We were overdue for a check and tuneup on our central a/c. We've been blitzed on tv and in the mail with ads from many heating and cooling companies offering free or less expensive prices for these tuneups but went with Greens since they serviced our furnace when it stopped working in cold January with very short notice (not sure if it is worse to freeze in the winter or swelter in the summer). This time we had to wait several weeks for an appointment but it was not an emergency so we were ok to wait. Turns out our appointment was scheduled for the first day of the June heat wave. Shortly after Mark arrived, he showed us that our blower capacitor needed to be replaced, giving us a bunch of technical measurements that I did not understand at all! However, since our unit is somewhere between 8 and 10 years old, a replacement part did not seem out of the question and our total bill was about just over $150. What I appreciate about Greens is that you are given a time window, called when you are the next service call and called again when the tech is on the way. read more

Greens appliance, heating and cooling technicians and office staff are outstanding to work with on purchases. I've completed my kitchen appliances, with Greens. The prices, installation, communication and time frame are all 5 stars. Thanks to everyone, to many to name. Jim W. read more

When Paul, the technician, arrived; he immediately put shoe covers on to walk through the house. He went right to work on my noisy dryer and had it fixed super fast and he cleaned up any mess from the repair. Wonderful. Price was what I expected-not out of line. Definitely recommend Greens Appliance Heating and Cooling. read more

Service Quality Assurance is top notch! Quest was honest! Believable ! And Thoroughly deserving of an A+ grade! He was also prompt! We called for service on a Kenmore upright freezer. Value for our hard earned dollars was Excellent... read more

This place is ridiculous! I wanted to buy a small lense for the light inside my refrigerator. THEY WOULD NOT SELL ME THE LENS UNTIL A TECHNICIAN CAME OUT AND DIAGNOSED THE PROBLEM. Guess what appliance repair company I will never call again read more

I purchased an appliance from Green. They were able to deliver it long before the big box stores, and in fact called to schedule an earlier delivery date. Green Appliance matched the price of other stores. Green will schedule a first thing delivery and that means first thing, not a 2 hour delivery window. Additionally the delivery men were outstanding. They even wore shoe covers! Green Appliance was outstanding! I can't recommend them enough! From the buying experience to the delivery! And their service side is also outstanding. I've used them for 30 or 40 years and they are always on time, honest and reliable. read more

Each time I've called they have been SUPER helpful in what needs to be fixed and how to go about fixing it. I truly love dealing with them, Zach was super helpful with helping me understand what was happening and how to avoid further issues with my heater. He also has looked at my air conditioner which looks like it's the original unit my house came with.. straight up ancient and helped it last longer!! (Thanks for that btw) I cannot say enough good things about the communication in the office as well! They called to let me know where I was in line and what time he would be there. They've made a customer for life! read more

Awful experience. They showed up an hour and a half early luckily I just got home or would have had to reschedule. Then he really didn't want to do anything as far as repair and spent 45 minutes trying to talk us out of it, and that we did something wrong with our baking and the oven was correct even though he never did any testing and didn't want to. Extremely poor customer service and will not recommend them to anyone. read more

They came out to give us a quote for a new gas hot water heater. They showed up on time, very professional and customer focused. Gave a very competitive quote over 2 others and went with them because of their customer interactions . Installed the day and time frame requested. Had a truck problem that the team was all over and Asheley stayed in constant contact keeping us up to date. Curtis the installer was very customer focused and excellent interpersonal skills. Would definitely use them again. read more

I would stay away from Greens like the plague! I am sure many people may have had pleasurable experiences, but many, many, many years ago they almost cost us our lives. To make a long story short, their technician came out to check an old frig that was causing mild "shocks" when we touched the handle. We had therefore unplugged it. He told us it had to b plugged in OVERNIGHT for him to check it next day. Well, we never made it, cuz it sparked a fire in the basement!! I even jokingly asked him it wud start a fire!! Nope, he replied. Beware! read more

I've used Green's for several reasons. 1) replaced my garbage disposal, quickly and affordably. 2) Service my furnace and now on a yearly maintenance package. 3) repair/ trouble shoot my gas fireplace. DJ is GREAT! They take the time to educate and present options. I appreciate that instead of just ....you must just do it, etc. I want to understand and also be a better home owner to prevent future problems on my own. They also call you when the tech is on the way, so I could leave my office to greet and be there when they diagnosed. Less time out of the office. I would recommend them to anyone with heating, cooling or appliance needs. read more

We had a technician out on May 4th to look at our dishwasher. We were told that it needed a new part and that the wait could be until mid-June. We weighed the pros and cons of waiting on the part or buying a new dishwasher. We decided to wait. We called Greens multiple times to check on the status of the order. Each time we were promised a call-back and heard nothing. Today I called Greens again and was told I'd have better luck ordering the part myself. Whirlpool estimates a month wait in the part with the price of $230. Cost from Greens to install is $330. We've already paid $89 for the diagnosis. Liz in the parts department blames COVID for the wait. While I understand things are backed up, that does not explain the complete lack of communication from Greens Appliance or the attitude of, just call them yourself. After 3 months of waiting I am just $89 in the hole with Greens. Still no working dishwasher and no idea how to move forward. We will not use Greens again. read more

I had an air conditioning issue surface on a rather warm day. Everyone in town was booked out several days, however Green's was able to get me in the same day. The customer service and communication was excellent. The technician explained the issue and did not come across as rushed even though he had other jobs to get to after mine. Overall I was very impressed and they have gained a new long term customer. read more

Tried calling twice, someone picked up the phone and hung up. Hoping it was in error (phones do get slippery) I gave it a few moments and called again. Someone hung up on me, without so much as a 'hello'. Perhaps it was only a minor repair/part I needed, but business lost is business lost, and my major needs will be sent elsewhere, because someone decided they didn't want to be bothered by the source of their income. read more

We have a Speed queen washing machine that was under warranty and needed repair and were given Greens contact info by the manufacturer. While the repairman was there we had him look at a range hood fan that had quit working. We were charged to have him look at the range hood which ultimately was never repaired as he couldn't locate the parts. It also took three trips to repair our washing machine, and yesterday the washing machine experienced the same problem (so hasn't been fixed)and is now out of warranty. The repairman was very friendly and professional but we're in the same spot we were when we called originally and out the service fee we were charged. read more

I was in a dither because I had an out of state relative arriving the day my furnace went out. I called several businesses, including the one that installed it. They were all too busy. I remembered that years ago we had used Green's for an appliance repair and were very satisfied. I called them and within hours they were at my door. Zach the technician was very friendly, kind. He diagnosed the problem in a very timely manner. He fixed it, did not try to sell me anything, maintenanced it and all in about an hour. He also advised me on things to look for and that may need some repair in the future. We will definitely call on them for future needs! Highly recommended. read more

I asked to check for leaky appliances (should take about 3 minutes) and to make sure the sump worked, should take a few more minutes. They said it would cost 89 but then only did 2 of the things and charged 160. K thx never again. read more

Called to see about them servicing my oven. The woman on the phone was nice and asked about the need. She then put me on hold I assume to check and see what would work for them. Got back on the phone and told me Friday between 10 and 2. I told her i could not be home till noon. She said sorry that is the best window she could do. I told he I would give someone else a call about fixing it. She responded "OK have a nice day" and hung up. No attempt to try another day or have good customer service and take care of a guaranteed sale on the phone that needed service. I was hoping to use them as I drive by there shop everyday but based on the lack of customer care and willingness to work with someone I will call someone else. read more

Over the past several of years, I have called on Green's to fix my refrigerator and furnace. They have also replace my water heater and both sump pumps in my home and added a whole house humidifier. Their prices were always less than other big name companies and they provided quick service. They were great about calling ahead of time to let me know when I was next on the list and then call again to let me know when he was on his way over and what time I should plan on him arriving so I could be sure to be home. They are the only Heating/Cooling company I have recommended and have never been disappointed. read more

When I called for the appointment, I told them what the problem was. They sent out a guy to fix it. I told him what was going on and he took a quick look in the freezer but did not ever actually touch it, trouble shoot or anything. Told me I'd need a new ice maker for $400 and billed me $85 for the visit. He couldn't tell me what the problem was and was rude when I asked for some details of what the problem was, would only say the entire thing needed replaced. I called to discuss with the office and was told "he's been doing this forever, he's just that good that he doesn't even need to look". Um, okay, then why even schedule the visit? I looked at my receipt and he had written that the ice maker wasn't making ice, which wasn't even the problem at all, it was making ice just fine. I was told by the manager that he'd had complaints about the guy's attitude and would discuss the situation with him and get back to me. I never heard anything and am out $85. I called another company who came out, fixed the problem without replacing anything and only billed the service call. They actually looked at the freezer, discussed the problem with me and took the time to investigate possible causes. Never again will I use Green's and have warned others. read more