We really want to see this place succeed, because it is the small businesses in our community that make this such a great place to live! Although we had a nice night here, I think they need to up their game on a few things (especially with another Italian restaurant opening up just down the sidewalk).
Likes:
-We loved the intimate feel of the space. It reminded us of the restaurants we used to eat at when we lived in SF.
-The atmosphere was casual, but not sloppy. Sophisticated simple, not stupid. Loved that there were no white tablecloths (good call!).
-The food tasted good.
-Nice approachable wine list.
Places to up the ante:
-The curtain around the front door is not going to cut it when it gets colder than it already has been. It needs to fully close (and I'm not sure that will be enough to keep out the cold). We were sitting at the table right in front of the door and got a cold blast of air every time someone came in or left. I HATE being cold when I go out for dinner, or ever...
-Although the women who waited on us were very nice, the waitstaff experience in general felt lackluster (there was one person working who seemed excessively bored the entire time we were there). Since gratuity is included in the meal price, and this place is a bit more up-scale, we would expect a really warm, professional, engaging wait-staff. We also had no sense of the people behind this place. Usually in a family owned business - you meet the family, we did not get a sense of any personality behind this place. And no one said goodbye when we left. Every restaurant that is worth their salt says goodbye when you leave their restaurant - it is the last chance to leave a good (and warm) impression. It's the small things really...
-Our biggest complaint is about the portions.
The salad tasted good, but the size was puny. We remember when we were at the Door County Creamery a few weeks ago and had an amazing salad for a lower price and higher quality and were blown away - this place could take a few queues from that. The pasta portion could easily be increased by half, the full size portion felt like an appetizer. The pork tasted fine, had a bit too much mustard and broth and fat, and again needed to be a bit more than it was. The desert was really a weak spot - it again tasted fine, but was unimpressive. We are not huge eaters, but we do like to feel full when we eat. For the prices they are charging here, again it is the small things that are going to go a long way, portion size increases surely will have little impact to the bottom line and a huge impact to the diner's experience.
I'm worried about this place. It feels like it has a bit of an identity crisis (is it up-scale or a neighborhood 'bistro'-type place?). Including gratuity in your menu right now makes total sense because of what is going on in the local climate - but then again does it really? And it is hard to be an Italian restaurant in this town right now (there is the best competition in the category that there has been in a long time). We aren't quite the customer for the Italian joint down the street (for our money we likely will go to i.e. or Bar la Grassa), but other people likely are and will make that decision the next time they go out for Italian. I hope with some small tweaks Hyacinth can be in this neighborhood for a long time to come and become the type of place it needs to be. read more