I would not recommend working with this company. They have poor communication across technicians…read moreand will recommended unneeded and unnecessary services for customers that are not the most knowledgeable. It took them 4+ trips to my location to work on the problem and they never truly corrected the issue. The next contractor we called identified and resolved the solution in nearly 30 minutes and was much more professional. While Roto Rooter seems to be available most times of day, it may not be a positive experience based on my personal interactions. I ended up having to spend over $1000+ on Roto Rooter and the final problem was not even fixed.

the lastest invoice i did not sign and i paid $3,000.00 in cash and the rest $314.79 in check…read more. the invoice does not say that. big problem with changing the invoice items... and lying about my payment which i talk to you about . now you signed my name without me even knowing about this. what kind of company does this??? seems the better business needs to know what you do. i am a senior and very shocked at this.

Randy and crew did an awesome job replacing our water line even after been thrown a curve ball!…read moreGreat guys and we appreciated their service!

Working with Behle was by far the most frustrating experience I've had with a contractor in the…read moregreater Des Moines area. I can't recommend anyone take the time to work with them. Behle eventually completed the job, but not without revising the project plan three times. This caused costs to rise fourfold, along with holding on to larger sums of deposits over time. What was supposed to be a straightforward job took nearly three months to complete. Originally, we were quoted for an 8-foot trenchless pipe repair job. This turned into a full line repair, requiring an additional third-party contractor to dig in the front yard. It took Behle three separate trips to provide an accurate project scope. The job started in early April and wasn't finished until late June, cutting into a family vacation that we had set as a hard deadline. We were consistently left in the dark about the next steps, had no confidence in the accuracy or completeness of any quote provided, and had to chase down their office and management team for details. While Steve and Kelsey were professional and apologetic when discussing these problems, Thomas offered the typical excuse of blaming workers, saying, "people don't want to work anymore and it's hard to find workers." Thomas showed limited sympathy or understanding, and at the end, offered a measly 5% discount for our troubles. Poor project management and poor communication. They get 2 stars for finishing the job they were paid to do.

I feel sorry for Smith's Sewer Service…read more Thirty-one years ago I purchased this house and have lived here since then as a single-by-choice woman. During that time I've asked Smith's Sewer Service to help a handful of times with a project, and they always did a very nice job. That was not the case, however, a few months ago. In August, 2024, I needed them again at which time they sent a tech who also needed a plumber to complete part of the project. That plumber worked at Priority Plumbing, and he completed the requested plumbing work very quickly. Everything went well. One of them asked me in the presence of the other individual to pay the entire bill due to Priority Plumbing, which I did in ​three or four days' time. Then this year I scheduled another project with Smith's by email, but I soon received a follow up email saying they would no longer provide service to this property, because my account had been "deactivated". I had no idea what that meant. So when I called to ask why my account had been deactivated, their office manager​, "Heather", said, and I quote, "I don't know, but we must have had a good reason." OK. So in my effort to seek further clarification, I spoke by phone with "Bill in the shop". When I asked him the same question, he said, and I quote, "I don't know, but we must have had a good reason." Feeling under obvious and understandable attack, I emailed them numerous unsolicited documents that provided evidence of my good standing with my bank, which I've been with for over 50 years; my FICO score which literally cannot get much higher than it is, etc, etc, etc, etc. Then I must have asked the "magic question". When I asked Smith's if they received the payment they were owed for their share of the work from the 08/2024 project, their tone changed entirely to one that was irritable and defensive. Begrudgingly, "Bill in the shop" refused to answer that question but agreed to provide service at this address once again. However, by that time, given everything they chose to put me through for so many days after so many emails and ​so many phone calls, I told them I would take my business elsewhere, and I wished them all well. I still do not know why my account was deactivated. It must be that some things in this life are just not meant to be understood.

TJ came out today and unblocked my daughters bath sink! He was amazing! Would definetly recommend!read more

4.5 Had septic tank removed and new one installed. Great work done for us. Friendly. Good…read morecommunication. Cleaned up well. Did rut the yard with truck tires. May not have put in enough backfill or compact replaced dirt, but would still recommend.

Called for pricing and was quoted an affordable price. He said that he would call me back to…read moreschedule, which he did. They came out at scheduled time and completed the job. Very friendly and professional.

I was driving down hwy 169 outside of Adel today. DJs septic truck drove off the road on the…read moreeasement causing rocks to fly up and two of them cracked my windshield in two spots. I called and his response was " ha ha I hope you have good insurance " after asking me if I was behind him still. He apologized taking no responsibility for not staying on the road. Pretty disgusting behavior for a business owner in my book.

DJ helped us with general services plus additional repairs were needed. They did a great job and…read morewill use them again. My neighbor also used their services and was extremely happy.

Stay away! Called three times, two texts with address never got back to me. Needed a tube leak…read morelooked at that they installed a number of years ago, obviously didn't want to deal with it.

Lenhart provided professional service with quick response. We were surprised and pleased with the…read moreaffordable cost.