So far, so good....have stayed here before and it's usually a pretty good spot...free breakfast and…read morethe room are clean....somewhat on the smaller side but good nonetheless...bathrooms are nice as well with a decent shower set up....AC worked well and it was otherwise pretty quiet.....all in all this was a positive experience and a major plus For US to attend...

Customer service isn't a strong point here…read more We stayed here on May 27, 2025 and I use the mobile check in to make things easier as we wouldn't get in until about 10 PM. When we arrived, I went to the front desk to get my bottles of water for my timed mediations. The woman at the front desk was on the phone. Usually in those cases, I can just quietly ask for my waters and the front desk worker has no issue handing me the bag. I waited for 10-15 minutes before just asking to which I got the glare. Usually calls to hotels don't take more than a few minutes which is why we waited. We finally just went up stairs as I needed to sit, and called the front desk about 15 minutes later. The woman was nasty, and I went back down to get the waters and had to take my medication late. I would never stay here again. The facility wasn't up to the typical Hilton standards, just like the employees. As a Diamond Hilton member, I give them a ton of business. I expect employees who treat people kindly.

$20 deposit required at check in! Additionally there is a $15 parking fee as well! Rooms are NOT…read morethoroughly cleaned as evidenced by the stains in the refrigerator! Also the hotel advertises free breakfast but the booking site requires you to pay $37 for it! The front desk assigned me the wrong room at check in even though I had booked for a studio king! Aside from the above mentioned issues I was pleased with the wide range of amenities here which include: an outdoor basketball court, swimming pool, fitness center, business center, conference room, guest laundry, snack pantry, complimentary WiFi, 24/7 staffed front desk, outdoor patio with fire pit as well as barbecue grills! Inside the rooms you get flat screen TV with internet TV to stream YouTube, a sofa bed, ironing amenities, full length mirror, full kitchenette with electric cook top, microwave, refrigerator, coffee maker, cooking utensils, toaster, dining table with two chairs, hair dryer, wall mounted shampoo and body wash!

Good location. Busy hotel. Early morning guests are noisy. Rooms definitely aren't soundproof…read more Our room was spacious. The highlight was the high toilet. Our knees appreciated it. THANK YOU. Didn't like that the sink was actually located outside the bathroom. Disturbing to whoever is still in bed. Housekeeping was efficient and we liked that the room had extra towels stocked in the closet. Overall, our second stay within 3 years was good. We would stay again but ask for a room closer to the front.

I was able to park no problem, entered through the steps and Stacey greeted me and walked us to the…read morestand checked us in. Explained happy hour was going on and how the layout of the hotel was. She was great, the room could have been nicer, tv didn't work. Lorenzo at the bar was great. Everything was great other than the quality of the rooms. Thank you Stacey and Lorenzo

We stayed at this hotel for years when kid has activities in LA. This time is worst ever. From a…read morehome away from home to a unwelcoming spot. There is a huge communication gap between front desk and house keeping team. First the room was not ready by 6:30pm, have to wait over 30 minutes to get our room. Second, bed time comes, we found out there is no blanks for the pull out sofa bed. And when requested, it never came. First call front desk to request, second request at front desk, and then third request at front desk again. Then the on duty manager just says house keeping team is busy. This already 40 minutes later, close to 10pm. we can not sleep or rest. When I told manager that they should at least give realistic time estimate for house keeping team to deliver blanks, the manager just says ok, next time I will say two hours. Very rude and trying to put the blame on guest. The blanks only arrived when I told manager I will start live stream what kind guest service they provide now. In the elevator, another dad/son guest pair told me their request of blanks never came as well, and they have being wait for a long time. The worst service and attitude never had at ANY hotels. By the way. The beds in the room are starting sagging and makes you back hurt now. This place is going down hill. Too bad it was just still a perfect LA hotel spot we always stay even last year. Wil have to change spot next time. Can't risk pay for your room and then can't get by 6pm, and once you are in you can't sleep and gets locked by the front desk manager for just requesting a blank. The the worst, after all these, one night sleep on a sagging bed makes your back hurts. All these destroys the purpose of staying at this hotel. I never give out one star review. I do this time.

I don't know what the other Yelpers are talking about with their negative, bad reviews, but I had a…read moregreat 3 nights and 4 day stay at this marvelous, gorgeous, beautiful, lovely, quiet, clean hotel. The list can go on and on. Checked in with Victor at the front desk and he was somewhat pleasant, I wanted to use my Triple A card and he wouldn't budge at all. I don't know if he is aware of the benefits of Triple A or not, but didn't accept my card. Moving forward with the rest. I was staying here on the 28th of May and checked out on the 31st of May. Needed to get away from my crazy ass neighbors and it was also work related. Victor was helpful in some areas. I told him that I need a room that is quiet, and he suggested 9th floor room #913. Walked into the room and everything was just super comfortable. My window was facing the beautiful mountains. Had way too many restaurants within walking distance. Amenities are: big TV that actually had my name on it, welcoming me into the hotel, mini fridge, I asked for a microwave(upon request), and by the time I came back from dinner, the microwave was already there. King size bed, standard size couch with a small round table and a leg rest. Big closet along with lots of drawers, and iron/ironing board, a laundry facility on the 2nd floor, the Bistro restaurant that kind of had weird hours. I'll get to that in a minute. Had a coffee machine with all the belongings that comes with it, gym(open 24/7),restrooms all around. Inside the lobby, around the pool and jacuzzi area, had a mini market with a lot of late night snacks from Ramen, Chips, Cookies, Frozen Food, Beverages and also a microwave for their guests. It had a Banquet hall and also a couple of meeting rooms. The entire hotel along with the lobbies, were super clean. Had a blow dryer, clean, crisp towels in the bathroom and the cutest shower curtain that I have ever seen inside a hotel's restroom. It looked like a bridal dress from the 50's 60's era. That cute. Presure of the water was not that good. Understandable, they are conserving water. Restaurant was fairly a large size with great people working there with FANTASTIC HOSPITALITY. They also had a small menu to choose from. Had breakfast and dinner.Ate there twice. Great, affordable prices. Also for Starbucks lovers, they have coffee. They don't have room service which was ok with me, you place your order on your app, or on the phone, go downstairs and pick it up. Special thanks to Meg, one of the most cheerful, upbeat, full of love and energy who works in the restaurant. Rosie was nice too. Bed, pillows, sheets were very comfortable.A/C was working perfectly. They also had a desk and a chair. Tried both their unique pools, and the jacuzzi. Both very clean and everything was SUBLIME!!! Free parking, Free Wi-Fi, had extra pillows and blanket inside the closet. Restaurant hours were weekdays 6AM-10AM. Weekends 7AM-11AM. Don't have lunch, only dinner that opens from 5PM-10PM. Full bar & 2 elevators that were working perfectly.. Appreciate all of you. Would like to extend my thanks to Victor, Will, Lily, Meg, Rosie, Evan, and Carl. Last but not least, management and Courtyard by Marriott Hotel. Will I stay here again? ABSOLUTELY YES!!! 10/10!

ok as hotels go, but the policy of maid service only every THREE nights does not work. only 2 paper…read morecups and coffee supplies in the room. and only 2 minimal trash receptacles. re-use paper cups? make coffee with What? do better.

Rachel made me the best coffee , I love it , she is the best , the best coffee everread more

Great hotel with exceptional staff. Everyone was genuinely friendly, welcoming, and eager to help…read more The property is beautifully maintained, and the rooms are spacious, comfortable, and feel luxurious. The only reason I'm giving it four instead of five stars is the mandatory valet parking. There is no self-parking option, which can be inconvenient if you prefer to park your own vehicle or come and go frequently. Other than that, I had a great stay and would definitely recommend this hotel.

Really clean hotel, nice and helpful staff plus it's conveniently located. Have been here for…read morealmost a week for work but will definitely stay here again if I have work in this area.

This feedback is regarding the customer service I received after my stay. I booked a room while…read moretraveling to attend a funeral in the area. I checked in after 10 PM and checked out before 10 AM--I simply needed a place to rest after a seven-hour drive and to shower and prepare for the service. After returning home, I reviewed my charges and noticed an additional $5.00 fee on top of the room rate. When I called the front desk to inquire, I was told the charge was for water in the room. I explained that I did not use the water and that it was still there when I checked out. I also shared that I have a photo, as I make it a habit to record a video of the room upon departure for my records. I was then asked to provide a photo with a clearly visible date and time stamp so it could be forwarded to a manager for review. Given the amount of money I have spent with Hilton, it is disappointing to feel as though my honesty is being questioned over such a minor charge. This is not about the $5.00--it is about the principle. I am being charged for something I did not use. If that level of proof is required from guests, it would only be fair for the hotel to provide similar documentation showing the item was missing upon my departure. That expectation would clearly be unreasonable, which is exactly my point. I was told a manager would contact me directly, but I have not received any follow-up. I am very disappointed with the lack of customer service, accountability, and respect shown in this situation. Amaiya D. and Martin P., I urge you to do better and treat each customer as you would want to be treated.

I recently stayed at SpringHill Suites by Marriott Pasadena Arcadia and overall had a pleasant…read moreexperience. The hotel is in a great location, close to grocery stores, restaurants, shopping, and other conveniences, all within a nice neighborhood. The staff were consistently friendly and helpful throughout my stay. I appreciated the free on-site parking, included breakfast, stable internet connection, good TV service, and the availability of several wheelchair-accessible rooms. The hotel also offers a small outdoor pool and jacuzzi, and the guest laundry facilities are reasonably priced at $2 per wash or dry cycle. My king room was generally clean and comfortable. The bed and pillows were very comfortable, and I especially loved the blackout window shade, which completely darkened the room for a great night's sleep. While I opted out of housekeeping service, it was a pleasant surprise to return to my room and find a full bag of fresh towels waiting at my door. The linens were clean, although they lacked that crisp, freshly laundered feel and scent found in some hotels. The room itself was a bit cramped but perfectly adequate for one or two people. The desk area is adequate for working. Tiny bar sink, minimal coffee service, fridge and counter top in the room are helpful. There are, however, some areas that could benefit from improvement. The rooms are beginning to show their age, and replacing the carpeting with hard-surface flooring would likely improve both appearance and cleanliness. The shower grout was noticeably stained, both bathroom faucets were somewhat difficult to operate and leaked (water is hot, but low pressure), and there were not enough conveniently located electrical outlets for today's travelers. The in-room air conditioning unit was effective but quite loud when running. Parking can become a significant challenge when the hotel is busy, and because of the nearby freeway and neighboring hotels, noise from loud vehicles and motorcycles can sometimes be heard, particularly during the evening hours. The outdoor pool is small, and the clarity was just OK. I was still able to get a cool off session. Jacuzzi was out of service. The hotel gym is average, with minimal equipment. The endless drinking water dispenser was appreciated to refill our water bottles in this hot climate. The included breakfast was adequate but fairly basic, typically consisting of scrambled eggs, bacon or sausage, waffles, bread and bagels, yogurt, milk, bananas, apples, juice, and mediocre coffee. Disappointing that was that breakfast was frequently not fully set up on time, resulting in our missing breakfast on the way out for our work day. Overall, this hotel offers good value, a convenient location, comfortable beds, and friendly service. While some updates and maintenance improvements would enhance the guest experience, I would consider other locations to try first.

The staff was AMAZING! The rooms were nice and our dog loved it…read more We had to move out of our house for a week while they painted it. The hotel could not be more accommodating. Friendly greetings from all the front desk personnel with a particular thank you to James and Tiffany! Waves and hello's for our pup. 10/10

The management comes off nice but will lie to your face just to get you to leave. I was promised a…read morephone call the day of my checkout about my experience (8/5) and barely recieved one today (8/25) just to miss because I'm abroad. I called back hours later, 4 maybe? And she's gone. 1. I was expected a call from higher ups day of 2. She ended up being the one to call weeks later 3. Why couldn't we settle this day of? And also yes, the rooms were disgusting. I don't think not having room service unless its a long stay is working. Upon arrival (she dared suggest there was a charge to check in early) ((which also to waive that fee is leaving a reciew upon arrival which is usually a red flag)) our room was dusty and dirty with stuff and hair all over the floor. Never stepped in there barefoot. Bathroom was the cockroach hub until of course, the last two days we started seeing them in kitchen. We luckily already were so grossed out, we kept out food in our car rental. I have never been this upset by a stay before. Please beware of the good reviews, because they are very pushy for you to scan and leave one upon checking in, before you actually have time to see what you're in for.

I checked into Extended Stay America with my disabled mother and our emotional support animal…read more(ESA). We were charged a $25 pet fee for additional cleaning, but unfortunately, the room was not clean upon arrival. There was human hair on the kitchen countertop, desk, and bathroom. When I pulled out the sofa bed, it still had dirty sheets on it and was filled with crumbs, dirt, and more human hair. We also found roaches and spiders in the room. The stovetop and exhaust hood were dirty and showed signs of rust. The condition of the property outside the room wasn't much better. The hallways had an unpleasant odor, and sections of the hallway carpet were wet. The complimentary grab-and-go breakfast area was dirty and had run out of coffee. The staff members I interacted with were friendly, but the front desk was often unattended when assistance was needed. The key cards were also difficult to use on the common area doors. The laundry room was out of order during our stay. I also paid the additional $5.99 for the enhanced internet service, but it stopped working several times throughout the day, making it unreliable. Overall, we only stayed two days. While I appreciate the kindness of the staff, the cleanliness, maintenance, and reliability of the amenities fell well below expectations. Based on this experience, I don't see us returning to this Extended Stay America location.