We have used Brian and his team off and on over the years for our air conditioning repairs,…read moreeventual replacement and maintenance. Our furnace was 21 years old and Brian was great to work with again. We have a new & safe furnace for this coming winter at a fair price. Thanks to Brian and his team!

June 23, 2025 Needed to check & service AC system. Kelly…read morelooked at electrical, seemed ok. His assistant, a nice young trainee, cleaned the outside exchange screen unit. Then, my smart thermostat was discovered to be faulty. I asked for a similar smart thermostat. Kelly said he didn't like those and recommended his favorite- a manual control programmable. Being without air on 85 degree day, I agreed. He charged me $130 for the service call and $160 for the thermostat. The "new" thermostat failed after about 3 days so I called him and requested replacement with smart thermostat again, which he said was $50 higher (now $210 for the thermostat !) In the meantime, I checked local RETAIL prices on the defective therm he installed = $44; and the RETAIL price of my replacement smart therm = $90. I felt he should make it right by replacing his bad one with the better one at no additional cost. Still giving him a $70 markup. I felt he was grossly overcharging, under serving, defensive, argumentive, and somewhat hostile when he said " you either pay me the extra $50, or I'm not coming". So much for his website saying "Our prices are always fair, and we even offer a senior citizen discount." No senior or veteran discount was even considered or offered. My lowest cost option was to accept his threat and "get it done". I've been cheated and mistreated before and usually "fight" it, but he had me over a barrel. No apology for the inconvenience, the therm failure, no senior or other discount, no consideration at all for his customer. He only wanted to rip off as much money as he could. His teenage assistant was the most helpful in resetting the smart therm app for me. I'm wondering- Should I recommend, or reuse Kelly again??? I think not, and don't recommend others to use him. Unprofessional, greedy, and "my way or the Hiway" kinda guy. Sincerely, Steve Alexander , West Des Moines

Kelly came highly recommended from family and we are very pleased with his work. New HVAC price was…read morevery reasonable (out of three total bids) and he provides great advice when it comes to efficiency versus reliability. He ultimately saved us almost $4k compared to going with other dealers.

I needed a bathroom vanity/double sinks hooked up. The new vanity wasn't matching up with previous…read moreplumbing so it needed some creativity. He did a great job! Would call them again!

I've had a working relationship with the owner, Dennis Sult for a couple of years now and I must…read moresay that he's one of the most courteous, business minded, professional people I've had the privilege of working with. His 45+ years of expertise in plumbing, heating and cooling is unsurpassed. He's the president of Resource Services HVAC in Des Moines and he makes sure everything is ship shape! I would have no problem recommending them to my friends and family for any HVAC needs. They even offer 24/7 emergency HVAC technicians! In all of the times I've called the office, I have never had a machine answer, always a real human.

What a joke. I purchased a brand new HVAC unit years ago from Aspen Aire and its not worked…read morecorrectly since. The only reason I got it was because my furnace went out and I live in a mobile home. Not a lot of people work on mobile home units. I understand that. Lately it's been 76 or as high as 84 degrees in my home. Now ask yourself Aspen Aire, would that be acceptable in your home??? I've talked to Alex multiple times and emailed Craig and conveniently no one will call. They've said "it seems to be working" . At the start of this summer they found a huge HOLE in my ceiling that was never taken care of when the new unit was installed. They won't claim they made the hole but it wasn't ever finished until recently. I did get an inspection done and now it's concluded that possibly the duct work isn't correct. I will post this on every social media form to warn people against using them in the hopes of saving someone the mess I have.

WARNING: These people will slather your property with their stickers - without any request for…read morepermission. Oh, and your neighbor's property too. Oh, and as a paid customer who politely asks them to kindly remove said stickers, you will receive zero response. See posed photos.

Our AC went out in the middle of the night, by morning it was 81° in the house and extremely hot…read morefor us, worse for our dogs. I called, they were thorough and efficient and since we are a veteran household we have a forever service plan now! They were able to get someone out by 2pm, they called me at 11am and said Al would be able to come out earlier to help. I was so relieved they were able to get here sooner AND the fact AL himself came out was a bonus! Our system is 21 years old and we thought for sure it would need replaced, but he was able to fix it for a fair price! We will 100% call them when we are ready to get our HVAC system replaced. We have a friend for life in Lenz!

They did a great job! They are the best heating & cooling place I've used. The guy who came out…read morewas polite, respectful, took off his shoes inside, worked quickly, and the repair worked right away. They DO NOT CHARGE to come out & diagnose, so I really LOVE that! My one & only critique was that I think the guy could have notified me of the price for the job a little earlier before he did too much work. The price was really fair though, $318 after tax to replace capacitor & no extra charge to come out. I looked online and they run around $60-$300. My unit is 21 years old so that price is on the low-end, but still seems very fair too me. Highly recommend!

They wanted to overcharge you and will make you pay $75 for just bad estimate report, even…read moreconvinced to sign up for monthly subscription membership to get 10 percent off on the cost of project. Not recommended! such a rip off bad estimates, worst experience! Found another electric company that does it for less than $5k and free est!

Blake is the best serviceman we have ever had. He is very thorough and extremely knowledgeable in…read moreeverything electrical. He is easy to work with and has an engaging personality, explaining things very well. I am already planning several upgrades to our house based on Blake's electrical suggestions. I appreciate and am so thankful for his help!

The experience was unique to no fault of the company. They kept us informed on delays. Very…read moreprofessional and friendly installers. We are 100% satisfied with how this turned out! Thank you Thrashers!!

I had a new HVAC system installed by Thrasher years ago. I had multiple problems which they always…read moresaid was my fault. Finally called another company, they fixed it and I haven't had one problem since. Their customer service is horrible. Rude, dismissive and confrontational. There's a woman named Toni who will rip you new one if you so much as ask questions. Buyer beware!

ACTION ELECTRIC - 5 STARS on a variety of work tasks!…read more Chad provided an estimate that was very thorough with a most reasonable price. Connor and Sammy went over the work plan with me before starting, and also kept me informed/consulted as they worked through the list. *added a dedicated basement sump receptacle *cut a power line to a fireplace *installed 3 can lights via the attic to brighten the back of LR *replaced a dead ballast in the kitchen *checked some wiring oddities that would randomly trip GFCs

Just to reinforce. We have had them in two more times and both have been 5 star experiences.read more