Total rip off. Had to have a weekend tech come out and not only did he get weekend pay but then he…read moretried having us pay for a part we didn't need. Would not recommend. Always get a second opinion!

We have a higher end HVAC system that only a few companies will even work on. The official Dave…read moreLennox Signature Series. With that being said we have relied on Kohles and Bach with some of the issues we have experienced with this overpriced unit. They did not sell us or install this, but have done a great job with service and any issue we have had. Their technicians are very helpful, friendly and knowledgeable. I would not recommend buying one of these Lennox systems, you will regret it. Lots of problems with very expensive thermostats. But if you have issues with your HVAC Kohles and Bach will take care of you!

Had a new bathroom installed in our basement and the brand new sewer kept backing up. The…read morecontractor said that it couldn't have been from his work and refused to do anything about it. Called Schaal and they came out right away with a camera. Turns out the contractor dropped the flange knockout plug into the sewer line.

Schaal installed a new furnace, AC and water heater in the spring of 2021. We also enrolled in the…read moremaintenance program and still have that. Every year the AC fails to work until someone comes out to look at it. We try to book the free AC service from the maintenance program for late April/early May to have it ready for summer but they constantly call to push those appointments due to "high demand for service calls" and frequently don't get that free visit until we call because the AC is working, usually on the hottest day of the year to that point. This year is no different and we have not had AC since Friday July 17th. Called to set up an appointment and the earliest I was told was available is Monday (July 20) afternoon. I asked about priority scheduling with the maintenance program and they said they would put us on an emergency services waitlist. It is now Sunday afternoon and when I called to check they said nobody will be coming before tomorrow with our scheduled appointment. I cannot believe there are that many other priority customers that with all their technicians they cannot get someone out to my house within 3 days. I can only assume it is because the terms of the program also mean I don't have to pay overtime/weekend rates so they are prioritizing higher revenue customers. If I were a potential customer looking to replace an HVAC system I would not go with Schaal again. If I were a potential customer needing service I would not call Schaal either; look for a better locally owned company (Schall was bought out by private equity a few years ago). I'm giving 2 stars as the installation and service in 2021 and 2022 was as expected but fell off quickly after ownership changed in 2022.

I contacted AM PM Plumbing for an estimate on replacing a 15-year old water heater. Brian came out…read morethe same day (within 30 minutes of my phone call) and gave me an estimate on the spot. I later had to cancel the installation, but AM PM Plumbing was very understanding of the situation and polite about it. They were professional and responsive throughout the whole process. I would definitely turn to them in the future for any plumbing needs, and you should too.

I recently called AM PM Plumbing for the first time. Rick was VERY professional and efficient. I…read morehad two plumbing issues that turned out to be much more complex than anticipated, so the AM PM Plumbing tech Rick was zipping in and out of the house to get tools and parts from his truck, and he even had to leave to get something at the store, and he STILL got both jobs done, including cleanup, in an hour, and he charged reasonable prices for only the necessary parts and one hour of labor. AM PM Plumbing is now my plumber of choice for life.

They came out the next day for a sewer backup (septic system) and dealt with it professionally and…read moreknowledgeably.

After a horrible experience with another plumbing company Travis came out quoted the work that…read moreneeded to be done. He was able to send out someone the next day to get the pipe unclogged so we could stay in our home and was out within a week to begin the repairs. His crew was able to complete the work and were so nice. I would recommend Rhiner's to anyone at any time. Great group of guys and the take care of all the issues.

Our AC went out in the middle of the night, by morning it was 81° in the house and extremely hot…read morefor us, worse for our dogs. I called, they were thorough and efficient and since we are a veteran household we have a forever service plan now! They were able to get someone out by 2pm, they called me at 11am and said Al would be able to come out earlier to help. I was so relieved they were able to get here sooner AND the fact AL himself came out was a bonus! Our system is 21 years old and we thought for sure it would need replaced, but he was able to fix it for a fair price! We will 100% call them when we are ready to get our HVAC system replaced. We have a friend for life in Lenz!

They did a great job! They are the best heating & cooling place I've used. The guy who came out…read morewas polite, respectful, took off his shoes inside, worked quickly, and the repair worked right away. They DO NOT CHARGE to come out & diagnose, so I really LOVE that! My one & only critique was that I think the guy could have notified me of the price for the job a little earlier before he did too much work. The price was really fair though, $318 after tax to replace capacitor & no extra charge to come out. I looked online and they run around $60-$300. My unit is 21 years old so that price is on the low-end, but still seems very fair too me. Highly recommend!

I've been using Andrew for years. Very knowledgable, responsible, and reliable. Will fix your…read moresystem vs rushing to install a new part. Explains how your system works and what is recommended. Will take the time to ensure everything's addressed (Im type A I tend to have lots of questions.) never any issue with quality workmanship. You're in great hands.

Our heating unit stopped working on the coldest day (-30 wind chill) and we woke up with a burnt…read morerubber smell. We called Andrew around 7 am and he was at our place by 9 and done with the repair by 11. This includes the time spent on diagnostics and buying a motor (burnt motor was the culprit). Andrew was very professional, knowledgeable and even took the time to explain things. I would definitely recommend their services. They will not overcharge you and you can be rest assured that you will receive quality service.

I love these guys! They did the plumbing for my home when it was built and I've never had a single…read moreproblem with any if their work. I recently hired them to install a gas line for an outdoor grill, they identified the best and most cost effective route for the line, they completed the work promptly and professionally, and their rates were extremely reasonable. The entire staff is friendly and responsive, I have no hesitation recommending them.

The team at Cook Plumbing was GREAT to work with for sure…read more We had a sewer line collapse at the house and Scott and his team fit us into their schedule even though they were super busy on other projects. They did a great job at a very fair price. I would recommend Cook Plumbing to anyone needing any type of plumbing work.

Wayne Rhiner is always quick to respond to our needs, and does a great job at getting our work done…read morein a timely and efficient manner. We appreciate their workmanship and recommend them. Central Presbyterian Church

Plumbing problems never occur at convenient time. That was case for us on a weekend. We had a…read moreleaked in our water heater. Reiner came out right away and patched the leak and advised that it would probably need to be replaced soon. We asked them to move forward with a replacement. They gave us the options. We have pretty hard water in West Des Moines and it causes water tanks to have a shorter life span. With all of that explained, we made our choice and the found a unit to install that day. They were thoughtful to keep the home clean, they took no chances that could damage something. It was that attention to detail that separates their service and work. Ed and Michele Brown

The technicians did a great job and I would give them five stars. However, the office manager was…read morequite disappointing. I received a call today stating that they never received payment for a service that was provided in August 2023, even though they did receive payment for another location that was serviced on the same day. This was due to them not writing down the correct email for the second location. I do understand that mistakes can happen and that payments are necessary to run the company. However, the way the office manager spoke to me about the payment was very unprofessional. It felt like she was the owner of the company. Due to this, I have decided not to call them back for any of my seven locations in Des Moines. I read on Yelp that "72 is about creating and developing relationships with our customers by providing superior service". However, this is not how they can build a relationship with customers. I have been working in customer service for the past seven years and I have never encountered anyone who has spoken to me in such a manner. I just hope that the owner, Kendel Richlen, reads this and takes action to improve his business for future customers.

Just had these guys out for a minor toilet repair. Work was fine, and the fellow who came out was…read morecompetent and courteous. But OMG, the price: $368 for 20-30 min of work to replace $45 worth of parts (that's if I buy them retail). So, $320 for 20-30 min of labor. It's America, I don't mind paying people well. But this is just offensive. And they charge you $99 just for showing up, so you're caught in the trap that if you don't hire them, you lose $99. Frame of reference: $368 is roughly equal to what the average American household earns in a WHOLE DAY. (Note: I'm in Des Moines, although my Yelp location shows me in San Francisco).

If I could give 6 stars I would. Firstly, I want to state I called in around Thanksgiving for an…read moreemergency - the day we had winds & negative degree blowing winds my furnace went out. I had a young gentleman within 30minutes of my call on location. He stated I may need a new Control Board & we set a time for the next morning to have it addressed. The next day, Chris was out at our house & what a blessing. Not only did he get everything fixed for us, without any new board needed - he walked me through the simple fix that was required. When I forgot, my husband was able to jump on a call with him & Chris even FaceTimed him to help. Talk about above & beyond service!!!! Our furnace did end up calling it quits, as it's many years past its expected life - and him & his team provided the most cost efficient quote, with the fastest turn around time & continuously throughout the process checked in, was overly communicative, and so very helpful throughout the entire process. To be certain I had the best service - I would like it stated that I vetted 6 other companies before deciding on APS. We are now recommending them to everyone & genuinly can't say thank you enough. From the team who answers the phones to the actual techs working to provide heat to our homes, everyone was professional, helpful, extremely kind and informative. A big thank you!!!

They cleaned our duct work. From quote to service day was nothing but professional. The cleaning…read morewas thorough with some issues fixed to make the furnace more efficient. They communicated throughout the cleaning and the clean up was well done. Highly recommend this company if you're looking!!!