We came from the Buena Park Marriot to this one... & the difference is like night & day. THIS…read moreMarriot location is perfect. The beds are comfortable, the shower pressure is great & everything is clean. Staff is friendly & helpful. Gerardo was running the front Starbucks area while we were here & he is exceptional. The breakfast is really good. My eggs, country potatos & multigrain toast were excellent. I really appreciate this place & we will be back.

Beware of Adriana at the front desk. She was extremely rude, dismissive, and unprofessional…read morethroughout the entire interaction. She laughed at me, twisted my words, repeatedly interrupted me, and wouldn't even let me explain the situation. Instead of trying to help, she raised her voice and refused to assist me at all. To make matters worse, the hotel closed the pool and hot tub after I had already made my reservation. When I requested to cancel because those amenities were a major reason I booked the stay, Adriana argued with me and claimed it "wasn't my main reason," as if she could decide that for me. She refused to offer any understanding or customer service and denied the cancellation request completely. This was one of the worst customer service experiences I've had. Adriana should not be representing guests at the front desk if this is how she treats people.

I want to take a moment to recognize the incredible staff here at Comfort Suites in the City of…read moreIndustry. After going through a very stressful situation with a previous stay that led to my son having medical issues, my family and I came here exhausted and overwhelmed. From the moment we walked in, Emily at the front desk showed us nothing but kindness, professionalism, and understanding. She made the check-in process smooth and welcomed us without hesitation. I've stayed at many places over the years--Marriott, Embassy Suites, even high-end casino resorts back home in San Diego--and I can honestly say this place stands right there with them. The cleanliness, the comfort, the atmosphere... it truly exceeded expectations, especially for the value. This experience reminded me not to judge a place from the outside. What matters is how you're treated and how a place makes you feel--and this team made my family feel safe, comfortable, and cared for when we needed it the most. To Emily, and the manager, and the entire staff--thank you. What you did for my family means more than words can express. -- Snowden, LLC

Health department alert If I could give them a -1 star I…read moremost definitely would September 2025 I was told to leave after informing them that they have bed bugs. I checked in with my 2 yr old toddler who kept telling mythst she was itchy. Once I saw what it was and informed front desk, their mgr Akesh Patel told me to leave. But would not check me out so that I wouldn't be refunded.

Spent 2 nights here with my pooch, front desk after 4pm was so sweet and attentive. The room was…read moretight but well appointed. My only gripe was the noise from the freeway the first night, the second night slept like a baby. The morning bkfst was nice but always too crowded, too many people in a small space, the lobby coffee was always so good. Walking the dog around the property I was seriously impressed by the landscaping around the hotel, very nice!

Serious Safety and Service Issues - Not What I Expect From Hilton…read more My husband and I stayed here using his Diamond account, and the experience was troubling enough that I feel obligated to warn other travelers, especially families. 1. Noise & A Sleepless Night We specifically requested a "quiet room" in our reservation note because we had an 8‑hour drive ahead during a winter storm. Despite this, we were placed on the 1st floor next to a heavy exit door that slammed loudly starting at 4:00 AM. At 5:35 AM, I went to the lobby to ask for earplugs or a room change. The night auditor appeared to be dozing and was initially unresponsive. When I finally got his attention and told him about the noise and my reservation note, he was dismissive, stating we should have requested a change earlier, such as when we first woke up at 4:00 AM. He offered no earplugs or assistance and said nothing could be done until a manager arrived at 9:00 AM. 2. Troubling Discrepancies & Billing Errors At 8:30 AM, we spoke with another staff member about the morning's events. Shockingly, she told us our reservation note did NOT include a quiet-room request. Instead, she claimed the internal notes we put in were "lower floor and away from elevator"--requests we absolutely never made. While the latter part of the note about payment methods was still visible to her, seeing our "Quiet room" request vanish and be replaced by different notes was incredibly unsettling. When I questioned this discrepancy and expressed my disappointment in the night auditor's behavior, she labeled me as "aggressive" for simply trying to understand what happened. Furthermore, when we checked out at 10:00 AM, I asked for a receipt with a zero balance for my stay with the payment cards listed because I was worried that the payments wouldn't be handled as promised. She insisted that she could only print out the folio as is--one that showed that we still owed the hotel for the night. She claimed she saw the payment arrangement put in by the check-in staff and that the balance would be "handled accordingly." Despite this, they mishandled the charges, and it took us another hour on the phone later to get the payment settled. 3. Customer Service Breakdown Between the lack of sleep, the unresponsive night staff, the unexplained changes to our reservation notes, and the hostile tone we received, we felt completely dismissed. My husband spent hours with Hilton Corporate trying to get answers. Ultimately, corporate forced us to choose between a standard room refund or points for the night, with zero acknowledgment of the staff conduct or the compromised reservation notes. Bottom Line I have always trusted the Hilton brand, but this stay left our family feeling uncomfortable, unsafe, and unheard. I strongly urge management to review their overnight staff procedures and system integrity so no other guests experience this.

Very nice check in at night, I came at 1am and there was someone there to greet me who was very…read morenice and checked me in. I found the decor a bit outdated and the room felt a bit cramped compared to other places I've stayed but everything else about the room and cleanliness was top tier. Was able to call in the morning and get a super late checkout and the breakfast was surprisingly very premium, was not expecting that for a "continental breakfast".

Visited a couple times during a friend's visit. They have continental breakfast that runs from 6 AM…read more- 9 AM and I think the hours are shifted a bit on the weekends. Clean lobby, plenty of parking with an area to swoop in for pick up or drop off and we were able to get a luggage trolley to move our goods. Very low key lobby area attached to where breakfast is served. Rooms are simple, lighting is a bit dim, but just turn on all the lamps if need be. Room comes with a mini fridge and microwave. We got the wrong room at first, but the front desk staff got us situated fairly quickly after pointing out the error. Love the AC and everything is quite comfortable. Great for a stay if you need to attend something in West Covina (lol why) or you're okay staying here for a giga commute into LA (ugh AX), since you're right at the freeway entrance. Close to Eastland Shopping Center, Ikea, and many businesses and eateries.

Had to rush getting a place to stay last minute. It was quick and easy and not pricey, giving it…read morewas a very nice place to stay plus free breakfast in the morning.

The breakfast this morning was canned chili and powdered eggs. No potatoes, no breakfast meat just…read moregross chili and gross eggs.

My family and I had a fantastic experience at Homes2Suites in Azusa. We had family members come in…read morefrom all over the country for a medical emergency. We were able to get numerous adjoining rooms and to quickly modify reservation dates as folks came and went. The staff was friendly, professional and accommodating with every interaction. The rooms are clean and well stocked The breakfast had tons of various options and was well stocked

The room itself was nice and clean, but unfortunately there were too many other issues for me to…read morerecommend this hotel or stay here again. The garbage disposal in my room did not work, which caused the sink to back up and fill with water. There was also no office chair at the desk when I arrived, and I had to wait two days before one was provided. Parking is a major issue. The lot is very small and shared with McDonald's, making parking difficult. The noise was probably my biggest complaint. The walls are extremely thin, and I could hear everything outside and around the hotel. I heard McDonald's deliveries, cars with loud music and exhaust, and construction from the neighboring gas station. If you are a light sleeper or need a quiet place to work, this is definitely something to consider. The pool is also extremely small. If one family is using it, there really isn't much room for anyone else. What concerned me most was the elevator. During my September 2026 stay, the posted elevator inspection showed an expiration date of March 2025. One of the elevators was also out of service. Seeing an inspection date that appeared to be about 18 months expired was concerning. The food options were disappointing as well and seemed to consist mainly of packaged microwave-style food. There were some positives--the room was clean and comfortable--but between the constant noise, very limited parking, maintenance issues, elevator concerns, and disappointing amenities, I would not stay here again.

I had such a great experience here while staying at the hotel. The corned beef hash, croissant…read morebreakfast sandwich, Wagyu sliders, and homemade cheesecake were all delicious, but the staff made it especially memorable. It's a great restaurant on its own and a true gem for the City of Hope campus. The team knows many longtime patients by name, remembers their favorite orders and personal details, and makes patients and caregivers feel genuinely welcome and comfortable. Whether you're visiting City of Hope or simply looking for a great place to eat, I highly recommend stopping by. Special shoutout to Javi, Dillon, and Ari for taking such great care of me! My only request: a better sports package for NFL and Dodgers games at the bar. ;)

Tried breakfast here for the first time. Once again , I ordered my morning usuals - eggs + sausage…read morea la carte, only because I don't eat the toast or hash brown / fruit that would normally comes with the meal and I definitely don't want to waste any food. I was greeted upon arrival and aside from a party of 2 seated outside the patio, I was the only other person. My order was taken right away and food came within 15 minutes - which was great. I was warned that my plate would be hot, but I wasn't expecting my eggs to also be BURNING hot. I was a bit taken aback at the temperature of the eggs after I took my first bite. The turkey sausage patty tasted rather bland, even after all the salt & pepper I added. I can honestly say I might just stick with coming here for Happy Hour or Dinner.

It's not just me who experienced and who was treated with hostility (unwelcoming and suspicious) of…read morethe lady and others who work their. It's affordable but it's not reasonable to stay without the hospitality and cleanliness. This is USA. Its not acceptable for this business to still exist and in operation. Customer is always right but not but we are the reason for their business. We paid not to be treated with rudeness.

The attitude of the young lady that works the front desk she's rude she'll throw you're 20 deposit…read moreback at you through the little window. This is the 3rd time I've dealt with her attitude oh and if they don't like you they'll lie and tell you there is no rooms available when there's only two cars in the parking lot and plenty of rooms clearly visibly open. I stay here because it's convenient for me to sleep and go straight to work but the last times I've dealt with her and her attitude just makes it very difficult to talk to her

After staying here for a night, Ive decided it's time to get rid of my own personal queen mattress…read more Pacific Palms has the best mattresses here...firm enough yet soft enough to sink in. Pillows were top tier. Everything else was kinda mediocre, the Red Bar was closed early... probably understaffed, there weren't any live events at night here, there wasn't any direct elevator from the Lower Level Lobby directly to my guest room. Felt like the property is really under booked with only a few rooms lighted up when I was down at the pool. Looking forward to reserve a tee time for their course next time. Property: 4/5 kinda old, but Alot of celebrities seem to frequent here Rooms: 5/5 very quiet, comfortable, and clean Concierge: 5/5 professional Ammenities: 3/5 they should allow locker room access to guests Last Opinions: Property is a tad bit dark, probably to conserve electricity, Pool access is way too far from rooms, feels like you need a golf cart to gain access everywhere. Interesting Fact: Pacific Palms is not owned by Magic Johnson, not sure why that's the rumor mill...but it is managed by the guy that developed the Staples Center.

This was my first time at this resort looking for a staycation for the 4th of July holiday…read more The hotel is nice and fancy as you walk in and Michael checked me in who is very popular from the reviews I'm reading here & I can vouch for his charming kind and accommodating customer service. Unfortunately the room had some plumbing issues and the bathroom was a little rundown in my opinion (on top of the loud noise coming from downstairs) but I want to compliment the friendly staff overall in this review. Something that affected my stay was the pool situation. I was shocked when I discovered how small the pool area is for such a nice big hotel overall. There wasn't enough lounge chairs or anywhere to sit in general. Everyone was playing their own music loud, some louder than others, a bunch of kids splashing everywhere and I was surprised by this since I was thinking this would be a calm, peaceful resort setting. I was honestly surprised that there was no security at the time to enforce anything. Overall I tried to make the best of the circumstances but I will never return to this pool unfortunately. This hotel in general does have great views though. Once again, this review is mainly to compliment, Michael because he made this not so pleasant experience, a better one because of his kindness and accommodations so thank you Michael