Nice hotel! We stayed here 4 nights while in town for a wedding. Janette at the front desk greeted…read moreus right away and was very helpful including giving us restaurant recommendations in the area and answering our questions. The room was very comfortable with great AC, included toiletries, microwave and mini fridge, and tons of channels on the tv. My only complaints were that there wasn't an in room safe for valuables and the pillows are super soft and too worn in. The bed itself was fine and I got great sleep while I was here. The buffet breakfast was pretty good with a waffle machine, eggs, rotating proteins, and fresh fruit. We received housekeeping as expected but if you need more towels you can swap at the front desk. Ice machine was convenient as well as the small store by the front desk. I would stay here again if I was needing to be in the area.

Janette is amazing! There was a small hiccup when processing the reservation but she accommodated…read moreto our needs. She was very nice I would definitely recommend this hotel to my family & friends! Thank you Janette!

Parking $10 - minus star…read more Good location, quite and comfortable rooms, good hot breakfast. Good customer service. Overpriced at times.

First time in residence Inn, and I am impressed. The staff was friendly and the lobby / dining…read morearea, outdoor BBQ grills, basketball court and pool are well maintained. The room was spacious with a work station, comfy soft. Large kitchen area and everyting ( plates, cups, silverwares etc) were clean. I like the design of the room, every space was well designed and I can see this place for a family vacation or week long work trip. Shower is a 2 star 4th Floor AC was loud as the airplane in nearby airport

Ms Andrea greeted us as we entered. She was very courteous and professional about her job as a…read morereceptionist. She was able to answer our questions. The rooms and bathroom were clean our group had no problems during our stay . We hope to do it again . I'd highly recommend this place to my friends and family . Plus the courtesy breakfast was delicious.

This Best Western is an average 3 star no frills hotel. It was good enough for the one night I…read moreneeded. The room was clean and the bed was comfortable. I liked that the room had fridge and microwave. When I went to check in I waited and waited; there was no bell to get anyone's attention. Finally after ten minutes or so I called the hotel. Only when the phone rang did anyone ever come to the front desk. When I told the desk clerk it was me who was calling because I had been waiting she said "I was with my manager." No apology just that comment. They really need to make sure someone is watching the front desk at all times.

We stayed at the Four Points Sheraton in Rancho Cucamonga for five nights and had a great…read moreexperience. We were welcomed by friendly staff, and our room was attended to daily with fresh towels and a made bed, which we really appreciated. Every morning they offered complimentary ice water and coffee -- such a nice touch. They also offer breakfast, and the bar downstairs is a highlight. The bartender is amazing and creates really great cocktails. The layout of the hotel is beautiful, and the location is super convenient with plenty of food options nearby. Overall, a wonderful stay. We would definitely come back again if needed!

I booked this hotel because it was more budget friendly for me since I was only staying two nights…read more Plus, I knew we wouldn't be in our room most of the time. My experience here was decent, but would I stay here again? Probably not, and I'll explain why. First, parking was a breeze, and my check-in was fast and easy. Although, I wish the employees would have at least given me a run down on the hotel surroundings and what they offer here. I didn't know complimentary coffee was available, until after I returned from going out to buy some. I didn't walk through the lobby when I left, so I didn't see it until I returned. Also, it was my first time having to use a room key to enter the side doors of a hotel. I've never had to use a room key to enter a hotel before, could be for security reasons. Being from out of town, it would have been nice to know ahead of time at check-in that it was required to enter the side doors. The room itself was clean and the beds reasonably comfortable, but it definitely needs some repairs. The mini fridge wouldn't open properly. It was kind of slanted at an angle and made a loud buzzing sound at night. The sliding door to the bathroom seemed to be off track and had a big gap when closed. The air conditioning unit was extremely loud and made it hard to sleep comfortably at night. When I asked the concierge about turning it off, he just said to unplug it. Overall, this hotel served it's purpose and the location seems to be safe. You don't have too drive far to get to restaurants or shopping centers. It made it very convenient. It's not a bad place to stay if you're on a budget, but just be aware your room may be outdated and need repairs.

We had a fine time here a couple of weeks ago. Christina at the front desk was fantastic. Tony at…read morethe bar also provided great service and good vibes. The room was smart and efficient, perfect for our needs. Fun lobby and clean accommodations. Well done.

Stayed there this past Friday night. Towels while they were laundered looked to be still dirty…read more They had a live band in the lobby that night which was actually good and they played until 10 I think. There was a lot of noise, music, loud talking in the middle of the night, like 3 AM until around 5 AM that was never addressed so disturbed the ability to sleep.

The room was spacious with separate bedroom. The staff was friendly…read more Parking was a little limited and hotel is a little dated

Everything about this stay was well worth 4 stars. I was greeted with all smiles by a very friendly…read moreand accommodating staff. Tanya was very helpful, making sure I got everything I needed and was able to arrange an early check in for me as well. The room was great. Spacious quiet and very clean. Checking in and out went smoothly and had no problem whatsoever. The location was prime. Plenty of good eats in the area and only about 10 minutes away from the airport. Everything you need is minutes away! If I'm in the area I look forward to booking another stay with this hotel!

My experience at the Hilton Garden was very refreshing. All the workers there are very friendly and…read moreare willing to help. Especially the front desk (shoutout Abigail), they go above & beyond to get things done during my stay. The hotel decor is very modern yet colorful. The room I was in wasn't as big as I hoped but it had no wasted space. However, you do have to pay for parking which is why I gave this hotel a 4/5 . Would stay here again!

This hotel charges for parking No breakfast included you…read morehave to pay Your locked out number of different doors don't work with the key had to walk all the way around once I used the pool area called the front desk to be let in from the pool area Cuhz the key fob thing didn't work don't even try to help me or my wife . fuck this place don't shop here or stay here for you vacation spot bar sucks too

Good stay and excellent customer service provided by Don (Ron?)…read more The rooms were clean, plenty of parking. Clean common areas and eating areas. Breakfast was great with choices. EV charging. Lots of restaurants nearby.

This hotel we chose to stay at due to the proximity to an event we were in town did and my husband…read moreis a Marriott Bonvoy member. Worst choice ever! First our room was on the second level and our view was of the hotel entry roof and drainage. The king bed was horribly uncomfortable. You could actually hear the springs pop back after rolling over. The sheets never stayed on the bed. It was the worst trying to sleep. Also, there were no lotions left, two toilet paper rolls with hardly any tissue left on them, and only three nose tissues left in its box. The conditioner was watered down and useless, but at least the bath soap smelled good. The a/c doesn't let you turn it down below 66 and it doesn't run all night. It got incredibly warm in the room most nights and I'm pretty certain never down to 66. The breakfast was lacking in quality and quantity. At 7:30 Saturday morning it was completely gone. Tuesday morning there were more options but everything was dry and tasteless. The pool on site is incredibly small and there is no spa. I definitely don't recommend this location for a great stay.

My boyfriend stayed overnight (Saturday, 11/22/25) with his friends for a concert and I stopped by…read morethe day after for breakfast (Sunday, 11/23/25). This was my first time at this Hyatt, I would always see this place when heading over to the Ontario Mills Mall (very close to each other). My boyfriend, who is a huge Hyatt fanatic, warned me that this Hyatt is a bit smaller and older than other Hyatts (and I agree). The breakfast was the same as any other Hyatts (eggs, bagels, sausages, waffles, coffee, tea) Rooms are pretty spacious too. Gym was mid-sized but does the job.

This hotel location really needs to work on their customer service. My sister and her husband had a…read moreroom that was infested with bed bugs! Not only in their bed but also on the couch. Unfortunately since they found the issue later in the night there were no other rooms for them to be switched to and they had to stay up past midnight finding alternative hotel availability in the area. The thing that really irritated me is that no one even seemed apologetic about the situation. I spoke with the hotel manager along side them regarding getting a refund and not ONCE did she even apologize for the horrible experience. She couldn't even give us anything in writing assuring that they would issue us the refund. We will NEVER stay at this location ever again and I would highly advise anyone that's looking at possibly booking here to find somewhere else. This hotel is very outdated and not clean at all. You're better off spending your money anywhere other than here. I highly recommend the Element Hotel. It's newly built and very clean. We had a much better experience there! Avoid the Hyatt Place Ontario at all costs!

I had a wonderful stay this past weekend at the Springhill Suites by the Ontario Airport. It was…read moretwo nights - checking in on Saturday 7/25/26, checking out on Monday, 7/27/26. While there were some hiccups along the way - the front desk team showed care and empathy, and follow through - which is why I'm rating my experience as "five stars". To clarify - my experience and imo - the property - is five stars in its class. It doesn't mean its a five star hotel class (Intercontinental/Fairmont) - but it is five stars in its hotel category (mid-range). That said - onto the review! I was pleasantly greeted by Matt and Alyssa at check-in. My request I made via the Marriott Bonvoy app for a high floor/away from elevator was honored, and I had a nice placement closer to the Embassy Suites side (I didn't want to be close to the Haven St. side due to noise concerns). My room on the 4th floor was spacious! I'm happy they left the air conditioning on since Ontario/Socal was going through a nightmare heatwave this past weekend. As you can see from my photos - my King Suite had a lot of extra space - a couch, work desk, microwave/fridge/coffeemaker station. The TV wasn't working (no signal?), but it's nice to have a high tech monitor if you need to use it. Spacious bathroom, walk-in shower, but huge vanity with a closeup mirror. Tons of closet and storage space. Wifi was free since I booked directly through Marriott - and the connection was fast and solid my entire stay. There's a little market by the front desk with chips, snacks, drinks if you need - but there's also a Costco Business Center, Costco Gas, Starbucks and a yummy poke bowl spot across the street. Stater Bros is 10 minutes down the street, and the Panda Inn (predecessor to Panda Express) is also 10 minutes away from the hotel. The first issue that came up though as I was settling down for a quick nap after my stressful drive - there was a noticeable sound of water dripping. At first, I tried to ignore it. Yea that didn't work too well, as the noise didn't go away. So I went hunting for the source of this mysterious noise. Turned out, the AC was leaking! Specifically, the condensation was leaking. I get it - it's a heatwave, its a machine, it's going to break down at some point. So I went downstairs to the front desk to voice my concern... Alyssa listened with empathy, and after I showed her a short video I took of the leak - said she would get maintenance to take a look. I returned back to my hotel room - but on my way back - literally ran into Matt (the FDA that checked me in earlier) and Raul, the hotel's maintenance guru. They told me they were also on their way to take a look at my AC leak. Raul worked his magic, while Matt kept me company. The leak seem resolved after about 30 minutes after Raul applied a fix. I was pleasantly surprised. Rather than having to wait an unknown amount of time to get my AC leak looked at - I literally ran into the very people that were notified about my issue on my way back to my room! The thing about customer service issues - if you have a problem, bring it up to staff - and then (here's the important part) - give them a chance to fix it. Too many times, people are quick to complain because the fix isn't instant. Something like an AC leak is not going to resolve itself by someone pressing a button. Give the people who can help you a chance to remedy your concern. And be calm - don't take it out on them either. It's not their fault their machine broke in the middle of a heatwave. The rest of my stay was uneventful. The leak returned Sunday night - but Iuckily I had packed ear plugs, so just plugged my ears and went back to sleep. I didn't receive any service related issues - my room was still very comfortable with the strong AC during this heatwave. Complimentary breakfast was great. Water pressure and hot water was great. They have a pool and decent gym as well. Parking is $12/night - but this makes sense for a hotel that's across the street from Ontario Airport. Unlike some of the other hotels I've stayed at that are in the middle of nowhere, a parking fee does make sense here to ensure there's sufficient spots for hotel guests - not just air travelers trying to avoid paying for parking at the airport. Overall, I had a wonderful stay. Thanks to Alyssa, Matt, Elizabeth, Raul (maintenance), Carlota (housekeeping). If I ever find myself out in the Ontario airport area - I'll most likely book my stay here.

While we understand this was an unusual, one-time situation, our experience was disappointing and…read moreworth sharing. We had originally planned to stay at SpringHill Suites by Marriott, but due to the Garden Grove chemical spill and reports at the time of a possible explosion, we contacted the hotel to see whether our reservation could be rescheduled. We were fully aware of the hotel's policy and understood that rescheduling might not normally be permitted. After speaking with a supervisor named Alondra, we were told that given the circumstances, rescheduling our stay for a later date would not be a problem. Based on that assurance, we believed the matter had been resolved. However, after a week passed without receiving any confirmation, we called back and were informed that the hotel would not honor the arrangement that had previously been approved. Despite the commitment that was made to us, the hotel ultimately refused to follow through. The issue is not the policy itself--we understood the policy from the beginning. The issue is that we were given a clear commitment by hotel management and then later told something completely different. For that reason, prospective guests should be aware that our experience raised serious concerns about the hotel's reliability and integrity when it comes to honoring commitments made to customers.