feel taken care of at their properties. Until I met Element, Ontario! Oowee!! Before I buy a new item, I always check major sites like Amazon so I can get unbiased reviews on the item. Before I stay at a new location I check Yelp, hotels.com, and trip advisor. The reviews were staggering and I thought, surely these customers might have misunderstood?? After all, it's a Marriott!! Boy oh boy, was I WRONG!! The previous reviewers were spot on! I am flabbergasted at how real and true these reviews were, and how even MONTHS after some of the reviews the management hasn't been bothered to attend to these concerns! They continue like it's the norm. I need to reach out to corporate and inquire if these are their new standards, if so, boy are we in for it!!! Towards the end of of my stay, my reservation was extended by my company at least 13 days in advance. Turns out when the extension was done, this establishment instead entered it as a new reservation. Whatever. It happens. On the morning of my supposed-to-be last day, I passed by reception and inquired if they knew I was staying on. That's when I found out about the new separate reservation. I was told I was placed in a smaller room. I informed them that I wish to stay put because I had food in the fridge and I needed the stovetop as well as previously requested by my company. I was told it would be adjusted, no problem. I asked if there was anything else I needed to do because I was leaving for Disney Land for the day and didn't want the hassle upon my return,after roaming the park all day. I was assured that all would be well. Ok, I returned a bit earlier with my child, tired as expected from the activities of the day. I get to my room and I am LOCKED OUT! Frustrated, I head back downstairs with all my cargo and child in tow. There was an Asian gentleman at the desk. I asked him what was going on especially after I had taken time out that morning to square things out. He tells me I was locked out because "they needed my new credit card " for the new reservation! Mind you, not to pay for the stay because that was all paid over 2 weeks ago, nooo, for incidentals! I asked him #1, why wasn't I told this before? #2, it's the same credit card for the same person in the same room! Why didn't they keep as is and follow up with me if need be? #3, the stay was guaranteed on a corporate card, did they try reaching my travel group? He just shrugged and said he wasn't there that morning so he couldn't answer me! In other words, "not my problem "! Once they reactivated my keycard, I get to my room and don't you know they HAD NOT CLEANED it???! They were more concerned about getting my credit card rather than ensuring I get what I was paying forWow! Just wow! The rooms were filthy! Don't take my word for it, see attached pictures. 'House keeping' means change your sheets, give you new towels ,and take out your trash. Like I previously stated, I travel a lot. Internationally as well. And my first choice is always a Marriott. I have stayed in other hotels when they didn't have a Marriott closeby. I have to say that in all my travels I am yet to see such filth and disregard! Marriott Bonvoy should take notice if they care about their brand. This is...sad. I got an email the day after my supposed checkout/lockout, asking how I enjoyed my stay! Really?? Well, here's how I enjoyed the stay Mr. Manager. Do with this as you wish. Buyer beware. For $180+ a night, this is RIDICULOUS! Pics attached Update: I attached 10 pictures and only 2 now show up?? And not even the ones that show the filth. I am going to reupload. If they delete, check Google and Trip advisor. read more
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