Chandler Manning is a an acute, amazing doctor. Unfortunately, his staff, not so much…read more I'd explain further, but I've already today spent enough energy re-explaining something blatantly obvious to one of his staff members, and I'd prefer not to repeat myself (again). Not sure his name, but he kept raising his voice, almost threatening. [10:15ish] I came on time for the appointment but the door was locked. I knocked multiple times. [10:21] I was let in the waiting area, checked in. [10:45] this guy, working under the doctor, tells me I came in at 11:26. Late. And I'm looking at my watch thinking, man is this guy in the future? So I corrected him, his voice raises. So I ask again, what time did I come in? [to be continued]. It's 11 o clock, still have yet to see the doctor. ===EDIT/UPDATE=== [continued... @~11:15am] Dr Manning threw a Hail Mary ftw. I'm already otw out of the building. Touchdown. Hence 5 stars all along. ‍ ‍ I would finish the story aforementioned but... as one wise person may or may not say ... Hashtag zeroToleranceForIncompetence ™. Sincerely, -- ™ pending ‍

Berkeley Eye Memorial City Location was such a pleasant experience. Everyone, is very…read moreprofessional, kind and helpful. My experience picking out new glasses was very easy as they help me pick out glasses that fit my face great, as I have a hard time with that do to I have a small face. It truly was a great experience!! Leslie Startz

Awful, awful, awful. 9 patients waiting as of 9:30am and all of them had appointments at 9:00am or…read morebefore. How can you be that far behind so early in the day??? Don't choose this one unless you have no other choice and have the time to wait.

Wonderful doctor. Beautiful bedside manners. Helped my brother very much. Forever grateful.Highly…read morerecommend Dr. Sol Hamburg

I like coming here for my eye exams! Dr. Chong really knows what he's doing! Exceptional doctor…read more He explains everything well and enjoys his work. Everything is clean and sanitized. Exams are very thorough. Great service! Great office! Great Doctor! It's fun coming here and it's an enjoyable experience! I would recommend everyone to come here and you will not want to go anywhere else!!!!

Very detail and patient。 Very Capable and willing, as good as it gets。 Young and energetic, ready…read moreand available, easy to make an appointment.

Wow. Very professional and very nice bed side manner. You can tell the staff and doctor are very…read moreknowledgeable and care about their patients. 5 out of 5. Would recommend.

I was having eye irritation, itchiness and the office got me in quickly and I appreciate that so…read moremuch. Also I have complete trust in Dr Jarrett. I know I am in good hands in diagnosing and treatment. The office staff is really patient and pleasant. I highly recommend Dr Jarrett and his staff.

Had an emergent issue, was promptly seen. Dr Segall and his team are all courteous and…read moreprofessional. Wish they have online access to pay bills, etc.. still worthy of 5 stars

I will be updating this review as time goes. This review is for the new facility in Bellaire!…read more 10-16-2021: Had my lasik surgery yesterday. It's been a pleasant experience from the first day I picked up the phone to call and ask questions from CINDY. Everyone was really kind and caring which made me feel really comfortable . Dr. Scott Segal is a professional at what he does and he was very kind, informative, and caring. I did thorough research into who I should pick to go with for my lasik surgery and I'm glad to have picked him. I'm currently recovering from the procedure and it seems to be going great. Dr. Scott also gave me his personal number in case I have any questions or concerns. All information regarding financing, prescriptions, and scheduling were easy to follow. I had my post op checkup this morning and I already have 20/25 vision :).

WOW and WOW! Let me just begin by saying that my daughter (an adult) and I found this place on a…read morefluke but Thank God we did! Originally, we were going for another Memorial Eye Center location and we both individually have new insurance carriers and was trying to find a place that would fit both our schedule to go together and also would be covered under our insurances. THE STAFF: Amazing, front desk personnel for all the people we encountered. Everyone answered all our questions regarding our insurance coverages and even more questions we had concerning what wasn't covered. We both had different people doing our initial exam and both the male and female (Asian- for me, I didn't get her name) were so sweet and kind. We tend to ask a lot of questions and every staff member didn't give us the "I don't care quick answer" like many other places do. They didn't treat us like a number either. Kudos to the front office staff!! That definitely set the tone for our visit. DR. HOLBROOK: OMG! I'm going to be honest. We didn't choose Dr. Holbrook originally. She just happened to be the Dr. available on the day/time that we needed to go together and it fit our schedule. THANK GOD! What a true blessing in disguise. Dr. Holbrook was the cream, icing and frosting on top! She made our entire experience a pleasant one! I have been changing eye Doctors for the last few years since my insurance didn't cover my original doctor of many years and never quite found one I was happy with....until NOW! I find with the multitude of new doctors out there, their bedside manner seems to be lacking. Dr. Holbrook doesn't fall in that group! She was extremely thorough, patient, honest and downright sweet!! What more could we ask for? She was so patient with so many questions we both had regarding our individual eye health. We both have slight anxiety over our general eye health and not only was Dr. Holbrook patient and thorough at explaining everything but she was very reassuring and comforting which eased our nerves. Even though we were the last appointments for the day, she never rushed us or tried to end the appointment . We truly appreciated that. The other thing is that I had other doctors in the past worry me over glaucoma issues etc. and she put those nerves at ease. I've never met Dr. Holbrook or the staff before our appointment or gone to any Memorial Eye Center locations before today, but I can certainly say that we will be going to Dr. Holbrook and this center here on out! She's amazing! If you're lucky enough to get her then DO!!! If not, this place, and staff is GREAT and they have state of the art equipment. Ps mask is required at all times, like most medical offices.

Just be careful, I thought something was strange when they showed me the total price on a scrap…read morepiece of paper, without the warranty listed. I noticed on the receipt after paying that they included a $45 warranty without telling me. They just said there was a warranty, I did not realize I was paying extra for it. I was in a hurry and should have paid more attention. They did give me an extra bit off because I did not have insurance. Ask for the printout of the cost first if you go there.

I had a pretty amazing experience today! After jumping through so many hoops to even get an…read moreappointment with several ophthalmologists, i finally landed at a place that took me in immediately. I filled out all of my personal and insurance information prior to my appointment so that it would expedite my checkin process. Upon signing in, they only needed my ID and insurance card for verification. After about 10 minutes, they quickly took me into the back. My experience with all of the staff and Dr Harris was nothing but pleasant and professional. I had my eyes dilated and had to wait for the results, but it did not feel that long. As soon as Dr Harris reviewed my results, she quickly provided her opinion on how to handle my situation promptly and referred me to another specialist and booked me in just a couple days later! I definitely will be using them every year for my returning visits!

Returned to Houston Eye Associates for an annual eye exam for eye glasses. The exam was not…read moreterribly thorough and very rushed. Last year I paid $59 this week the bill was $217. I have gotten better exams at a Walmart optician. I would never recommend.

Dr. Yu is really 'as good as it gets'! He's been my opthamologist for some time now, and it's…read morebecause he's the best I could ever hope for and more. He patiently addresses all of your concerns and is actually physically there for them rather than shafting you over to a PA. Whenever I want to try something new, he always has samples at hand for me to try rather than just writing a prescription for some eye drops. You never feel rushed in the office. (My last appointment with him lasted for an hour.) He's incredibly friendly and welcoming. Flawless English for those worried about going to an opthamologist in Chinatown. Amazing service! It's time that physicians realize that we are the customer and we should be treated as such!

The staff here is great and so is Dr. Yu!…read more I totally recommend him for all your eye needs!

I've been a patient at this location for years. Even after I moved and it became less convenient, I…read moreeventually returned to the Wilcrest office because the staff and doctors had always been professional and efficient. Unfortunately, my most recent visit was a completely different experience. In the past, wait times were minimal. This time, I waited over 30 minutes in an extremely cold exam room. The temperature was unbearable, it felt like a refrigerator. I had a sweater on and was still uncomfortable. Later, the doctor mentioned that the AC was broken and moved us to a different room with a space heater. If the AC issue was known, patients should not have been left sitting in those conditions for that long. The doctor I saw was new to me, and the interaction was disappointing. During the vision test, when asked which image was clearer, I explained that both appeared blurry and I couldn't see the letter well enough to determine which was better. Instead of working with that feedback, she repeatedly insisted I choose one based on brightness. Since neither looked clearer, I eventually gave a random answer just to move forward. It did not feel like my input was being heard or taken seriously. That was how the whole exam went. When I asked questions, they were brushed aside. The overall tone felt dismissive and condescending, which made me uncomfortable. As a result, I did not feel confident filling my prescription there. I have valued this location for years, which makes this experience even more disappointing. Based on this visit, I will not be returning.

I had a less than stellar experience at this location. I was less than 10 minutes late to the…read moreappointment, which was completely my fault, but I called ahead of time to let them know that I would be late. I'm grateful they did not reschedule me, but that was one of the few bright spot from my appointment. The technician working the front desk was maybe the rudest person I have ever met. As soon as I walked through the front door, she passsively-aggressively informed me that guests are given a 10-minute grace period if they're late to their appointment. Thanks for the information; I was still within that 10-minute window, so I'm not sure why she felt the need to convey this to me. And as much as she complained about my tardiness, I was in the waiting room for well over 30 minutes before I went through the initial screenings. So I doubt I impacted their tight schedule. Unfortunately for me, that same technician would be performing these tests. I have never had such an unpleasant experience as the retinal imaging test. I had a hard time keeping my eyes open for the bright flash, so instead of waiting for me to get in the proper position and guide me, her approach was to yell at me for not keeping my eyes open and continuing to blind me with the camera without any warning. That was a stressful and pretty awful experience. If the owner of this business reads this review, I really hope they fire that technician. She is rude, condescending, and has zero customer service skills. After that, I waited at least another 30 minutes before my optometrist examined me. Dr. Kong was very nice and thorough, so I appreciate her care. However, that technician and the wait time alone are the causes of this one star review.