Some things were great and some weren't. ( + ) The technician was able to come the next day after I called, which was a Saturday morning. He quickly found a problem and was able to replace one of the A/C parts. - The service was a bit expensive compared to similar companies in the area. Also the technician left a few bolts after closing the A/C unit cover. read more

Technician came out in a timely manner. They were professional and did a thorough check on my HVAC unit.

A little pricey, went with another company for my Furnace replacement. This company took three days to come back with my quote. I think they did this intentionally, it's a heatwave, and they move slow. read more

I had a good experience and a quick response. I highly recommend it for any HVAC work in Baltimore County.

HVAC Direct Heating & Cooling were great! They came out quickly, assessed the situation, communicated what needed to be done and the cost. They were back quickly after having to order the necessary parts to fix the AC. Matt was very communicative and responsive and a pleasure to work with! read more

We called this company late on Friday evening (July 4th weekend) and Andrew was at our home Saturday morning! We first spoke with Kevin but Andrew is who ultimately helped us and he was AWESOME! He was very polite, on time, had a mask on and helped us identify and fix the issue that we had. This company was very quick to get back to us which I appreciate, as we cannot run the air and it's soooo hot outside! Thank you! read more

Had the pleasure of finding HVAC direct after my usual HVAC company didn't get back to me. I always like to gauge a company on whether I get to a real person from a menu. I was elated when that was the case for this company. I let them know about the problem and was able to be seen that day within 3 hours thanks to a cancellation. Kevin was a delightful tech and got the job done efficiently, courteously, and timely. I believe it was also cheaper than my usual company! I will definitely be giving them a call again in the future read more

Very responsive and knowledgeable. The technician kept me in the loop and the owner called me to ensure everything was going well.

Andrew and Zack were fast, friendly, and professional. Did exactly what I requested and explained everything. Great team. I will be using them for HVAC work. Kudos! read more

Quick to respond and schedule an appointment. The tech, Andrew, was really friendly and took the time to explain all the work he was doing.

These guys came out on a weeknight in about 90 minutes after calling to fix my AC. The tech was super friendly and professional, and also helped remount my thermostat which had been hung incorrectly by a tech from another company and was barely hanging on. Would def call again if I need fast service for HVAC. read more

HVAC Direct provided first-time installation of a heat pump for a newly rehabbed basement. Scott's sales process was sufficient without being slick. Kevin and his installation crew were punctual, responsive to questions, and conscientious about minimizing disruption to the surrounding area. The price was competitive with other offers. Installation took about four hours. They provided a VERY quiet 9k BTU unit rated at a stunningly efficient 33 SEER. Hopefully I can add more after we gain some operating experience. read more

HVAC Direct Heating & Cooling - Heating & Air Conditioning/HVAC Near Me

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I called this past Thursday, July 9th due to my tenant mentioning whenever the AC unit in my rental property turned on, it would make a loud odd noise so wanted to have someone check it out. Originally Andrew was going to come out Saturday but he called and said he could stop by Friday evening, which worked for my tenant as well. He stopped by and checked everything and fortunately there was nothing wrong, everything worked well. They seem to be very reliable and honest! read more

Great experiencing hiring HVAC direct heating and cooling to fix our broken HVAC system. Matt was an awesome technician - incredibly experienced and knowledgeable but also really nice and explained things very clearly to me, even if it needed multiple explanations. We initially obtained a quote from another company but HVAC direct offered a more accurate assessment of what was wrong with our HVAC unit which entailed less work, was cheaper, and was able to be done the same day. Matt then looked over the furnace and AC unit just to make sure everything was working. Would highly recommend them! read more

Great service, honest and professional - will definitely use the company again and recommend to my friends

My A/C stopped working a few days ago, I sent a request in and Scott replied very quickly. He came to look at my A/C on the day and time that I requested and had the issue fixed within and hour and also took the time to explain what the issue was and provide recommendations for the future. read more

This was my second time using them and once again, they did not disappoint! Was able to get a same day appointment. Andrew came out and actually taught me what to do, what to look for, what to use, etc. I highly recommend them! read more

Very happy with the service that I received from HVAC Direct Heating & Cooling. While attempting to install our smart thermostat, something went awry and I came home to a hot house and a partner trying to fix the AC. After a few attempts I got some quotes via yelp for HVAC servicing and these guys were prompt and responsive. I chatted with the owner via the quote service before calling the 24 hour line to be connected with a HVAC repairman. From initial call to arrival took about 1 hour even though it was late on a Friday night. The repairman was very knowledgeable and quick to identify our issues and solve them in a very professional and amicable manor. I really enjoyed working with him and chatting with him while he worked. He was able to not only repair the issue, but also help us install the smart thermostat -correctly- and get everything going. I'm happy to know that I have a reliable HVAC company that I can get ahold of quickly to help if we should need support again. read more

Our furnace wouldn't pump out heat on a bitterly cold night and the team responded quickly and came to address our issue. Super friendly and professional - highly recommend. read more

Requested standard servicing for my AC system. Matt was prompt, thorough, and friendly. I will definitely continue to rely on their services in the future! read more

I had a really great experience with HVAC Direct. I knew a replacement of my AC and furnace was on the horizon but didn't want to go with just any HVAC company after having so-so experiences with others, so I searched for a company with a great reputation and was thankfully led to this company. I was consulted and given the best options regarding replacement services and during the day of install, the installation team was very knowledgeable and thorough. Three weeks after the install, I'm still happy with my decision to go with HVAC Direct and would recommend them to anyone, especially if you're going to invest thousands of dollars into a new system. read more

Scott and Andrew were a pleasure to work with. They answered the call for service promptly (late on a Sunday night) and were able to service our home the very next day. They were efficient and took their time to explain everything to us in a manner we would understand. They were also warm and kind during their service call. We highly recommend their service and will recommend to friends and family in the area. read more

After realizing our air conditioning was not blowing out cool air, I reached out to several companies on help to fix the issue. Within a minute or two HVAC direct had responded to my inquiry with clear next steps and diagnostic fees. I called and again within minutes had a time set up for them to come and assess the problem immediately the next morning. The technician found the issue within about 10 minutes and had it fixed in another 10 minutes. He clearly explained the issue, demonstrated the faulty part, and was clear about costs with every step taken. No hidden fees and very fast! read more

This is a great business! Kevin, the AC professional, is thorough, transparent, and displayed great customer service. I appreciate the their quick response to repair my air conditioning on a hot August weekend AND during my busy weekend. Kevin gave great tips to avoid future issues and suggested a great annual service plan. My house and man cave is cool again!! I will definitely use the services again! read more

I can't say enough about this company. I've had to use them again within 25 days because my thermostat tapped out and they came out the same day I called they showed up within an hour and replaced it. As I said before HVAC Direct is my go to for any HVAC maintenance. read more

Furnace wasn't working right, called in the AM and they came in the afternoon. Called when he was on the way. Scott was a very knowledgeable and friendly technician. Fixed the issue within 30 minutes and advised that system is probably going to need to be replaced soon, it was manufactured in 1999. He wasn't pushy or salesy at all. Recommended when I was ready to replace this one to call the shop and they would come out and give me an estimate. Would definitely recommend them and would use them again. read more

We lost cooling and had.ti replace a freon system, unexpectedly. They came in with a fair quote w installation a week later. Great communications, prompt service, and clean installation with owner o read more

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Called a little after 12 pm on a Saturday and someone was here by 2:30 pm. Had an issue with our gas furnace, which is never good in late December. The technician Matt was great. Personable, knows his craft and had us all set within 30-45 minutes. So happy with the service that I went ahead and purchased an annual maintenance plan. Highly recommend! read more

I submitted a request through Yelp around 7:45pm because my AC unit stopped working. I received an immediate response and Andrew showed up at my house within a couple of hours and was able to repair the issue. He was thorough and extremely professional. Highly recommend! read more

I found HVAC Direct Heating and Cooling through a yelp request I submitted for regular maintenance and a cost estimate for a new unit (ours is approaching the end of its life). My initial request was sent to 3 or 4 different companies. It included a special price for maintenance which typically costs between 120 and 150 depending on who does it and what is done. The special was offered by a different company. I didn't realize my message would be passed along to other companies, but Scott was gracious enough to match the special price and complete my estimate for a new unit. Matt and Scott arrived near the beginning of my 4 hour window (receptionist said they would call when on their way, which they did), which was a nice change compared to companies that show up at the very end of the time window or even later. Scott was very knowledgeable, honest, and patient. I asked lots of questions about the state of our current unit, how much longer it might last, and his recommendations on a new unit. I asked about installing a whole house dehumidifier and he flat out said "I wouldn't, you'd be throwing your money away". The unit themselves cost at least 2k before installation (I sort of knew this from watching this old house episodes) and installation would be even more. Instead of padding his estimate/pockets, he steered me away from a very expensive upgrade and towards the smaller, less expensive portable units that he wouldn't sell me. He also discouraged buying an oversized unit in a useless attempt to pushing more air to our second floor. Again, I already knew this from this old house, but it shows his honesty to his customers- not installing a bigger unit at a higher price to line his pockets while not solving the customer's problem/concern. I can't yet comment on his price quote for the new unit, but if it is competitive with other companies, I'd gladly pick Scott and his team. read more

I love this company!!!!! I called at 8:30am on a Sunday morning and they responded and were at my home within the hour!!! Problem solved with r reasonable pricing! Shout out to Andrew for his outstanding customer service!! read more

So grateful for Scott's help as our A.C. was failing and leaking. He responded immediately. He came out within hours and got the job done the same day in a single trip for a fair price. Fantastic service and he was so nice. He will definitely be our 1 and only call from now on for all of our HVAC needs. Thanks again! read more

Matt came out same day I called and provided top notch service. He was very detail oriented in diagnosing the problem, and a pleasant, funny guy to boot! I learned a lot about my system, and pricing was very reasonable. I would highly recommend. read more

Scott Myers, owner of HVAC Direct, was punctual, friendly and conscientious in providing quality work at the price he quoted and on time. We had a unique situation because our builder and inspectors apparently failed to recognize that the ductwork of our 2-story colonial could only supply half the load of our 4-ton HVAC system. Several estimators were surprised that we had enjoyed no problems with this system for 21 years and just wanted to replace the AC because of its age and new refrigerant. Scott offered the most suitable system with attractive discounted pricing. He also provides a 2-year warranty on all labor and parts, in addition to the 10-year manufacturer's warranty. Then, Kevin's efficient, well-organized team installed the new system. They were professional, friendly, and responsive. They completed the work on schedule and cleaned up neatly. The new system is working nicely and we discovered that the upstairs is much cooler than before. So, we will rely on HVAC Direct to service our system in the future and highly recommend them. They deserve a 5-star rating. read more

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My heat went out the morning of a snow storm when the roads were very icy. Several other companies in the area said they wouldn't drive in the conditions but Scott and Matt from HVAC Direct were more than willing to come out. They found the problem in my furnace, had the correct materials to fix it and were incredibly helpful and nice the entire time. Both wore masks and plastic booties to keep my home dry and clean. Less than an hour later my home is already heating back up. Highly recommend them and will definitely be using them again. read more

HVAC Direct Heating & Cooling - Cracked igniter - Heating & Air Conditioning/HVAC Near Me

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Matt was a great technician, helpful and informative throughout the whole process as it was my first A/C freeze over problem. Reasonable diagnostic fee ($79) that can be waived after repairs! Will hire again read more

Came during busy time for ac repair. Diagnosed the problem.Found the problem .Dealt with the warranty issue.And installed new part during super hot day.Kept us informed the whole time. read more

Matt was very helpful explaining what the problem was and did the repair with no problem. Very friendly and helpful, especially when having to work on a hot Sunday. read more

I never leave reviews, but my experience with Matt at HVAC Direct was so excellent I need to. They made a same-day appointment for a leaky a/c at the end of a heat wave. Matt was very friendly, and not only fixed my clog causing the leak but also gave me a lot of advice on future needs for my inherited dinosaur a/c unit. He went really above and beyond what he could have for a new homeowner. Thanks, Matt!! read more

HVAC Direct's superb and fast service got the AC back on quickly and prevented our older loved ones (who live in the Baltimore area) from having a heat-related emergency. We are very grateful!! Highly recommended! read more