I got a few bids for my HVAC project, and HVAC & Insulation Gurus stood out right away. Their rep came to the job site, carefully looked at the situation, and came up with a smart solution for relocating the air return vent, which was exactly what I needed. Other HVAC reps I spoke with didn't want to help or even suggest rerouting ductwork to make it happen, but HVAC Gurus did. It was a complex situation working with the existing structure and a new addition. They did all new ductwork, a new furnace, and a cooling system, but the most challenging part was finding the right spot and successfully moving the return vent from its original location. That's when I knew I needed an expert, and that's why I chose them as my sub. As a general contractor, I value trades that can communicate clearly and coordinate with others on site, and this team did just that. Their pricing was competitive for the scope of work, and the quality matched the investment. Professional, reliable, and solution oriented, I'll definitely be working with them again and recommend them for any HVAC work. read more

HVAC & Insulation Gurus - New furnace and ductwork installed by HVAC & Insulation Gurus - Heating & Air Conditioning/HVAC Near Me - San Jose, California

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Paid over 25K for HVAC Gurus to install Heat Pump system in my home. This company only pulled mechanical permit after I complained when it was discovered almost 2 months later. The inspector said we needed an electrical permit as well and it took MANY phone calls and another month before HVAC Gurus actually pulled this permit. The first inspection failed because they did not install a GFI outlet on the outside of the house where some electrical equipment was installed. They charged me an additional $650 to resolve what should have been installed properly in the first place. The second inspection because they used flexible conduit from the electrical panel to the ceiling and code requires rigid pipe. They were also cited for using incorrect wiring colors, black wire for HOT line which has to be red to meet building code. This is pretty basic stuff. HVAC Gurus ignored all attempts to remedy the situation amicable and totally dropped the ball. I don't recommend this company to anyone. The workmanship is sub-par at best and they don't stand by their workmanship and their customer service is the worst! I also learned (the hard way) it's never wise to pay any contractor in full until permit inspection has passed. In the end, I hired a qualified electrician and it cost me another $600 to fix the wiring screwup. I would NEVER do business with this company again! read more

Slow to respond, overpriced, and website won't load. Recent reviews regarding poor communication are correct

The sales and installation experience with HVAC Gurus started off great. The sales team was responsive, professional, and quick to help me select the right heat pump. Installation was smooth and the technicians did a good job. **** [PROBLEM] **** However, things completely changed after the installation was done and the invoice (including the city permit fee) was fully paid. Part of the contract clearly states that HVAC Gurus would handle the entire city permit application and approval process, and they even charged me for the permit. But weeks later, the permit process has still not been initiated. I've followed up multiple times. No one answers the phone. No one calls back. I've sent emails -- no response. At one point the sales agent mentioned there was "a lot of crowd in the city office," but since then I've heard nothing. The lack of communication is extremely frustrating, especially because my rebates and tax credits for this year are at risk if the permit isn't filed promptly. It's disappointing to see how responsive they were before the sale, only to go radio silent afterward. If they get back to me, submit the permit immediately, and follow through as promised, I'm happy to update this rating. $5000 in rebates & Tax Credits are at risk for me. Please avoid this company. read more

HVAC & Insulation Gurus - Heating & Air Conditioning/HVAC Near Me - San Jose, California

Warning to San Jose residents: HVAC Gurus has multiple complaints from customers saying they paid $1,000+ and the work was never properly completed. Some are also questioning the authenticity of the company's reviews. Do your homework before hiring. read more

Hi, I tried to contact this business today but I'm getting a dead phone number and also google says the website is not secure. but an auto schedule did let me schedule for tomorrow. Is this business still open? If not could you update google and yelp please? You installed my mini split and I had a positive experience in the past but don't know how to reach you now and my heater is down. read more

Sort reviews by newest first just to see how bad this installer is. We had a Carrier heat pump system installed ~4 years ago in a new construction house. The AC won't cool the house to temp, the heater has needed a replacement compressor and fan blade. However, after installation we have never been able to get in touch with HVAC & Insulation Gurus, and neither has our contractor. They disappear after their work is done, and it's difficult to get any kind of support from them - they don't answer emails, they don't answer calls, the HVAC Gurus website doesn't even work. read more

They are closed permanently. Bought a heat pump. I thought their service was substandard. New company taking over does not honor their warranty. read more

The responded to my request right away. They came on time and were professional. Last year, I got the diagnosed the split AC issue with another company which asked me to replace it without even opening the covers of the split AC which didn't sit right with me as the unit is less than 10 years old. HVAC & Insulation Gurus, were able to diagnose the issue and fix it! My split is not leaking any more. It has been over a week and we have used AC almost every single day. Thanks for saving me thousands of dollars!!!! read more

If you're considering a project with this guys, don't! Their work is sloppy and they are incredibly disorganized. So much so that they cost me $3000 by forgetting to file for SVCE rebates! In detail: the sales rep who came out was a nice guy and at least pushy of all of the ones we quoted. The price was kind of mid pack, but it was full service with permits and rebates so we went with them. Big mistake. The first thing is the quote jumped about 10% because the technician destroyed the existing runs when removing them, so new lines needed to be purchased. While installing the condensation line from the air handler, the tech first mauled his way through my brand new framing, using what looked like a screwdriver. He then asked my plumber to tie the line into our sink's ptrap. When I called them and told them this is unacceptable and not code. HVAC Gurus said it's a matter of opinion opinions. I don't think the inspector will see it that way. They failed the first inspection for really careless things like the size of the breaker was bigger than what the heat pump could handle. A few months later, while I was in the attic, I noticed all the insulation batts have been pulled back where they installed new boots in the ceiling. I find it deeply ironic a company calling themselves insulation gurus couldn't even put in the effort to cut the existing batts to size and put them back. After we passed inspection, they assured me I would have the SVCE rebate in 60 days. That came and went I asked again no response. I reached out to the HERS rating team and they said that HVAC Gurus never requested an SVCE rebate. I honestly can't tell if this is dishonesty or incompetence. Either way you should not give them your business. read more

Ultimately they did the work but were very difficult to deal with throughout. I think they are accustomed to working without a permit but I had them write the permit into their contract and they charged me an extra $1000 for it, but I still I had to fight them about it. Edit to add in response to their comment, I have double confirmed it is the same company. it is very concerning that they "do not pull permits" (per their comment) yet they accepted my contract charging me an extra $1000 to pull my permit. Also shouldn't any home improvement company work only with a legal permit to do the work? I would really avoid these people. read more

I own a small business locally as well providing services. Jesse and his teammate delivered everything a homeowner/tenant would want. They were conscientious , they made effort to put on shoe coverings without me asking. They spent some time figuring out the problem. Jesse made it very clear what was happening and what would solve the issue. The price was Fair. The membership is a no brainer. Good deal. I will only use the AC Gurus moving forward and I will refer them to any of my clients. Thank you fellas for the professional finish. read more

HVAC & Insulation Gurus - New power switch installed. Old was a traditional switch that was burnt!! - Heating & Air Conditioning/HVAC Near Me - San Jose, California

I usually dislike writing reviews because it takes a lot of time out of my busy day, but I gotta give Kevin 6 out of stars. He showed up on time, was very thorough with his inspection and was able to educate me on what I would need to get the efficiency that I need for my house. The most impressive thing though is he went above and beyond and help address some issues that he didn't need to so that is probably why I would give him my business. I look forward to working with him and HVAC Gurus read more

Installing a HVAC system is done very professionally. However, in order to get my energy rebates, the company needed to apply for the appropriate permit at the city. HVAC Gurus did not do this, even after multiple reminders. So, the fact is that I am losing thousands of dollars in rebates. I cannot. Recommend this company. Herbert Knoesel, Cupertino read more

Extremely disappointed with HVAC Gurus. I had two Carrier units installed in 2024 and both started leaking within a few months. Instead of properly fixing the issue, their team simply recharged the system. It leaked again within the year because the refrigerant pipes were never repaired and had been leaking from the beginning. When the system failed again, HVAC Gurus refused to take responsibility. I ended up having to pay out of pocket to get the system properly diagnosed and repaired by another company. Poor workmanship, no accountability, and unacceptable customer service. Avoid at all costs. read more

I recently had an HVAC project completed by Gurus in Sunnyvale, and I couldn't be happier with the results. From the very beginning, their team was professional, responsive, and transparent about the entire process. They arrived on time, worked efficiently, and made sure to explain every step so I felt confident in the work being done. The installation was done with great attention to detail, and the system is running perfectly much quieter and more energy-efficient than before. What really stood out was their customer service. They respected my home, cleaned up thoroughly after finishing, and followed up afterward to make sure everything was working properly. It's rare these days to find a company that combines technical expertise with genuine care for their customers and their pricing was very fair compared to other quotes I received I highly recommend Gurus to anyone in Sunnyvale looking for reliable, high-quality HVAC services. read more

Destiny Was A Great Help Scheduling An Appointment. She Was Very Kind & Understanding. An Amazing Asset To The Company. read more

Overall, good service with prompt response on any concerns raised. They fixed two of my concerns removing one wanted prop bracket and the overflowing foam near the evaporatiob pipe. Two years since installation..no functional issues so far. read more

Horrible customer service and fraudulent behavior! After telling me I didn't need a permit, when I insisted, they not only charged me to do the permit process, but also changed the plans they were selling me (to charge more money) because it should have been that way to pass permit. Then they never pulled a permit but I have asked dozens of times since October. Now in December they send a text message that they can't pull one and I have to do it myself- never offering a refund. When I needed help knowing what to mark on the permit they never answered my voicemail. And when I asked about service, never got a call back either. Now I may miss out on rebate because of their bad business practices. Beware! read more

Do not hire this company! They are not completing jobs because the owner is going through divorce and has financial problems. I hired them for an HVAC job at my house. They completed the install, but they failed to complete the HERS Testing and City Permit which was included on my written and fully paid contract. Their sales agent (no longer working there) advised me to complete those items on my own so that I could still get certain rebates. They completely refuse to answer any emails or phone calls, and their physical office is locked up when I visited. AVOID. For others whom are having problems, please file complaints. Go to Contractors State License Board (CSLB) website and BBB. read more

Called them via yelp about to get a quote on the insulation for attic and crawlspace. Their tech showed up on time, he was polite and checked the crawl space and attic. He took all the photos, measurements and told me that he would send me a quote in a couple of days. A couple of days later, I got a message from them saying that they are not doing insulation anymore. I replied asking for an explanation as the guy was clearly in my home taking pictures and giving an unwritten work estimate. They ghosted me. I called them and spoke with someone who said that there were 3 quotations ready as per my request, but he couldn't send them. Very weird and disappointing experience. So much for positive yelp reviews. read more

I would like to change my review to 4 star, as the management team felt very sorry about what happened * Sales representative had made the mistake with the job description, and they assured that they will fix the process to make sure this won't happen again. * Reg payment, they mentioned that few customers have ghosted them after the job have been completed, so they make sure that the check is received on completion day of the work. In an effort to move forwards, I accepted their apologies and went ahead with full quote of 4.8K after they completed the promised work, and as a symbol of apology they also threw some freebies(installed a auto-drain shutoff and helped seal off a gaps in ceiling where air was leaking from attic) I am changing this to 4 stars, not because of the additional services provided but management went above and beyond to fix things and promised to prevent it further. I would still recommend people to 1. Review the contract before the salesman leaves your house. 2. When the crew arrives, go over the contract and make sure that there are no discrepancies before the crew starts working. 3. Have the remaining payment available to pay once the scheduled work is done. read more

Hired to replace our AC. It looks great, just doesn't work when we need it. It's 100º degrees today, AC quit cooling again. This is our third call for the same issue. The second service request, a tech was sent out, took a few measurements, said everything is working. Obviously it isn't!!!!! Either fix it or come collect your equipment and issue a full refund! read more

We experienced a 5-star service from this business. They are so organized, texting us to confirm the appointment, texted us of oncoming arrival and arrived on time (to Santa Cruz). First I'd thought this well-organized business, and not an individual might rip us off, but then not at all. The two techs, Kevin and Dustin, took off their shoes entering our home. They were polite and professional. My furnace pilot light were on and off when I turned on the heater and then it worked again. But the techs did the check-up, putting scope to view and make sure there's no crack in our furnace. Luckily no crack. I heartily recommend this business and would rely on them for future HVAC need. Keep up the good work HVAC & Insulation Gurus, and do not slack. Make your customers happy and your business will thrive (surprising that many business do not understand this simple premise). read more

We had someone come out to give us a free estimate to seal off any entry points in our attic and put new insulatio. During the inspection they broke a piece of our attic door leaving an opening. I sent pictures, several emails and called and was told they would replace it. That never happened. This was in Jan of 2024. Sadly shortly after we were dealing with a major familt matter and I wasn't able to follow up again until a month ago. No response to any of my messages. I called and spoke to someone and sent her the pictures again and she told me it isn't their responsibility to fix it and why had I waited so long. I shared the previous emails and explained we had a family emergency we were dealing with. She said we didn't even have them do the work and they are not responsible to fix the attic door they broke. I told her I would contact the BBB and she told me to contact whoever I want, they don't have to fix it. This is horrible customer service and felt it was important to share with others. Including the business link as well. https://insulationgurus.com/ read more

I had this company install a heat pump water heater, and one of the key reasons I chose them was that they assured me they were eligible to provide the Tech Clean rebate-30% of the project cost. However, it has been over a year, and they have failed to follow through. Every time I check on the status, they repeat ask me for the same basic information I already provided last year. I do not recommend them if you are counting on any clean energy related rebates. read more

Contract states they take care of the permit. It's been 3+ months. As mentioned in other reviews, they completely ghosted me (and the permitting process included with heat pump and mini-split installation). Nothing filed with the county. Still waiting and not holding my breath. Wish I'd known about, and gone to, the local guy in my town who does HVAC instead of choosing this company that appeared in mailed advertising materials. Should have known better when the salesperson asked if we wanted them to do the work unpermitted, for lower cost (we didn't). Shady AF. Do not use them if you're in the East Bay and actually want the permit that you paid/contracted for with your purchase. read more

Messaged them after a few days without A/C. The owner called me back in 5 min and in 2 hours a technician arrived. They were communicative and honest, quickly found the issue and solved it. The owner even called in the next day to make sure the A/C works properly. Great service and value. read more

It was a great experience working with Simon, Arta and rest of his team to install a completely new HVAC heat pump system for heating and cooling at my property. They were very thorough with their analysis and design of the new system. Replaced the entire duct work due to asbestos in the boot. The installation team members Jose and Francisco did an excellent job over 3 days to get it done with minimal disturbance to the members in the household. Overall a great experience and highly recommend this team!! read more

HVAC & Insulation Gurus - New HVAC heat pump system - Heating & Air Conditioning/HVAC Near Me - San Jose, California

My furnace was not working properly for nearly a week. Called HVAC Gurus and they booked me on their earliest available opening. Kevin La arrived first thing at 8 am. Kevin was very friendly, knowledgeable and professional. He found the issue quickly and worked out a fair price and got my furnace up and running again within an hour. Excellent service and highly recommended. Thanks Kevin !!! read more

HVAC & Insulation Gurus - Kevin La - Heating & Air Conditioning/HVAC Near Me - San Jose, California

Jose and Oscar did an outstanding job installing our new AC unit. From the beginning, they were extremely considerate about keeping us informed with every step and asking us things such as whether it was okay to modify the landscaping around the AC unit. The work was actually unexpectedly interrupted the first day (no fault of their own), but they remained in close communication the whole time and arrived early the next morning to finish the job. After the installation, they took the time to thoroughly test the machinery and walk me through what they did in detail. Lior and the HVAC Gurus team are very knowledgeable and professional. All the staff work collaboratively to provide white glove service. Would recommend if you're looking for HVAC contractors. read more

HVAC & Insulation Gurus - Heating & Air Conditioning/HVAC Near Me - San Jose, California

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I called HVAC Gurus and left a message and received a call back quickly. The customer service was good and helped me schedule a time to have a technician complete a diagnostic on our system. Andres was our technician. He showed up and explained how everything works before taking care of the issue we had and completing the services we requested. He was very clean and made sure not to bring dirt into the house while coming in and out to thoroughly look at all of our vents. Following the completion of the service he showed me before and after pictures of all work and explained how the system was working. I inquired about a few additional services I was interested in and he provided quotes within the hour after he completed the job. I have kids and a dog so it's important to me that if I'm giving someone my business they also provide good customer service when on-site completing work. Andres was great and we were happy with the work and clean up as well as how quickly the company was able to schedule us in. I asked about repeat services and the cost to have general maintenance done twice annually was fair so we signed up for scheduled maintenance. read more

HVAC & Insulation Gurus - My dog was also happy with Andres' work. - Heating & Air Conditioning/HVAC Near Me - San Jose, California

I just like to give a huge Thank you to tech Antonio Gamboa and The Guru for fixing our a/c unit due to being a leak and Antonio able to fix the issue. We had a bad experience with 2 other companies and truly disappointed, our 3rd charm with Guru and hearing my issue, and when the tech came out, i explained the problem, he looked over the issue and explain it can be fixed and gave an estimate. Antonio came out 9/8/25, fixed and checked to make sure working. I was very pleased and happy and will call them again in the future if any other issues. read more

Stephan was great! Friendly and let me watch him do the Nest installations so I understood how it all worked (while not difficult, I was too lazy and had him do it--I did supply the physical units). While it's not cheap, again, you're paying for the convenience, so it will always be at a premium. However, when I solicited quotes, their final price ended up being market rate. Stephan also took my old thermostats to dispose of, which was initially not a problem since it never struck me to keep them. But I later realized I should probably hold onto them in case the Nest ones break down. I had to make a couple calls to arrange a dropoff (since they really couldn't drop these off unless they were on a service call around there + I was not really willing to drive to San Jose for these), but eventually Stephan himself actually came back and dropped them off for me. Great service, recommended. read more

My furnace broke and I called HVAC Gurus and the promptly came to my home the next day. I had the pleasure of meeting two very knowledgeable young men Kevin La and his partner Arta. As Kevin and Arta inspected the furnace Kevin explained to us with much patience the problem of the furnace. He showed us the different options to fix the furnace vs a new one and the cost. After reviewing all the information, we felt so confident we bought the High Efficiency furnace and AC. The technicians are scheduled to come out the next day. I will make another update once the job is done which is in two days. I recommend Kevin and Arta from HVAC GURUS. read more

I had hvac gurus install a furnace/ac and new ducting in 2018. the experience at the time was awful and since the install I have had to have multiple HVAC professionals out to fix their work. During the install, it required multiple meetings to get the system permitted because they didn't know the local laws. It also barely passed efficiency because the registered weren't installed properly in all rooms. in addition, they tried to charge for a brand new system without replacing all parts and tried to leave in components with asbestos and just spray paint it to hide it from the inspectors. Following the install, the ducting they installed was not calculated properly for the system. This led to not enough air input. A second inlet needed to be added to get the proper air inflow. Now, the condensation line is draining into the air ducts because of the improper installation. In addition, the "gurus" attached the condensation line to the sewer line so we have had to get the issues fixed by an hvac guy and separately a plumber to fix this bogus install. We have tried to contact this company, but they do not return calls for repairs or look at things under warranty! Please do not go with these guys! They are untrustworthy and do not do good work! read more

Ok, it's not often I recommend a vendor, but the Gurus led by Simon are a great bunch who I'd go back to and certainly recommend to friends and family. My wife and I had engaged another contractor initially without having done a lot of shopping around and paid the price quite quickly. The first contractor did not install units per city code and we did not realise this till quite late in the process. This was all during the intense heat wave in San Jose this year and our previous units were more than 20 years old and had given way. I rang Simon and from the first call, I felt comfortable with his advice. That's right; advice. There was no hard sell and he constructively commented on what my options were. He attended the premise and gave us a thorough evaluation of our options. I chose to cancel the contract with the vendor at the time and engaged the gurus. All the paperwork was impeccable; all done to code and inspections were organized and executed. We had one follow up with the thermostat and Simon immediately arranged for Shaquan to attend; who did the trouble shooting needed and fixed the settings in our thermostat. Star players! Don't hesitate; give these guys a call! read more

HVAC & Insulation Gurus - Neatly installed, leaving plenty of room to walk by the side of the house - Heating & Air Conditioning/HVAC Near Me - San Jose, California

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We called HVAC Gurus to have someone come out and check our vents. There didn't seem to be air or heat coming out of a couple of them. Kevin La was our service person. We can't say enough about him and how much we appreciated his time and knowledge. He showed his concern and gave us a couple of options to fix our problem. If we have problems with our heating and air conditioning again, we will request that Kevin La come out and take care of our problem. Thank you, Kevin! read more

Insulation Gurus did a great job in installing my Ductless Mini Split AC. The whole process went very smoothly from setting up an appointment, getting an estimate and installation. It wasn't a huge high cost install but they treated me as if it was. Jose Zuniga was great to work with and very professional installing my Ductless Mini-split AC unit. He was by himself the first day and installed much of the bigger items himself which was difficult for one person. He worked very hard when doing his job. He explained what he did the first day and said that he needed to come back the next day. He also cleaned up very nicely before left. The second day he came back with a helper and finished up the job in the early afternoon. The detailed work also took some time for both Jose and James. Both of them were working their tails off crawling in the attic and underneath the house which is no fun. Quality of work was great. Jose did have some issues that slowed him down but found a way to work around it and explained what he was doing and why. I gave my blessings for the work-around and the job was completed. Jose explained how the unit works and how to do maintenance to keep the unit running smoothly. They cleaned up nicely and left me with a cool looking and feeling AC unit ready for those hot summer nights. Insulation Gurus are highly recommended and would do business with them again. Would recommend them to anyone looking for any type of HVAC work. read more

HVAC & Insulation Gurus - Heating & Air Conditioning/HVAC Near Me - San Jose, California

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Jose and Gustavo finished the install of our new 4 ton heat pump yesterday, while I'll wait to comment on the effectiveness of the heat pump with it only being one day in, I can say that their work on the install was great and the did a wonderful job of getting us up and running with our new setup quickly. I've had great service experiences with HVAC Gurus before and I am very happy to see that their level of expertise and skill extends to their project work as well. read more