I want to take a moment to recognize the incredible staff here at Comfort Suites in the City of…read moreIndustry. After going through a very stressful situation with a previous stay that led to my son having medical issues, my family and I came here exhausted and overwhelmed. From the moment we walked in, Emily at the front desk showed us nothing but kindness, professionalism, and understanding. She made the check-in process smooth and welcomed us without hesitation. I've stayed at many places over the years--Marriott, Embassy Suites, even high-end casino resorts back home in San Diego--and I can honestly say this place stands right there with them. The cleanliness, the comfort, the atmosphere... it truly exceeded expectations, especially for the value. This experience reminded me not to judge a place from the outside. What matters is how you're treated and how a place makes you feel--and this team made my family feel safe, comfortable, and cared for when we needed it the most. To Emily, and the manager, and the entire staff--thank you. What you did for my family means more than words can express. -- Snowden, LLC

Health department alert If I could give them a -1 star I…read moremost definitely would September 2025 I was told to leave after informing them that they have bed bugs. I checked in with my 2 yr old toddler who kept telling mythst she was itchy. Once I saw what it was and informed front desk, their mgr Akesh Patel told me to leave. But would not check me out so that I wouldn't be refunded.

Spent 2 nights here with my pooch, front desk after 4pm was so sweet and attentive. The room was…read moretight but well appointed. My only gripe was the noise from the freeway the first night, the second night slept like a baby. The morning bkfst was nice but always too crowded, too many people in a small space, the lobby coffee was always so good. Walking the dog around the property I was seriously impressed by the landscaping around the hotel, very nice!

Serious Safety and Service Issues - Not What I Expect From Hilton…read more My husband and I stayed here using his Diamond account, and the experience was troubling enough that I feel obligated to warn other travelers, especially families. 1. Noise & A Sleepless Night We specifically requested a "quiet room" in our reservation note because we had an 8‑hour drive ahead during a winter storm. Despite this, we were placed on the 1st floor next to a heavy exit door that slammed loudly starting at 4:00 AM. At 5:35 AM, I went to the lobby to ask for earplugs or a room change. The night auditor appeared to be dozing and was initially unresponsive. When I finally got his attention and told him about the noise and my reservation note, he was dismissive, stating we should have requested a change earlier, such as when we first woke up at 4:00 AM. He offered no earplugs or assistance and said nothing could be done until a manager arrived at 9:00 AM. 2. Troubling Discrepancies & Billing Errors At 8:30 AM, we spoke with another staff member about the morning's events. Shockingly, she told us our reservation note did NOT include a quiet-room request. Instead, she claimed the internal notes we put in were "lower floor and away from elevator"--requests we absolutely never made. While the latter part of the note about payment methods was still visible to her, seeing our "Quiet room" request vanish and be replaced by different notes was incredibly unsettling. When I questioned this discrepancy and expressed my disappointment in the night auditor's behavior, she labeled me as "aggressive" for simply trying to understand what happened. Furthermore, when we checked out at 10:00 AM, I asked for a receipt with a zero balance for my stay with the payment cards listed because I was worried that the payments wouldn't be handled as promised. She insisted that she could only print out the folio as is--one that showed that we still owed the hotel for the night. She claimed she saw the payment arrangement put in by the check-in staff and that the balance would be "handled accordingly." Despite this, they mishandled the charges, and it took us another hour on the phone later to get the payment settled. 3. Customer Service Breakdown Between the lack of sleep, the unresponsive night staff, the unexplained changes to our reservation notes, and the hostile tone we received, we felt completely dismissed. My husband spent hours with Hilton Corporate trying to get answers. Ultimately, corporate forced us to choose between a standard room refund or points for the night, with zero acknowledgment of the staff conduct or the compromised reservation notes. Bottom Line I have always trusted the Hilton brand, but this stay left our family feeling uncomfortable, unsafe, and unheard. I strongly urge management to review their overnight staff procedures and system integrity so no other guests experience this.

Visited a couple times during a friend's visit. They have continental breakfast that runs from 6 AM…read more- 9 AM and I think the hours are shifted a bit on the weekends. Clean lobby, plenty of parking with an area to swoop in for pick up or drop off and we were able to get a luggage trolley to move our goods. Very low key lobby area attached to where breakfast is served. Rooms are simple, lighting is a bit dim, but just turn on all the lamps if need be. Room comes with a mini fridge and microwave. We got the wrong room at first, but the front desk staff got us situated fairly quickly after pointing out the error. Love the AC and everything is quite comfortable. Great for a stay if you need to attend something in West Covina (lol why) or you're okay staying here for a giga commute into LA (ugh AX), since you're right at the freeway entrance. Close to Eastland Shopping Center, Ikea, and many businesses and eateries.

It was one of the cheaper rooms around…read more I was upgraded to a nicer room thanks to my status. The room was comfortable with a nice king sized bed. The bathroom was okay. My wife prefers a room with no bath tubs. This room had a tub shower combo. Soap, shampoo and conditioner were the Bonvoy special. Breakfast is available in the morning. Unfortunately, I slept in and missed it. It's a good hotel. Lots of restaurants in the area. Great for a mattress run.

Had to rush getting a place to stay last minute. It was quick and easy and not pricey, giving it…read morewas a very nice place to stay plus free breakfast in the morning.

The breakfast this morning was canned chili and powdered eggs. No potatoes, no breakfast meat just…read moregross chili and gross eggs.

My family and I had a fantastic experience at Homes2Suites in Azusa. We had family members come in…read morefrom all over the country for a medical emergency. We were able to get numerous adjoining rooms and to quickly modify reservation dates as folks came and went. The staff was friendly, professional and accommodating with every interaction. The rooms are clean and well stocked The breakfast had tons of various options and was well stocked

Second time here at this hotel. First time no issues 4 stars, this time a myriad of issues. First…read morebig dog barking on 4th floor and running around above my room. Pets should be on first floor. Second moved to another room and now got a stomper. Flooring bad, you can hear person above walking like an elephant. Third, room was not serviced as bathroom stated every other day and Fourth, mattress was soft and my spouse had to sleep on sofa and now we both got back pain for a couple of days. Front desk, text me how I'm doing, appreciate that, Carissa helped me very professional and friendly. Felt bad for her that she need to be dog and sound police which is a waste of her human talent and management actually makes them do such a low level task. Software can assign pet guests to lower level or when check in manually. Bathrooms are dated and mattress needs replacing. Suggested foam mattress. Rooms are clean and you get nice kitchen with a big fridge. Emailed GM about the issues. Great location half way to Ontario airport and Arcadia. Free parking and breakfast good. Did not have chance to use pool and gym. Until they fixed these issues, either you are here on vacation or business, caveat emptor. If you look at the reviews rating. There was more 1 stars than 5 stars. I did not know the hotel has gone down hill in the last 2 yrs. I stayed at the other home2 suite in Montebello without any issues.

Marina was so amazing. She was so helpful and attentive. Food was very delicious and reasonable…read more Clean and beautiful restaurant.

Tried breakfast here for the first time. Once again , I ordered my morning usuals - eggs + sausage…read morea la carte, only because I don't eat the toast or hash brown / fruit that would normally comes with the meal and I definitely don't want to waste any food. I was greeted upon arrival and aside from a party of 2 seated outside the patio, I was the only other person. My order was taken right away and food came within 15 minutes - which was great. I was warned that my plate would be hot, but I wasn't expecting my eggs to also be BURNING hot. I was a bit taken aback at the temperature of the eggs after I took my first bite. The turkey sausage patty tasted rather bland, even after all the salt & pepper I added. I can honestly say I might just stick with coming here for Happy Hour or Dinner.

I only booked this hotel because the website advertised a heated pool. That was literally the main…read morereason I chose this place for a staycation. I could've stayed at the Le Méridien in Arcadia, but I picked the Sheraton instead because of that feature. At check-in, I specifically asked again about the pool temperature, and staff assured me it was always kept between 80-85 degrees. To my surprise, the pool was absolutely not heated. When I called the front desk, they first said, "Oh yes, it should be" and "It's always 83 degrees." Once I explained the water was clearly cold, they changed the story to "We turn it off during certain hours," then immediately corrected themselves and said they were "having technical difficulties." At that point, I was already disappointed. Then I tried using the hotel room phone, which barely worked. The staff member kept saying, "I can't hear you," and then hung up without even attempting to follow up or figure out what the guest needed. Other issues: * WiFi was extremely slow and unreliable * TV streaming/WiFi barely worked * TV remote was terrible -- buttons had to be pressed hard and had a 5-second delay * Shower water never got hot enough Overall, this was a bad experience from start to finish. The hotel looks nice and has all the fancy bells and whistles, but the actual experience was frustrating and disappointing. To top it off, during checkout, nobody seemed to care about the issues I experienced. They just told me the total for the bill and moved on. Will not be coming back.

2022 was the last time Pacific Media Expo (PMX) took place and I'm glad it was local at the…read moreSheraton in San Gabriel, perfect for my panel where I shared about local anime adjacent businesses and restaurants. I'm praying one day they come back. The convention was held at the Sheraton San Gabriel which was the perfect size for a smaller con without being too crowded and without being too oversized. There's free parking if you're okay walking from the 99 Ranch Market plaza or if you find it in the close by residential area. Looks nice inside, the panel rooms were smaller, but accommodate the smaller attendee population too. Internet connection for the event was fine. Acoustics in the ballroom and panel rooms, along with AV set up was good. Lobby area and some just standard hotel backdrop were perfect for photos. Love that it's walking distance from lots of delicious food options. Staff were friendly and venue was nice and clean. Restrooms were clean each and every time.

It's not just me who experienced and who was treated with hostility (unwelcoming and suspicious) of…read morethe lady and others who work their. It's affordable but it's not reasonable to stay without the hospitality and cleanliness. This is USA. Its not acceptable for this business to still exist and in operation. Customer is always right but not but we are the reason for their business. We paid not to be treated with rudeness.

The attitude of the young lady that works the front desk she's rude she'll throw you're 20 deposit…read moreback at you through the little window. This is the 3rd time I've dealt with her attitude oh and if they don't like you they'll lie and tell you there is no rooms available when there's only two cars in the parking lot and plenty of rooms clearly visibly open. I stay here because it's convenient for me to sleep and go straight to work but the last times I've dealt with her and her attitude just makes it very difficult to talk to her