Two years ago we had a sewer backup and the water heater took a hit and needed to be replaced. We had the furnace checked and our man said it was fine and dry inside but I needed to find someone to replace the water heater. I had seen on TV their ad many times and gave them a call and they replaced the heater under not so sweet smelling conditions with a good brand for a thousand installed and the other taken away.
Our bathroom faucet began to drip and I ignored it the best I could, but eventually called Thrasher again. They sent out a man who was less than thrilled to be here. He said that he couldn't get access to the valves because it was in stalled with the vanity when we remodeled the bathroom. He said the would have to remove the vanity. I said that wasn't going to happen because he would crack the tiles and the floor tile. He said yes it would happen. Then he said I needed to replace with a wide set and his store sold them. So we went over there and picked out something. He came back out and said he couldn't install them because the holes were too small. I asked couldn't he file the holes until they were wide enough. He grumbled and said he was going to look for new valves. So in the meantime, I found out where I purchased the remodeling and they had the records from 10 years earlier. They put me in touch with the company that made the faucet who in turn sold me two valves, one hot and one cold. So this guy comes out said he got the last two valves in town and there were not any more and in 3 minutes replaced them. Drip stopped, but then said the faucet would drip a bit because of the water in it and the crud from the valve that collected over time. I mentioned that I had 2 valves coming in the mail and told to save them. He charged us $370.00 . OK. That was on 7/30/19. Two days ago it started to drip again. I called Thrasher back, mentioned I had two valves. They said they would ask the repair man if he remembered the job. I got a call back and was told that since the valves had been replaced once it was something wrong with the whole faucets and both needed to be replaced. They then said that the parts alone for the two valves was over $100.00 I said that wasn't right because for the two valves i bought from the company who made the faucet was $12.98 for the both of them. I said that I didn't like the idea because we were going to replace the faucet , told he couldn't enlarge the holes but was willing to destroy the whole vanity and tiles because he couldn't fit in the wide enough doors and all that.
I wished them well but said, that i will put up with the drip and very probably will go with a different company who honors their year warranty on parts they put in , although I would have given them the parts I ordered. and didn't want them to do the job.
Now i have read some great reviews about Thrasher and they were very kind to come out after the flood to install that water heater, remove the old and install shut off valves and I do appreciate it.
I am still baffled that since the valves to shut off the water are easily accessible, and a small set screw to remove the handles, put in the new valves as done before, they were not willing to put them in, even charge me, I am baffled. I guess there are enough plumbers in town to choose from, i thought a family business would be better . Maybe they will read this review and improve their service. read more
