They installed a water heater on a short notice. But it took couple of visits for them to actually…read morefigure out an issue. If I had after first visit($150 charge) , I would have gone for the new install sooner ...Second visit technician did more checks and told me get a new one(ruud) but he couldn't give me more info on what model it was and if its better or not...Manager called soon and gave the info I was looking for..and scheduled the install quickly over the weekend.. I joined their VIP text club and received a 15% off coupon but it missed disclaimer that I could not use it on new installs and only on servicing..It would have been helpful if coupon was clear..

Kristie Stonebraker 9602 Bishop Dr Unit 4…read more West Des Moines, Ia 50266 Dear Dorrian Management, I am writing to express my disappointment with the service I received last week regarding my air conditioning unit. My air conditioner failed three nights in a row. On Wednesday, Garrett arrived promptly, which I appreciated. However, after finding one issue, he appeared to assume that was the only problem and did not perform a more thorough inspection. The next day, when I returned home, the unit had failed again. Garrett came back promptly and replaced a plug in just a few minutes. My concern is that he did not clean or inspect the line entering the house, where there was a noticeable nest or blockage. Had more time been taken during the initial service call to thoroughly inspect the system, I believe additional issues may have been identified sooner. Unfortunately, when I arrived home on Friday, the air conditioner was not working once again. Jeremy responded promptly and diagnosed a failed condenser fan motor. Fortunately, he had a replacement fan on his truck, and the repair was completed that evening. While I was grateful to have the unit operating again, I was very disappointed when I inspected it the following morning and found exposed wires protruding from the top of the air conditioner. This is unacceptable. Exposed wiring leaves the unit vulnerable to damage from weather, mice, rabbits, and other animals, especially with winter approaching. In addition, I asked for a quote on a replacement unit. I never received any follow-up communication regarding the repair status, the quote request, or my options moving forward. I understand that this occurred over a weekend and that schedules can be challenging, but your company has staff on call. A simple update would have gone a long way. I was also disappointed to learn from the technician, rather than from your office, that your company does not install units in modular or mobile homes. This information should have been communicated directly and professionally by your office staff. Over the years, Dorrian built a strong reputation for quality service and customer care. Unfortunately, my recent experience did not reflect those standards. While both technicians responded promptly, I feel that the overall quality of the work, follow-up communication, and customer service fell short of reasonable expectations. As a result, I have decided that I will not be using your services in the future, nor will I be recommending your company to others. I believe Dorrian would be disappointed to see the level of service and communication that customers are receiving today. I have pictures of wires sticking out, would love to be able to upload them. Sincerely, Kristie Stonebraker

Michael is polite and respectful, a true Gentlemen. He came to do fall tuneup and went above and…read morebeyond to make unit run better. Last HVAC company I had over 10 yrs, and I was looking to start anew for reasons I won't delve into. My furnace is now quieter and has better airflow. Britson's has a new customer and a very happy one at that. Thank you Michael, you are top shelf

Great customer service, quality and a great price. I highly recommend them if you ever need a HVAC…read morecompany.

Our AC went out in the middle of the night, by morning it was 81° in the house and extremely hot…read morefor us, worse for our dogs. I called, they were thorough and efficient and since we are a veteran household we have a forever service plan now! They were able to get someone out by 2pm, they called me at 11am and said Al would be able to come out earlier to help. I was so relieved they were able to get here sooner AND the fact AL himself came out was a bonus! Our system is 21 years old and we thought for sure it would need replaced, but he was able to fix it for a fair price! We will 100% call them when we are ready to get our HVAC system replaced. We have a friend for life in Lenz!

They did a great job! They are the best heating & cooling place I've used. The guy who came out…read morewas polite, respectful, took off his shoes inside, worked quickly, and the repair worked right away. They DO NOT CHARGE to come out & diagnose, so I really LOVE that! My one & only critique was that I think the guy could have notified me of the price for the job a little earlier before he did too much work. The price was really fair though, $318 after tax to replace capacitor & no extra charge to come out. I looked online and they run around $60-$300. My unit is 21 years old so that price is on the low-end, but still seems very fair too me. Highly recommend!

Connet was contracted through our home warranty to come out to fix an air conditioning issue we…read morewere having. They came out next day very promptly and actually came sooner than expected. (11 instead of scheduled 12-4 timeframe) The technician wore foot coverings every time he came into the house. He got the issue fixed quickly and made future recommendations! Great service! And very professional staff!!

The owner Roy Connett came to our home to give us an estimate on a heat pump and new A/C. He was…read moreupright and honest and very kind. We decided to go through Connet Svcs after we prayed and trusted the Lord about it.

These are people of integrity, they could have told me I needed a new water heater, but found the…read moreproblem and fixed it on the spot.

Yelp keeps deleting my review because I believe Golden Rule keeps reporting it. Long story short…read more Avoid this place like the plague

Goering Plumbing has tackled some projects in older homes that I refurb and have always done a…read moregreat job. Some plumbing companies would not even consider doing some of these projects as they always entail cast iron pipes/ galvanized plumbing etc. and a lot of lathe and plaster . They arent scared of a little extra work and they have staff that have stayed with the Company for years thus giving their rookies a great learning experience and providing years of valuable experience. They are responsive , use the latest technology and work with the Customer well. Italfusion llc Margaret B.

The lady i the office is incredibly rude saying she was the only one doing paperwork in the office…read more It's summertime in Iowa hire more people to do paperwork if she's stressed out that she yells at people when they call to get information about what their status is. They only have three technicians apparently and so if they get behind, then they reschedule your appointment for three days later. Fully recommend going to another service provider that actually can help you rather than just yell yelling at you on the phone.

Prompt, good communication, and fixed our air conditioner quickly--fast diagnosis and repair…read more Highly recommend Brad and team!

Our first call to Brad was for our AC unit not working. He was busy yet he fit us in and got the AC…read moreunit working. Then we had him come back and install a gas line for a dryer conversion. Again, he came when he said he would and got the new dryer hooked up quickly and efficiently. We highly recommend B&J Plumbing Heating and Cooling.

On May 29th, we had a new A/C unit installed. First of all they arrived right when we had been told…read morethey would. They were two of the most polite and considerate that we could ask for. They explained everything before they did it. Thank you so very much City Wide! Our A/C unit is beautiful! Dwight & Cherie Busick Johnston, Iowa

I called City Wide to diagnose a blinking light on my water heater, which was still working and…read moreproducing hot water. The technician began working on it without explaining what he was doing or getting my approval. During the visit, my water heater stopped working completely, and I was told I needed a new one for about $3,000. After leaving my previously working water heater inoperable, City Wide expected me to pay far more than the quoted service-call fee.

The owner makes promises he can't keep they do shotty work if the house is older like my house is I…read moreguess we only do good work on homes built before 1950 right? I have an extra hole in my kids closet that they left they screwed up my gutter which did have issues before but they helped the issue get worse with the crap install skills 10 grand later we have repairs and we have to rewire our electric in the house because it is overloaded and our electric bill jumped over 100 dollars more a month DONT WASTE YOUR TIME OR MONEY.

I would not recommend working with this company. They have poor communication across technicians…read moreand will recommended unneeded and unnecessary services for customers that are not the most knowledgeable. It took them 4+ trips to my location to work on the problem and they never truly corrected the issue. The next contractor we called identified and resolved the solution in nearly 30 minutes and was much more professional. While Roto Rooter seems to be available most times of day, it may not be a positive experience based on my personal interactions. I ended up having to spend over $1000+ on Roto Rooter and the final problem was not even fixed.

the lastest invoice i did not sign and i paid $3,000.00 in cash and the rest $314.79 in check…read more. the invoice does not say that. big problem with changing the invoice items... and lying about my payment which i talk to you about . now you signed my name without me even knowing about this. what kind of company does this??? seems the better business needs to know what you do. i am a senior and very shocked at this.